Maggie Gallagher

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Stevie Awards Announce Winners of 2022 Sales Partnerships Ethics in Sales Award

Posted by Maggie Gallagher on Wed, Mar 23, 2022 @ 03:15 PM

Sales Partnerships recognizes organizations demonstrating the highest ethical standards in sales

Winners of the 2022 Stevie® Awards for Sales & Customer Service were announced in February, but winners of one special category, sponsored by longtime Stevie Awards sponsor Sales Partnerships, were announced today.

The Sales Partnerships Ethics in Sales Award recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in sales. Nominees submitted specific examples, case studies, practices, etc., illustrating why their organization should be considered an excellent practitioner of both successful and ethical sales. This year’s award looked at accomplishments since the beginning of 2020.

SASCS22 Ethics Winner Social

A review panel assembled by Sales Partnerships assessed the nominations in this category and chose the following winners for 2022:

GOLD STEVIE WINNER:

  • Blackbaud, Charleston, SC USA

SILVER STEVIE WINNER:

  • ATR International, Santa Clara, CA USA

BRONZE STEVIE WINNERS:

  • Ace Office, Houston, TX USA
  • AMOpportunities, Chicago, IL USA
  • Augusta Precious Metals, Casper, WY USA
  • Desiderate, Thirroul, NSW, Australia
  • Groove, San Francisco, CA USA
  • Inside Out Training, Brisbane, QLD Australia
  • Raken, Carlsbad, CA USA
  • The Speech Academy, Easton, CT and Somers, CT USA
  • VMWare, Palo Alto, CA USA

Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions, is a sponsor of the Stevie Awards for Sales & Customer Service program for the sixth consecutive year.

Maggie Miller, president of the Stevie Awards, said she is looking forward to having the longtime Stevie Awards sponsor present these awards during the May 11 virtual awards ceremony of the Stevie Awards for Sales & Customer Service: “We are gratified that Sales Partnerships has decided to recognize those who not only succeed in sales at their organizations but who do so in a particularly ethical manner. The judges were especially impressed with those organizations that increased their ethical practices while others were facing the hardships of COVID-19. We congratulate all the 2022 Stevie winners.”

See all 2022 Stevie Awards  for Sales & Customer Service Winners

Topics: Steve Awards for Sales and Customer Service, Sales Ethics

Shufti Pro's Identity Verification Services Provide Protection Against Identity Fraud

Posted by Maggie Gallagher on Thu, Mar 17, 2022 @ 10:53 AM

In 2020 alone, Identity Fraud in the US cost almost $56 billion. As digitization and automation are becoming the new norm, personal data is increasingly becoming a hot target for hackers. This is where Identity Verification (IDV) companies like Shufti Pro Limited (SP) come into play.

SP provides a wide range of IDV services, ranging from simple Know Your Customer (KYC) services to Anti-Money Laundering (AML) checks, for people and organizations. Their services enable clients to meet even the strictest data regulatory standard of any industry or region and ensure that they are secure from ID thieves and fraudsters. The company was created in 2017 with basic KYC features. By 2018, they added AML checks, 2-Factor Authentication, Address Verification, Optical Character Recognition (OCR), and Consent Verification Services.

What Separates Shufti Pro from The Identity Verification Competition

Shufti proIn 2019, Shufi Pro began to provide Know Your Business (KYB) services and between 2020-21, they became one of the few IDV companies that offered Artificial-Intelligence and Human-Intelligence based Video-KYC services, and verification through NFC technology, along with a wide range of ‘on and off premises’ IDV services. Headquartered in London, UK, they are a GDPR compliant global services provider, with offices in Cyprus, Sweden, and Dubai.

Although comparatively young in the IDV community, SP’s proactive approach to incorporate regulatory and global data protection guidelines in the delivery of services, and integrate multi-jurisdiction cybersecurity practices, makes them stand apart from competitors.

SP’s OCR services support 150 different Latin and Non-Latin languages, including Arabic and Japanese, which none of their competitors do. 

They also provide on-premises services, and cater to the demands of all clients, regardless of their order size. They offer a 14-day free trial with $50 credits for proof of concept.

They are also among the very few companies that provide payment authentication and Identity Verification through NFC technology which eliminates the need for manual data entries and hence, saves time and operational costs for all clients.

