Amanda Del Signore

Amanda Del Signore

Recent Posts

Global Software Solutions Company Itransition Earns Silver Stevies for Best Tech Support, Customer Satisfaction

Posted by Amanda Del Signore on Fri, Feb 23, 2024 @ 02:04 PM

23 Spotlight square-Feb-23-2024-07-03-27-3579-PMStevie-winner Itransition is a global software development company providing engineering and consulting services in a range of industries.

Founded in 1998 by 10 engineers, they now serve customers in 40+ countries and employ 3000+ specialists working daily to deliver business value through technology. Itransition has successfully completed 1530+ projects for 800+ customers from non-profit organizations to large enterprises that own hundreds of brands, differing in business models in various domains.

Building strategic technology partnership is their key priority. The team meticulously adjusts engagement scenarios and partnership schemes to efficiently and transparently deliver solutions tailored to each customer’s goals. They are a recognized partner of the industry leaders such as Microsoft, UiPath, Atlassian, Amazon Web Services, among others.

Best Technical Support Solution and Achievement in Customer Satisfaction
As an Atlassian Gold Solution Partner, Itransition helps its customers improve their IT service management (ITSM) processes. They carry out ITSM process optimizations aiming to create significant cost savings for hundreds of their customers, including IATA, Railsr, Reapit, and many more.

For example, Itransition helped Railsr, a UK-based fintech company delivering the global embedded finance platform, transform and improve ITSM processes. They configured the customer's JSM according to ITIL best practices, setting up additional workflows and automation rules, conforming issue types, introducing new roles and security levels, while optimizing workload distribution and improving SLA success rate. Thanks to improved processes and introduced automations, the customer achieved 20% faster ticket resolution and 15% faster first response to request.

Itransition analyzed ITSM processes of their customer Reapit, a technology provider that serves residential estate agencies, and delivered recommendations on how to improve them based on Atlassian best practices. Their team customized and simplified Reapit's client portal, added new automation rules, and improved reporting. As a result, first-response time for high-priority incidents was reduced by 50% and the client portal usage increased by 15%.

To stay ahead of the curve and harness new tech, their company-wide Atlassian Centre of Excellence monitors and pilots emerging technologies and develops prototypes and proofs of concept. After testing techniques within the Centre of Excellence, they integrate them into customer solutions.

Given some limitations of JSM and other Atlassian tools, Itransition is regularly developing new approaches and workarounds and employing third-party plugins, thus extending out-of-the-box functionality. To further enrich their in-house ITSM expertise, they have been continuously expanding their employee certification program, with 30% more Atlassian and ITIL certifications each year passed by Itransition’s employees.

Aiming to build mutually beneficial relationships with customers, they have launched Feedback Management (FMP) and Customer Success (CSP) programs with a dedicated team of senior executives and representatives from all the departments. Within the FMP, they hold in-process and follow-up interviews, generating action items for improvement. Within the CSP, they measure Customer Satisfaction, Customer Effort, and Net Promoter scores, as well as help clients calculate business benefits, for instance, ROI boost or productivity increase. Their clients’ success stories with projects for such industry-leading companies as Terumo, JATO, etc. contributed to the prominent positions in such rankings as Zinnov Zones, Forrester's Modern Application Development Services, Everest Group’s Digital Product Engineering Services PEAK Matrix, IT Europa Channel Awards, and many more.

Itransition won two Silver Stevie® Awards for Achievement in Customer Satisfaction and for Best Technical Support Solution in Computer Services in The 2023 International Business Awards®.

Interested in entering the 2024 edition?

Request the Entry Kit

 

Topics: International business awards

Pixel Pioneer Porotech Develops Game-Changing MicroLED Display Technology

Posted by Amanda Del Signore on Thu, Feb 22, 2024 @ 01:43 PM

23 spotlight Square-Feb-22-2024-06-38-20-0504-PMStevie-winner Porotech specializes in developing microLED displays using global gallium nitride (GaN) material technology, with a proprietary approach to GaN-based red, green, and blue (RGB) microLEDs.

