The Stevie Awards Blog

Who's Coming to the Stevie Awards for Sales & Customer Service on Friday?

Posted by Michael Gallagher on Mon, Feb 18, 2019 @ 11:37 AM

A record gathering of more than 700 business development, customer service, and sales professionals from around the world will convene in Las Vegas, Nevada this Friday, February 22 for the presentation of the 13th annual Stevie® Awards for Sales & Customer Service, the world's top honors for achievement in those disciplines.  The setting will be the Augustus Ballroom of Caesars Palace.

caesarsTickets for the event are on sale through Wednesday.

More than 2,700 nominations from organizations of all sizes, in virtually every industry, in 45 nations were evaluated in this year’s competition. Finalists. announced last month, were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.  The Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during Friday's presentations.

10 Grand Stevie Award (best in show) trophies will also be presented on Friday, as well as the crystal People's Choice Stevie Awards for Favorite Customer Service, whose winners were announced last week.

Learn more about the Stevie Awards for Sales & Customer Service at www.StevieAwards.com/Sales.

Here is the list of organizations that have already reserved their places for Friday's awards gala.

Access One Inc, Chicago, IL
Achievers, Toronto, ON, Canada
ActiveCampaign, Chicago, IL
Adaptiva, Kirkland, WA
AINS, Inc., Gaithersburg, MD
Air Canada, Montreal, QC, Canada
AkSigorta, Istanbul, Turkey
AllClear ID, Austin, TX
Alliance Data, Columbus, OH
Allianz Global Assistance, Richmond, VA
Allianz Services India, Kerala
Altus Group / ARGUS Software, Houston, TX
American Airlines, Ft. Worth, TX
Arizona Public Service, Phoenix, AZ
ArmadaCare, Hunt Valley, MD
AWeber - Email Marketing, Chalfont, PA
Bank of America, Charlotte, NC
BankMobile, New Haven, CT
Barclays, Henderson, NV
BenefitMall, Dallas, TX
BerniePortal, Nashville, TN
BMC Software, Houston, TX
BNY Mellon's Albridge, Pennington, NJ
Bose, Framingham, MA
C3i Solutions, Horsham, PA
CGS, New York, NY
Chorus.ai, San Francisco, CA
Cisco Systems, Inc., San Jose, CA
CivicPlus, Manhattan KS
CLEAResult, Tempe, AZ
Cloudistics, Reston, VA
Comcast, Philadelphia PA
Comm100, Lewes, DE
Con Edison, New York, NY
Concentrix, Fremont, CA
ConnectiCare, Farmington, CT
Constant Contact, Waltham, MA
Cricket Wireless, Atlanta, GA
Cross Country Home Services, Fort Lauderdale, FL
CubeSmart Self Storage, Malvern, PA
Curriculum Associates, North Billerica, MA
Darlings of Chelsea, London, United Kingdom
DataCore Software, Fort Lauderdale, FL
Dataprise, Rockville, MD
Dell Technologies, Round Rock, TX
Delta Air Lines, Atlanta, Georgia
Delta Defense, West Bend, WI
Delta Vacations, Minot, ND
DHL Express US, Tempe, AZ
DHL Global Forwarding, Miami, FL
Diligent Corporation, New York, NY
Druva Inc., Sunnyvale, CA
Dubai Airport Freezone, Dubai, United Arab Emirates
EFG Companies, Irving, TX
Electronic Arts, Austin, TX
Employment Background Investigations Inc., Owings Mills, MD
Etech Global Services, Nacogdoches, TX
ExakTime, Calabasas, CA
ezCater, Boston, MA
Firmex, Toronto, ON, Canada
First Advantage, Atlanta, GA
First American Database Solutions, Santa Ana, CA
FIS, Jacksonville, FL
Florida Blue, Jacksonville, Florida
Forrest Performance Group, Fort Worth, TX
FreshBooks, Toronto, ON, Canada
Further, Eagan, MN
Future Generali India Insurance Company Ltd., Mumbai, India
Genpact, New York, NY
GES, Las Vegas, NV
GoDaddy, Scottsdale, AZ
Hanzo, New York, NY & Leeds, United Kingdom
Hetzner, Cape Town, South Africa
Highspot, Seattle, WA
Holiday Inn Club Vacations, Orlando, FL
HomeServe USA, Norwalk, CT
IBM, Armonk, NY
InsureMyTrip, Warwick, RI
Intellis, New York, NY
Intuit Inc., Mississauga, ON, Canada
iQor, St. Petersburg, FL
ISN, Dallas, TX
Janek Performance Group, Las Vegas, NV
Johannesbad Hotels Bad Füssing GmbH, Bad Fuessing, Germany
Kronos Incorporated, Lowell, MA
KT, Seoul, South Korea
Learning Tribes, Miami, FL
Lexmark International, Lexington, KY
Linode, Philadelphia, PA
ListenFirst, New York, NY
Logical Position, Portland, OR
Mailchimp, Atlanta, GA
Malouf, Logan, UT
Marketo, Denver, CO
MediaRadar, Inc., New York, NY
MEDIATEL DATA SRL, Bucharest, Romania
MentorcliQ, Columbus, OH
Merrill Corporation, St Paul, MN
MetTel, New York, NY
Michael Kors, New York, NY
Migros Ticaret A.S., Istanbul, Turkey
Mixpanel, San Francisco, CA
MTM, Lake St. Louis, MO
Nationwide Title Clearing, Inc., Palm Harbor, FL
Network Alliance, Reston, VA
Nextech, Tampa, FL
NICE Systems, Paramus, NJ
NuCO2, Stuart, FL
Nutrisystem, Fort Washington, PA
Offerpad, Gilbert, AZ
Oi, Rio de Janeiro, Brazil
OneCause, Indianapolis, IN
OneWest Bank, Pasadena, CA
OnTarget Partners LLC, Frisco, TX
Optum, Eden Prairie, MN
OptumCare, Phoenix, AZ
Ortho Clinical Diagnostics, Raritan, NJ
Ortho Clinical Diagnostics, Rochester, NY
Outdoor Voices, Austin, TX
Overstock.com, Midvale, UT
Panera Bread, St. Louis, MO
Paycor, Cincinnati, OH
PayLease, San Diego, CA
Periscope Data, San Francisco, CA
PipelineDeals, Seattle, Washington
PJ Nisbet & Associates Ltd., Cambridge, United Kingdom
PlanGrid, San Francisco, CA
PlumChoice, Lowell, MA
Purchasing Power, LLC, Atlanta, GA
Pushpay, Redmond, WA
ReSourcePro, New York, NY
Response, Lindon, UT
Revenue Storm Corporation, Schaumburg, IL
Riva CRM Integration, Edmonton, AB, Canada
Rycor, Chandler, AZ
Safelite Solutions, Columbus, OH
Salary.com, Waltham, MA
Sales Partnerships, Broomfield, CO
SAP, Newtown Square, PA
SCAN Healthplan, Long Beach, CA
ServiceNow, Santa Clara, CA
ShopKeep Inc., New York, NY
Sitel Group, Miami, FL
SmartLinx Solutions, Edison, NJ
SolarWinds MSP, Durham, NC
SolarWinds, Austin, TX
Southwest Airlines, Dallas, TX
Sparkcentral, San Francisco, CA
Spinnaker Support, Greenwood Village, CO
Standard For Success, Cloverdale, IN
SurePayroll, Glenview, IL
Tata Communications (UK) Limited, London, United Kingdom
TCL USA, Corona, CA
Teleperformance D.I.B.S., Mumbai , India
The Western & Southern Life Insurance Company, Cincinnati, OH
TTEC, Englewood, CO
UniFirst Corporation, Wilmington, MA
Unisys, Blue Bell, PA
UPMC Health Plan, Pittsburgh, PA
USAA, San Antonio, TX
UserTesting, Mountain View, CA
ValueSelling Associates, Rancho Santa Fe, CA
Vengreso, San Francisco, CA
Verified Volunteers, a Sterling Company, Fort Collins, CO
VIPRE Security, Clearwater, FL
Visualize, Inc., Birmingham, MI
Vivint Solar, Lehi, UT
VIZIO Inc., Irvine, CA
VPay, Plano TX
VXI Global Solutions, Los Angeles, CA
WekaIO, San Jose, CA
Wells Fargo Treasury Management Client Delivery, San Francisco, CA
West's Health Advocate Solutions, Plymouth Meeting, PA
Wheels, Inc., Des Plaines, IL
WinWire, Santa Clara, CA
Wolters Kluwer's ELM Solutions, Houston, TX
Wolverine Worldwide Contact Center, Richmond, IN
WP Engine, Austin, TX
Xvoyant, West Jordan, UT
Zee Entertainment Enterprises, Mumbai, India