Germany’s Commission for media, Kommission für Jugendmedienschutz (KJM), has approved Shufti Pro’s age verification solution for the protection of minors. Now, the German Media can utilize Shufti Pro’s age verification solution to prevent minors from accessing content that is not suitable for their age.

They are the only IDV company that provides such a wide range of IDV services, all from a single platform, and that too with extreme ease of integration. By using SP's Restful API, Android / iOS SDK, and Hosted Verification page services, clients can integrate the services with their existing system within 30 minutes.

What Shufti Pro Has Accomplished Since their Stevie Award Win

Since their Stevie Award win, Shufti Pro has been approved by Jumpsec, and has won two more awards in the “Business Technology” and “Banking and Finance Technology” category of the Global Banking and Finance Awards 2021. Victor Fredung, the CEO of Shufti Pro, was invited to give his testimony at the hearing hosted by the US Financial Services Task Force on Artificial Intelligence and examining key points related to digital privacy and emphasized how Shufti Pro is making the financial structure secure through the use of AI technology for identity verification. Owing to the entrepreneurial spirit of Shufti Pro, the company has been nominated yet again for an award – the Nordic Startups Award Season 2021. Shufti Pro has successfully made its way into the World’s 100 Most Innovative CyberTech Companies For Financial Services in 2021. As part of its plan for global expansion, Shufti Pro has opened a new office in Kyiv, Maidan Plaza, Maidan Nezalezhnosti, 2. Kyiv, 02000, Ukraine. Shufti Pro has launched its global identity verification services on Salesforce AppExchange, empowering Salesforce customers to seamlessly integrate identity verification solutions and accelerate their business operations. Shufti Pro has introduced an auto-capture feature to its ID document and selfie biometric technology to enhance its face verification and document screening solutions.

Shufti Pro won the Gold Stevie Award for Company of the Year - Computer Services and the  Bronze for Company of the Year - Financial Services in The 2021 International Business Awards®

Interested in entering The 2022 International Business Awards?

Request Your Entry Kit

Topics: International business awards

Grand Stevie Award Winners Announced in 16th Annual Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Mar 17, 2022 @ 09:35 AM

The Stevie® Awards have announced the winners of Grand Stevie Award trophies in the 16th annual Stevie Awards for Sales & Customer Service, recognized as the world's top honors for achievement in business development, customer service, and sales.

Nominees in the 2022 Stevie Awards for Sales & Customer Service were not able to apply for Grand Stevie awards directly. Winners were determined by a points system based on the total number of awards won in the program, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points. 

SASCS22 grand fb

This year’s Gold, Silver, and Bronze Stevie Award winners in the Stevie Awards for Sales & Customer Service were announced on February 28. All winners will be celebrated during a virtual ceremony on May 11.

Winners of the “Top 10 Awards” for 2022 – recipients of Grand Stevie Awards trophies - are:

  1. DP DHL, with 92.5 points earned through winning nominations submitted by 26 DHL affiliates around the world. This is the tenth year in a row in which the multinational package delivery and supply chain management company, headquartered in Bonn, Germany, has won a Grand Stevie in the program, and the eighth year of the 10 in which they placed first on the list of most honored organizations.
  2. IBM, Armonk, NY USA (61). IBM has won a Grand Stevie Award in the program for the sixth consecutive year.
  3. Sales Partnerships, Inc., Broomfield, CO USA (41). Sales Partnerships has won a Grand Stevie Award for the fifth consecutive year as well as in 2016.
  4. UPMC Health Plan, Pittsburgh, PA USA (26.5). UMPC also won a Grand in 2021.
  5. Allianz SE – Allianz Services India, Kerala and Allianz Global Assistance, Richmond, VA USA (21.5). Allianz SE also won a Grand Stevie in 2020.
  6. ValueSelling Associates, Rancho Santa Fe, CA USA (19.5). ValueSelling also won a Grand Stevie in 2021 and 2019.
  7. Support Services Group, worldwide (19). Support Services Group also won a Grand in 2021.
  8. TransPerfect, New York, NY USA (18.5). TransPerfect also won a Grand in 2021.
  9. SAP, Newtown Square, PA USA and Walldorf, Germany (17.5)
  10. HP, Inc., Boise, ID USA (16)

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

Topics: Steve Awards for Sales and Customer Service

Stevie® Awards Extends 20th American Business Awards® Final Entry Deadline

Posted by Maggie Gallagher on Thu, Mar 10, 2022 @ 09:00 AM

The Stevie® Awards, organizer of The American Business Awards®, announced today that the final entry deadline for the 20th annual competition has been extended through April 8, 2022. No additional late fees will be charged. Entries submitted through the new deadline will not be penalized in any way in the judging process.

