Sales Awards Blog

HCL Technologies to Sponsor Stevie® Award for Leadership in Transforming Consumer Engagement Models

Posted by Michael Gallagher on Tue, Dec 10, 2019 @ 11:01 AM

Nominations for the 2020 (14th annual) Stevie Awards for Sales & Customer Service, considered the world’s top honors for customer service, business development, and sales professionals, will be accepted through January 9 at Late fees will apply for nominations, but no entry fees or late fees will apply for nominations to a new category to recognize leadership in transforming consumer engagement models, sponsored by HCL Technologies.

The Leader in Transforming Consumer Engagement Models category will recognize outstanding examples of individual leadership and innovation in the field since July 1, 2018. As in all other categories in the competition, nominees may submit a written essay or case study of up to 650 words describing their ethical sales practices and achievements or a video of up to five minutes in length, illustrating the same.

Only those with a promotion code supplied by HCL Technologies may submit nominations to the category. To inquire about getting the promotion code, email

HCL_logo_resizedHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

HCL Technologies is a long-time sponsor of two other Stevie Awards programs, The American Business Awards® and the Stevie Awards for Women in Business, but this is only the second time that the firm will sponsor the Stevie Awards for Sales & Customer Service. Maggie Gallagher, president of the Stevie Awards, is looking forward to having the longtime Stevie Awards sponsor present this award. “We are gratified that HCL Technologies has decided to use this Stevie Awards platform to recognize those individual executives who excel in using technology to transform how organizations delight their customers.”

Finalists in this and all other categories, based on the ratings of more than 150 professionals around the world in the judging process, will be announced on January 16. The Gold, Silver, and Bronze Stevie Award placements from among the finalists will be revealed at a gala event at Caesars Palace in Las Vegas on Friday, February 28.

The final entry deadline for the awards is January 9.  GET YOUR ENTRY KIT NOW!

Request the entry kit

Tags: customer service awards, HCL

Nominations for Sales Ethics Award Accepted Through February 1

Posted by Maggie Gallagher on Thu, Jan 24, 2019 @ 05:46 PM

The nomination window for the 2019 (13th annual) Stevie® Awards for Sales & Customer Service has closed, but one special category sponsored by Sales Partnerships will continue to accept nominations through February 1.

The Stevie Awards for Sales & Customer Service are recognized as the world’s top honors for business development, customer service, and sales professionals.  Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions and is a sponsor of the awards for the fourth consecutive year, is sponsoring a category called the Sales Partnerships Award for Ethics in Sales. 

Sales partnerships-1

There is no entry fee for nominations to this category, which will be accepted through February 1.  The category recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry. Entrants can submit specific examples, case studies, practices, etc. that illustrate why the organization being nominated should be considered an excellent example of best practices in sales. This award is based on activities over the past five years (since July 2013). 

Sales Partnerships’ founder and CEO Fred Kessler says, “The Stevie Awards for Sales & Customer Service has grown to be the premier honor for sales professionals worldwide, and it’s proven to be an outstanding platform on which Sales Partnerships can interact with sales leaders in a wide variety of industries.  When we were approached about sponsoring an award for ethics in sales – we immediately accepted. The Sales Partnerships’ Award for Ethics in Sales recognizes companies which, like us, understand that being the best performing sales force also means having an uncompromising focus on selling ethically.”

Submission requirements for nominations to this category include a written essay of up to 650 words, plus any number of supporting materials to provide additional information to the judges.  To submit nominations to this category, nominees should first create an entry-submission account on the awards website, then email their nominations to

Nominations in the category will be judged the week of February 4 by members of the awards’ Sales Individual & Sales Team jury, and its Finalists announced the week of February 11.

Finalists in all other categories in the program were announced on January 17.

Gold, Silver and Bronze Stevie Award placements from among the Finalists in all categories will be revealed at the program’s 13th annual awards gala on Friday, February 22 at Caesars Palace in Las Vegas. Finalists are not required to attend in order to win.

Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: customer service awards, sales awards

Finalists Announced in 13th Annual Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Jan 17, 2019 @ 11:00 AM

Gold, Silver and Bronze Stevie® Winners to Be Announced in Las Vegas on February 22

Finalists in the 13th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

sascs instagram march 2

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Organizations with five or more Finalist nominations include Allianz Global Assistance (Richmond, VA USA), Birevim (Istanbul, Turkey), (San Francisco, CA USA), Comcast (Philadelphia, PA USA), Cross Country Home Services (Fort Lauderdale, FL USA), Cvent Inc (McLean, VA USA), Dell Technologies (Roundrock, TX USA), Delta Vacations (Minot, ND USA), DHL Express Vietnam (Ho Chi Minh City, Vietnam) DHL Express Bangladesh (Dhaka, Bangladesh), DHL Express South Africa (Johannesburg, South Africa), DHL Express Kenya (Nairobi, Kenya), Druva Inc. (Sunnyvale, CA USA), EFG Companies (Irving, TX USA), Electronic Arts (Austin, TX USA), FIS (Jacksonville, FL USA), GoDaddy (Scottsdale, AZ USA), GuideWell Connect (Jacksonville, FL), Holiday Inn Club Vacations (Orlando, FL USA), HomeServe USA (Norwalk, CT USA), IBM (Armonk, NY USA), John Hancock Financial Services (Boston, MA USA), Offerpad (Gilbert, AZ USA), Response (Lindon, UT USA), Rimini Street, Inc. (Las Vegas, NV USA), Sales Partnerships, Inc. (Broomfield, CO USA), TCL USA (Corona, CA USA), TTEC (Englewood, CO USA), UPMC Health Plan (Pittsburgh, PA USA), ValueSelling Associates (Rancho Santa Fe, CA USA), Vivint Solar (Lehi, UT USA), VIZIO Inc. (Irvine, CA USA) Wells Fargo Merchant Services - Account Management (Concord, CA USA), WNS (Holdings) Limited (Mumbai, India), and Wyndham Destinations (Orlando, FL USA).

Visit for a full list of Finalists by category.

Gold, Silver and Bronze Stevie Award placements from among the Finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and American Business Awards®.

More than 2,700 nominations from organizations of all sizes, in virtually every industry, in 45 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

Beginning today through February 8, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 22.