Get the Entry Kit

Topics: customer service awards, sales awards, stevie awards for sales and customer service, excellent customer service, customer service excellence

Improving Customer Satisfaction with DiCentral

Posted by Maggie Gallagher on Mon, Mar 12, 2018 @ 12:03 PM

DiCentral is a global leader in Electronic Data Interchange (EDI), solving complex EDI and supply chain integration challenges.

DiCentral enables customers to expand their supply chain without limits. For small business communication systems with multinational enterprises, this is pivotal in delivering greater return on investment and in reducing redundant, error-prone data entry.

Kayla Adair, EDI Onboarding and Connections Lead, has won the Gold Stevie® Award for Back-Office Customer Service Professional of the Year in The Business Services Industries category of the 2018 Stevie Awards for Sales & Customer Service.

DiCentral Excels in Customer Support

Dicentral.jpg
Founded in 2000 with headquarters based in Houston, Texas, United States, DiCentral has become a leading global provider of EDI and supply chain solutions. The company has 10 offices worldwide supporting a diverse business customer base in over 27 countries.

DiCentral offers computer systems communication solutions for automotive, energy, government, health care, manufacturing, oil and gas, and related industries.

“DiCentral solves complex EDI integration challenges,” says Tina Jaekel, DiCentral Marketing Manager. “As markets continue to fluctuate, leading organizations rely on DiCentral to innovate while they integrate with their trading partners.” Jaekel has expertise in ERP partnerships, certifications, channel sales marketing, automotive EDI marketing, and manufacturing EDI marketing.

DiCentral focuses on developing efficient ways for relevant product and supply chain data (inventory, order, shipping information, invoicing) to be easily viewed and shared between retailers and suppliers. They also standardize accurate and timely product-related information for trading partners looking to build aisle assortment quickly and electronically.

Being a global leader in EDI and supply chain solutions means using proprietary technology instead of outsourcing key functions, such as providing live technical support over the phone that never leave clients waiting in a queue.

“The Stevie Awards nomination gives our company credibility so that we can continue to shine,” says Jaekel. “We are delighted that the Stevie Awards has recognized our company. It gives us the pride to continue to excel in customer support.”

Kayla Adair, EDI Onboarding and Connections Lead, won the Stevie Award for training their support team. DiCentral and Adair realize the need to deliver and go the extra mile to ensure each customer is satisfied.

