- - Customer service tools with AI-based technology improve sales, marketing, and overall customer satisfaction
- - Grazitti Interactive’s SearchUnify platform simplifies complex issues and provides tools and personalized search results
SearchUnify is a flagship product of Grazitti. This unified cognitive search platform revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. It’s AI powers relevant and personalized search results for customer support and self-service.
Grazitti’s Product Inception
Grazitti Interactive is a digital innovation leader with extensive experience in developing solutions for CRM, marketing automation, online communities, and analytics. With over a decade of experience enabling businesses to improve marketing, sales, and support outcomes, Grazitti Interactive witnessed businesses struggling to put information in the hands of end-users. SearchUnify was built to unify diverse content sources and provide a seamless user experience and to simplify tools and requirements in one extensive platform.
AI is being seen by support leaders as a possible solution to many complex issues. AI-powered apps built on SearchUnify equip agents with tools they need to delight customers. As a one-stop solution, SearchUnify helps to increase case deflection and expedite case resolution. It helps community managers drive self-service success by showing smart recommendations to users based on their search behavior to help them find the most relevant answers quickly.
SearchUnify’s customers have seen exponential success:
- 12% month-to-month increase in site visits
13% increase in search conversions
15% increase in agent productivity
21% increase in case deflection
28% reduction in searches without results
Over 8 million cumulative total searches
SearchUnify won a Silver Stevies for Innovation in Customer Service - Innovative Use of Technology in Customer Service - Computer Industries and a Silver Stevie for Innovation in Product Design & Development - Innovation in Business-to-Business Products & Services in The 2020 Asia-Pacific Awards®.
Interested in entering The 2021 Asia-Pacific Awards?