The following professionals participated in preliminary judging of the 2017 Stevie Awards for Sales & Customer Service from November 2016 through January. Their average scores determined the 2017 Finalists. We thank them for their time, insights and support.
The 11th annual Stevie Awards for Sales & Customer Service gala is on Friday, February 24 where winners will be announced. Tickets for the Las Vegas ceremony are on sale now.

Asburche Adalan, Business and Sales Development Mgr., DHL Express US, Miami, FL USA
Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo, São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Manila, Philippines
Stuart Bankey Manager, Community Management Rackspace,San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, United Kingdom
Randi Busse, President Workforce Development Group, Inc., Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon,VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu,India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management, Dolphin International, United Kingdom
Emilia D'Anzica, VP, Customer Engagement, WalkMe, San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager, Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. "Flip" Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Tabasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, Hyderabad, Telangana,India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
UMUT KECECIOGLU, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew, New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC, Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software, Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa, OZTURK Executive Vice President / ADC & Digital Banking Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,Istanbul, Sisli, Turkey
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software, Somerville, MA USA
RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations, Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona, Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence,Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries, Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager, Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Asli Tas KAYABAS, Psychologist, Trainer, Founding Partner, Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent, OppenheimerFunds, Inc., Centennial, CO USA
Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc., Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator, International relations officer (retired), European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands

Ahmed Alhai, BRM Specialist, ADCO, Abu Dhabi United Arab Emirates
We asked Simon about being named Chair, what winning the Gold Stevie Award in 2015 had meant to FCV, and what new developments he thought would most affect how companies do business in the future.
Elizabeth Schillo
Amber also plays a key role in Nerium International’s culture and helps drive the company vision of “Making People Better.” She assisted in developing Nerium’s core values and leads a corporate culture committee which ensures that the core values are represented throughout the company. She launched a partnership between Nerium International™ and
An award winning business woman, Ms Kaplan is the recipient of the Canadian Woman Entrepreneur of the Year Award 200 and is currently the winner of the central region for the Award of Excellence, CWEYA award and a finalist for the CWEYA Canada (November 2015); the Peak Award of Excellence in Finance, as well as nine times on the Canada’s Profit 100 list for growth and 9X placement on the Canadian W100 list; she was also recognized as one of Canada’s most inspirational women in 2007 and more recently as one of Canada’s top three Female Business Leaders. Ann has also been named in the WXN Canada’s Most Powerful Women Hall of Fame 3X and was inducted into the WXN Hall of Fame in 2014 and Recognized with highest honor as Rotman School of Business Top Women in Management/Entrepreneurship, 2015. Internationally, Ann is the recipient of numerous entrepreneurship awards, most recently for Woman of the Year in The 2015 International Business Awards.
Mar
Katrinka McCallum
Finalists. We thank them for their time, insights and support.
Mark is an expert in user experience with an impressive portfolio of award-winning campaigns and digital solutions created for some of the planet’s most recognized brands. At SMITH, Mark leads UX, creative, and content teams on their mission to craft cutting-edge and revenue-driving brand experiences.
A mobile developer and strategist, Gene has experience translating a wide variety of challenging client technical needs into elegant and durable online systems. As Managing Partner, Emerging Technology, at ISITE Design, Gene is responsible for agency direction and business development in the areas of mobile and emerging technologies, including connected experiences, wearables, and next-generation interfaces.
Gene works with an interdisciplinary team of strategists, experience designers, and engineers to create digital experiences in collaboration with both startups and enterprise innovation teams across a variety of industries.
David DiStefano is a seasoned executive with nearly three decades of successful senior management experience with both early-stage and global organizations. Over his career, David has managed finance, operations, sales, and demand generation functions. For the last 17 years, David has been instrumental in leading Richardson to its place as a premier global sales performance organization. He provides executive level support to Richardson’s clients bringing overall vision and guidance, sales performance expertise, and best practice insights to senior client management.
Carey Smith’s professional life began in insurance. Dissatisfied with that work, he decided to start his own company. Carey spent more than a dozen years leading a firm that installed sprinklers on the roofs of industrial buildings to cool the interiors. He and his wife, Nancy, sold their house and quit their jobs to focus on the company, but the business never grew beyond $1.4 million in annual sales. In 1999, at the age of 46, Carey used its small profits to fund his venture into fans,
Nikki Tanis has had over 20 years experience creating and implementing a broad range of strategic communications, marketing, and PR programs. She has spent 12 of those years as the head of Tanis Communications, a respected and fast-growing Silicon Valley agency serving a diverse set of high technology companies with a breadth of marketing, communications, and PR services.
Bridget Moscatello has over 23 years experience in the customer care industry. She has acted as Executive Consultant for, and partnered with, Fortune 500 CEOs and COOs on redefining organizational customer service models while improving business efficiencies. Since 2005, Bridget has been with Empire Today (Empire), the largest shop-at-home retailer in the U.S. Bridget is focused on driving customer service by leveraging people, processes, and technology, She ensures that customers always receive the right associate at the right time. Her commitment to providing excellent service is evident through her philosophy of treating every customer “like they are our only customer.”
Bob joined Constant Contact® in June of 2008 and has more than 25 years of experience in human resources leadership and general management. In his current role, he oversees all human resources programs, practices, and policies that govern Constant Contact's business needs and culture. Bob also drives executive, cross-functional team, and management leadership and development; strategic workforce planning and staffing; and compensation, performance management, and recognition and reward systems for the company.
Ted is one of the founding team members of Virtela and is responsible for designing, delivering, and supporting superior managed information technology services to Virtela’s customers. This includes responsibility for the company's network and security architecture, engineering, service implementation, and Virtela’s relationships with network vendors and carriers around the globe. He is also responsible for Virtela’s 24x7 Global Operations Centers in Denver, Mumbai, and Manila that provide network, security, and telephony support globally.
Scott Cullather has over 20 years of experience in brand communications and is the founder and Global Managing Partner of inVNT, a brand communications agency that collaborates with brands and organizations around the world to create remarkable moments that challenge convention, mindsets, competitors, and the market. Scott is an industry leader who has helped shape and define the way organizations communicate to their employees, partners, customers, members, investors, journalists, and consumers.
Alex Bäcker is the chief executive officer, co-founder and inventor of QLess. In this role, he drives the overall vision and strategy for the company, thus leading the charge on eliminating lines worldwide. Bäcker also currently serves on the board of advisors for the California Institute of Technology Information Sciences and Technology.
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