PR Awards Opportunities in The 2017 American Business Awards

Posted by Maggie Gallagher on Fri, Jan 06, 2017 @ 04:58 PM

The 15th annual American Business Awards, the premier business awards competition in the U.S.A. which attracts more than 3,000 nominations from organizations nationwide each year, is accepting nominations for the 2017 program. 

 ABA ladies 2016.jpg

REVIEW THE ENTRY KIT.

The American Business Awards recognize achievement in every facet of the workplace. Full entry details are available at http://www.stevieawards.com/aba.

There are 29 categories to recognize public relations professionals, agencies, departments, and campaigns.

All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small. The entry deadline is Thursday, February 16 but late entries will be accepted through Wednesday, March 15. 

Information to be submitted online for entries in these categories for the 2017 ABAs will include:

a. An essay of up to 650 words describing the nominee's achievements since January 1 2016.  In the communications campaign categories, this will be a description of the campaign: its genesis, development, execution, and results to date

b. In bullet-list form, a brief summary (up to 150 words) of up to ten (10) of the chief accomplishments of the nominee since January 1 2016.  In the communications campaign categories, this will be a list of the chief features and results of this nominated PR program

c. Optional (but highly recommended), a collection of supporting files, works samples, and web addresses that you may upload to our server to support your entry and provide more background information to the judges

The Public Relations Awards categories are

C01. Public Relations Agency of the Year

C02. Communications Department of the Year

C03. Communications Team of the Year

C05. Communications or PR Campaign/Program of the Year
         a. Arts & Entertainment: campaigns/programs undertaken to promote or raise awareness of an artistic or entertainment endeavor, event, or program.
         b. Communications Research: recognizing research conducted for the development of business / communication strategies.  (new category for 2017)
         c. Community Relations: campaigns/programs that aim to improve relations with communities in which the sponsoring organization has an interest, need or opportunity.
         d. Crisis Communications: campaigns/programs undertaken to deal with an unplanned event and requiring immediate response.
         e. Events & Observances: campaigns/programs that generate awareness of or document commemorations, observances, openings, celebrations, and other types of events.
         f. Global Issues: campaigns/programs that demonstrate effective global communications implemented in at least two countries.
         g. Healthcare: campaign/programs in the healthcare sector, including business-to-business and consumer campaigns.  (new category for 2017)
         h. Internal Communications: campaigns/programs undertaken to inform or educate an internal audience, such as employees or members. 
              - At organizations with up to 100 employees
              - At organizations with 100 or more employees
         i. Investor Relations: campaigns/programs undertaken to communicate information to a company's investors and the investment community and/or to manage the company's relationship with investors. 
         j. Issues Management: campaigns/programs undertaken to deal with issues that could extraordinarily affect ongoing business strategy.
         k. Low Budget (under $10,000): campaigns/programs that cost no more than $10,000 to plan and implement.
         l. Marketing – Business to Business: campaigns/programs designed to introduce new products or promote existing products or services to a business audience.
         m. Marketing – Consumer Products: campaigns/programs designed to introduce new products or promote existing products to a consumer audience.
         n. Marketing – Consumer Services: campaigns/programs designed to introduce new services or promote existing services to a consumer audience.
         o. Media Relations: recognizing effective traditional media relations in a PR campaign. (new category for 2017)
         p. Multicultural: campaigns/programs specifically targeted to a cultural group.
         q. New Product Launch: campaigns/programs undertaken to introduce a new product or service to the marketplace.
         r. Reputation/Brand Management: campaigns/programs designed to enhance, promote or improve the reputation of an organization with its publics or key elements of its publics.
         s. Public Affairs: campaigns/programs specifically designed to influence public policy and/or affect legislation, regulations, political activities or candidacies.
         t. Public Service: campaigns/programs that advance public understanding of societal issues, problems or concerns.
         u. Social Media Focused: campaigns/programs designed to be implemented primarily through online social media.       
         v. Sponsorship: campaigns/programs that promote or create awareness of sponsorship of an event or activity. (new category for 2017)
         w Technology: campaign/programs in the technology sector, including business-to-business and consumer campaigns.  (new category for 2017)
         x. Travel & Tourism: campaigns/programs designed to advance the interests of clients in the transport, travel, hotel or tourism industries. (new category for 2017)

C06. PR Innovation of the Year: this category will recognize singular innovations in communications practice, research, technology, or management since the beginning of 2015.

C07. Communications, Investor Relations, or PR Executive of the Year

C08. Communications Professional of the Year: for non-executive communications, PR, and IR professionals.  There is no entry fee for this category.

There are a number of other ABA categories that should be of interest to communications professionals, including many of the corporate publications and annual report awards categories, web site awards categories, app awards categories, video awards categories, and live event awards categories.

Topics: PR awards, public relations awards, PR campaign of the year, best pr agency

One Week Until Stevie Awards for Sales & Customer Service Final Entry Deadline

Posted by Maggie Gallagher on Wed, Jan 04, 2017 @ 10:55 AM

World’s Top Honors Accepting Nominations Through January 11

The final entry deadline for the 2017 (11th annual) Stevie® Awards for Sales & Customer Service is Wednesday, January 11.  Entry kits and complete details on the competition are available at http://www.StevieAwards.com/Sales.