Proactive Engagement

DiCentral and Adair have announced expansion in their leadership team with two new senior hires as part of a global effort to drive and scale growth. Let DiCentral proactively engage with your trading community to identify your customers' unique EDI requirements and respond to ongoing mapping, communication, and business rule changes.

Topics: business awards, stevie awards for sales and customer service, customer service excellence, business developement

Redefining the Average Call Center

Posted by Maggie Gallagher on Thu, Apr 06, 2017 @ 10:16 AM

A common thread among successful, enduring brands is always putting the customer first. Selling to existing customers is much more inexpensive than attracting new ones. Research shows that companies spend five times more to attract a new buyer than to retain a previous one.

Yet a primary mechanism for delivering customer service – a large call center operation – can be limiting. Often, these facilities are trying to lure local job seekers who have little attachment to the brand. And that becomes evident in their interactions with the customer.

Arise.pngArise Virtual Solutions is trying to fundamentally change that paradigm. The Miramar, Florida-based company provides a cloud-based platform that allows businesses to utilize a network of “micro” call centers around the country. Often, these are semi-retired adults, stay-at-home parents, or even people with disabilities who work out of their homes.

Because the talent pool isn’t confined to a small geographic area, companies can look for individuals who have a higher level of work experience or who possess specific skills, such as the ability to speak a foreign language.

It also enables organizations – whether they’re manufacturers, retailers or service providers – to recruit representatives who share their values and interests. That aspect resolves some of the high turnover issues that plague a lot of traditional call centers. It also turns those individuals into advocates for the brand.

A cycling equipment maker, for instance, is able to staff people who are avid fans of the sport. As a result, they have a clearer understanding of the questions that customers have and are able to suggest products that will fit their needs.

In the 2017 Stevie Awards for Sales & Customer Service, Arise was recognized for its innovative solution. The company was awarded the Gold Stevie® in the Best Use of Technology in Customer Service - Business Services category.

Want to submit entries in the 2018 Stevie Awards for Sales & Customer Service? Request your entry kit here and it will be emailed to you when it's available. 

A more flexible workforce

For firms that use the Arise platform, the advantages go beyond the talent level of the customer service workers. The technology also provides a flexibility that traditional call centers don’t offer.

Based on call volume, for example, companies can increase or decrease the number of on-duty reps in under an hour. As a result, users can turn a fixed cost into a variable cost – and save money in the process. The company calls it being “right-staffed.”

Consequently, an industry that was once dominated by large brick-and-mortar operations is undergoing a seismic transformation.  A trade group survey found that as many as 70 percent of call center managers intend to move to a cloud-based infrastructure in the near future.

As one Stevie® Award judge put it, technologies like those offered by Arise offer a “desperately needed” tool that can “accommodate a flexible workforce.”

The array of benefits has led to impressive growth for the company, which was founded in the mid-90s. Today, the Arise network includes thousands of micro call centers throughout the United States as well as in Canada and several European countries. Those individuals provide support for companies in a wide range of industries, from healthcare to retail and banking.

Arise has garnered a number of recognitions over the past few years, including accolades from the Outsourcing Institute and the International Customer Management Institute, or ICMI. Arise CEO John A. Meyer indicated the Stevie Award represents a major achievement for the organization.

“It is truly an honor to be recognized by the Stevie Awards and our peers,” Meyer said in a statement following the ceremony in Las Vegas.

Learn more about Arise Virtual Solutions.

Topics: best customer service, customer service awards, stevie awards for sales and customer service, customer service excellence, Customer Service

Winners Announced in People's Choice Stevie Awards for Favorite Customer Service

Posted by Michael Gallagher on Tue, Feb 14, 2017 @ 10:00 AM

Votes Determined Public's Favorites for Customer Service Excellence

Winners of the 2017 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 20 through February 10, with the highest number of votes deciding the winners in 12 industry categories.

PCSAFCSAwardImage_medium.jpgAll organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 11th year, are the world’s top honors for customer service, contact center, business development and sales professionals.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

        Airlines, Distribution, Transportation: Bombardier Aerospace                            
        Computer Hardware: Unitrends
        Computer Services: Ultimate Software
        Financial, Less Than 100 Employees: CommonBond
        Financial, More Than 100 Employees: Distinguished Programs
        Healthcare/Pharma: Zelis Payments
        Leisure & Tourism: Marriott Vacation Club Owner Services                
        Retail: Chewy
        Software, Less Than 100 Employees: FieldEdge
        Software, More Than 100 Employees: GPS Insight
        Telecommunications: j2 Global, Inc.
        Other Industries: CubeSmart

More than 149,000 votes were cast this year.

Nicknamed the Stevie® for the Greek word “crowned,” the awards will be presented to winners at the 11th annual Stevie Awards for Sales & Customer Service awards banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Tickets for the event are now on sale. More than 600 executives from around the world are expected to attend. The presentations will be broadcast live via Livestream.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

Topics: best customer service, customer service awards, stevie awards, stevie awards for sales and customer service, customer service excellence

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Topics: best customer service, customer service awards, new product awards, sales awards, stevie awards for sales and customer service, customer service excellence, business development awards

Read Gold Stevie-Winning Entries from Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Mar 25, 2014 @ 10:02 AM

We have published the full-text of the Gold Stevie Award-winning entries from the 2014 (8th Annual) Stevie Awards for Sales & Customer Service, the world's premier sales awards and customer service awards.

READ THEM HERE.

