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Read Gold Stevie-Winning Entries from Sales & Customer Service Awards


We have published the full-text of the Gold Stevie Award-winning entries from the 2014 (8th Annual) Stevie Awards for Sales & Customer Service, the world's premier sales awards and customer service awards.


SASCS logoHere’s a preview of some of the Gold Stevie-winning entries you'll find online now:

Company: Strategy to Revenue, Buckinghamshire, United Kingdom
Category: Sales Training or Coaching Program of the Year
Nomination Title: DHL Global Forwarding - Quest for Sales Excellence

Strategy to Revenue (STR) was engaged by DHL Global Forwarding (DGF) in September 2012 to transform the global sales force to become the number one in the logistics industry as part of their 'Good to Great' business strategy.

In order to fully understand the current situation, STR worked in collaboration with the DHL Global Sales Training team to analyze the sales process, existing selling models and concepts used in the field, and identify the gaps to drive high performance...

Company: Kohl's Department Stores - Credit Divison, Menomonee Falls, WI
Category: Contact Center of the Year (Over 100 Seats) - All Other Industries

Nomination Title: The Kohl's Charge Contact Center
The Kohl's Charge Contact Center

The Kohl’s Charge Contact Center, a 900+ seat environment with four locations, provides Retail & Customer Service and Operational Support to 25+ million Kohl’s Charge Card customers and 1,158 retail store locations. 3 balanced elements define the Kohl’s unique Contact Center Strategy…

Company: PostNet, Denver, CO
Category: Sales Growth Achievement of the Year
Nomination Title: PostNet

PostNet CEO Steve Greenbaum, and co-founder Brian Spindel led PostNet’s re-imagined franchise model from its origins as a mail and parcel store to a full-on Neighborhood Business Center. When consumer sales declined in the recession, PostNet seized an opportunity in a new breed of customers: laid-off workers who decided to go into small business ownership. Validation of this new target customer came from extensive market research and an analysis of the top-performing franchises that were already mainly focused on servicing the needs of small businesses in their communities...

Company: Delta Air Lines, Atlanta, GA
Category: Front-Line Customer Service Professional of the Year

Nomination Title: Rachel Bible, Dallas/Ft. Worth Customer Engagement Specialist

Chris Kyle, a United States Navy SEAL, known as the most lethal sniper in American military history, was tragically shot and killed on February 2, 2013 at a shooting range in Texas. To honor this war veteran, Mr. Greg Marra, known as America’s Sculptor, completed a life-size sculpted image of Chris Kyle and was raising funds to have it transported from Sarasota to Dallas/Ft. Worth, where it would be cast in bronze and eventually presented to Mr. Kyle’s family.

Business partners of Mr. Marra contacted Delta to make flight reservations to attend a ceremony where the statue would be viewed. When Dallas/Ft. Worth Specialist Rachel Bible heard the story, she inquired if Mr. Marra also needed reservations. Rachel offered to conference in Mr. Marra to assist him but was told he wasn’t ready to make his reservation due to lack of funds. Rachel realized quickly that the flight had a limited number of seats left on it, and overwhelmed with compassion for the situation, elected to pay for Mr. Marra’s ticket herself...

Company: Turkish Economy Bank, Istanbul, Turkey
Category: Best Use of Technology in Customer Service
Nomination Title: TEB SME TV

TEB SME TV is the first internet television of the banking sector in Turkey. The objectives are to help development and growth of SMEs in Turkey, to offer suggestions to expand their visions, to share success stories and growing trends in business. It presents these facilities by providing hot news on many topics including marketing & sales, foreign trade, information about industry, R & D incentives, meeting the SME’s needs of information and training focusing on the latest developments...

Company: CGS, New York, NY
Category: Contact Center Leader of the Year
Nomination Title: Tom Walsh, Executive Directory

Tom Walsh is an outstanding call center site director for CGS’s Edison, NJ call center, where he is responsible for the 170 person technical support help desk for a multinational photography and imaging company. Through thick and thin, he manages his people with enthusiasm and care while managing the business with attention to results. He thinks creatively and works within the constraints of a call center operation to constantly re-invent and improve...