One category in the awards will continue to accept entries through February 1.  It’s called the Sales Partnerships Award for Ethics in Sales, and it will recognize organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry.  Entry requirements for this category are outlined at  Nominations in this category will be reviewed the week of February 4, and its Finalists announce the week of February 11.

Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: customer service awards, sales awards

Judging Committee Heads Named in 2018 Stevie Awards for Sales & Customer Service

Posted by Maggie Gallagher on Thu, Jan 04, 2018 @ 11:05 AM

Judging of the 2018 Stevie® Awards for Sales & Customer Service will be conducted through January 15 by more than 150 professionals worldwide.  Their average scores will determine the Finalists to be announced in mid-January, and the Gold, Silver and Bronze Stevie-winner placements among the Finalists.

2018 Jury Chairs:  these professionals will lead the judging of the 2018 awards.

Customer Service & Contact Center Individuals
Chair: Lisa Oswald, Senior Vice President, Customer Service, Travelzoo, New York, New York, USA
lisa oswald.jpgLisa P. Oswald is senior vice president of customer service at Travelzoo and leads a global portfolio including customer and client services, product operations, and voice-of-the-customer programs in support of Travelzoo’s 28 million members worldwide. Lisa is a Director of SOCAP International, the customer care industry’s leading professional development association, and an Advisory Board member with Execs In The Know, a global community of customer experience executives. She is a Gold Stevie Award winner, and was named Customer Service Executive of the Year in 2013 by The American Business Awards.  She is extremely pleased to be serving the Stevie Awards community as a Judging Committee Chair in 2018.

Customer Service & Contact Center Teams and Customer Service Success
Chair: Art Gairo, Senior Vice President, Evolve IP, Wayne, Pennsylvania, USA

18 sascs cst_css chair gairo.jpgArt Gairo is a Client Operations Executive with over 20 years of experience in building, transforming, and leading world class customer service organizations. Art currently serves as Senior Vice President of Client Operations at Evolve IP, The Cloud Strategy Company™. In this role, Art is responsible for leading the entire client experience, while directly leading client care & support, technical services, project management, service delivery and client activations.  

Prior to joining Evolve IP, Art was the Senior Vice President and Head of Customer Experience at Broadview Networks, with responsibility for all Service, Repair, and Care Centers; the Enterprise Customer Support Division; Field Operations; and the Agent and Wholesale Support Divisions. Before joining Broadview, Art was Vice President of Customer Operations at ATX Communications, which was acquired by Broadview in 2006. Art was also Vice President of Client Implementation at Allegiance Telecom prior to his time with ATX Communications. 

A multiple award-winner, including for Customer Service Team of the Year, Art holds a 6 Sigma Black Belt Certification and dual Master’s Certifications in Lean 6 Sigma and Organizational Leadership from Villanova University. He is currently enrolled in the Executive Leadership Program at Notre Dame’s Mendoza School of Business. Art served as the Chair of the Customer Service Judging Committee in The 2011 American Business Awards.

Art told us: “I’m honored to be selected for the second time to serve as a Judging Committee Chair for the Stevie Awards. My first experience was a remarkable opportunity that provided me with many wonderful memories that I cherish to this day.  I look forward to having the opportunity to recognize the past year’s accomplishments by customer service practitioners around the world that truly demonstrate the capabilities of this ever-evolving industry.”

Customer Service Departments & Achievements
Chair: Matt Medina, Senior Director OF SMB Customer Service, Dun & Bradstreet, Tucson, Arizona, USA  

mattmedina.jpgAs the Senior Director of Customer Service at Dun & Bradstreet, Matt enjoys developing leaders and taking care of customers. In 2017, Matt was recognized for spearheading teams that resulted in improved Net Promoter Scores, handled millions of customer contacts at an 82% service level, and contributed over $100 million in sales, saves, and collections.

Matt was named Contact Center Manager of the Year in the 2017 Stevie Awards, and in 2007 was awarded the Scott Cook Innovation Award from Intuit for TurboTax Solutioneering.

In his spare time, Matt enjoys coaching high school soccer and watching Club Atlético River Plate.

New Products and Solution Providers
Chair: Ben Martin, Vice President, Client Support, Network Alliance, Reston, Virginia, USA

18 sascs np_sp chair martin.jpgBen Martin currently serves as a member of the Network Alliance executive management team.  He directs the Network Alliance Client Support Center, which specializes in offering white glove technical support, system management, and professional services for a wide spectrum of Cloud Desktop, Cloud Infrastructure, and Cloud VoIP environments.  Ben previously served as Vice President of Customer Care at Parature, Inc. (acquired by Microsoft), where he directed technical support operations serving Parature's global customer and partner network.

Prior to joining Parature, Ben was the Director of Investor Services at The Morino Institute Netpreneur Program, an organization dedicated to helping entrepreneurs fund and grow their technology businesses. During his four years at The Morino Institute, Ben worked with technology entrepreneurs, angel investors, and early stage venture capital firms to identify early stage investment opportunities within the Mid-Atlantic region.

Ben began his career in Information Technology as a technology analyst with the Advanced Technology Department of the American Chemical Society. He earned an MBA in Corporate Finance and an MS in Information Technology from The George Washington University in Washington, DC. He also holds a BS in Corporate Finance and a BA in Philosophy from West Virginia University.

Sales Achievements & Business DevelopmentChair: Jay Fortuna, President & Chief Learning Officer, Jado Solutions, Chicago, Illinois, USA

18 sascs sa_bd chair fortuna.jpgJay Fortuna has been helping transform the Learning and Development industry through a blended learning approach that incorporates micro-learning and other innovative techniques.  The curriculum and courses that Jay has created are not only effective and immersive, but are engaging and enjoyable.  Jay is becoming a recognized name in the Learning and Development (L&D) field and received multiple awards in 2017.  This includes winning the Gold Stevie Award for Sales Training Program of the Year, and Bronze Stevie Awards for Sales Training Product of the Year, and for Sales Training or Education Professional of the Year in the 2017 Stevie Awards for Sales & Customer Services for his work with the Horton Group. In addition, Jay and his team were named a Finalist by the Institute for Excellence in Sales (IES) for Sales Innovation of the Year.  Recently, Jay was named as one of Workforce Magazine’s 40 under 40 Gamechangers in 2017 for his accomplishments and the future impact that they believe he will have in the human resources and L&D arena.

