-GAVS Tech’s ZIF platform prevents 50 to 80 cyberattacks per day for major NYC hospital
-Zero Incident Framework improves doctor-patient relationships by increasing productivity and decreasing technological disturbances
-Award-winning artificial intelligence helps organizations become incident-free
About GAVS Technologies
GAVS Technologies is a global IT services provider committed to improving user experience and reducing resource utilization by bringing meaningful, actionable insights to speed up network fixes and by providing real data as quantifiable justification to adopt strategies that foster business improvements. GAVS’ primary focus is their new platform, Zero Incident Framework (ZIF), which enables proactive detection and remediation of incidents and increases uptime, helping organizations drive toward a Zero Incidents Enterprise.
Zero Incident Framework
ZIF is an award-winning artificial intelligence based technology operations (AIOps) tool developed by GAVS Technologies, powered by advanced patent-pending machine learning techniques including AI-based predictive analytics, BOT-based remediation, and monitoring and virtualized desktop infrastructure that could be deployed individually or as an integrated solution.
ZIF Improves Doctor-Patient Relationships
GAVS’ ZIF platform was implemented at BronxCare Health System, which is the largest voluntary, non-profit health and teaching hospital system serving the South and Central Bronx. They have infused more than $300 million into the Bronx economy through various capital projects including their Health and Wellness Center for outpatient care and their Life Recovery Center for chemical dependency services. BronxCare Health System is among the largest and busiest providers of outpatient services in New York City, with more than one million visits annually.
The hospital deals with 100 different vendors, and they had approximately 50 to 80 direct cyberattacks every day. The target availability of infrastructure and systems was around 99.99%. The need for high availability, greater precision of prediction, IT infrastructure, mission-critical application support, and a cost-effective solution was imperative given their deep reach and incredible service to the community.
GAVS Technologies' ZIF platform was selected as part of the hospital’s digitalization journey for end-to-end IT managed services and operations analytics. ZIF enabled proactive detection and remediation of incidents, helping the system drive toward high availability. Implementing this technology helped the hospital to move from a reactive model to a proactive, preventive, predictive, and prescriptive model of governance with almost 80% accuracy. With the recent adoption of AIOPs, the hospital has disrupted the clinical operations in a positive way - they’ve enhanced the patient experience with the doctors by being able to spend longer time together. Previously, doctors had to spend more than half of their very short consultation time feeding in information onto the system (usually 6 out of their 10 minutes were spent entering patient data into the system). Further, the implementation of AI for malware threat detection has improved the hospital’s overall cyber-secure environment.
The improved productivity not only served to uphold the name BronxCare Health System has built for themselves, but it also helped increase revenue realization due to more handling capability. ZIF’s contribution to the BronxCare Health System not only stands as a testament to GAVS’ innovative work in AIOps, but also to their commitment and perseverance in serving the community.
Recent ZIF and Bronxcare Accomplishments
- Moved operations from a reactive model to a proactive model, thus preventing outages and data disasters
- Achieved 80% accuracy with system learning continuously through Reinforcement Learning Algorithms
- Increased time spent with patients up to 50%
- Increased revenue realisation due to more handling capacity
- Enhanced resource planning
- Prevented 50 to 80 cyberattacks per day
GAVS Technologies won the Silver Stevie Winner for Best Technical Support Solution - Computer Technologies in The 2020 American Business Awards®.
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