“We’ve received so many requests for individual deadline extensions that we’ve decided to extend the deadline for everyone,” said Stevie Awards president Maggie Miller. The original final deadline was March 9.

Request the entry kit

ABA22-Extended-Social

The American Business Awards are widely considered to be the premier business awards program in the U.S.A. All organizations operating in the U.S.A. are eligible to submit nominations— public and private, for-profit and non-profit, large, and small. The 2022 awards will honor achievements since the beginning of 2020. Entry details are available at http://www.StevieAwards.com/ABA.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

New category groups for 2022 include:

More than 250 professionals nationwide will participate in the judging process through mid-April. The Gold, Silver and Bronze Stevie® Award winners will be announced on April 28 and celebrated during a gala event in New York City on June 13.

Every new product or service nominated in The 2022 American Business Awards will automatically be included in voting for the People's Choice Stevie Awards for Favorite New Products, an annual feature of the ABAs in which the general public votes for their favorite new products. Voting will open on April 29.

The list of past Stevie Award winners in The American Business Awards reads like a who’s who of innovation and business success in the U.S.A. Explore the list of last year’s winners.

Sponsors of The 2022 American Business Awards include HCL Technologies, John Hancock, Melissa Sones Consulting, and SoftPro.

Topics: social media awards, marketing awards, American business awards, company awards, Thought Leadership

Zii Empowers Business Travelers to Take Control of Their Trip Life Cycle

Posted by Maggie Gallagher on Wed, Mar 09, 2022 @ 09:15 AM

Zii is the world’s first FinTech platform focused on enabling better business travel. Specifically designed for corporate travel leaders, by corporate travel leaders, Zii’s innovative, unique functionality and user experience can’t be seen anywhere else in the marketplace. The platform is specifically designed to complement TMC functionality, enabling easy implementation and seamless integration into any travel program.

The proprietary scoring mechanism uses social motivation and immediate feedback to show the direct implications of non-compliant travel behavior and influence employee travel decisions to align with travel policy. Zii’s real-time data & analytics capabilities get to the root causes of overspending at both macro and microeconomic levels, significantly reducing travel spending.

zii logo

Companies are wasting millions of dollars each year on unnecessary travel expenses. According to a recent report by Mastercard, Travel, and Expense (T&E) costs are usually an organization’s second-highest indirect expense, behind labor. The report also revealed that 80% of the organizations surveyed lacked real visibility into their T&E spending. With no insight into how travel spending is being managed, many companies are leaving money on the table.

With corporate travel set to rise 25-50% as the pandemic decreases, this means another $1.2 trillion will be wasted through 2025.

That’s where Zii comes in:

The solution is Zii. Zii works with three main pillars to identify and address areas of non-compliance and overspend within the organization.

Financial Optimization

By identifying and addressing specific areas of unnecessary spending, organizations will be able to save millions of dollars annually.

Distribution of Responsibility

Travel managers waste approximately 500 hours annually in faulty T&E management protocols, costing companies hundreds of thousands of dollars in wasted wages. By improving productivity and reducing bottlenecks, you can amplify cost savings across multiple departments.

Automation & Gamification

It’s time to bring T&E management into the 21st century. Using data analysis to automate cost savings and applying gamification techniques to encourage and maintain usage, companies can consistently save millions year over year.

From the moment a trip is booked to when the expense report is submitted, Zii makes T&E spending and reporting automated and compliant. Using gamification tools to modify behavior and improve employee engagement, Zii turns your traveling workforce into independently-managed cost-savers. With its easy-to-use interface and intuitive booking technology, Zii revolutionizes travel across all levels of your organization.

Zii is designed to enable information delivery that is Personalized, Relevant, and Timely:

Personalized – Advanced data analysis achieves personalized information for travelers and administrators, enhancing the user experience across all levels and verticals of the organization.

Relevant & Timely –Sorting through information to try and understand what is critical and what isn’t costs you valuable time and money, factors that are essential when it comes to travel. Zii does this for you, prioritizing relevant information and delivering it when and where you need it. 

Zii empowers travelers to take control of their entire trip life cycle. Designed specifically to be both comprehensive and user-friendly, Zii’s online booking tool makes travel arrangements a simple task, accomplished in minutes.