Jay’s career started in an industry where many young men dream of working one day: professional sports.  Though his own dream had been to be a professional athlete, he instead learned many early lessons from his time as a Media Relations Intern with the Minnesota Twins that have helped him get to where he is today.  He received some words of wisdom from the team’s General Manager, which still resonate with him today: “Learn enough to become dangerous.”  As a result, Jay is a perpetual student of new trends and effective techniques that can be applied to L&D. 

The next steps in Jay’s career allowed him the opportunity to use his charismatic people skills and competitive nature to soar. He succeeded in multiple sales roles at Enterprise Rent-A-Car and various financial institutions, including JPMorgan Chase and Associated Banc-Corp.  At Associated Bank, Jay’s true passion for L&D was nurtured by his Director, Penn Vieau.  With Vieau’s coaching and mentorship, Jay was able to develop his craft as a facilitator and to garner a deeper understanding of how to run a successful L&D department.  Jay took the lesson’s that he learned from Associated Bank and joined HUB International, where he became Training Manager and was able to create the curriculum for the Business Development Team from the ground up.  Curt Vondrasek, a fellow Gold Stevie Award winner, encouraged him to embrace the Training Manager opportunity at HUB International. Jay launched a training program that took new inside-sales representatives and trained them to become successful sales leaders in their insurance verticals.  It was here that Jay continued to hone his craft of training Sales, Service, Leadership and Support staff through a blended learning approach. He teamed up with Chris Condon, VP of Sales Training for HUB International, and together with the Sales Force Development Team, they took on the Insurance Brokerage Firm’s largest goal, growing sales organically.  The early success achieved by this new approach brought attention to Jay’s talents, which propelled him to his next role, Director of Training and Development at the Horton Group.  Jay didn’t just focus on the issue of organic growth at the Horton Group: he helped the company modernize and reinvent their training as a whole, which has allowed the company to be recognized as an insurance brokerage firm industry leader from Assurex Global, the world’s largest privately held commercial insurance, risk management, and employee benefits brokerage group.

Jay is honored by the opportunity to Chair one of the Stevie Awards for Sales & Customer Service Awards Judging Committee.  He tells us that he is looking forward to seeing the best that the world has to offer in Sales and Business Development.

Sales Individuals & Sales DistinctionChair: Tiffany Wagner, Global Process Executive for Account Planning, SAP, Newtown Square, Pennsylvania, USA

18 sascs si_sd chair wagner.jpgTiffany Wagner has worked in sales, consulting, and sales operations leadership roles in the software industry for 25 years.  Her experience crosses over both start-ups and fortune 500 companies.  She has been with SAP since 2006, and is responsible for the largest demand-generation program in SAP strategic and large enterprise accounts.

Tiffany won the Gold Stevie® Award for Software Sales Distinction in the 2017 Stevie Awards for Sales & Customer Services, and was recently asked to provide the keynote for Enterprise Ireland on Sales Planning.  

In her personal time, she volunteers at multiple non-profit organizations in the San Francisco bay area.

Sales Teams
Chair: Dan Stalp, President, Sandler Training, Kansas City, Missouri, USA

18 sascs st chair stalp.jpgDan Stalp is known as the consummate sales training professional. As the president of Sandler Training of Kansas City, he excels as a transformational sales trainer and sales coach, a highly sought-after speaker, and respected business writer. For more than 12 years, Dan has been one of the most successful sales trainers in the Kansas City metro area. He has built a loyal client base, many of which not only continue with him year after year, but also refer him to their clients and business associates. They do this because Dan has helped them become very astute and highly successful non-traditional sales professionals. In the 2017 Stevie® Awards for Sales & Customer Service, Dan received the Gold Stevie Award for Sales Training or Education Leader of the Year in the Sales Individual Awards category.

Tags: customer service awards, sales awards, business development awards, solution provider awards

Creating the Sales Leaders of Tomorrow with The Horton Group

Posted by Maggie Gallagher on Mon, May 22, 2017 @ 02:52 PM

How does a company cultivate future success when many of its sales leaders are nearing retirement age?

That’s a question The Horton Group, like a lot of insurance firms, has wrestled with lately. Their solution: make sure that new, young hires have the skills they need to develop a productive, lasting career.

According to one report, half of the industry’s current workforce will retire within 15 years. “The No. 1 challenge facing insurance agents and brokers is attracting and developing talent for the future,” says Beth Ottolini, a member of Horton University, the company’s educational arm.

horton.jpgThe Horton Group created a customized, diverse learning program to help ramp up the skills of new employees. Over a six-month period, its instructional team developed a sales training program called “Journey to Validation” that’s already made a difference.

The Journey to Validation, received a Gold Stevie Award in the Stevie Awards for Sales & Customer Service for the Sales Training or Coaching Program of the Year. The Journey to Validation consists of four stages of learning that provide rookie sales executives with the knowledge base and skills necessary to successfully progress from their first day in the program to ultimate validation with the company.

A New Learning Paradigm

Founded in 1971 as a small, family-owned insurance agency, The Horton Group now provides insurance, employee benefits and risk advisory services to a wide range of business clients. Based in the Chicago suburb of Orland Park, Ill., the organization employs more than 350 employees working out of 10 locations, most of them in the Midwest.

Prior to the development of Journey to Validation, most of the company’s training was done through apprenticeships and job shadowing. Whatever formal training the new hires needed was provided by external vendors.

But company leaders realized that in order to overcome the unmistakable demographic changes within the industry, they needed a more robust approach. Journey to Validation was the company’s first internally-developed tool for making sure that every new hire had the knowledge and foundational skills he or she would need to launch a successful career.

In 2016, the company hired a four-member team to help build the program from the ground up. That was a definite departure from the way holistic learning programs ‒ often the byproduct of large development teams and consultants ‒ are typically designed.

And in this case, the development team, led by Director of Training and Development Jay Fortuna, wasn’t much older than the rookie salespeople who would eventually use their modules. The average age of the members was just 30.