SASCS logoHere’s a preview of some of the Gold Stevie-winning entries you'll find online now:

Company: Strategy to Revenue, Buckinghamshire, United Kingdom
Category: Sales Training or Coaching Program of the Year
Nomination Title: DHL Global Forwarding - Quest for Sales Excellence

Strategy to Revenue (STR) was engaged by DHL Global Forwarding (DGF) in September 2012 to transform the global sales force to become the number one in the logistics industry as part of their 'Good to Great' business strategy.

In order to fully understand the current situation, STR worked in collaboration with the DHL Global Sales Training team to analyze the sales process, existing selling models and concepts used in the field, and identify the gaps to drive high performance...

Company: Kohl's Department Stores - Credit Divison, Menomonee Falls, WI
Category: Contact Center of the Year (Over 100 Seats) - All Other Industries

Nomination Title: The Kohl's Charge Contact Center
The Kohl's Charge Contact Center

The Kohl’s Charge Contact Center, a 900+ seat environment with four locations, provides Retail & Customer Service and Operational Support to 25+ million Kohl’s Charge Card customers and 1,158 retail store locations. 3 balanced elements define the Kohl’s unique Contact Center Strategy…

Company: PostNet, Denver, CO
Category: Sales Growth Achievement of the Year
Nomination Title: PostNet

PostNet CEO Steve Greenbaum, and co-founder Brian Spindel led PostNet’s re-imagined franchise model from its origins as a mail and parcel store to a full-on Neighborhood Business Center. When consumer sales declined in the recession, PostNet seized an opportunity in a new breed of customers: laid-off workers who decided to go into small business ownership. Validation of this new target customer came from extensive market research and an analysis of the top-performing franchises that were already mainly focused on servicing the needs of small businesses in their communities...

Company: Delta Air Lines, Atlanta, GA
Category: Front-Line Customer Service Professional of the Year

Nomination Title: Rachel Bible, Dallas/Ft. Worth Customer Engagement Specialist

Chris Kyle, a United States Navy SEAL, known as the most lethal sniper in American military history, was tragically shot and killed on February 2, 2013 at a shooting range in Texas. To honor this war veteran, Mr. Greg Marra, known as America’s Sculptor, completed a life-size sculpted image of Chris Kyle and was raising funds to have it transported from Sarasota to Dallas/Ft. Worth, where it would be cast in bronze and eventually presented to Mr. Kyle’s family.

Business partners of Mr. Marra contacted Delta to make flight reservations to attend a ceremony where the statue would be viewed. When Dallas/Ft. Worth Specialist Rachel Bible heard the story, she inquired if Mr. Marra also needed reservations. Rachel offered to conference in Mr. Marra to assist him but was told he wasn’t ready to make his reservation due to lack of funds. Rachel realized quickly that the flight had a limited number of seats left on it, and overwhelmed with compassion for the situation, elected to pay for Mr. Marra’s ticket herself...

Company: Turkish Economy Bank, Istanbul, Turkey
Category: Best Use of Technology in Customer Service
Nomination Title: TEB SME TV

TEB SME TV is the first internet television of the banking sector in Turkey. The objectives are to help development and growth of SMEs in Turkey, to offer suggestions to expand their visions, to share success stories and growing trends in business. It presents these facilities by providing hot news on many topics including marketing & sales, foreign trade, information about industry, R & D incentives, meeting the SME’s needs of information and training focusing on the latest developments...

Company: CGS, New York, NY
Category: Contact Center Leader of the Year
Nomination Title: Tom Walsh, Executive Directory

Tom Walsh is an outstanding call center site director for CGS’s Edison, NJ call center, where he is responsible for the 170 person technical support help desk for a multinational photography and imaging company. Through thick and thin, he manages his people with enthusiasm and care while managing the business with attention to results. He thinks creatively and works within the constraints of a call center operation to constantly re-invent and improve...

Company: FreshBooks, Toronto, ON Canada
Category: Customer Service Management Team of the Year
Nomination Title: FreshBooks Management Team

FreshBooks’ customer service management team consists of Senior Support Manager, Steve Bujouves and Support Managers, Grace Antonio and Tim Chan (lovingly known 'round these parts as Chim).

This past year presented a difficult challenge for the team. To meet the needs of a growing user base, the Support Team needed to double (yes, double!) its size this year to 22 people. The hardest thing to keep intact when growing the team so quickly is ensuring customers *consistently* receive extraordinary experiences every time they contact FreshBooks. The focus for 2013 was consistency...

Entries for the 2015 edition of the Stevie Awards for Sales & Customer Service will open in July.  Join the mailing list now and you'll be emailed the entry kit as soon as it's available.

Topics: customer service awards, stevie awards, sales awards, excellent customer service, customer service excellence, stevie winners, stevie award winners

2014 Stevie® Awards for Sales & Customer Service Announced

Posted by Michael Gallagher on Sat, Feb 22, 2014 @ 03:24 PM

Winners in the eighth annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are vital to business success, were unveiled last night at a gala ceremony in Las Vegas, Nevada attended by more than 470 executives from around the world.

Delta Air Lines Grand AwardDP DHL, with Gold, Silver and Bronze Stevie Award wins for activities worldwide, in Mexico, Lebanon, Saudi Arabia, and the U.S.A., among other nations, was the most honored organization this year, thus earning the top Grand Stevie Award trophy. Other Grand Stevie Award winners, in descending order, include VIZIO, Inc., Delta Air Lines, John Hancock Signature Services, Wyndham Vacation Ownership, Turk Economy Bank, Salesforce, Richardson, EMKAY, and PetRays Veterinary Telemedicine Consultants.