REVIEW THE ENTRY KIT HERE.

These are the world’s top honors for customer service, contact center, business development and sales professionals.  All organizations and individuals worldwide may submit nominations.  The 2017 awards will recognize achievements since July 1, 2015.

sascs17entrykit_001.jpgFinalists will be announced on Thursday, January 19.  Gold, Silver and Bronze Stevie Award winners in the competition will be announced at a gala awards banquet on Friday, February 24 at Caesars Palace in Las Vegas.   Attendance is not required to win.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories.   

The competition will be judged by more than 150 professionals around the world, and nominees will have access to all of the judges’ comments about their entries – an invaluable resource.

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

2017 will see the return of a popular feature of the Stevie Awards for Sales & Customer Service. All finalists in the Customer Service Department of the Year categories will be included in the People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote. Voting will open January 19 and close February 10.  Winners of the public vote will receive a special crystal People’s Choice Stevie Award trophy.

Winners of the 2016 edition of the Stevie Awards for Sales & Customer Service included Cars.com, Comcast, CubeSmart, Delta Air Lines, Etiya, eZCom Software, FedEx, HubSpot, Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, and VIZIO, Inc., among others.

The 2017 entry kit and a complete history of the awards program are available at http://www.StevieAwards.com/Sales.

Topics: customer service awards, sales awards, stevie awards for sales and customer service, best new products, solution provider

Stevie® Award Winner Provides Corporate Lodging Solutions

Posted by Maggie Gallagher on Tue, Jan 03, 2017 @ 04:08 PM

An interview with Tabatha Conway, Marketing Director, Creative Lodging Solutions

Corporate lodging services provider Creative Lodging Solutions (CLS™) was presented a Silver Stevie® for Sales Growth Achievement of the Year at the 2016 Stevie Awards for Sales and Customer Service in Las Vegas. Chief Sales Officer Cindy Rudovich also was named Senior Sales Executive of the Year - Bronze Stevie-winner.

Review the entry kit now to see how your organization can win Sales Awards. The final entry deadline for the 2017 Stevie Awards for Sales & Customer Service is January 11.

What does Creative Lodging Solutions do?

Creative Lodging Solutions (CLS) is an award-winning travel management company that provides customized lodging programs for corporate clients nationwide. Our services provide assistance with lodging expense control, negotiated rates, consolidated billing, and travel policy adherence. CLS has reserved over 11 million traveler nights.

What is your role in the organization?

I’m the Marketing Director.

Creative lodging.jpgWhat is the organizational vision?

Creative Lodging Solutions’ founding vision is to create profitable companies that allow us to provide revolutionary generosity. To fulfill our vision, we must be profitable; however, we are not in business solely for the betterment of our own lives. We exist to make a difference in the world. It is our philosophy that you cannot take it with you when you die but you can send it on ahead.

What sets your company apart in this category?

Creative Lodging Solutions’ fast-paced growth is fueled by our sales team who consistently surpass their annual goals despite any slowdowns in the economy or industry sectors we serve. The sales team has proven to be resourceful in expanding CLS’ market share with revenue exceeding $138 million in 2016.

How did you first become acquainted with the Stevie® Awards?

We’ve participated in various Stevies awards programs for several years.

What was it like for your company to win this award?

We were honored to win a Silver Stevie for Sales Growth Achievement of the Year. It was an exciting recognition for CLS’ sales team.

How has the win affected your business?

Winning this award provided our sales team with national recognition for their accomplishments which propelled them toward ongoing success.

What results have been gained since you've won this award?

Our client base increased by 26% and revenue has increased by 17% so far in 2016 with numbers continuing to climb.

What inspires you to continue your work?

Creative Lodging Solutions has an amazing team that’s truly passionate about serving our clients. The organization’s owners continue to invest back into the company with new technologies and a new corporate headquarters built in 2015. It’s exciting to see the results of our work as we expand and create new jobs while giving back to the community.

What do you expect to change in your company in the future?

Creative Lodging Solutions currently focuses on long-term and project based stays. We plan to enhance our services in 2017 and offer additional business travel solutions to our clients.

Learn more about Creative Lodging Solutions

creative lodging office.jpg

Topics: sales awards, stevie awards for sales and customer service, sales leader

Sales Partnerships to Sponsor Stevie® Awards for Sales & Customer Service for Second Consecutive Year

Posted by Maggie Gallagher on Tue, Jan 03, 2017 @ 11:14 AM

Awards Recognize World-Best Achievements in Sales, Business Development
and Customer Service

The Stevie® Awards, organizers of the world’s premier business awards programs, have announced that Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the second consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at www.StevieAwards.com/Sales.  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

Sales partnerships.jpgSales Partnerships is an industry-leader in outsourced services for building business-to-business field sales teams and field engagement teams for Fortune 500 companies.  Sales Partnerships has been providing outsourced sales solutions since 1997, and is one of the most highly respected sales outsourcing firms in the market.