But what the group brought to the table was a fresh perspective and forward-thinking approach to the way younger associates digest information. Developed in just six months, the Journey to Validation program would ultimately incorporate newer ideas like gamification and micro-learning ‒ a system in which learners concentrate on small, focused lessons ‒ along with proven techniques like shadowing.

The program consists of four steps, which combine online learning as well as in-person training. One of its strengths is the ability to track the progress of brokers to make sure they’ve developed the basic industry knowledge and sales skills they’ll need in their new role.

Along with the Gold Stevie for “Sales Training or Coaching Program of the Year”at the Las Vegas awards ceremony, The Horton Group also walked away with two Bronze Stevies, including one for “Sales Training or Education Leader of the Year” for Fortuna.

Continuous Improvement

Ottolini says the program was the result of a highly collaborative atmosphere that puts a premium on continuous improvement. “The pride that the team takes in its work and the extreme ownership of training strengths and shortcomings has led to a recognition that is both humbling and motivating,” Ottolini says.

One of the ways the team helps establish a sense of trust is by sitting down for lunch together every day and bouncing ideas off one another, explains Ottolini.

The group also makes it a point to put themselves in the shoes of new hires. Towards that end, all Horton University team members participate in monthly team-building events with rookie sales executives as part of the training program.

So far, the team, which initially had some trouble achieving buy-in for its novel approach, has won plaudits throughout the organization.

“The infectious enthusiasm and passion emanating from the Horton University team has set a new standard within the company and continues to positively influence the culture of the corporation as a whole,” she says.

Now, the organization is building on its success by developing other learning initiatives, like a service training module and a continuing education program that enables employees to hone their leadership skills.

The internal expertise they’ve demonstrated could also provide a benefit to other members of Assurex Global, the network of commercial insurance, risk management and employee benefits agencies to which Horton belongs. “In the coming months, the team is expected to provide consulting services to other Assurex-affiliated organizations,” Ottolini adds.

These latest Stevie accolades will only help give the program further credibility, she notes. Fortuna originally learned about the Stevie Awards while working at a previous employer. When he joined The Horton Group, one of his goals was to help create a sales training program that merited recognition from Stevie panelists.

In a matter of months, their goal has already come to fruition. “Horton University’s recognition at the 2017 Stevie Awards has done wonders to bolster The Horton Group’s culture of learning,” says Ottolini.

Interested in submitted nominations for the top sales awards and customer service awards in 2018? Request the entry kit for the Stevie Awards for Sales & Customer Service and it will be emailed to you in July 2017.

Tags: customer service awards, sales awards, sales training, sales coaching

Sales Partnerships to Sponsor Stevie® Awards for Sales & Customer Service for Second Consecutive Year

Posted by Maggie Gallagher on Tue, Jan 03, 2017 @ 11:14 AM

Awards Recognize World-Best Achievements in Sales, Business Development
and Customer Service

The Stevie® Awards, organizers of the world’s premier business awards programs, have announced that Sales Partnerships, Inc., which provides turnkey, outsourced selling solutions, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the second consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

Sales partnerships.jpgSales Partnerships is an industry-leader in outsourced services for building business-to-business field sales teams and field engagement teams for Fortune 500 companies.  Sales Partnerships has been providing outsourced sales solutions since 1997, and is one of the most highly respected sales outsourcing firms in the market.

According to Fred Kessler, CEO of Sales Partnerships, “The Stevie Awards for Sales & Customer Service has grown to be the premier honor for sales professionals worldwide, and it’s proven to be an outstanding platform on which Sales Partnerships can interact with sales leaders in a wide variety of industries.  We’re delighted to sponsor the awards again in 2017.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems,, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at

About Sales Partnerships, Inc.
Sales Partnerships, Inc. was founded in 1997 with the mission to combine best practices in sales recruitment, training, management, quality assurance, and selling technologies into a complete services platform that consistently delivers exceptional results for our clients. Sales Partnerships has been recognized and awarded multiple times as the best sales outsourcing firm in North America, for innovation in the fields of applied sales technology, best service offerings, one of the best places to work, and for the individual accomplishments of its sales professionals and key leadership team members.  Visit http://

Tags: best customer service, customer service awards, sales awards

How to Price Your Product to Sell: Tips From a Sales Awards Sponsor

Posted by Maggie Gallagher on Fri, Feb 07, 2014 @ 10:09 AM

Julie Thomas is CEO of ValueSelling Associates in Rancho Santa Fe, California, USA, a sponsor of the 2014 Stevie® Awards for Sales & Customer Service, the world's top customer service awards and sales awardsValueSelling has associates around the globe, and recently appointed a new associate in China, so Julie is excited by the customer service awards category in the new Asia-Pacific Stevie Awards.  (Get your entry kit for this program here.)  Julie recently shared with us some insight on determining the right price of a product or service.

Julie ThomasDuring the objection-handling module of our ValueSelling sales training course, we ask participants: “What is the most common objection?” Nine times out of ten, the objection they get from the customer is: “Your price is too high,” or “You’re too expensive.”

The price objection is guaranteed to come up during most sales cycles. In the current economic environment, no one wants to pay more than necessary for any product or service.  In addition, buyers are more educated than ever before. Choices are plentiful. No one wants to overpay or be taken advantage of. With that said, we don’t need to lower prices to win the business … nor do we need to be afraid of discussing the cost of the products or services we sell.

Price objections are raised because the salesperson hasn’t yet demonstrated enough value for the prospect to feel comfortable in making a purchase.

Price and value are vastly different concepts, however. Price is what is paid for an item at a given time. It’s a short-term conversation. Value is an investment made in exchange for future benefits. Value is a long-term concept.

Does your product or service convey value?
Start by asking yourself these seemingly simple questions:

-What makes your company valuable to a customer?

-What is your unique selling proposition?

-Why should the prospect care?

Often a prospect gets the same pitch from both you and your competitors. Whether it’s great service, 24-hour availability, leading-edge technology, or more than 500 happy clients, they’ve heard it all. The truth is that it doesn’t matter what you think is valuable. What matters is what the customer perceives is valuable.

Once you identify what is valuable to your customer, it will be much easier to lead the prospect toward a buying decision.

