Established in 2006, Stevie-winner SmartOSC is a premium, full-service e-commerce agency, offering simple yet effective solutions, from consulting, website development, UX/UI design to managed services.
Over the past 16 years, SmartOSC has built its reputation through a focus on e-commerce and cost-effectiveness for famous brands and e-tailers around the world, such as LG, Paypal, and Nestle. With a “people-centric” strategy, they always strive to enable employees to grow sustainably in the industry and pursue their passion with a clear career path.
Despite the difficulties of the pandemic, SmartOSC still broke records in employee relations through the implementation of its people-centric philosophy and 5 core values: Sharing, Modesty, Action, Respect, and Transparency. 
With Internal Communication, all of the employees are communicated with continuously, clearly and transparently through diverse channels, especially during the pandemic. The Emergency Response Team (ERT) was formed quickly to monitor and make sure all employees are updated with the pandemic news. Over 20 e-newsletters/month & daily announcements about the pandemic.
During the pandemic, SmartOSC was one of a few IT companies that ensured employees’ jobs and financial status. Additionally, they implemented “work-from-home” only a few weeks in early 2020, ensuring business continuity and employees’ ability to work.
By Q4 2021, SmartOSC attracted both technology and non-tech specialists, increasing the number of employees to nearly 1000 across offices in Vietnam, the USA, the UK, Australia, Singapore, Japan, and Thailand. The company’s digital presence increased in reach and talent database. Over 1 year, their LinkedIn followers increased by 30%, and the fan page SmartOSC Careers (recruitment page) followers increased by 350%.
Their online training system, “Smart Academy,” has more than 1,000 online training courses stored, with over 30,000 hours of training and 40 internal seminars. Using this available training resource, more than 30% of trainees have passed international certificates, such as PMP, ISTQB, PMI-ACP. The company provides a transparent career roadmap with clear mobility opportunities to all employees.
One of the most important things that SmartOSC feels makes them unique from other companies is their “O-S-C” culture: “Open, Self-disciplined and Continuously growing.” Employees are free to speak to the CEO or Chairman about anything, including business or personal issues. More than that, employees are enabled to set their own pace and strategy without being forced to follow a common standard.
Their philosophy encourages employees to have freedom and autonomy, with a flexible work time policy that allows employees to be more independent, productive, and creative by fully controlling their 8 hours.
They aim to incorporate employee engagement throughout every aspect of work life, not only in the company’s diverse activities every month, such as Family Day and Summer vacation. In 2020, they launched a CSR project called: “SMART GREEN FOREST” that planted more than 6,600 trees to reforest the barren hills at Xuan Son National Park.
SmartOSC won a Bronze Stevie Award for Employer of the Year in Computer Services in the 2022 Stevie® Awards for Great Employers.
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