Porotech
announced the world’s first demonstration of an "all-in-one" full-color display of microLED pixels in October 2022, driven by Porotech’s proprietary DynamicPixelTuning® (DPT®) technology that allows a single pixel to display the full-color spectrum.

Porotech’s disruptive DPT technology aims to revolutionize the display industry. While traditional microLED displays are made up of separate RGB sub-pixels to display full color, DPT technology allows a single microLED pixel to display any color in the visible spectrum, including bright white.

In traditional microLED displays, red sub-pixels are currently made with a different material to green and blue, creating a complicated supply chain, with high levels of waste and inefficiencies. However, Porotech has harnessed a new proprietary material, PoroGaN®, which can display any color on the spectrum. This simplifies and improves the design of the display and optical system and removes major manufacturing roadblocks.

With a monolithic pixel, colors are no longer constrained by the three primary colors, which significantly expands the available range. In addition, by replacing the traditional four sub-pixel format with a single microLED, this technology can increase pixel density of any given display four-fold. This creates substantial improvements in resolution and screen brightness, which is particularly important on small form factor displays, such as wearables and augmented reality (AR)/virtual reality (VR) headsets.Porotech guys

Similarly, a monolithic pixel can also lower costs and produce higher yields for large area displays such as video walls and automotive applications, as it eliminates two mass transfer steps in the manufacturing process.

Greater flexibility, simplicity, and lower power consumption of the whole optical design can be achieved when DPT is used as the basis for the technology, supporting the production of more sustainable displays. Furthermore, DPT removes the need for mass transfer, reducing the costly waste involved in microLED production and making DPT a supply chain-ready solution, massively simplifying display manufacture.

Described in 2023 as "the most impressive technology at CES" by display technology expert Karl Guttag, the improvements in resolution, color, brightness, and efficiency can revolutionize consumer technologies like wearables, AR, and VR.

The manufacturing benefits afforded by DPT requiring only one material to produce will solve expensive challenges that major corporate R&D teams have struggled with for years, with companies like Apple, Meta, and Samsung investing considerable resources into achieving a monolithic pixel.

Porotech is currently working with major original equipment manufacturer channel partners that will build DPT technology into their products to sell to consumers. Initial proof of principle projects will then develop into nonrecurring engineering co-developments and eventually IP licensing or manufacturing supply relationships to proliferate the technology across multiple applications and worldwide.

Since winning their Stevie® Award, Porotech has announced the world's first 0.26-inch monolithic full-color microdisplay, a significant milestone for both Porotech and the entire microLED industry, as only DPT pixels can meet the specification, performance, reliability, and cost required for AR glasses.

Porotech won a Gold Stevie Award for Emerging Technology Business Technology Solution in The International Business Awards®

Interested in entering the 2024 edition?

Request the Entry Kit

Topics: International business awards

Stevie® Awards Announces New Representative in Turkey

Posted by Amanda Del Signore on Fri, Feb 16, 2024 @ 03:11 PM

Çağatay Kayabaş, President of Business Awards Consulting is the New Representative

To reach organizations around the globe, the Stevie® Awards invites select individuals in several nations and territories to represent the Stevie Awards. Representatives play a large role in introducing the eight (soon to be nine) Stevie Awards competitions in their respective regions, as well as assisting potential entrants and Stevie winners with their nominations and answering any questions about the process.

Today, we are excited to spotlight the efforts of one of our long-time partners, Çağatay Kayabaş, President of Business Awards Consulting. Çağatay has just been announced as the official Stevie Awards representative in Turkey. 

Business Awards Consulting is a company providing end-to-end award consultancy, from setting up the strategy to all operational details for both corporate and individual clients. Operating for more than 10 years, Business Awards Consultancy is widely known in Turkey and is also operating in the Netherlands as a representative of Stevie Awards.

Kayabaş commented: "We have collaborated with Stevie Awards for many years and we’re so proud to be a member of the team as a representative in Turkey. With our experience, network, and reputation in Turkey, we will work harder than ever to increase the awareness of the great benefits of winning a Stevie Award." Each year the Stevie Awards recognizes hundreds of high achieving Turkish organizations. 