Most sales professionals don’t spend nearly enough time to uncover the real value they offer the prospect. Still others don’t know how to articulate the value in a way that presses the customer’s emotional hot buttons.

Get the customer’s perspective
What’s the best way to pinpoint and promote real value? Get the customer perspective. Discover how your customer uses your product or service. Interview them by phone or in person, and find out:

-What do they like about your product or service?

-How does it make their life easier?

-How could your product or service be improved?

-How do they use your product or service?

-What causes them to use your product or service?

-How does it impact their customers?

This gives you a ripe opportunity to listen and be open to what the customer has to say. Even if the comments are less than positive, sometimes the mere fact that you’re listening helps to create a bond with the customer that is long lasting.

Become your own customer 

Believe it or not, some companies don’t even use their own products or services! First-hand experience gives you true empathy for the customer. You wouldn’t buy a car without reading the reviews, visiting various car dealerships, or taking a few for a test drive, would you? Often your product or service requires a much larger investment. So don’t just rely on information from marketing materials to fuel your sales presentations. Shop around, “test drive” the other products and services, and do a side-by-side comparison with the competition.

By being your own customer, you’ll quickly discover what’s so great about your product or service, and you’ll be able to articulate the value proposition more effectively.

Deliver value to your customer
Given that customers are faced with a vast array of decisions, opportunities, and alternatives all competing for limited funds, value matters more than ever before. Your job throughout the sales cycle is to determine the customer’s motivation for buying your product or service, and then articulate that value in such a compelling way that the customer feels comfortable making the decision to buy from you.

When it comes to decision criteria, these are the crucial measurements the customer weighs:

-Is the price worth the investment?

-Is the risk worth the reward?

-Is the effort worth the impact?

Value is in the eye of the customer
Make the effort to gain the customer perspective, passionately articulate your value, and then deliver value over and over again. Doing so will help you reduce the perceived risk, increase the positive impact you deliver, and speed the sales cycle.

For more information and insights on sales and selling, visit the Value Selling Blog.

About Julie Thomas:

Julie Thomas, President and CEO of ValueSelling Associates, is a noted speaker, author, and consultant. In a career spanning more than 24 years, she credits her mastery of the ValueSelling Framework® for her own meteoric rise through the ranks of sales, sales management, and corporate leadership positions.

Julie began her career at Gartner Group. In 1999, she became Vice President of Gartner’s Sales Training for the Americas, which included successfully managing the training of new hires in the ValueSelling process.  In 2003, Julie acquired ValueSelling Associates with the support of ValueSelling CEO and co-founder Lloyd Sappington. Since then, Julie has led the company to become an industry leader in competency- and process-based training for escalating sales performance.

Julie is a sought-after speaker at industry events such as the Selling Power Sales Leadership Conferences. She is a guest lecturer at both Babson University and the University of Michigan. In addition, Julie is on the advisory board of the eWomenNetwork Foundation Advisory Council and is heavily involved in her local public schools as well as the San Diego Children’s Hospital Auxiliary.

She earned her Bachelor of Science degree in Business Administration from the Leeds School of Business at the University of Colorado, Boulder.

About ValueSelling Associates

ValueSelling Associates, based in Rancho Santa Fe, Calif., is the creator of the ValueSelling Framework®, the sales methodology preferred by sales executives around the globe. Since 1991, ValueSelling Associates has helped FORTUNE 1000 business-to-business sales organizations compete and win in markets crowded with seemingly similar products and services. ValueSelling Associates has maintained its position as a leader in the industry by continually evolving to meet the new challenges sales forces face. Clients turn to the experts at ValueSelling Associates for classroom training, online training, and consulting services that yield immediate impact, repeatable strategies, and sustainable results. For more information, visit

Tags: customer service awards, business awards, stevie awards, sales awards

A Simple Methodology Spells Sales Success for Stevie® Awards Final Judging Chair

Posted by Maggie Gallagher on Wed, Jan 29, 2014 @ 02:33 PM

Mike Ortegon, Director of Global Sales Operations at HomeAway, a Stevie® Award-winning online marketplace of vacation rentals based in Austin, Texas, will Chair the Final Judging Committee for the Customer Service and Contact Center Team categories of the 2014 Stevie®ST SD Chair ORTEGON Awards for Sales & Customer Services, the world's premier sales awards and customer service awards. The results will be announced on February 21 at the gala awards banquet in Las Vegas. We talked to Mike about the challenges facing today’s sales teams.

“Today’s sales professionals are challenged by savvy customers and prospects,” says Mike Ortegon, Director of Global Sales at HomeAway.  “Thanks to digital and social media advancements, they have many channels of information and are consequently better informed during the purchase cycle. As a result, it is essential for sales professionals to stay one step ahead in preparation, to anticipate upselling and cross-selling opportunities, and to be consultative throughout the process.”

We asked him what steps he would recommend companies should take to establish standardized sales procedures across countries and regions. “You might be prone to think a unique product or service requires a special sales process,” Mike told us. “Some may even argue the selling process has to continually change, but my experience is that the change is occurring in the buying process, as noted above. Today’s buyers are more informed than ever.”

Simplified Methodology

“Many sales people are familiar with the ‘four, five, six, seven...sales cycle’ methodologies,” added Mike. “In reality, each of these can be boiled down to four steps: Qualify; Research; Propose; and Close. A simplified methodology enables people to focus on the sale, not the process.”

Concluded Mike: “It is always important to pay close attention to cultural differences, although just because someone speaks a different language doesn’t mean a different sales process is needed. For example, in some countries such as Southern Europe and Asia, face-to-face selling is a common practice, while other cultures are fine with a phone call. In any scenario, you still need to qualify, research, propose and close.”

Benefits of a Stevie® Award
HomeAway won a Gold Stevie® for Sales Operations Team of the Year in The 2013 Stevie® Awards for Sales & Customer Service. As Chair of one of this year’s Final Judging Committees, he is fully aware of the benefits of being a winner.

“Winning the Stevie® Award really brought to light the effectiveness of the HomeAway team in their first year together,” Mike told us.  “It brought about an even greater appreciation for the experience, talent, and determination possessed by each individual. It was great to be rewarded for our hard work and, ultimately, the team had better camaraderie and became even more motivated to improve sales effectiveness.”