Among other Stevie winners, Blinds.com, CubeSmart, FreshBooks, Lennox Industries, and RBS Citizens won three Gold Stevie Awards each. Winners of two Gold Stevies include Akbank, AMD, and Marriott Vacation Club.

A complete list of all Gold, Silver and Bronze Stevie Awards by category is available at http://www.StevieAwards.com/Sales.

Winners in the fifth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 430,000 public votes, were also awarded at the event to organizations including CardioVet, Constant Contact, JobVite, and India’s TATA Motors Ltd., among others.

The presentations were recorded and will be broadcast by the Biz Talk Radionetworks (http://www.biztalkradio.com) at 8:00 pm ET on Wednesday, February 26.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.

Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, that took place January 27 - February 5.

About The Stevie Awards
The Stevie Awards are conferred in five programs: The American Business Awards, the Asia-Pacific Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will be introduced later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Biz Talk Radionetwork, Competence Call Center, and ValueSelling Associates.

Topics: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

Winners of the 2014 People's Choice Stevie® Awards for Favorite Customer Service

Posted by Maggie Gallagher on Mon, Feb 17, 2014 @ 11:37 AM

Awards to Be Presented at the Banquet on February 21 in Las Vegas

PCSAFCS LogoMore than 430,000 votes were cast in the 2014 People's Choice Stevie® Awards for Favorite Customer Service, part of the 8th annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards.

The worldwide public vote was conducted between January 23 and February 14, 2014, with the highest number of votes deciding the winners in 11 industry categories.  The winning organizations are:

  • Computer Software (Up to 100 Employees): CardioVet
  • Computer Software (100 or More Employees): Jobvite
  • Healthcore and Related Industries: PetRays

The crystal people's choice awards will be presented to winners at the Stevie Awards for Sales & Customer Service banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada. Tickets for the event are now on sale.  More than 400 executives from around the world will attend.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.

Topics: customer service awards, business awards, sales awards, excellent customer service, customer service excellence, peoples choice awards

Who's Coming to the Stevie Awards for Sales & Customer Service?

Posted by Michael Gallagher on Fri, Feb 14, 2014 @ 11:56 AM

A record crowd of more than 400 executives from around the world will attend the 8th annual Stevie Awards for Sales & Customer Service at the Bellagio in Las Vegas, Nevada, USA on Friday, February 21.  Get your tickets now.

BellagioThese are the world's top sales awards and customer service awards.  Gold, Silver and Bronze Stevie Award winners will be announced, selected from the Finalists announced last month by the members of seven specialized final judging committees.

Here's the list of organizations that will be represented at next Friday's gala, as of earlier today:

