The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.
October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.
Today we will highlight the Customer Service and Contact Center Individual awards categories.
The customer service and contact center individual categories recognize individual contact center and customer service professionals.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.
- Front-Line Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
c. Other Service Industries: recognizes achievements of professionals in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories. - Back-Office Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2015.
57. Young Customer Service Professional of the Year
Recognizing the achievements of customer service professionals under the age of 30.
58. Customer Service Manager of the Year
Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.
59. Customer Service Leader of the Year
Recognizing the achievements of senior customer service and call center executives.
60. Contact Center Professional of the Year
Recognizing the achievements of non-executive professionals who work in a call or contact center. - Contact Center Manager of the Year
Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2015. - Contact Center Leader of the Year
Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2015.
Customer Service and Contact Center Individual Stevie winners in 2016 include:
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA USA: Jennifer Collins, Success Coach
eMoney Advisor, LLC, Conshohocken, PA USA: Joseph Pearson, Client Support Specialist
SILVER STEVIE WINNER:
AllClear ID, Austin, TX USA: Benjamin Miller, Senior Licensed Investigator
BRONZE STEVIE WINNER:
Paycor, Inc.; Cincinnati, OH USA: Jon Southern, Implementation Solutions Manager
Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: Juanita Santos, Contact Center Advisor
SILVER STEVIE WINNER:
DHL Express Bulgaria LTD, Sofia, Bulgaria: Radoslava Pavlova, Key Account Desk Advisor
...and more. See all Stevie winners here.