Added Mike: “Winning the Stevie® Award in 2013 showcased the HomeAway sales team’s focus on adding value to the organization through industry-leading tools and best practices.”

Creating Lasting Memories

We asked Mike what most inspired him about his role at HomeAway.  His simple answer: he gets his inspiration from the HomeAway team and product. “We have fantastic people who are passionate about their work,” he told us. “Ours is a product that helps families and groups find their ideal getaway and focus on the most important part of traveling together: creating lasting memories.”

About Mike Ortegon:

Mike Ortegon joined HomeAway in March 2012 and is the Director of Global Sales Operations. In this role he is responsible for supporting sales leaders across the globe with tools, training, and sales insights to help make well-informed business decisions; and to run effective and efficient teams while aligning to corporate strategy.

Previously, Mike worked for Harte-Hanks as Global Account Director focusing on multichannel, data-driven solutions for Fortune 100 companies. Throughout his career, Mike has been in management, operational, and sales and marketing roles in North America, EMEA, Latin America, and APAC.

About HomeAway:
HomeAway is the world’s leading online marketplace of vacation rentals, with sites representing more than 773,000 paid listings of vacation rental homes in 171 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

Tags: customer service awards, stevie awards, business award, sales awards, contact center awards

Social Selling: What the Oracle Sales Team Is Learning from a Stevie Award Winner

Posted by Michael Gallagher on Wed, Oct 23, 2013 @ 04:31 PM

Jill Rowley of Eloqua won the Gold Stevie Award for Sales Representative of the Year in the sales awards categories of the 2013 Stevie Awards for Sales & Customer Service, the world's top honors for sales, business development, contact center, and customer service professionals. (The entry deadline for the 2014 edition of the awards is November 13 - get your entry kit here.) Just before the award was presented in February 2013, Eloqua was acquired by Oracle Corporation .  Jill talked to us about the profound effect on her career that these two events have had.

1310RowleySail150Reaching the Pinnacle
After winning the Stevie Award for Sales Representative of the Year in the 2013 Stevie Awards for Sales & Customer Service, Jill Rowley had to ask herself: “Where do I go from here?”  She had reached the pinnacle of her profession by being recognized in a leading international awards competition.  With a trophy case that was already stuffed with awards, Jill realized that what she really wanted to do moving forward was not to win more awards, but to focus instead on helping others to achieve similar success.

At around the same time, Eloqua was being acquired by Oracle. To say that Jill was not excited when she first heard about this might be an understatement.  Being more of an entrepreneurial sales person, she had relished the ability to move quickly that Eloqua had offered her. Oracle, on the other hand, seemed like a big, political, hierarchical organization that would slow her down—or so she thought. Contrary to her expectations, Jill has found that working at Oracle has been a “shockingly awesome experience.”

Social Selling Training
Seeing that Jill’s expertise in “going social” had resulted in extraordinary sales at Eloqua, Oracle tasked her with educating their sales force in her award-winning methods.  She has now designed a social selling training program for Oracle sales staff, instructing on the why’s and how’s of leveraging social media platforms like LinkedIn and Twitter.

- The Why
Jill encourages sales people to read the same things that their buyers read, and to be in the same spaces.  She explains why:  “It’s all about changes in the buyers’ own circumstances. Nowadays they are online and self-educating via search and social networks, like using LinkedIn to find new staff.  Sales people need to be where their buyers are—offline and online.”

 At which point, adds Jill: “A light bulb goes on in their minds: Going social=building your sales pipeline!”

- The How
Having evangelized the why, Jill then moves on to the how.  For this, Jill has been put in charge of Social Selling & Social Business Evangelism and Enablement at Oracle, for which she is devising a series of training modules.

A Sense of Fulfillment
In less than a year, Jill has transferred from the small but successful company that was Eloqua—where she was the top sales rep and self-styled EloQueen--to the mega-company that is Oracle, with a worldwide salesforce of over 20,000.

Any change is hard, and at first Jill was hesitant to make the move, but she says: “Joining the Oracle team has evolved into an incredible opportunity to help other sales professionals modernize their beliefs and behaviors, something that I find incredibly rewarding.”

“The external valediction of the Stevie Awards, the recognition by others in my industry, has given me a sense of fulfillment.  I am now amped up and looking forward to helping others and to working on a much bigger playing field.”

Defining the Modern Sales Professional
Says Jill:  “Winning my Stevie Award back in February is partly what has allowed me to mentally shift gears. Instead of filling up my own trophy case, I am helping the sales people at Oracle to become modern sales professionals.  They are no longer selling to customers: they are helping their buyers to buy.”

Jill feels she is making real progress in her profession because she is helping other sales people to “go social.”  Not only is she helping to change the sales culture at Oracle, she is driving that transformation by being a thought leader in the space of social sales. 

Jill’s goal is to elevate the profession of salesperson worldwide. As she says, she is “shockingly surprised” at how well her new life is going.  In fact, she concludes, “I’m the luckiest girl at Oracle.”

Oracle and Eloqua
You can read more about Oracle and Eloqua on the Oracle Eloqua Blog.

About Jill Rowley
After six years in Consulting and thirteen years in Sales at and at Eloqua, Jill has made an about-turn in her career: She now leads the Oracle Social Selling initiative.  Jill is currently responsible for evangelizing and enabling Oracle's global sales team on the Why, What, and How of Social Selling.

As an award winning, top selling sales executive, Jill utilized social media in her selling process. She mastered the art, and as a result is one of the most referenced experts in today's shifting world of B2B sales and marketing. From LinkedIn to Twitter to YouTube to SlideShare to Facebook, Jill practices the ABCs of Social Selling: “Always Be Connecting and Curating” quality content.

Jill defines the modern sales professional as an information concierge, a content connoisseur, an insights professional, and a mini-marketer with a personal brand. 