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Accenture BPO Services of BC Vancouver BC Canada
Access One Inc Chicago IL
Acquia Burlington MA
Actiontec Electronics Sunnyvale CA
Aditya Birla Minacs Moncton NB Canada
Adobe Systems Incorporated San Jose CA
Advanced Solutions Inc. Louisville KY
Ally Bank Detroit MI
AMD Sunnyvale CA
ARI Mount Laurel NJ
Assurant Solutions Atlanta GA
AVRS Petaluma CS
Baptist Memorial Health Care Corporation Memphis TN
Best Western International Phoenix AZ
Blinds.com Houston TX
Bluebeam Software Pasadena CA
Bluegreen Vacations Indianapolis IN
Broadview Networks Rye Brook NY
Buildium Boston MA
Cars.com Chicago IL
CFS2 Tulsa OK
CGS New York NY
Chally Group / Sales Education Foundation Dayton OH
Clarizen San Mateo CA
Comcast Cable Philadelphia PA
Competence Call Center Vienna Austria
Constant Contact Waltham MA
CRMnext Noida India
Cross Country Home Services Fort Lauderdale FL
CSI Enterprises / globalVCard Bonita Springs FL
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Datapipe Jersey City NJ
Delta Air Lines Atlanta GA
DHL Express Mexico Distrito Federal
DHL Express Saudi Arabia
DHL Global Forwarding Bonn Germany
DHL Global Forwarding Miami FL
DHL Plantation FL
Discover Financial Services Riverwoods IL
DiscoverOrg Vancouver WA
Dr. Ing. h.c. F. Porsche AG Stuttgart Germany
Elephant Insurance Glen Allen VA
En Pointe Technologies Los Angeles CA
Enterprise Fleet Management St. Louis MO
ExactTarget Indianapolis IN
Experian Consumer Services Costa Mesa CA
Extreme Networks Salem NH
eZCom Software Inc. Englewood NJ
FastSpring Santa Barbara CA
FedEx TechConnect Memphis TN
Florida Blue BlueDirect Sales Center Jacksonville FL
Forrest Performance Group Fort Worth TX
FreshBooks Toronto ON Canada
General Cable Corp. Highland Heights KY
GoDaddy.com Scottsdale AZ
Great Wolf Resorts Customer Contact Center Madison WI
Haiku Learning Tucson AZ
HotelTonight San Francisco CA
HUB International- Business Development Team Westmont IL
I-Flow LLC Lake Forest CA
IHG Salt Lake City UT
Imparta Ltd London United Kingdom
Infinite Convergence Solutions Arlington Heights IL
InfoCision Management Corporation Akron OH
Informatica Corporation Redwood City CA
InsureMyTrip Warwick RI
IntelePeer San Mateo CA
iSpeak Inc. Round Rock TX
Jobvite Burlingame CA
John Hancock Portsmouth NH
KANA Software Inc. Sunnyvale CA
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lennox Industries Richardson TX
Listen Up Espanol Portland ME
LocumTenens.com Alpharetta GA
Locus Telecommunications Inc. Fort Lee NJ
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
MasterCard WorldWide O'Fallon MO
Merchant Warehouse Boston MA
Mercury Payment Systems Durango CO
MetLife Alico Life Insurance K.K. Osaka Japan
Moen Incorporated North Olmsted OH
Monitronics International Dallas TX
Mozy Corporation Seattle WA
MSA Pittsburgh PA
NCR Corporation Dayton OH
Netchex Mandeville LA
Network Alliance Reston VA
nFocus Solutions Austin TX
Nuance Communications Burlington MA
NYCM Insurance Edmeston NY
Offerpop New York NY
Oi Rio de Janeiro Rio de Janeiro Brazil
OmniUpdate Camarillo CA
Opet Istanbul Turkey
OppenheimerFunds Inc. Englewood CO
OptumRx Costa Mesa CA
Outsell LLC Minneapolis MN
Parlant Technology Provo UT
Paycor Cincinnati OH
Phone.com Newark NJ
Photodex Austin TX
PJ Care Ltd Milton Keynes United Kingdom
PrimePay West Chester PA
Purchasing Power Atlanta GA
Rackspace Hosting San Antonio TX
Rapid7 Boston MA
RBS Citizens Providence RI
Reputation.com Redwood City CA
Safelite AutoGlass Columbus OH
Salesforce San Francisco CA
Salt Lake County Government Salt Lake City UT
Shell & Turcas Petrol AS Istanbul Turkey
ShopKeep POS New York NY
Single Digits Inc. Manchester NH
Sitel Nashville TN
SmartAction El Segundo CA
Sofica Group JSC Sofia Bulgaria
SolarCity San Mateo CA
SpareFoot Austin TX
Strategy to Revenue Buckinghamshire United Kingdom
Sundance Vacations Wilkes-Barre PA
SurePayroll Inc. Glenview IL
SYSPRO Costa Mesa CA
Telogis Aliso Viejo CA
Thismoment San Francisco CA
TradeKing Group Inc. Fort Lauderdale FL
Trifecta Communications Moore OK
TTNET Istanbul Turkey
TTNET Istanbul Turkey
United States Equestrian Federation Lexington KY
ValueSelling Associates Rancho Santa Fe CA
Verne Global Falls Church VA
Vestmark Wakefield MA
Vitacost.com Boca Raton FL
Vivint Inc. Provo UT
VIZIO Inc. Irvine CA
Vonage Holmdel NJ
Wells Fargo Bank - Treasury Management Client Services El Monte CA
Wheels Inc. Des Plaines IL
Zendesk San Francisco CA
ZoomInfo Waltham MA
Zuora Inc. Foster City CA

Topics: customer service awards, business awards, stevie awards, sales awards, excellent customer service, customer service excellence

The Final Judges of the Top Sales Awards & Customer Service Awards

Posted by Michael Gallagher on Fri, Feb 07, 2014 @ 10:35 AM

Final judging concluded on Wednesday for the 8th annual Stevie Awards for Sales & Customer Service, the world's top customer service awards and sales awards.  More than 260 professionals around the world participated in the preliminary and final judging process this year - a record number - and we thank all of the people who participated for their time, their interest, and their insights.

Two weeks ago in this space we acknowledged the 129 executives who participated in the preliminary judging process, which determined this year's Finalists.  Now it's time we thank the members of the seven specialized final judging committees, whose scores have determined the Gold, Silver and Bronze Stevie Award placements that will be announced at our gala awards banquet on Friday, February 21 at the Bellagio in Las Vegas.  (Get your tickets here.)

All judges are also acknowledged on the awards' website, will be listed in the official program book that will be distributed at the awards gala and online, and will receive a certificate of appreciation, suitable for framing.

Interested in participating in the 2015 judging process?  Learn more here.

The members of the seven final judging committees were as follows.

Customer Service & Contact Center Achievement Categories Final Judges

George OrrChair: George Orr, Vice President of Client Services at kCura in Chicago, Illinois, USA

Committee:
Steve Ankenbrandt, Cofounder & President
Milyli Inc., Chicago, Illinois, USA

Bruce Blank, Director of Litigation Support
Foley & Lardner LLP, Westminster, Colorado, USA

Ye Chen, Founder
NexLP, Chicago, Illinois, USA

Ruth Diehl, Assistant Vice President
Harris Bank, Elmhurst, Illinois, USA

Anthony Digate, Senior Account Executive
SalesForce, Chicago, Illinois, USA

Jeff Gilles, Director, Product Solutions Group
Content Analyst Company, Reston, Virginia, USA

Tanya Glaser, Litigation Support Case Manager
Ogletree, Deakins, Nash, Smoak & Stewart PC, Chicago, Illinois, USA

Joann Kay, Customer Care Director
GraduationSource, Port Chester, New York, USA

Jim LeMere, Director Customer Contact Center
Great Wolf Resorts, Madison, Wisconsin, USA

Kit Mackie, Founder
NexLP, Chicago, Illinois, USA

Alicia Orr, Corporate Bookkeeper
Waterton Associates, Elmhurst, Illinois, USA

Walter Pynas, COO
George Jon Inc., Chicago, Illinois, USA

John Sanchez, Executive Vice President
Advanced Discovery, LLC, San Francisco, California, USA

Taffi Schurz, Vice President, Quality Assurance
LDiscovery, LLC, Chicago, Illinois, USA