Many competing enterprise travel booking tools require a certain level of training in order to effectively use their system. Zii’s interface is straightforward - users at any level of technical ability can quickly learn how to manage their trips from start to finish. With 99% uptime, users enjoy uninterrupted use of the application in any location, at any time.

Since entering The International Business Awards in 2021, Zii Travel Technologies has been hard at work developing a sustainability solution product that will revolutionize the corporate travel industry when it comes to bridging the gap between corporate travel and sustainability.  Zii hopes to bring to market a solution that will: Inform, Educate and make it easy to measure and report overall progress and achievements tailored to each organization’s goals and objectives.

Interested in The 2022 International Business Awards?

Request Your Entry Kit

Topics: International business awards

Call for Entries Issued for The 19th Annual International Business Awards®

Posted by Maggie Gallagher on Tue, Mar 08, 2022 @ 09:00 AM

The Stevie Awards are now accepting nominations for The 19th Annual International Business Awards®, the world's premier business awards competition, which attracts nominations from organizations in more than 60 nations and territories each year.

All individuals and organizations worldwide - public and private, for-profit and non-profit, large and small - may submit nominations to The International Business Awards. The early-bird entry deadline, with reduced entry fees, is 6 April. The final entry deadline is 11 May, but late entries will be accepted through 15 June with payment of a late fee. Entry details are available at www.StevieAwards.com/IBA.

IBA22 Opens - 1200×630 (1)

Juries featuring more than 150 executives around the world will determine the Gold, Silver, and Bronze Stevie Award winners. Winners will be announced on 15 August and celebrated at a gala banquet in Europe in October.

The International Business Awards recognize achievement in every facet of the workplace. Categories include:

There are many new and revised features of The International Business Awards for 2022:

  • Nine new event awards categories, ten new innovation in social media categories, three thought leadership categories, three video categories, three mobile site & app categories, two new product categories, and categories for Achievement in Diversity & Inclusion and Influencer Marketing Campaign of the Year

  • Nominations that won in the 2021 IBAs may be resubmitted for consideration in the 2022 IBAs.  If they have been updated with recent achievements, they may be submitted to the same categories in which they won.  If they have not been updated, they must be submitted to categories different from those in which they won.

  • In many of the category groups and categories, you may now submit a video of up to five (5) minutes in length, illustrating the nominee's achievements, instead of the traditional Stevie Awards written essay.

Stevie Award winners in the 2021 IBAs included Ayala Land (Philippines), Cvent (USA), Ernst & Young Global Limited (UK), Etihad Airways Group (UAE), IBM (USA), Halkbank (Turkey), HP Inc. (USA), Google (USA), Nestle India (India), PJ Lhuillier, Inc (Philippines), Rufus & Coco (Australia), Philip Morris International (Switzerland), Polish Railway Lines (Poland), SAP SE (Germany), and many more.

Topics: International business awards

Stevie-Winner Created Successful Business Development Company During COVID-19

Posted by Maggie Gallagher on Thu, Mar 03, 2022 @ 09:52 AM

ASCIRA COO Belynda Lee was named the winner of a Bronze Stevie® Award in the Woman of the Year category in The 18th Annual International Business Awards®. 

Belynda is a dynamic corporate executive with over three decades of experience in building strong international industry relationships with key corporate vendors and sales teams. She has an excellent reputation with high-profile, high-volume business associates.  She has been involved in the building of billion-dollar companies like Usana Health Sciences, Elizabeth Arden, Organo Gold to name a few.

Belynda LeeIn the past two years, Belynda bravely moved across the world to Dubai UAE to set up a brand new startup ASCIRA Global. It is a digital platform offering personal and business development in a subscription-based model.  Having launched in March 2020, right at the onset of the COVID 19 outbreak, the company has recorded numerous accomplishments, including surpassing 10,000 new members worldwide in less than a year.

More on Belynda's Experience

Belynda brings international business acumen and her unique ability to perform as a cross-functional strategist to the team. Born in Singapore and formally educated with a Master of Business Administration, Belynda's multilingual background helps her facilitate multi-channel distribution strategies that benefit both corporate and sales teams globally. Her ability to work directly with the sales field to develop winning strategies has resulted in many individuals achieving success, both professionally and personally. 