Stevie Awards President Maggie Miller said: "We are thrilled to have Çağatay on the Stevie Awards team to help reach outstanding organizations in Turkey. With his experience and extensive network, we know he will spread the message on what winning a Stevie Award can do for brand recognition, employee happiness, and company growth. We look forward to working together on international Stevie Award competitions."

Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations, honoring organizations of all types and sizes and the people behind them. Stevie Awards representatives work across the globe to discover and help innovative companies and leaders enter the global arena and elevate their brand recognition.

This year in March, we will launch a ninth Stevie Awards program, the Stevie Awards for Technology Excellence. This international awards program will celebrate the remarkable accomplishments of individuals, teams, and organizations shaping the future of technology across all industry sectors. Organizations worldwide will be eligible to enter—public and private, for-profit and non-profit, large and small. Learn more and sign up to receive updates on the inaugural program.  

Contact Information: 
Mr. Cagatay Kayabas
Business Awards Consulting
+90 533 210 61 60
Email: awards@kuzeygelisim.com

Topics: International business awards

Early-bird Tickets Available for 7th Annual Women|Future Conference

Posted by Amanda Del Signore on Thu, Feb 08, 2024 @ 01:00 AM

If your 2024 goals include expanding your personal and professional network, achieving better business outcomes, and getting equipped for unexpected business changes ahead, you don’t want to miss the 2024 Women|Future Conference!

The mission of the 7th annual Women|Future Conference, hosted by the Stevie Awards, is to foster connections and professional and personal development through insightful sessions, workshops, and networking. 

This year’s conference will take place virtually on July 23, 2024. Early birds save over 50% at just $10 per ticket. Attend for our lowest price now through March 26 by visiting our registration page.

Sessions and activities are tailored to ambitious professionals looking to learn and share what’s working in their organizations, troubleshoot the challenges they collectively face, and make meaningful connections. 

Whether you're a female entrepreneur, small business owner, executive, or employee, this event caters to women at every career stage, offering insights and inspiration to fuel your journey forward.

Register for Conference
Register for the Conference
Learn From and Network With Top Women Business Leaders and Professionals
In 2018, the first annual Women|Future Conference was presented by the Stevie Awards to complement the highly successful Stevie® Awards for Women in Business program. The conference was created to give high-achieving women professionals, executives, entrepreneurs, and small business owners a place to come together, share ideas, and network.

Speakers typically range from changemakers at Fortune 500 companies to small business owners and entrepreneurs. Previous speakers include female executives and leaders from Facebook, IBM, Microsoft, John Hancock, Pinterest, Macy’s Inc., SAP North America, Talkspace, and others.

Why You Should Attend
You can expect discussions about everything from how to utilize mentorship as a path to professional and personal development, gain traction through public relations, and how technology affects human behavior.

While the 2024 agenda will not be released until next month, below is a glance at what attendees can expect to see. You can also explore the 2023 agenda and read top highlights from the program to see what topics and speakers were featured last year.

➡️ Interactive Sessions — Past session topics include:

  • Branding, PR, and Marketing for Small Woman-Owned Businesses
  • How to Leverage Stevie® Awards to Establish Credibility and Boost Your Company's Reputation
  • How to Utilize Networking and Mentorship as a Path to Professional Growth
  • Turning Your Passion or Side Hustle into Profit
  • Tips on Starting and Running a Business
  • Women in Leadership and Professional Development
  • Women in Tech - How Technology Affects Human Behavior

➡️ Meaningful Connections — Women around the world attend the conference year after year to collaborate, build relationships, and gain fresh perspectives on how to drive their businesses forward. Speakers and attendees make lasting connections in the form of business partners, mentors, and even friends. 

➡️ Diverse Perspectives —  In any given session, you may find yourself in the company of an online business owner, the founder of a non-profit, a lawyer, an engineer, a publicist, and a CEO.