According to Fred Kessler, CEO of Sales Partnerships, “The Stevie Awards for Sales & Customer Service has grown to be the premier honor for sales professionals worldwide, and it’s proven to be an outstanding platform on which Sales Partnerships can interact with sales leaders in a wide variety of industries.  We’re delighted to sponsor the awards again in 2017.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems, Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

About Sales Partnerships, Inc.
Sales Partnerships, Inc. was founded in 1997 with the mission to combine best practices in sales recruitment, training, management, quality assurance, and selling technologies into a complete services platform that consistently delivers exceptional results for our clients. Sales Partnerships has been recognized and awarded multiple times as the best sales outsourcing firm in North America, for innovation in the fields of applied sales technology, best service offerings, one of the best places to work, and for the individual accomplishments of its sales professionals and key leadership team members.  Visit http:// www.salespartnerships.com

Topics: best customer service, customer service awards, sales awards, stevie awards for sales and customer service

Featuring a Technology Startup Stevie Award Winner

Posted by Maggie Gallagher on Thu, Dec 29, 2016 @ 12:17 PM

An interview with Ralf Heim the Co-CEO at Fincite GmbH

Fincite GmbH of Frankfurt, Germany won two Stevie Awards in the 2016 German Stevie Awards. Fincite GmbH won the Gold Stevie Award for Technology Startup of the Year, and a Bronze Stevie for Management Team of the Year.  2017 The German Stevie Awards are accepting entries through January 27.  Review the entry kit to begin your nominations.

What does Fincite GmbH do?

Financial Advice today is often confounding and not made for the benefit of the customer. Technology can change this. We can make investments smarter by giving customers easy access to sophisticated analytics. We help banks, asset managers and insurers offer this technology to their customers.

Fincite.jpgWhat is your role as the Co-CEO?

As Co-CEO I’m responsible for growing the business. This covers marketing, business development, partnerships and recruiting.

What is the organizational vision?

Our mission is to engineer the future of finance. We see that technology will replace large parts in Financial Advice, Retail & Institutional Asset Management and even funds. Our aim is to grow and become the #1 Digital Asset Management company in Europe.

What sets your company apart in this category?

It’s the unique approach of our Digital Investment Management Software: We built a complete modular system that can easily connect to all private customers’ financial assets, analyze the status quo and make recommendations. Banks can build upon our software their own frontend and thus keep customer relationship while still providing most modern analytics and account integration capabilities.

What was it like for your company to win the Stevie award?

It was a great honor for us to win this award, especially in the category, Technology Start-Up of the Year because from the outset we wanted to focus on innovative products and organic growth. The nomination for Management Team of the Year indicates to my partners & I that we’re on the right path in how we conduct our business.

How has the win affected your business?

The direct effect is hard to tell, but I think the award is great feedback for us and it was acknowledged by our partners and clients.

What results have been gained since you've won this award?

The size of our workforce has nearly doubled since April and the cash flow is still positive without external financing.

What inspires you to continue your work?

We’re inspired by our mission to change the world of finance and the good feedback we get from our partners, clients, employees and also the press.

What do you expect to change in your industry in the future?

We believe that Finance can be nearly 100% digitized. As a result, digital services will largely replace large branches and offices. We are intrigued by the thought of working on this more efficient next generation of Finance.

Learn more about Fincite GmbH

Fincite 2.png

From left to right - Ralf Heim (co-CEO), Friedhelm Schmitt ( co-CEO), Stefan Post (CTO).

Topics: it awards, tech awards, German Stevie Awards

Becoming a Stevie Award-Winning Sales Leader

Posted by Michael Gallagher on Wed, Dec 28, 2016 @ 10:55 AM

Insights from a Gold Stevie ® Winner at Lennox Industries, Inc.

We wanted to learn a bit more on how Rich Ford, the Sales Director for Lennox Industries in Richardson, Texas  grew to win the Gold Stevie® for Sales Director of the Year in the 2016 Stevie Awards for Sales & Customer Service. So, we reached out to the Lennox Industries team and got a few different perspectives. Quan Nguyen,  the VP of Marketing helped us coordinate the conversation and expressed, “We are very excited and proud of Rich.“ Quan pulled in Gary Bedard, the Vice President and General Manager of Lennox Industries as well as the winner himself, Rich Ford.

The 2017 Stevie Awards for Sales & Customer Service is accepting nominations through January 11. REVIEW THE ENTRY KIT HERE.

To get started we asked Gary to give us a bit of background on what solutions Lennox provides.

Lennox Industries is a leading manufacturer and distributor of heating, ventilation, and air conditioning systems and products for residential and commercial markets. We have leveraged our expertise to become an industry leader known for innovation, quality and reliability,” said Gary.

Lennox 1.jpgGary also shared the Vision behind Lennox.Within the home comfort industry, we want to leverage our one step distribution model to provide our professional contractors with the most innovative and highest quality products and services for them to best serve our end customers.” Bedard continued, “Our core values of integrity, respect, and excellence has built a culture of performance and accountability to execute on our vision.”