As a public figure and inspirational speaker, Belynda has moved crowds globally. With her personable character and the ability to resonate with individuals from all walks of life, Belynda has garnered a large following of fans around the world. She also serves as a mentor and coach for numerous young professionals learning the corporate system, thriving to excel in their careers. Her other interests involve restoring unloved homes, and she has left her mark in multiple properties in one of the most aggressive real estate markets in Vancouver.

Belynda penned her first autobiographical book, "Five-Inch Heels - When Women Step Into Power and Success," in 2014. The book delves into how one person can realize their worth and power to alter the course of life. In it, she teaches how effective servant leadership can be compassionate and inspiring. "Five-Inch Heels" went on to become a bestseller in North America. Influenced by her struggle, Belynda is also passionate about empowering other women. Whenever possible, she speaks on different platforms to share her story of adversity and conquers and how the Power of Choice-Change-Mind can alter anyone's destiny.

ascira

Belynda is exceptionally passionate about empowering women. In 2008, Belynda started the Canadian Women in a Business tour to highlight the success of female entrepreneurs. Her ongoing mission is to create personal and professional examples for others to follow while making a global impact on females today and in the future. 

In 2012 she presented an Outstanding Leadership Award from Global Women Summit in Vancouver, Canada, for creating a platform to recognize successful female entrepreneurs. 

In 2013, at the 13th Annual International Leadership and Financial Summit, Dr. Deavra Daughtry, CEO of Texas Women's Empowerment Foundation (TWEF), presented Belynda with an International Leadership Award for her leadership role as a vice president and her contribution to society as an inspirational speaker at various empowering platforms. 

In 2014, she was awarded "Leader of the Year" at the 10th Annual Women of Worth Conference. In the same year, she was also awarded the "Top Chinese Women of Canada" award from United Global Chinese Women Association in Canada. 

In 2021, she was presented "Champion in Global Women Empowerment" by Her Highness Sheikha Jawaher Bint Khalifa Al Khalifa in Dubai, UAE.

Interested in The 2022 International Business Awards®?

Request Your Entry Kit

Topics: International business awards

Winners Announced in 16th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Tue, Mar 01, 2022 @ 09:00 AM

Winners in the 16th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were announced today. Stevie Award winners will be celebrated during a virtual awards ceremony on May 11.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

SASCS22 Winners Announced Social

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 150 professionals on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales.

IBM of Armonk, NY USA and DP DHL, worldwide both won 11 Gold Stevie Awards, the most of any organization in the competition. Other Stevie winners with three or more Golds include Sales Partnerships, Inc., Broomfield, CO USA (eight), ValueSelling Associates, Carlsbad, CA USA (six), HP, Inc. Boise, ID USA (four), The Biz Dojo Inc, Calgary, Canada (four), UPMC Health Plan, Pittsburgh, PA USA (four), Allianz Services Pvt Ltd, Kerala, India (three), Nutrisystem, Fort Washington, PA USA (three), TransPerfect, New York, NY USA (three), and Voya Financial, Chandler, AZ USA (three).

Winners of two Gold Stevie Awards include athenahealth, Watertown, MA USA; Contact Lens King Inc., Chaplain, NY USA; Datasite, Minneapolis, MN USA; Dubai Municipality, Dubai, United Arab Emirates; Empolis Group, Kaiserslautern, Germany; Future Generali India Insurance Company Ltd., Mumbai, India; Michael Kors, New York, NY USA; Microsoft Corporation, Redmond, WA USA; Municipality and Planning Department, Ajman, United Arab Emirates; Optima Tax Relief, LLC, Santa Ana, CA USA; POWERHOME SOLAR, Mooresville, NC USA; PowerSchool Group LLC, Folsom, CA USA; Ruby, Portland, OR USA; SAP, Newtown Square, PA USA; Sber, Moscow, Russia; SoftPro, Raleigh, NC USA; Spinnaker Support, Greenwood Village, CO USA; Support Services Group, Lewis Center, OH USA; Talkdesk, San Francisco, CA USA; Templeton & Partners, London, United Kingdom; VakifBank, Istanbul, Turkey; and VMware, Palo Alto, CA USA.