 

Register for the Conference

Topics: stevie awards for women in business, Women Future Conference

Regen Power Generates Steady Growth While Providing Sustainable Energy Solutions

Posted by Amanda Del Signore on Mon, Feb 05, 2024 @ 11:31 AM

23 spotlight Square-Feb-05-2024-04-27-01-5020-PMStevie-winner Regen Power is a renewable energy solution provider meeting the power requirements of residential, commercial, and off-grid markets in Australia and internationally since 2003.

They provide renewable energy engineering design, consulting, and training in Australia and overseas, and have more than 40,000 residential clients in Perth, providing an 8% market share and significantly reducing CO2 emissions.

With a strong emphasis on innovation, Regen has deployed various off-grid solutions for the mining sector as well as for resorts across the country. Outside of Australia, they have commissioned ground-mounted, utility-scale solar farms in Malaysia and Vietnam. Regen Power is also proud to have installed the largest floating solar power plant in India.

Amid the challenges posed by the COVID-19 pandemic, Regen Power proactively launched the "Regen Solar Academy”, an online training program that equips individuals with the necessary skills for employment in the solar industry. These initiatives played a crucial role in expanding market share and driving profitability for the company.

Regen has become a household name in Western Australia and is an upcoming brand in eastern states, as they have extended business to New South Wales, South Australia, and Queensland, contributing increased sales margin and market share. 

Strategic Entrepreneurship Regen power winner
Managing Director Nikhil Jayaraj won a Gold Stevie® Award for Best Energy Entrepreneur. Nikhil's journey at Regen Power began in 2010, where he then steadily progressed to Managing Director. With his efforts, he has greatly contributed to transforming Regen into a thriving commercial enterprise.

Under Nikhil's leadership, Regen Power has become a renowned brand in Australia. With over 40,000 solar installations totaling 200MW, they generate 800,000 units of clean energy daily, equivalent to planting six million trees annually and avoiding significant carbon emissions. His visionary approach also led to the commercialization of HybridGen, a patented next-gen variable-speed diesel generator integrated with solar, wind, and battery technology.

Recognizing the need for innovation, Nikhil drove Regen to invest more in research and development, securing grants from the Australian Research Council. He also delivered a keynote presentation at the World Renewable Energy Conference in 2022 to expand awareness.

Nikhil's commitment to education and mentorship is reflected in his mentorship of 50 students. He is also committed to his own learning, as evidenced by his pursuit of a PhD on the topic of "Transition towards solar energy storage: A multi-level perspective." His research aims to guide electricity retailers, customers, and manufacturers in embracing sustainable energy solutions.

Regen continues to create value for customers in the field of solar power through innovation, sustainable organizational approach, and research. Through collaboration, they continue to create new technological solutions to resolve challenges related to the renewable industry in Australia.

Regen Power won two Gold Stevie Awards for Fastest-Growing Company of the Year in Asia, Australia, and New Zealand, and for Best Energy Entrepreneur in The 2023 International Business Awards®.

Interested in entering the 2024 edition?

Request the Entry Kit

Topics: International business awards

Sales Partnerships to Sponsor Ethics in Sales Award in the 2024 Stevie® Awards for Sales & Customer Service

Posted by Amanda Del Signore on Wed, Jan 03, 2024 @ 04:19 PM

Entries in this special Ethics in Sales Award category are welcome through March 1

Nominations for the 2024 (18th annual) Stevie® Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales professionals, will be accepted through January 24 at StevieAwards.com/Sales. SASCS24-SalesPartnerships-Square

For the fifth year in a row, Sales Partnerships, Inc., one of the world's leading providers of outsourced sales solutions, will sponsor the Sales Partnerships Ethics in Sales Award in the competition. The award will recognize outstanding examples of ethical sales practices since the beginning of July 2022. The entry deadline for this special category, for which there are no entry fees, is March 1.

To nominate and view the entry requirements of the Sales Partnerships Ethics in Sales Award, complete the nomination form.

Nominations for the Ethics in Sales Award will be reviewed and rated by Sales Partnerships.  The results will be reported to nominees in early April.  One Gold Stevie winner will be chosen from among all nominations.  Other nominations may be accorded Silver or Bronze Stevie medals, depending on their ratings.