When asked about the story behind the nomination, Gary got excited. “We have an outstanding team of sales professionals, a group honored by the Stevies for the Best Field Sales Force!  Within that team, we have a leader of leaders and that was Rich Ford. He’s elevated himself in both action and performance to become a complete sales professional. The three year sales performance and growth we’ve seen out of the Western Region is simply incredible for this industry. His leadership has been instrumental in our results. He continually coaches and mentors his team and his peers. He is a thoughtful advisor to the entire management team. He consistently finds innovative solutions to customer challenges and he maintains the highest levels of standards and integrity. When we saw this award category, we were absolutely delighted to nominate Rich. His contributions have been tremendous and he really embodies all of our values of integrity, respect, and excellence.”

Gary provided interesting background on how Lennox first became acquainted with the Stevie® Awards . “We had started undergoing a transformation in 2010. Coming out of the recession in 2012, we started winning. Not just growing,  but winning by taking market share!  It was largely driven by transformational changes in our sales team and supply chain logistics. I understood that the efforts and success we were making were not just industry leading but world class so we sought to compete on a global level. We came upon the Stevie Awards that way and that’s been one of our inspirations ever since.  And we still continue to win in the market.”

Enter Rich Ford himself who described the actual experience of winning the award. Rich began with,

“When you win something you’re not expecting, or even know you’re being considered, it’s a very humbling experience. We have some amazing leaders in our organization – others deserving of the award and recognition. Then, to find out the organization recognized me as their nominee, made me happy to be a part of the team; the organization as well as our industry.”

We were interested in learninghow the award has affected RIch’s business to which Mr. Ford replied, “I can’t say that the award has affected my business dealings. I’m not a better director or leader as a result of the award. I still strive to contribute to a culture of excellence in everything we do. I still try to bring the highest level of service to our customers and to be a champion and advocate for my team. I’m probably more acutely aware of my day to day interactions and will strive to live up to the expectations that come with the recognition.”

Rich also shared his insights on the future of his industry,The key drivers in our industry have always been regulatory. Either the environmental impact at the federal level or on the local level with utility companies. I find it interesting that the regulations can have a greater impact on our industry going forward beyond the typical SEER/EER ratings standards. Secondary regulations in local markets could impact the way our product is installed. And, as an applied product, this could have either a negative impact or change fundamentally how our product is designed and distributed in the future. Closely watching the actions of our competitors as well as different channels (Residential New Construction for example) will keep it interesting and require staying diligent in our own innovative development of products going forward.”

Rich showed his mettle with some inspiration we can all appreciate, “As I think about where I started professionally and where I ultimately wound up – it’s definitely not a straight line. Often times, Sales Leaders start in sales and through consecutive successes over their careers become who they are – Sales Leaders. I started with Lennox, as an IT Specialist. My background had been technology focused and it was through technology I joined Lennox. It wasn’t long before I noticed a culture of sales excellence within the company through working with the Sales Managers.

It became my purpose and goal to become a Sales Director before I had my first sales position. It was not a clear road.  It took three attempts before I was finally given the opportunity to join the sales team as a Territory Manager. With each rejection I worked harder to get better. I looked for opportunities for improvement by spending time with those who were great in the role to which I wanted to rise. From Territory Manager to District Manager – I learned from great DMs.  From DM to director – I listened to and spoke with great sales directors.  

I’m not a ‘natural salesperson’ as many believe is true for most salespeople. My point is – regardless of your dream – be it a sales leader, a great IT professional or even a great parent – don’t quit getting better at what you want to do. More importantly, find others who do it great and do what they do.”

Lennox 2.jpg

Shown from left to right: Mark Yonai winner of the Stevie Gold for Best Use of Technology, Leigh Ann Vernon winner of the Stevie Gold for Best Sales Meeting, Rich Ford winner of the Stevie Gold for Sales Director, Bill Carlson winner of the Stevie Gold for Business Development.

You can learn more about Lennox Industries at http://www.lennox.com/

Topics: sales team, Stevie Awards for Sales & Customer Service, sales awards, stevie awards for sales and customer service, Customer Service

Featuring the Gold Stevie® Award Winner for Sales Distinction of The Year - Financial Services, WePay

Posted by Maggie Gallagher on Thu, Dec 22, 2016 @ 01:44 PM

An interview with Evelyn Hsia, Director, Sales Operations at WePay

WePay won a Gold Stevie Award in the 2016 Stevie Awards for Sales & Customer Service in the Sales Distinction of the Year - Financial Services category.  The Stevie Awards for Sales & Customer Service are the world's premier awards for sales, customer service, contact center, and business developement professionals. Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? The final entry deadline is January 11.

REVIEW THE ENTRY KIT HERE.

What does WePay do?
WePay helps platform businesses deliver seamless and integrated payments services. It processes billions annually for online platforms including Constant Contact, FreshBooks, GoFundMe, Meetup, and Zoho. WePay protects our partners from risk and regulatory exposure while supporting seamless payments experiences for their end-users.

WE pay 1.jpgWhat is your role in the organization?
I'm responsible for Sales operations at WePay. My vision for my team is to be a strategic partner to Sales and an enabler of the Sales organization's success. Everything we do makes other's work easier, more efficient and highly effective. We do all of this in order to close more deals, retain loyal customers and drive quality revenue for the company.