Michael Senko, Partner
Wolf & Co LLP, Oakbrook Terrace, Illinois, USA

Christopher Terzich, Senior Vice President, Commercial Banking
Standard Bank & Trust Company, Lyons, Illinois, USA

Customer Service and Contact Center Individual Categories Final Judging Committee

Sanjeev GargChair: Sanjeev Garg, Global Head of Customer Care, Commercial Vehicles Business Unit at TATA Motors in Mumbai, India

Committee:
Sumanth Badiga, Managing Director
Jasper Industries Limited, Hyderabad, Andhra Pradesh, India

Atul Bahel, Marketing Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Bhavana Bindra, Vice President, Automotive Business
Cummins India Limited, Pune, Maharashtra, India

Angela Blevins, Vice President Customer Care
Bluegreen Corporation, Indianapolis, Indiana, USA

Saibal Choudhuri, Global Account Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Anurag Gupta, Director
DGM-India, New Delhi, India

Phillip Horvath, Senior Vice President, Professional Services
Merchant Partners, Redmond, Washington, USA

Manish Jar, Group Managing Director
Sewells Group, Navi Mumbai, Maharashtra, India

Shridhar P Joshi, Consultant Advisor
TATA Motors, Pune, Maharashtra, India

Achal Mehra, Director
Mahua Resorts Pvt Ltd, Mumbai, Maharashtra, India

Sanjay Passi, President & CEO
Pasco Motors, New Delhi, India

Mathew Sebastian, Managing Director
Strategic Learning Solutions Private Limited, Gurgaon, Haryana, India

Premanand Shenoy, Managing Director
Prerana Motors Private Limited, Bangalore, Karnataka, India

Vipul Tandon, Vice President, Distribution Business
Cummins India Limited, Pune, Maharashtra, India

Customer Service Department Categories Final Judging Committee

KellyThomasChair: Kelly Thomas, Assistant Vice President, Client Relations at OppenheimerFunds, Inc., in Englewood, Colorado, USA

Committee:
Colleen Bolton, Client Officer
National Quality Review, Boston, Massachusetts, USA

Glen Colthup, Senior Director
SRS|Acquiom LLC, Denver, Colorado, USA

Andrea Daigle, Marketing Director
HindmanSanchez, Arvada, Colorado, USA

Bethany Demeter, Sales Analyst
Inspirato, Littleton, Colorado, USA

Russ DiBlasi, Vice President, Operations & Customer Care
Zions Bancorporation, Houston, Texas, USA

Vickie Friece, Vice President, Operations & Customer Care
Zions Bancorporation, Kanab, Utah, USA

Eric Head, Senior Director of Sales
Foresee, Ann Arbor, Michigan, USA

Adam Ihrig, Business Analyst, Chase Customer Service Real Time Solutions-Card
JPMorgan Chase, Heathrow, Florida, USA

Scott Kozak, Founding Partner/CEO
KozakandAssociates, Highlands Ranch, Colorado, USA

Jason Morris, Release Manager
SRS|Acquiom LLC, Denver, Colorado, USA

Joann Orefice, Director-Human Resources
Ticketmaster, Greenwood Village, Colorado, USA

Jacque Plair, Director, Network & Corporate Services
IHG, Atlanta, Georgia, USA

Tonya Plumer, Sales Assistant
Strategic Benefit Services, Rensselaer, New York, USA

Steven Puckett, Vice President, Retirement Plans
Strategic Benefit Services, Rensselaer, New York, USA

Soli Schwarz, Business Analyst
JPMorgan Chase, Heathrow, Florida, USA

Afton Semon, Director Customer Service-Support Service
Franklin Templeton, Rancho Cordova, Georgia, USA

Mike Twedt, Director Finance
Miller Heiman, Aurora, Colorado, USA

Vincent Vanden Bossche, Managing Director
Call Communications, Ottenburg, Belgium

Customer Service and Contact Center Team Categories Final Judging Committee

BenHerkenhoffChair: Ben Herkenhoff, Customer Interaction Center Manager at Outsell, LLC in Minneapolis, Minnesota, USA 

Committee:
Teresa Allen, Owner
Common Sense Solutions, Shreveport, Louisiana, USA

Ken Amormino, Director of Call Center Operations
Time Warner Cable, Charlotte, North Carolina, USA

Dmitry Aristarkhov, Executive Vice President
National Association of Contact Centers, Moscow, Russia

Leah Bowes, Senior Director, Customer Experience
PaySimple, Denver, Colorado, USA

Laura Fredrickson, Director of Marketing
NIC Technologies, Arlington, Virginia, USA

Peggy Heafey, Director, Intermediary Partner Care
Marriott Global Sales & Customer Care, Omaha, Nebraska, USA

Tunde Hubina, Customer Care Director
UPC DTH S.á r.l., Luxembourg

Molly Kapoor, Head of Marketing
Birla Sun Life Mutual Fund, Mumbai, Maharashtra, India

Meltem Karateke, President
IMI Conferences, Istanbul, Turkey

Raymond Lohr, Customer Experience Program Manager
Kabel Deutschland, Den Haag, The Netherlands

Steve Mackie, Group Manager, Workforce Management
Target Corporation, Minneapolis, Minnesota, USA

Mary Poynter, Senior Director Managed Services
Contact At Once!, Alpharetta, Georgia, USA

Randy Selleck, Senior Director, EPS Call Center Operations
Assurant Solutions, Atlanta, Georgia, USA

Emily Truslow, Annuity Customer Service Manager
Securian Financial Group, St Paul, Minnesota, USA