Fred Kessler, Sales Partnerships Founder and Chief Executive Officer, said, “Recognizing excellence in sales has never been more important than today. These awards judge the best of the best ranging from Fortune 500 companies to small businesses. It is the highest recognition in the field of selling for both performance as well as systems and support of world-class selling organizations. We take pride in sponsoring the Ethics in Sales Award. Recognizing the best of the best who sell ethically and are responsible to their communities aligns with Sales Partnerships' guiding principles. We find the organizations that are the most productive tend to also have a focus on doing the job ethically—spotlighting this helps the industry as a whole."

Stevie Awards President Maggie Miller said that she looks forward to having the longtime Stevie Awards sponsor present this award again. "We are excited to welcome Sales Partnerships back as they join us in acknowledging individuals who not only excel in sales within their organizations but demonstrate both success and integrity in the workplace. This award is an excellent opportunity to celebrate a friend or colleague who upholds honesty and high professional standards."

Enter the Ethics in Sales Award Category
The Stevie Awards for Sales & Customer Service recognize achievement in business development, customer service, and sales worldwide.  Eligible nominees include departments, teams, and individual professionals. New products and services and solution providers used by those professionals are also eligible. The 2024 awards will recognize achievements since July 1, 2022. Explore the full list of categories.

View full details for the 18th annual Stevie Awards for Sales & Customer Service at StevieAwards.com/Sales.

Sales Partnership Logo_blog

About Sales Partnerships
      
Sales Partnerships, Inc. is a contract sales organization founded in 1997 with the mission to combine best practices in sales recruitment, training, management, quality assurance, and selling technologies into a complete services platform that consistently delivers exceptional results for our clients. The firm has been recognized and awarded multiple times as the best sales outsourcing firm in North America, for innovation in the fields of applied sales technology, best service offerings, one of the best places to work, and for the individual accomplishments of its sales professionals and key leadership team members. Learn more at SalesPartnerships.com.

 

Topics: Stevie Awards for Sales & Customer Service

Computer Vision AI Fruit-Sizing App Spectre for Efficient Orchard Management

Posted by Amanda Del Signore on Tue, Jan 02, 2024 @ 01:47 PM

23 spotlight Square-Jan-02-2024-06-29-49-6064-PMStevie-winner Hectre is a fruit technology company offering a full suite of orchard management modules plus a computer vision AI early fruit sizing tool, so users can gather accurate fruit size data at scale and with speed.

Established in 2016, Hectre helps clients optimize food production by enabling digitization of key processes and access to accurate, rich data for better-informed operations decision-making. They offer easy-to-use orchard technologies that deliver value to growers and packers—whether they be small family-owned businesses or large-scale enterprises.

Product Design & Development
Size is a major determinant of export sales. Industry needs analysis identified a major problem caused by a lack of early fruit sizing data. Growers and packhouses had to make critical sales, storage, and packing decisions based on minute-size samples, as manual early sizing processes were extremely time-intensive and costly.

When the wrong size fruit is selected for packing and sale (due to lack of size data), huge packing operations come to a standstill, causing enormous costs and non-fulfillment of orders, negatively impacting reputations, and causing fruit waste.

Hectre body imageHectre harnessed the power of machine learning to develop the Spectre early fruit AI app. Spectre enables growers and packers to size a large sample of fruit by taking a photo of it with a simple iPad; users receive accurate size samples and color detection results within seconds.

The computer vision technology means users don't need expensive equipment, and clients can add unlimited users and images within the app. Spectre's high accuracy—whether a user is in an orchard, in receiving, or anywhere else—has been proven against multi-million dollar grader machines, not just lab tests.

In December 2020, Spectre for Apples was launched. Demand from the citrus market and premium cherry market followed. Spectre for Citrus and Cherries have now been released to New Zealand, the United States, Australia, and Canada. Spectre for Pears was then released in December 2022.

The Spectre app is now being used by some of the largest fruit companies in the United States, including Washington Fruit & Produce, Sage Fruit, Borton Fruit, and Monson Fruit.