What is the organizational vision?

WePay's vision is to help the platform economy understand, value and realize the impact of integrated payments to fuel their customers' growth and change lives. We are their trusted advisor to guide them through their payments journey and we provide them with industry leading customer service and fraud risk protection that is unmatched in the industry.

What sets your company apart in this category?

WePay is a trusted partner for making payments seamless, simple and safe.  We create a frictionless payments experience secured by our industry-leading risk technology. Furthermore, WePay provides one of the industry's best customer service offering which has been valued highly by our customers and partners and is one of the reasons why our customer retention is extremely high.


How did you first become acquainted with the Stevies?
I learned about the Stevie awards when I was at Cisco. During that time, some of the best vendors I worked with had won Stevie awards. The organization I was part of, Cisco's Global Virtual Sales Organization (a team of 1800 remote sales and engineering resources) was the fastest growing sales team in the company with many industry-leading innovations and best practices. So, I submitted them for the Stevie Awards and they have since won every year.


What was it like for WePay to win this award?

The award is a testament to the value that WePay's customer service organization offers day in and day out. The award validates why our customers and partners consistently stay with us and even come back to us despite the many other options available. It also solidified the work that WePay had done the previous year to turn the Sales organization around and the resulting impact it has had on the business.

How has the win affected the business?
The Stevie Award is among several other awards that WePay has won over the past year. It is one more validation to our new hires that this is a great company to work for, that our customer service team stands above our competition and that we have a great Sales & Marketing organization that is making a difference for the company. It is also one more proof point to our customers and partners that WePay is a solid company that they can rely on.

What results have been gained since you've won this award?
From Stevie award trophies lining our lobby walls to press releases recognizing our achievements - they certainly enhance our brand as a credible and award-winning company.

What inspires you to continue your work?

Our Sales and Marketing organization is always looking for ways to enhance the business of our partners through our payments solution. We are continuously evolving to become the best in our class. It's an exciting journey to be at the forefront of helping our company achieve its goal of being the number one payments partner to platform companies.

We are always looking for ways to become bigger, better and faster. We expect to continue to innovate and improve what we do and how we do things so that we can enhance the lives of our customers and partners.

Click here to learn more about WePay

We Pay pic #2.jpg

(WePay's Sales and Marketing team giving back at Second Harvest Food Bank)

 

Topics: sales awards, stevie awards for sales and customer service, sales team awards, Sales, sales distinction awards, best sales team

Chairs Named for 2017 Stevie Awards for Sales & Customer Service Final Judging Committees

Posted by Maggie Gallagher on Wed, Dec 21, 2016 @ 12:14 PM

The following seven executives have been appointed to head the final judging committees that will determine the Gold, Silver, and Bronze Stevie® Award winners in the 2017 Stevie® Awards for Sales & Customer Service.  (All the category groups can be viewed in more detail here.) The winners will be announced at the awards gala on Friday, February 24 at the Caesars Palace Hotel in  Las Vegas, Nevada.

The 2017 Stevie Awards for Sales & Customer Service is accepting nominations through January 11. 

REVIEW THE ENTRY KIT HERE.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT
Chair: Stephen Gill, President
Stephen Gill Associates, Aston on Trent, Derbyshire, United Kingdom

17 SASCS Chair Gill.jpgStephen Gill is an experienced, award-winning, international business development consultant and company director with a strong engineering background. He gained much of his experience at the senior management or board level of international organizations.  With a focus on helping individuals to excel, and organizations to grow and thrive, he is a trusted advisor, mentor, and strategist to executives and businesses. 

Stephen is a high profile figure in the HVACR engineering field serving as President of the Institute of Refrigeration, and as a refrigeration expert consultant working on many prestigious HCAVR projects around the globe.  He is known for providing energy-efficient, sustainable cooling solutions that are practical and affordable. Stephen Gill Associates won a Gold Stevie® at the 2014 Stevie® Awards for Sales & Customer Services Awards in Las Vegas; and went on to win two Gold Stevies® at the 2015 Asia-Pacific Stevie® Awards in Shanghai for a refrigeration industry awareness poster campaign. These posters have since been translated into 8 languages.

Comments Stephen: “The Stevie® Awards for Sales & Customer Service bring a focus to the diversity of energy, professionalism, creativity, and sheer passion of working in this industry for individuals, departments, and organizations.  As a past Gold Stevie® winner I know just how much it means to win one of these coveted awards.”

Stephen is a regular contributor to business and technical magazines and books, as well as a conference speaker.  He has an MBA from Loughborough University and an LL.M (Business Law) from De Montfort University. He divides his time equally between his businesses in the UK and Southeast Asia.

SALES ACHIEVEMENT/NEW PRODUCT & SERVICE
Chair: Kelly Waltrich, SVP, Marketing and Communications
eMoney Advisor LLC, Radnor, PA, USA

17 SASCS Chair Waltrich.jpgKelly Waltrich joined eMoney Advisor in the fall of 2013. Since that time, she has established—and now leads—the team responsible for the planning, development, execution, and monitoring of eMoney’s Marketing and Communications and Lead Generation initiatives.