Other organizations winning a combination of four or more Gold, Silver, or Bronze Stevie Awards include Abrigo, Austin, TX USA; Arise Virtual Solutions, Miramar, FL USA; Blackhawk Network, Pleasanton CA USA; CarrefourSA, Istanbul, Turkey; Clubspeed, Irvine, CA USA; EFG Companies, Irving, TX USA; Element Electronics, Winnsboro, SC USA; HireVue, South Jordan, UT USA; Intuit, Mississauga, Ontario Canada; Nuance Communications, Boston, MA USA; OpenGov, San Jose, CA USA; Optum Eden Prairie, MN USA; Princess Polly, Los Angeles CA USA; Pushpay, Redmond, WA USA; QNB Finansbank, Istanbul, Turkey; RAIN Group, Boston, MA USA; Toco Warranty, Los Angeles, CA USA; TTEC, Englewood, CO USA; Visualize, Birmingham, MI USA; VIZIO Inc., Irvine, CA USA; and WNS (Holdings) Limited, Mumbai, India.

The 10 most-honored organizations in the competition will receive Grand Stevie Award trophies. Those winners will be announced the week of March 14.

Beginning today through April 1, the public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service, an annual feature of the awards. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be announced the week of April 4.

One category in the awards will continue to accept entries through March 11.  It is the Sales Partnerships Award for Ethics in Sales, which will recognize organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry.  Entry requirements for this category are outlined at https://stevieawards.com/sales/nominate-2022-sales-partnerships-ethics-sales-award.

Topics: sales award, customer service success, Steve Awards for Sales and Customer Service

Umbrella IT Provides Web and Mobile Services Around the Globe

Posted by Maggie Gallagher on Thu, Feb 24, 2022 @ 10:28 AM

Umbrella IT (UIT) is a Stevie Award-winning company providing web and mobile development and IT consulting services focusing on finance, retail, and media. UIT has successfully completed more than 220 international projects for clients including Variety, Rolling Stone, Disney, Hamleys, 9GAG, IKEA, METRO AG, BCS bank and others. In April 2021, MirrorMe Web, developed by UIT for Mary Kay, became the winner at the Russian Corporate Media Competition in the category "B2B. Industry media/Web media". The other UIT’s client is BCS bank, whose mobile app was included in the TOP 11 best banking applications according to analytical agency Markswebb. As a trusted partner UIT takes responsibility for negotiations with other contractors on behalf of METRO, covering up to 50% of requests.

Umbrella IT

Based on the 11 years of experience in the global market they formed fourteen client-focused services involving flexible team models depending on the nature of the job and the scope to be covered. Their key goal is to create value for the clients’ end customers using our knowledge of segment-specific pains and the best industry practices.

Though founded in Taganrog, UIT has extended its presence to Rostov-on-Don, St. Petersburg, Moscow, and New York

The Umbrella IT team is proud of their results which stemmed from well-coordinated efforts from each employee. 

  • Since 2005 the IAOP has been publishing its annual listing Global Outsourcing 100. The listing includes Umbrella IT together with such industry leaders as IBM, Canon, Accenture, CBRE, Deloitte.
  • Since 1954 iF Product Design Award has been organizing one of the world's most valued design competitions. Within 67 years, only 38 Russian design projects including Umbrella IT’s received iF Design Awards quality mark.
  • Last year Umbrella IT became the Stevie Awards winner. This time they are recognized with a Gold, Silver, and 2 Bronze Stevie Awards for Best Marketing App; Best User Experience; IT Team of the Year, and Executive of the Year.
  • In Clutch’s Global b2b Top 1000 Service Providers for 2020 list, UIT climbed up 317 positions at once and rose from the 400th place to the 83rd. Only the top 1% of the companies listed on the Clutch site are listed in this rating. For three consecutive years, Umbrella IT has been ranked among the best B2B service providers with improved results. 
  • The BIG Innovation Awards recognize the organizations, innovative developments, and solutions that bring new ideas to life creating value not for the clients only, but for the entire humanity. UIT joined the winners along with 52 other companies, 137 products, and 7 individual winners who have achieved significant results in their industries.
  • MobileAppDaily’s 40 under 40 report highlights the young innovators in the sphere of mobile development. The 2020’s list marked UIT CEO Mikhail Menshinskiy’s ability and desire to use technology for the benefit of humanity

UIT’s team of professionals numbers more than 250 specialists. In March 2021 they opened the first representative office in New York. UIT released its own products: RomDo, AtTrack, and UnSpot. 

umbrella it 2Based on the 10 years' experience in the global market, one of the 14 new client-focused services is “Technical Debt Reduction by 80% in One Month Without Stopping Project”. This service was developed during the Customer Development interviews, conducted by the UIT experts.