Customer Service & Personnel
Hectre has a strong dedication to the success of its customers. They do in-person implementation at their property whenever possible.

Recognizing the importance of strong onboarding, training, and support in an industry that has not historically had much exposure to technology support, Hectre established a Customer Success team and provides bilingual tech and support in person, via phone, and online. An extensive online knowledge base for customers who wish to troubleshoot independently before contacting support has also been created.

To support current and future employees, they created paid internship pathways, which immerse tech grads into Hectre’s culture with opportunities to work on fulfilling Hectre projects. This has enabled Hectre to acquire talent despite tight labor markets.

Hectre won two Gold Stevie Awards for Most Innovative Startup of the Year - Business Product Industries and Most Innovative Tech Startup of the Year - Software in the 2023 Asia-Pacific Stevie® Awards.

Interested in entering the 2024 Asia-Pacific Stevie Awards?

Request the entry kit

Topics: Asia-Pacific Stevie Awards

BGL Corporate Solutions' Third-Generation Software Suite Evolves With Regulatory Compliance Requirements

Posted by Amanda Del Signore on Tue, Jan 02, 2024 @ 01:36 PM

23 spotlight Square-Jan-02-2024-06-34-30-8811-PMStevie-winner BGL Corporate Solutions (BGL) delivers third-generation, company compliance management, self-managed superannuation fund (SMSF), and investment portfolio software solutions to over 9,500 businesses in Australia, Hong Kong, New Zealand, Singapore, the United Kingdom, and 15 other countries around the world.

Founded in 1983 as a small consulting firm to assist accountants and businesses in gaining more value from their computer systems, BGL has since become a market leader in compliance management software, employing over 200 people across Australia, New Zealand, Singapore, China, and the Philippines.

Australia's accounting and compliance software industry is highly competitive, with several established players and new entrants vying for market share. BGL operates in this industry and provides software solutions to assist businesses in managing and automating their clients' financial transactions, reporting, and regulatory compliance obligations.

The compliance software industry in Australia is growing, driven by the increasing complexity of regulatory compliance obligations and the need for businesses to manage these obligations efficiently and effectively. BGL's mission is to make compliance easy for its clients by being innovative, collaborating with its community, and creating remarkable experiences.

Product Suite & Customers
With sophisticated automation and AI-powered technologies, the BGL Product Suite includes 3 integrated, cloud-based solutions:

  • CAS 360 (Innovative company compliance, trust, and AML management software)
  • Simple Fund 360 (AI-powered SMSF administration software)
  • Simple Invest 360 (End-to-end investment portfolio management software)

The BGL Suite integrates with 350+ data feeds and ecosystem partners to provide clients with holistic compliance solutions. Plus, the Suite's automation and integration eliminate manual and duplicated data entry, freeing up time for clients to focus on delivering remarkable moments to their clients while boosting their productivity, profitability, growth, and team satisfaction.

BGL clients include all major accounting firms, law firms, many listed and private company groups, accountants, financial planners, and many individual SMSF trustees. The demand for compliance software solutions will likely grow as compliance requirements evolve.
BGL Body image-1
Featured Achievements
In July 2020, BGL launched its cloud-based compliance management software, CAS 360, in New Zealand. CAS 360 New Zealand now supports 70+ firms, managing 25,000+ companies.

CAS 360 is a complete compliance management solution and a huge time-saver for accounting firms and corporate service providers. With powerful automation and integration with the New Zealand Companies Office, CAS 360 provides a streamlined workflow for managing annual returns, company registrations, and common registry changes made by companies. CAS 360 also simplifies the management of trusts and AML/CFT and CDD compliance requirements.

In June 2021, BGL launched an end-to-end portfolio management solution, Simple Invest 360, which now supports 500+ firms, managing 3,000+ entities. Simple Invest 360 is a portfolio management solution for companies, individuals, partnerships, and trusts. With powerful automation and AI-powered technologies, Simple Invest 360 keeps track of investments and income, providing a complete set of financial statements with automated preparation and electronic lodgment tax returns with the ATO. Simple Invest 360 also provides integrated accounting workpapers, digital signing, 350+ data feeds, and registry integration.