Prior to this position, Kelly served as Assistant Vice President, Director of Advisor Marketing and Communications at Janney Montgomery Scott, LLC, where she was responsible for creating and managing marketing strategies that increase brand awareness, positively impact revenue, and improve the client experience. Before joining Janney, Kelly provided strategic marketing support to institutional sales and client service professionals at Turner Investment Partners in Berwyn, Pa.

Kelly attended James Madison University, where she received her bachelor’s degree in marketing and communications, and holds her Series 7 and 66 securities licenses. She is a member of Women in Investing of Philadelphia, as well as the CMO Club. She also serves as Treasurer for the Bucks County Chapter Board of Associates of the Fox Chase Cancer Center and is a member of the American Marketing Association.

SALES TEAM/SALES DISTINCTION
Chair: Jeffrey C. Taylor, Co-Founder & Managing Director
Digital Risk, LLC, Maitland, Florida, USA

17 SASCS Chair Taylor.jpgSince 2005, Jeffrey Taylor has been co-founder and managing director of Digital Risk, the nation’s largest provider of mortgage risk, compliance, and transaction management solutions. Jeff sets the strategic vision for the company’s business development and marketing. He has been on the forefront of addressing challenges faced by the mortgage industry across origination, quality control, and compliance. Under his leadership, Digital Risk has grown from a start-up venture to as many as 2,000 plus U.S.-based employees. The company has become a partner to many of the largest U.S.-based mortgage investors and banks and government-sponsored enterprises in processing mortgage transactions, as well as identifying and correcting regulatory/compliance risks. 

As a serial entrepreneur, Jeff has built dynamic, innovative businesses by identifying opportunities to meet specialized needs within the financial services ecosystem. He has launched three companies: Digital Risk; Rapid Reporting Marketing Group; and American Transfer & and Trust, Inc.  Jeff is a voice for the industry and is a frequent guest on financial television networks such as Fox Business News and CNBC.  He is also a source for top tier news outlets, including The Wall Street Journal, sharing keen insights on the US mortgage market and the economy.

Jeff is an active leader in both his industry sector and his community, serving on the boards of the following non-profit organizations: Mortgage Bankers Association (MBA), The Baptist Health Foundation of South Florida; Virtual Enterprises International; and the Taylor-Cata Foundation. He has a degree in political science from the University of Miami.  Jeff is honored to have won several Stevie® Awards and to have had Digital Risk recognized at multiple Stevie® Awards programs over the past few years. He looks forward to acting as Chair, along with the esteemed colleagues who will make up his judging committee.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL & CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT
Chair: Will O’KeeffeVice President, Customer Services
Acquia, Burlington, MA

Cus Service and Contact Center.jpgWill has more than 25 years experience leading, growing, and transforming global customer support organizations. In his role at Acquia, Will is responsible for building and maintaining a world-class Global Support team that is recognized for excellence by Acquia's customers and partners. 

Prior to Acquia, Will was Vice President of Customer Service and Support at ATG where he led efforts that resulted in dramatic improvements in customer satisfaction and retention. When ATG was acquired by Oracle in 2010, Will transitioned to lead the global support team for Oracle Commerce and was responsible for the integration of Endeca and Inquira into the Support portfolio. Prior to ATG/Oracle, Will led the Customer Care organization at NaviSite and was a Principal Consultant at PRTM. 

Will lives in the Boston area. He has a BA in Economics from Wesleyan University and an MBA from Boston University.

CUSTOMER SERVICE DEPARTMENT & CUSTOMER SERVICE SUCCESS
Chair: Chuck Browne, Sr. Manager, Customer Care
Vivint Smart Home, Provo, Utah, United States

17 SASCS Chair Browne .jpgAs a Senior Manager on Vivint Smart Home’s Customer Care team, Chuck is responsible for the daily operations and strategic growth of the organization. On being appointed Chair of the Customer Service Department & Success Final Judging Committee, Chuck told us it was an honor for him to be asked to assist in the judging of the operations and success of other businesses. As he put it: “I know so many companies do so many great things. I’m looking forward to reading through best practices and being a part of recognizing some of the great work in the Customer Service industry.” 

He added: “I know our team felt a big confidence boost from the recognition in the 2016 Stevie® Awards for Sales & Customer Service for all their hard work.  I’m excited to be able to pay that feeling forward to another team in 2017.”

Chuck has been involved in the Customer Service industry for fifteen years. For six years of those years, he has been a major influence on the strong customer-facing approach to service at Vivint Smart Home. Chuck co-leads a team of nearly a thousand customer service agents and leaders across three sites. In 2016, Chuck’s team successfully launched a work-from-home program that has rapidly expanded to over 100 agents and 4 supervisors. Chuck has played a vital role in the consistent improvement of Vivint Smart Home’s quality of service and operational efficiency, amidst 30%-plus growth each year, an aggressive product-launch schedule, and market expansion.

Chuck received his Bachelor of Science from Brigham Young University in 2012. Chuck has been married for 10 year and has two beautiful daughters. When Chuck is not in the office, he can often be found on one of Utah’s world-class rivers practicing his fly fishing or hiking trails with his family.

