Shaking Up Marketing Solutions

Posted by Hailey Roos on Wed, Mar 31, 2021 @ 03:23 PM
  • Seismic is an industry leader in sales and marketing solutions that empowers customers and drives growth 
  • Their customer service department is dedicated to helping customers achieve goals by providing them with advisors and strategists
  • The Seismic Community hosts thousands of Seismic customers who share knowledge and expertise with like-minded individuals 

About Seismic

Seismic is an industry-leading sales enablement and marketing orchestration solution, aligning go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. Seismic is headquartered in San Diego, California, with 13 other offices across the United States, Europe and Australia.

Seismic’s Stellar Customer Service

Seismic’s Customer Service Department mission is to delight customers and build long-term partnerships that enable transformation and success of buyer engagements. Seismic aims to achieve this through its broad portfolio of offerings and programs across customer success management, consulting, education, and support. From the inside out, Seismic is an organization dedicated to protecting and growing customer success. 

Each Seismic customer journey starts with an introduction to their customer success manager who will serve as their advisor and central enablement strategist. Seismic’s global CSM team maintains a deep industry and product knowledge, guiding each customer through the phases of their journey from onboarding through maturation and growth. This year, the team built a set of playbooks that guide customers through the journey, and they implemented a new platform tool integrated into business workflows to provide 360-degree views of customer health. 

In addition to world-class support and consulting offerings, Seismic customers receive ongoing actionable, personalized insights through reviews of their individualized success snapshot. This tool presents key information in a user-friendly format, focusing on critical statistics against industry benchmarks to measure success. 

Compared to their industry, Seismic also boasts top-tier community and customer education programs. Seismic Community, an internal message board and online community, allows users to share expertise and crowdsource ideas. With thousands of users, the community is full of active customers swapping knowledge. Seismic also maintains a growing online learning and knowledge portal, Seismic University, which is known for excellence in customer education. 

Seismic won the Silver Stevie for Customer Service Department Categories - Customer Service Department of the Year – Computer Software - 100 or More Employees in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

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Topics: Steve Awards for Sales and Customer Service