Another offered tool, BGL SmartDocs turns paper documents into usable digital data saving clients a tremendous amount of time and money. Using AI, BGL SmartDocs extracts data from PDFs or images. BGL SmartDocs has helped clients extract over 24 million transactions from Bank Statements with our AI-based model with 95% accuracy.

In October 2022, BGL released its latest product in BETA, BGL Smart Docs 360. BGL Smart Docs 360 is an AI-powered cloud solution that helps businesses unlock their full potential by transforming unstructured data in paper and digital documents into smart digital data. Using Agile, BGL has been able to continuously update its software for changing regulations and technologies.

BGL Corporate Solutions won a Bronze Stevie Award for Innovation in Technology Development - All Other Industries, and a Silver Stevie Award for Excellence in Innovation in Technology Industries - 100 or More Employees in the 2023 Asia-Pacific Stevie® Awards.

Interested in entering the 2024 Asia-Pacific Stevie Awards?

Request the entry kit

Topics: Asia-Pacific Stevie Awards

Sustainability at Scale: Cainiao's E-Commerce Logistics Platform and CSR Impact

Posted by Amanda Del Signore on Tue, Jan 02, 2024 @ 11:40 AM

23 spotlight Square-4Stevie-winner Cainiao Network is a global leader in e-commerce logistics and cross-border e-commerce logistics services with logistics facilities in strategic locations around the world, serving over 200 countries and regions.

It was founded by Alibaba Group and other partners in 2013 to address the growing, evolving requirements for logistics services of the buyers and sellers on Alibaba Group’s e-commerce platforms.

The rapid shift to e-commerce during the pandemic amplified challenges in communications and collaboration between last-mile logistics companies, merchants, consumers, and courier personnel. To alleviate some of these pain points, Cainiao developed an AI e-commerce logistics digital collaboration platform.

The two key offerings of the platform include:

  • An AI outbound call robot, used primarily by courier personnel, which helps to proactively notify consumers of their upcoming deliveries, obtains corresponding delivery requests, and provides acknowledgments.
  • AI-powered customer service robots in the smart call center to handle inquiries from merchants and customers autonomously, including order placement, parcel tracking, complaints, pick-up locations, and more. Each year, the smart call center serves more than 40 million customers, saving one million working days for customer support.

The proprietary platform aims to address communications needs, data security, consumer privacy protections, and the inefficiency and high cost of manual calls. The platform improves the overall efficacy of communications systems, reduces labor costs, mitigates labor constraints, and supports the continuation of logistics operations with minimal human interaction or labor—all while enhancing customer satisfaction rates.

Today, the platform facilitates over 80 million private and secure communications daily. It assists couriers, post station managers, and customer service personnel across the entire network to save more than one million outbound calls daily while reducing labor costs by approximately USD $42.8 million a year.
Cainiao body image
Environmental, Social, and Governance (ESG) Initiatives
Cainiao's ESG initiatives are deeply embedded in every element of the logistics value chain, revolving around five focus areas, namely green logistics, customer experience, community services, emergency logistics, and high-quality employment.

Cainiao’s Corporate Social Responsibility (CSR) strategy aims to support the sustainable development of communities and businesses, drive job creation, and revitalize rural revitalization amid economic instability.

Recognizing CSR as a multifaceted initiative, Cainiao’s business is mapped against the United Nations Sustainable Development Goals (UNSDG) to pinpoint focus areas that align with the company’s expertise and resources. To that end, Cainiao Post and Green Logistics serve as the key technology and community-enabled sustainability initiatives.

Cainiao Post
Launched in 2015, the Cainiao Post network was created to alleviate the pain points of last-mile delivery. Presently, there are over 170,000 post stations across China, providing entrepreneurial opportunities while also serving as a model for revitalizing last-mile logistics via digital transformation.

Over the past year, the network has been expanded by over 20%. Over 200,000 jobs were created in 40,000 communities and 3,000 campuses, serving over 100 million consumers combined. By 2024, Cainiao aims to build 10,000 more Cainiao post stations to support the government’s goal of driving domestic economic growth.