CUSTOMER SERVICE TEAM
Chair:  George Cleveland, Vice President, Customer Operations
Cricket Wireless, Atlanta, Georgia, USA

17 SASCS Chair Cleveland.jpgAs Vice President of Consumer Operations at Cricket, George is responsible for Cricket's sales operations, customer care, training and communications, and the digital experience. Prior to his current role, George was assistant vice president of the AT&T Customer Solution Centers. George tells us he is “excited and humbled” by this opportunity to participate as Chair of this Final Judging Committee.

George began his telecom career in 1996 as a senior accountant with BellSouth Cellular in Atlanta. From there, he progressed through several sales leadership roles within AT&T Mobility before assuming the role of regional sales operations director for Company Owned Retail, supporting the South Central region. He then became executive director of AT&T University.

George is a certified CPA and has a Bachelor of Arts degree in Accounting from Morehouse College in Atlanta.

SOLUTION PROVIDER
Chair: Alaa Jamaleddine, Senior Back Office Advisor
DHL Express, Beirut, Lebanon 

17 SASCS Chair Alaa.jpgIn 2007, while still pursuing his education, Alaa Jamaleddine started his career as a part-time call center agent with DHL Express–Lebanon. When he graduated, he resumed his career as a full-time employee, assuming many roles in the Customer Service Department throughout the years.  DHL is a multinational company operating in more than 220 countries and having around 325,000 employees. Alaa’s job consisted largely of following up and communicating with these overseas facilities and offices. This taught him a wide range of skills and allowed him to be flexible in handling and resolving any type of customers’ claims or complaints, while avoiding any delays and meeting deadlines. Not only was he able to satisfy the customers’ concerns, but he also helped the organization to retain key customers and gain new ones.

As a Certified International Specialist, Alaa is designated coach and trainer for newcomers to the back office team. He trains new agents on how to empathize with a customer’s problems, and how to give their best when handling a critical situation. In 2015, Alaa was selected by the regional office to attend an Operational Excellence Training (OET), as he had demonstrated throughout the years a great ability and passion to analyze trends and forecasting.  Not long after his return from the training, he initiated a work plan to reduce workload and increase productivity.  With his wide analytical skills, Alaa conducted a study on network profitability that grabbed the attention of the country manager who made a price revision for a specific network product code that was below profit margin. This initiative helped the company provide customers with the option of Global Quality Control monitoring. To top it off, Alaa won the 2016 Gold Stevie® Award for Back-Office Customer Service Professional of the Year in the transportation industry

Alaa is the holder of Extra Miler, Job Well Done, Hero of the Day, and Employee Of the Month certificates at DHL, and has been nominated for Employee Of the Year. Alaa graduated with a Business Administration Degree from Haigazian University in Beirut.

Topics: sales awards, stevie awards for sales and customer service, Customer Service, awards judging, judges

How Product Innovation Leads to Remarkable Growth for USHEALTH Advisors

Posted by Maggie Gallagher on Thu, Dec 15, 2016 @ 11:20 AM

The Story behind the Silver Stevie® Award winner for Sales Growth Achievement of the Year - Financial Services & Insurance

USHEALTH Advisors is the wholly-owned national health insurance distribution arm of USHEALTH Group, Inc. The company sells individual health coverage and supplementary products underwritten by The Freedom Life Insurance Company of America and National Foundation Life Insurance Company, wholly-owned subsidiaries of USHEALTH Group, Inc. The company is focused on serving America’s self-employed, small business and individual insurance market through its captive agent sales force.

USHealth Advisors has won many Stevie Awards over the years. In the 2016 Stevie Awards for Sales & Customer Service, they won  Silver Stevies for Sales Growth Achievement of the Year - Financial Services & Insurance and Field Sales Team of the Year. 

Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? Review the entry kit here.

US Health Advisors.jpgTroy McQuagge, the President and CEO told us, “I have the privilege to work on behalf of every USHA agent and every USHG employee. I view my role as helping our agents and employees unlock the incredible potential that exists within themselves and collectively, within this company.”

We asked Troy about his personal organizational vision and learned it was to, “Leverage our world-class distribution capabilities to build a great American company focused on our mission of helping and serving individuals, small business, and the self-employed with affordable and innovative healthcare solutions.

Ours is a story of grit and determination. Since inception, our company has faced and overcome numerous challenges; many of which have led competing companies to exit the marketplace altogether. USHEALTH has ‘stayed in the game’ because we believe we offer a better healthcare solution for middle America.”

We asked how they had first come to hear about the Stevie® Awards. Troy recalls, “For many years, we have viewed the Stevie Awards as the premier business awards program and as an important vehicle for highlighting the good work being done by USHEALTH’s agents and employees.  We first became acquainted with the Stevie Awards while working with another company back in the early 2000’s. By 2007, we had won our first Gold Stevie Award for that company, earning “Insurance Company of the Year” honors. When we launched our new company (USHEALTH) in 2010, we knew the Stevie Awards would be an important partner in helping us tell our story.