During 2020 and 2021 Umbrella IT achieved significant results and was recognized by the global professional community. Umbrella IT has been acknowledged by numerous ratings and awards: The Global Outsourcing (IAOP), Big Innovation Awards, Clutch (UIT is the first the list b2b-providers in Russia and 83rd among the list Global 1000). In total,
they won 75+ various
international awards

UIT won multiple Stevie Awards in The 2021 International Business Awards. 

Interested in entering The 2022 International Business Awards?

Request Your Entry Kit

Topics: International business awards

Ground Labs Provides Assistance When Customers Need It The Most

Posted by Maggie Gallagher on Thu, Feb 17, 2022 @ 10:13 AM

Ground Labs’ Exceptional Customer Service

Ground Labs is a leading provider of data discovery solutions, enabling organizations worldwide to find, secure, and remediate all of their data across multiple types and locations — whether it’s stored on-premise or in the cloud. Working with well-known global brands including Dufry, Vodafone, Canadian Tire, McDonald’s, 1-800-Flowers, and Thales, the company remains focused on developing technology to meet the increasing challenges of data management and regulatory compliance. 

This commitment is demonstrated through Ground Labs’ flagship products, Enterprise Recon and Card Recon, as well as the company’s ability to provide assistance and resources during a time when organizations need it most, which was at the height of the global pandemic in 2020. In response to COVID-19, Ground Labs released Enterprise Recon NOW, a complimentary limited edition of the company’s award-winning Enterprise Recon solution, allowing organizations to discover, remediate and monitor over 300 data types across their remote workforce, with full customer support included.

ground labs

Ground Labs provides effective and educational support to all of its users, using a team of customer service professionals with engineering backgrounds to provide such service. Each team member has over a decade of experience in customer-facing roles and together, they hold several industry certifications, including AWS, CCNA, CompTIA, ITIL, LPIC, and MCSA. 

The roll-out of the complimentary Enterprise Recon NOW offering, as well as the uptick in the need for data discovery solutions as companies pivoted towards remote business models, created increased volumes for Ground Labs’ customer service department -- but the team met customer needs at a record speed, during a critical moment in time for all businesses.

Serving Customers Through COVID-19

In April 2020, Stevie-winner Ground Labs launched its complimentary Enterprise Recon NOW offering. This resource, paired with the natural uptick in data discovery queries as companies pivoted towards remote business models, created increased volumes for Ground Labs’ customer service department. Overall, Ground Labs’ customer service department handled 3,418 customer support cases, and over 99% of customer feedback ratings have been rated as positive. 

Throughout 2020, Ground Labs’ customer service department handled 3,418 customer support cases, and over 99% of customer feedback ratings have been rated as positive. In Q1 2021, following a full year of offering such astounding service, Ground Labs’ customer service satisfaction score was at a perfect 100%, meaning all customer needs were met in a timely, effective, and efficient manner.

Ground Labs understands the importance of fast, helpful email responses in replies to customer queries. As a result, throughout 2020, the team achieved an average first reply time of 43 minutes for inbound email and web inquiries during business hours -- an improvement of 11 minutes compared to 2019. 

Additionally, realizing the need for expanded support in key regions, Ground Labs also enhanced customer service for the Middle East in 2020. Understanding that this region’s work week runs from Sunday to Thursday, Ground Labs added an additional shift to offer 24x5 support in the Middle East. This has been well received by Ground Labs customers and allows the company to provide elite levels of support globally. 

With customer service departments in Singapore, Dublin, and Austin, Texas, Ground Labs is able to provide 24x5 support across the globe with a “follow-the-sun” service model that streamlines workflow and allows issues to be resolved from anywhere in the world. This model has proven successful across the globe and has allowed the Ground Labs customer service department to reach the pinnacle of success in 100% customer satisfaction.

Examples of recent customer feedback include:

"Amazing! What an astounding product you have here...backed up with brilliant support from the Ground Labs team.” -- Con Panso, Representative, TEG Live

“Ground Labs' support is the best group I interface with. Ground Labs is so much better than the large firms that I deal with, like IBM. By far the best support I have ever dealt with.” -- Megan Nilsen, Lead Cyber Security Analyst, Caesars Entertainment

Ground Labs won the Gold Stevie Award for Customer Service Department of the Year in The 2021 International Business Awards. 

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Topics: International business awards