Stevie-winner The LMC Group is a consulting firm that assists small to medium-sized businesses in updating their approach to training and engagement.
Having a process of learning and development in place for your employees is vital; it is the first step to improving employee engagement. With the right training and development program, you can positively impact efficiency and productivity and retain great employees. Remember to consider your end goals when putting a training program in place. A well-thought-out program needs to work for both the company and the employees. It must also deliver what you need when you need it.
Training Goals
Look at your training program holistically. Ask yourself why you’re doing it and how the program is going to help you. Consider the problem you are trying to solve, and evaluate how the training you have in place is going to fix it. First you need to understand how to achieve your business goals with the training program, and then you must put measures in place that ensure you reach those objectives.
Due to funding constraints, it can be difficult for smaller businesses to implement targeted employee training initiatives. If your small to midsized company needs guidance bringing an updated approach to your training and engagement systems, consider outsourcing. A niche of companies provide this service, including the LMC Group.
“It’s exciting to bring cutting-edge approaches to organizations lacking the funding, revenue, and resources that larger firms enjoy and often take for granted,” says an LMC Group representative.
By engaging your employees and showing them the benefits of learning systems, everyone involved is more likely to have a positive experience. The most impactful way to accomplish this is by designing trainings that meet defined needs. If you can't demonstrate to your staff members that their efforts in learning and development will be useful and effective, it will be difficult to persuade them to engage and to improve their skills.
Evolution and Evaluation
You can't expect your years-old training and development program to keep pace with your business needs, technology, and workplace advances. You need to keep your training sessions fresh if you want to keep your employees enthusiastic about their learning. Don’t put out stale content if you wish to keep moving forward. Remember, the best learning and development programs are continually evolving and improving. Evaluate your training by seeing how employees interact with the program. Don’t forget to seek their input about how to make it tailored to their needs.
Feedback
Ask your employees and service users about their pain points. If you have defined questions or problems to solve, you can better focus your efforts on these critical areas. If you use e-learning, for example, review the end-of-unit tests to ensure no questions are consistently being answered incorrectly. If such problems do exist, this is a sign to reevaluate how certain information is presented or to expand on that point in the training. You can also review customer satisfaction responses to ensure the training you have implemented has had the desired effect.
Even if you are a small business, you can put some measures in place. You can either do this in house or through an external consultancy that can support you with various technologies and innovations. These days you can’t rely on a tired PowerPoint presentation or some dated online learning to help your employees develop. You need goal-specific training that fits the needs of your company and your clients and makes everyone’s experience more positive.
The LMC Group, of Manchester, New Hampshire, United States, won a Bronze Stevie® Award in the Company of the Year - Business or Professional Services - Small category at The 2019 International Business Awards®.
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