There really is nothing else quite like winning a Stevie Award.  Winning this award is a key indicator that we have created a company that is worthy of the trust placed in it by our agents, employees and customers.    

Winning this award has created a deeper sense of pride among our agents and employees because in a sense, it validates their hard work. It has also helped create a heightened sense of awareness about our business in the American marketplace.    

Perhaps the most evident impact has been seen in our agent recruitment efforts. When considering where they want to hang their professional hat, sales people are naturally attracted to a winning organization. While we have no empirical evidence to support our assertion, there is ample anecdotal evidence that people who consider this opportunity are impacted positively by the fact that we have won so many Stevie Awards, including the prestigious Gold Stevie.” 

When we asked what inspires USHealth to continue their good work, Troy gave us a message of hope, “We are driven by our stated Mission of H.O.P.E. - Helping Other People Everyday. These are words that we live every day, in pursuit of excellence as individuals and as a company.”

McQuagge’s perspective on the future of their industry is that, “We’ve already changed our industry. Our innovative products didn’t even exist prior to being created by our company. No other company in America offers the same kind of products. Only we have successfully made this type of product portfolio affordable for the customer yet also profitable and sustainable for the company. We believe we can bring even more innovation and change to the insurance industry and in the process help even more people with affordable healthcare solutions.”

Learn more about USHealth Advisors

US health advisors 2.jpg

Shown from left to right: Dean Whaley, VP – Financial Planning & Analysis, Bill Shelton, Sr. VP - Marketing, Jim White, Sr. VP - Sales, Troy McQuagge, President and CEO, Travis Yoder, EVP - Sales, and Brian Clark, Sr. VP - Admin and CMO, Bill Woods, Sr. Director – Data Analytics.

Topics: customer service awards, sales awards, stevie awards for sales and customer service, Customer Service Team of the Year, sales team of the year

Featuring a Gold Stevie® Award Winner for Women in Business - Sunny Side Up, Inc.

Posted by Maggie Gallagher on Tue, Dec 13, 2016 @ 05:06 PM

An interview with Etsuko Tsugihara, President of Sunny Side Up, Inc.

Stevie Award-winner, Sunny Side Up, Inc of Tokyo, Japan won a Gold Stevie Award in the 2016 Stevie Awards for Women in Business for Women-Run Workplace of the Year.  President and CEO Etsuko Tsugihara also won the Silver Stevie for Female Executive of the Year in Asia, Australia or New Zealand.  Tsugihara shares what winning the Stevie Awards this year meant to the organization.

The 2017 Stevie Awards for Women in Business will open for entries in May. If your organization has operations in Japan or any of  the 22 nations of the Asia-Pacific region, you may participate in the 2017 Asia-Pacific Stevie Awards.

REVIEW THE ENTRY KIT HERE.

What does Sunny Side Up, Inc., do?

We are a multi-faceted Public Relations firm offering a wide range of services from standard PR and marketing, to Sports Marketing, Casting, Digital Marketing, Business Development, Media Relations, Sales Promotion and more. Recently, we've expanded our services globally and our strength is in assisting foreign companies entering the Japanese market.

Sunny Side Up.pngWhat is the organizational vision?

Our company motto is "Let's have fun!" We seek to create a buzz by continuing to evolve and expand, in order to stay ahead of social and cultural trends.

What sets your company apart in this category?

Japan is still a very conservative business culture with many challenges for women. For instance, less than 1% of the 3000 companies listed on the Japanese stock exchange are run by women. In fact, I may be the only female Founder! The Japanese government has a target to increase the number of women executives drastically by 2020. In my own small way, it would be great if I'm able to encourage and inspire the future businesswomen of Japan.

How did you first become acquainted with the Stevies®?

Some of our global partner companies and clients had received an award, and we wanted to see if it applied to our company as well.

What was it like for your company to win this award?

It's quite exciting for the entire company because this is a joint effort. Our company is young (average age is less than 35), with more than half being female employees. I hope that the award will help motivate them even more!

How has the win affected your business?

We hope it increases our visibility so that people who see our fun name will associate it with Public Relations in Japan. Perhaps we'll also be able to attract new team members?

What changes in the industry does your team find interesting and why?

Having been in the PR business for more than 30 years, I've seen how we've changed drastically with the diversification of media. For a very long time, mass media meant TV, newspapers, magazines and radio, and we were able to gain exposure by establishing strong working relationships and ties with the major media sources. With the expansion of the internet and social media, even the source of news and how it’s generated has expanded. In fact, anyone can be the source of news/information. More than ever, it’s not important how much you spend, but how creative and original you can be in creating newsworthy information. Sunny Side Up is known for creating a buzz, so we're in perfect position to be the trendsetters!

What is the story behind your organization that might inspire our audience?

I started the company when I was 17, and not only have we managed to stay in business for more than 30 years, we've been listed on the local stock exchange since 2008.That's quite a feat when you consider less than 1% of Japanese companies last that long. I hope that more young and motivated people are inspired to break out on their own!

Learn more about Sunny Side Up. Inc.

Topics: stevie awards for women in business, women awards, Women in Business, women entrepreneur awards