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE:ORCL), visit

Tags: sales excellence, customer service awards, business awards, sales awards, jill rowley, oracle

120 Rockstars of the 2013 Stevie® Awards for Sales & Customer Service

Posted by Liz Dean on Fri, Jan 25, 2013 @ 10:12 AM

The following professionals participated in the preliminary-round judging of the 2013 Stevie® Awards for Sales & Customer Service, the world's top business awards for contact center, customer service, business development, and sales professionals. Their average scores determined the 2013 Finalists in the customer service awards, contact center awards, and sales awards categories.  This year's Stevie Awards winners will be announced at our annual awards gala at the Paris Hotel in Las Vegas, NV, on Monday February 25. Learn more about the event and reserve your table today. We thank our judges for their enthusiasm, time, and insights.

Stevie Awards for Sales & Customer ServiceAhmed Al Hai, BRM Specialist, ADCO, Abu Dhabi, United Arab Emirates 
Cheryl Alaniz, Director, Member Services Grocery, HBC/GM, NFR, & Frozen, Topco Associates LLC, Skokie, IL, United States               
Kenneth Amormino, Director of Call Center Operations, Time Warner Cable, Charlotte, NC, United States               
Joann Amoroso, Manager, Client Support Services, Dean Evans and Associates, Centennial, CO, United States  
Paul Bilodeau, VP Sales & Marketing, The Brooks Group, Greensboro, NC, United States               
Greg Brink, Marketing Services Manager, Search Optics, Ferndale, MI, United States               
Jim Brodo, Senior Vice President of Marketing, Richardson, Philadelphia, PA, United States        
Amanda Browning, Data Integrity Manager, Unitiv, Alpharetta, GA, United States               
Gregory Brush, VP, Sales, InsideView, San Francisco, CA, United States 
Ana Castellanos, VP, Chief Human Resources Officer, Oakwood Temporary Housing, Los Angeles, CA, United States      
Chris Cerbini, Staff Development and Quality Control Manager, North America, World Courier Inc., New Hyde Park, NY, United States   
Peter Chiarelli, Sales Manager, Cablevision, New York, United States    
Susan Cloutier, Operations Manager, Mayo Medical Laboratories, Rochester, MN, United States               
Jason Copeland, Senior Manager, National Sales Group, SurePayroll, Inc., Glenview, IL, United States    
Irene Corpuz, Senior Analyst, Change Masters International - MENA, Abu Dhabi, United Arab Emirates               
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Plantation, FL, United States               
Tom Cross, CEO, TECHtionary, Boulder, CO, United States            
Andrew Curtis, Manager, Product Specialists, iCIMS, Hazlet, NJ, United States   
Kelly Dantas, Media Director, SDI Distributor, Yonkers, NY, United States               
Robyn Davis, Owner, When I Need Help, Knoxville, TN, United States    
Brent Dierking, Director, Business Development/Strategic Planning, NorthStar EMS, Birmingham, AL, United States               
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ, United States       
Basil Dsouza, AVP, Customer Experience Management, Cactus Communications Pvt Ltd, Mumbai, India               
Eve Dumovich, CEO, Snowline Publishing, Ashford, WA, United States   
Annette Eland, Claims Customer Service Manager, Esurance, Rocklin, CA, United States               
Eric Engwall, President, E.G. Insight, Inc., St. Paul, MN, United States     
Richard Feinberg, Professor, Department of Consumer Sciences and Retailing, Purdue University, West Lafayette, IN, United States   
Cheretha Ferguson, Director of Marketing and Sponsorship, The J3 Agency, Pembroke Pines, FL, United States
Andrew J. “Flip” Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston Salem, NC, United States
Joey Fister, Director Emergency Recovery, Avaya, Plano, TX, United States         
Simone Fojut, Chief Editor, CallCenterProfi, Wiesbaden, GA, United States         
Stephen Giersch, Director Instructional Design, Marriott Vacations Worldwide, Orlando, FL, United States               
Gina Giordano, VP, Customer Feedback, Macy's, New York, NY, United States  
Abhishek Goel, Founder & Chief Customer Officer, Cactus Communications, Mumbai, India               
Karen Greco, Director, Business Optimization, Unified, New York, NY, United States               
Robert Gregory, VP of Customer Support, Media Temple, Culver City, CA, United States               
Jimmy Griffith, Director, Solution Center Operations, Assurant Solutions, Ft. Worth, TX, United States               
Shraddha Gurjar, Assistant Manager, Client Loyalty, Cactus Communications, Pvt Ltd, Mumbai, IN, United States 
Josh Hatala, Marketing Specialist, AIReS, Pittsburgh, PA, United States  
Brian Hayes, Customer Service Manager, PPC, East Syracuse, NY, United States
Peggy Heafey, Director, Intermediary Partner Care, Marriott Intl., Inc., Omaha, NE, United States            
Jane Henry, Owner, LOOMLAB, South Pasadena, CA, United States        
Paul Hoffman, President, WW Field Operations, Informatica, Redwood City, CA, United States  
Phillip Horvath, SVP, Professional Services, Merchant Partners, Redmond, WA, United States               
Tunde Hubina, Customer Care Director, UPC Direct, Howald, LA, United States          
Greg Ives, Director of Global Services, ChannelAdvisor, Morrisville, NC, United States    
Scott James, Program Manager, Member Advisory Center, Arizona State Retirement System, Phoenix, AZ, United States               
Joshua Johnson, Director of External Relations, Digital Talent Agents, Columbia, MO, United States               
JP Jones, Owner, Collipsis Web Solutions, Tulsa, OK, United States          
Molly Kapoor, Head of Customer Service, Birla Sunlife Mutual Fund, Mumbai, India        
JoAnn Kay, VP of Customer Service, GraduationSource, Port Chester, NY, United States               
James Koons, Support Team Manager, Listrak, Lititz, PA, United States 
Mike Krause, President, Sales Sense Solutions, Inc., Rochester, NY, United States           
Elzbieta Krawczynska, Quality Specialist & Trainer, Bank Zachodni WBK, Poznan, Poland
Rajesh Kumar, Assistant VP, Agency, Oman Insurance Company PSC, Dubai, United Arab Emirates          
