Since 2006, Stevie-winner OfficePartners360 (OP360) has operated on the belief that simplicity is golden. This means engaging in 24/7 business process outsourcing services to help clients streamline work and focus on their core business.
OP360 has invested in resources and programs that nurture their people's potential and, thereby, support clients' success. They want to add more meaning to work by implementing strategic and impactful community extension projects.
While their business is primarily concerned with advanced technologies, they feel the human aspect makes their culture unique. Central to this simplicity is a dynamic of relationships and interactions built on shared values of engagement, credibility, transformation, empowerment, and service. Below are OP360’s recent achievements:
Credibility
They optimized the company’s intranet and social media presence (Facebook engagement grew from <200 to ∼4,800 annually) to communicate events and policy developments to employees.
Transformation
OP360 joined the Philippine Financial and Inter-Industry Pride to further strengthen equality initiatives and uplift the LGBTQIA+ workforce. In addition, they expanded HMO coverage to include common-law and same-sex partners as applicable dependents.
Growing from within, with 50% of new hires being referrals, OP360 joined the Information Technology & Business Process Association of the Philippines, which opens doors to collaborative events and upskilling & reskilling opportunities for employees.
Service
OP360 launched the Donate-a-Day Program, allowing employees to donate a day of their basic earnings toward supporting underserved communities in Cebu. OP360 matched every donation and distributed grocery baskets, face masks, and vitamins to beneficiaries.
Empowerment
Since the pandemic began, OP360 has supported employees and their dependents by providing flexible work arrangements with a corporate telecommunication package. Paid time off and care packages were offered to employees who tested positive for COVID-19.
Resources were mobilized to facilitate recovery and relief efforts for employees and their families impacted by Super Typhoon Odette (Rai), specifically by:
- Opening sites as temporary shelters, where packed meals and drinking water were available for free to employees and their families
- Launching the Heroes Program, which extended a one-time financial bonus to employees who resumed onsite work immediately after landfall
- Releasing a premium to all Visayas-Mindanao employees who worked during and after the landfall and additional early pay to help ease financial difficulties
- Granting 100 employees a one-time financial grant as part of the #TogetherWeRise Financial Assistance Program, which saw OP360 executives matching every dollar donated by generous clients
Engagement
OP360 has launched “common ground,” allowing employees the chance to chat with the top leadership about topics like company direction and personal hobbies. They also have initiated counseling sessions with HR and marked Wednesdays as Safety and Health Day, during which they share mental health tips.
There are organized virtual programs with professionals to foster an inclusive and safe space for a diverse workforce. They also recognize select employees for referring talented people through an all-expense-paid shopping spree.
This culture has been critical to their low annual attrition rate of 3% for all business lines combined. Additionally, their most recent employee evaluation gave them an overall score of 4.5 out of 5, which indicates that 94% of their people are satisfied with their roles, and 93% are having fun at work.
Team OP360 is fueled by recent achievements to continue doing right by employees, clients, and local communities.
OP360 won a Silver Stevie Award for Employer of the Year in Other Industries in the 2022 Stevie® Awards for Great Employers.
Interested in entering the 2023 Stevie® Awards for Great Employers?