Sales Achievement and Sales Individual Categories Final Judging Committee

Becky JohnsChair: Becky Johns, Vice President of MarketBridge in Bethesda, Maryland, USA

Committee:
James Brodo, Senior Vice President, Marketing
Richardson, Philadelphia, Pennsylvania, USA

Nicky Brooker, Vice President
MasterCard, Purchase, New York, USA

Jason Brusa, Director, Partnership Brand Marketing
Capital One, Chicago, Illinois, USA

Jamie Clark, National Sales Coach
Forrest Performance Group, Fort Worth, Texas, USA

Dean Cowell, Senior Vice President, Marketing Strategy
Citi, Chicago, Illinois, USA

Fred Cremo, National Practice Leader
Humana, Tampa, Florida, USA

David deBuys, Associate Director
CEB, Arlington, Virginia, USA

Vincent DiCaro, Vice President, Development & Communication
National Fatherhood Initiative, Germantown, Maryland, USA

Christine Fludd, Loyalty Marketing Manager
Saks Fifth Avenue, New York, New York, USA

Kristi Kehr, Area Catering Sales Manager
Panera, LLC, York, Pennsylvania, USA

Howard Lewis, President
Family Heritage Life Insurance, Cleveland, Ohio, USA

Kore McBride, Owner
Miss Fit, Encinitas, California, USA

April Mock, Manager, CEM & Loyalty
Panera, LLC, Harrisburg, Pennsylvania, USA

Andrew Pyper, Senior Business Leader, US Merchant Marketing
MasterCard Worldwide, Purchase, New York, USA

Vicki Rollins, Vice President, Sales Operations
Angoss Software Corporation, Toronto, Ontario, Canada

Matthew Smith, Program Manager
Qualcomm, Encinitas, California, USA

Melissa Steward, Vice President, Marketing
National Fatherhood Initiative, Germantown, Maryland, USA

Jason Stroot, Strategic Partner Lead
Google Inc, New York, New York, USA

Cindy Wen, Marketing Specialist-Credit & Gift Card Marketing
Saks Fifth Avenue, New York, New York, USA

Jaffer Zaidi, Head of Retail Partnerships
Google Inc, New York, New York, USA

Sales Team and Sales Department Categories Final Judging Committee

Mike OrtegonChair: Mike Ortegon, Director of Global Sales Operations at HomeAway.com in Austin, Texas, USA

Committee:
Jeanne Conger, Certified Forrest PG Instructor
Forrest Performance Group, Fort Worth, Texas, USA

Michael Conley, Director Operations Mid Atlantic
Wyndham Vacation Ownership, N Myrtle Beach, South Carolina, USA

Daniel DiBona, Sales Manager
Elephant Insurance, Glen Allen, Virginia, USA

Robert Gillespie, Executive Vice President, Corporate Director Employee Development & Training
New York Community Bancorp, Inc., Cleveland, Ohio, USA

Linden Ingram, Executive Vice President
Imparta Inc., Austin, Texas, USA

Fred Kessler, Founder
Sales Partnerships, Inc., Westminster, Colorado, USA

Scott MacGregor, Vice President of Sales and Marketing
FloTech, Middletown, Connecticut, USA

Jason Mathias, Vice President of Sales Operations
Living Social, Fairfax, Virginia, USA

Rowena Maxwell, Senior Principle-Customer Sales & Service
Accenture, London, United Kingdom

Gene McNaughton, President
Elite Concepts, Inc., Ladera Ranch, California, USA

Julie Thomas, President & CEO
ValueSelling, Rancho Santa Fe, California, USA

Solution Provider and New Product and Service Categories Final Judging Committee

Ansa SekharanChair: Ansa Sekharan, Senior Vice President, Global Customer Support at Informatica Corporation in Redwood City, California, USA

Committee:
Jamal Ayyad, Vice President-Service Delivery
SurePayroll, Inc., Glenview, Illinois, USA

Deepak Chawla, Senior Director Global Technical Services
Nutanix, San Jose, California, USA

Andrew Curtis, Manager, Product Specialists
iCIMS, Hazlet, New Jersey, USA

Churchill Dass Prince, Founder & CEO
Sales Intellect Company, Chennai, India

David Fong, Vice President, Marketing
Accounting 4 Solutions, Inc, Los Angeles, California, USA

J Israel Greene, Director of Managed Services
Gorilla Group, Chicago, Illinois, USA

Jimmy Griffith, Director, Quality Assurance
Assurant Solutions, Forth Worth, Texas, USA

Julie Holmes, Product Manager
InsightSoftware.com, Greenwood Village, Colorado, USA

Scott James, Program Manager, Member Advisory Center
Arizona State Retirement System, Phoenix, Arizona, USA

Eric Johnson, Senior Vice President & CIO
Informatica, Global Customer Support & Maintenance Renewals, Redwood City, California, USA

Jesintha Rajaratnam, Managing Partner
Joje India Consultants/Finance & HR, Ras Al Khaimah, United Arab Emirates

Mark Repkin, Chief Revenue Officer
iPromo.com, Chicago, Illinois, USA

Rahul Sheth, Lead Strategy and Marketing
CRMnext, Noida, India

David Vasquez, Customer Care Executive
Ally Bank, Charlotte, North Carolina, USA

Carla Zachman, Director, Talent Acquisition and Talent Management
Insight Software, Greenwood Village, Colorado, USA

Topics: customer service awards, judging, business awards, stevie awards, sales awards, excellent customer service, customer service excellence, judges