Green Logistics
To reinforce a greener supply chain, Cainiao has partnered with global brands, such as Nestlé and P&G, alongside logistics players to share resources and expertise as well as organize campaigns to raise awareness.

Cainiao’s green warehouses feature photovoltaic (PV) panels on its rooftops, which generate 25 million kWh of electricity and are responsible for reducing 16,000 tons of carbon emissions in a year. To double capacity by 2023, Cainiao aims to install PV panels across all its logistics park rooftops in China.

Looking ahead, Cainiao is committed to delivering faster, more cost-effective, and environmentally friendly services to merchants and consumers across the world.

Cainiao won a Silver Stevie® Award for Innovative Achievement in Corporate Social Responsibility, and a Gold Stevie Award for Innovation in Transportation & Logistics in the 2023 Asia-Pacific Stevie® Awards.

Interested in entering the 2024 Asia-Pacific Stevie Awards?

Request the entry kit

Topics: Asia-Pacific Business Awards

Founded on 60 Years of Expertise, The Tea Heaven Specializes in Organic Teas With Sustainable Packaging

Posted by Amanda Del Signore on Tue, Jan 02, 2024 @ 11:32 AM

23 spotlight Square-2Stevie-winner The Tea Heaven is a women-run tea company built upon more than 60 years of experience in providing fresh, premium quality, 100% organic teas with a consistent taste.

More than a tea brand, The Tea Heaven is a community of professional contributors who have been involved in the tea business most of their lives. Founder Harshada Bansai is a fourth-generation tea producer who learned the art of blending teas from her father and grandfather.

Once Harshada started learning more about tea, she always had a dream of building a tea product that not only provided the freshest and healthiest tea to consumers but also helped underprivileged women who are an unseen part of the tea industry and environment.

With this vision in mind, she learned the basics of building a great brand by attending courses in brand management from business and fashion schools in Paris, London, and Shanghai. During her travels and studies, she spent hundreds of hours learning more about the tea industry and the gap between what tea is available in the market and how it can be improved.

Harshada then decided to start The Tea Heaven in 2018 and determined that it would employ only women and only use 100% sustainable packaging material for all products. She wanted to challenge the male-dominated tea industry with her determination to provide a product that is environment-friendly and 100% plastic-free. 

The Tea Heaven Body imageTea Heaven’s product design and development includes tea bags that are handcrafted with muslin cloth without the use of any plastic, paper, glue, or staples. Along with this, the loose-leaf teas are packed in double-lid moisture, light-proof, food-grade tin caddies. The muslin cloth tea bags ensure a microplastic-free cup of tea, and they also employ underprivileged women in rural India to produce them since eight of 10 women in rural India know the art of stitching. With this approach, they seek to provide employment and enable financial independence for these women. All teas are grown and shipped from small estates, eliminating the need for middlemen.

By July 2020, The Tea Heaven had successfully expanded its presence on Amazon in India and the United States, achieving this milestone with no external investment. In its inaugural year, The Tea Heaven generated USD $100k in revenue, though the profit margin remained modest due to reinvesting all earnings into training employees and equipping them with modern tools and machines. Harshada led training sessions for women unfamiliar with computers or lacking opportunities to contribute as breadwinners in their families. Despite the modest revenue, the impact on individual workers was substantial.

Fueled by the motivation and dedication of its women workers, The Tea Heaven family labored diligently, resulting in a significant revenue surge to $200k in 2021. By early 2022, the brand began gaining visibility in other countries, attributed to its products, mission, vision, and packaging. Responding to heightened demand from global markets, a new entity, Tea Heaven Inc., was established, commencing operations in June 2022. Remarkably, within a short time, this new entity has already achieved a six-figure revenue.

The Tea Heaven won a Silver Stevie Award for Excellence in Innovation in Consumer Product & Service Industries - Up to 20 Employees in the 2023 Asia-Pacific Stevie® Awards.

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Topics: Asia-Pacific Business Awards