Shane Lewis, Assistant VP of Sales, Sundance Vacations, Kennett Square, PA, United States               
Russell Lundstrom, COO, Southfork Ventures, Denver, CO, United States            
Mervat  Mansour, Quality Manager, Tawam Hospital, Al Ain, United Arab Emirates         
Wessam Massoud, Program Delivery Manager, Gov. Contact Centre, Abu Dhabi Systems & information Centre, Abu Dhabi, United Arab Emirates    
Akshay Masurekar, Associate Vice President, Training & Mentoring (Customer Delight Department), Cactus Communications Pvt. Ltd., Mumbai, India            
Maria Mattsson, Manager, Guest Services, Royal Caribbean International & Azamara Club Cruises, Miami, FL, United States               
Colin  McKillop, CEO, Butcher Enterprises, Windsor, ON, Canada              
Curtis McLaughlin, Customer Support Manager, AllClear ID, Austin, TX, United States     
Jay Mitchell, Managing Director, Motum, LLC, Irving, TX, United States  
Simona Mollova, CEO, Investment JSPK Credit Consult - JSK, Sofia, Bulgaria             
Brian Moriarty, Vice President North America Sales, General Cable, Highland Heights, KY, United States
Dave Morse, VP Customer Service, Location Based Technologies, Irvine, CA, United States         
Gina Musick, VP, IT Manager I US ITS Loan Loss Share, TD Bank, Fort Pierce, FL, United States               
Pat Mussieux, Founder, Wealthy Women Leaders, London, Canada       
Emily Nelson-Crain, VP of Member Services, Agility Recovery Solutions, Charlotte, NC, United States               
Whattkim Ong, Principal Consultant, Mamsa Consultants PTE LTD, Singapore, Singapore  
Lisa P Oswald, Vice President, Travelzoo, New York, NY, United States  
Mark O'Toole, Managing Director, Public Relations & Content Marketing, H|B, Newton, MA, United States         
Steve Pappageorge, Dean of the College of Continuing Education, New Programs and Outreach, DeVry Inc., Downers Grove, IL, United States               
Darry Pinto, Assistant Manager, Client Relations, Cactus Communications Pvt. Ltd., Mumbai, India           
Melanie Pope, Director, Australian National Paramedic Support Foundation, Aspley Qld, AL, Australia               
Churchill Prince, Founder & CEO, Sales Intellect Company, Chennai, India     
Mike Prusinski, Chief of Staff, Tiversa, Pittsburgh, PA, United States       
Janet Quadras, Sr. Manager, CRM, Cactus Communications, Mumbai, India         
Jesintha Rajaratnam, Managing Partner, Joje India Consultants-Finance & HR, Mumbai, India     
Dennis Reno, Vice President, Customer Portal Experience, Oracle, San Francisco, CA, United States               
Peter Rifkind, Director of Client Service, UltraLinq Healthcare Solutions, Inc, New York, NY, United States             
Elizaveta Rybinskaya, Customer Service Director, Quelle Russia, Moscow, Russian               
Scott Sachs, Sr. Director, Call Center Operations, Assurant, Wayne, PA, United States               
Russell Sarder, Chairman and CEO, NetCom Learning, New York, NY, United States               
Jodi Sawyer, Director, John Hancock, Boston, MA, United States              
Stu Schlackman, Owner, Competitive Excellence, Richardson, TX, United States
Paula Seeger, Supervisor, Customer Service, Hotline, University of Minnesota, Minneapolis, MN, United States               
Dan Seidman, CEO, GOT INFLUENCE?, Barrington, IL, United States         
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA, United States               
Bahar Sensoz, Customer Complaint Management Specialist, Turk Telekom, Istanbul, Turkey       
Bill Shelton, Senior Vice President, USHEALTH Advisors, Grapevine, TX, United States               
Ramin Shokrizadeh, Product Manager, FreshBooks, Toronto, ON, Canada            
Clayton Shold, President, Salesopedia, Oakville, Canada               
Donnovan Simon, Director, Customer Systems & Global Alignment, SMART Technologies, Calgary, Canada               
Manu Singh, Contact Center Manager, Dubai First, Dubai, United Arab Emirates               
Ravinder Singh, Director, Search Engine Marketing, Kulwant Advisory, Nairobi, Kenya 
Cate Sommervold, CEO, pharmaCline, Sioux Falls, SD, United States       
Calvin St Juste, Department Manager, CapitalOne, Laurel, MD, United States     
Tanja Steinbach, Bachelor of Science, Inxmail GmbH, Freiburg, Germany              
Andrzej Szczepaniak, Deputy Director, Central Settlement Services, Bank Zachodni WBK, Poznan, Poland             
Will Tarrant, Cofounder/Owner, Service Metrics Group, Plano, TX, United States               
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, TX, United States      
Bob Thomas, Director of Business Development, Prorizon, Kennesaw, GA, United States               
Kathy Townend, Product Manager, Europ Assistance, San Diego, CA, United States               
Sean Tracy, Director of Client Services, Property Insight, Carol Stream, IL, United States
Lillian Valdes, President, At Your Service Hospitality Strategic Quality Trai, Miami, FL, United States               
Heather Valentine, Vice President Global Sales, Thermo Fisher Scientific, Manakin Sabot, VA, United States               
Lori Van Dyke, Manager Customer Care, Access One Inc, Chicago, IL, United States        
Vincent Vanden Bossche, Managing Director, Call Communications, Ottenburg, Belgium              
Tina Vasile, Customer Care Manager, Safe2Drive, Rancho Santa Margarita, CA, United States     
Amy Veasley, Director of Call Center Operations, Assurant, Addison, TX, United States 
Dave Venance, Solution Architect, 4Point, Ottawa, Canada         
Madalina Vilau, Managing Partner, Expo Media, Bucharest, Romania      
Brian Ward, SVP Client Engagement, Stylesight, New York, NY, United States     
Glenn Wohl, eAwareness Manager, AT&T, Bridgewater, NJ, United States          
Nicolette Wuring, Managing Director, Customer Management Services, Amstelveen, Netherlands               
Julia Zamorska, VP of Corporate Communications, iolo technologies, Los Angeles, CA, United States               
Oleg Zeldin, CEO, Apex Berg Contact Center Consulting, Odintsovo, Russian          
Guo (Peter) Zijiang, COO & GM Assistant, Wuhan Kindstar Diagnostics Co., Ltd, Wuhan, China   

Tags: customer service awards, judging, preliminary judging, business awards, sales awards, stevie awards for sales and customer service, contact center awards, judges