Company: FreshBooks, Toronto, ON Canada
Category: Customer Service Management Team of the Year
Nomination Title: FreshBooks Management Team

FreshBooks’ customer service management team consists of Senior Support Manager, Steve Bujouves and Support Managers, Grace Antonio and Tim Chan (lovingly known 'round these parts as Chim).

This past year presented a difficult challenge for the team. To meet the needs of a growing user base, the Support Team needed to double (yes, double!) its size this year to 22 people. The hardest thing to keep intact when growing the team so quickly is ensuring customers *consistently* receive extraordinary experiences every time they contact FreshBooks. The focus for 2013 was consistency...

Entries for the 2015 edition of the Stevie Awards for Sales & Customer Service will open in July.  Join the mailing list now and you'll be emailed the entry kit as soon as it's available.

Asia-Pacific Stevie® Awards Deadline Extended Through 31 March


The final entry deadline for the 2014 (first annual) Asia-Pacific Stevie® Awards, the first business awards program to recognize achievement in business throughout the entire Asia-Pacific region, has been extended through 31 March.

Information about the program is available online at

APSA Logo 203x46The Stevie Awards are widely considered to be the world's premier business awards programs.  The Stevie Award trophies, made by the company that makes the Oscar and other major international awards, are among the world's most coveted prizes.

The Asia-Pacific Stevie Awards are open to all organizations in the 22 nations of the Asia-Pacific region.

Entries will be accepted in the following categories:

  • Technology Company of the Year
  • Manufacturing Company of the Year
  • Services Company of the Year
  • Government or NGO Organization of the Year
  • Fastest-Growing Company of the Year
  • Exporter of the Year
  • Management Team of the Year
  • Customer Service Leader of the Year
  • Technology Executive of the Year
  • Manufacturing Executive of the Year
  • Services Executive of the Year
  • Government or NGO Executive of the Year
  • Woman of the Year
  • New Technology Product of the Year
  • New Consumer Product of the Year
  • New Consumer Service of the Year
  • New Business Product of the Year
  • New Business Service of the Year

The awards will culminate with a gala awards banquet at the Lottel Hotel in Seoul, South Korea on Friday, 30 May.

Watch Clips from the 2014 Stevie Awards for Sales & Customer Service Banquet


We are pleased to share that the acceptance speeches and winner interview clips from the awards gala celebrating the 2014 (8th Annual) Stevie Awards for Sales & Customer Service, the world's premier sales awards and customer service awards, are now available to view on YouTube. The gala took place on February 21 at the Bellagio in Las Vegas.

A complete list of all Gold, Silver and Bronze Stevie Awards by category is available at picture

Here are some of the Gold Stevie-winning interviews you'll find online now:

kohlsKohl's Department Stores - Credit Division, Winner of the Gold Stevie® Award for Contact Center of the Year (Over 100 Seats) All Other Industries



describe the imageRevana, Winner of the Gold Stevie® Award for Sales Oursourcing Provider of the Year

freshbooksFreshBooks, Winner of the Gold Stevie® Award for Customer Service Manager of the Year, Customer Service Team of the Year - Business Service Industries, and Customer Service Management Team of the Year - All Other Industries

media temple(mt) Media Temple, Winner of the Gold Stevie® Award for Contact Center Solution - New Version


boxBox, Inc., Winner of the Gold Stevie® Awards for Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees


2014 Stevie® Awards for Sales & Customer Service Announced


Winners in the eighth annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are vital to business success, were unveiled last night at a gala ceremony in Las Vegas, Nevada attended by more than 470 executives from around the world.

Delta Air Lines Grand AwardDP DHL, with Gold, Silver and Bronze Stevie Award wins for activities worldwide, in Mexico, Lebanon, Saudi Arabia, and the U.S.A., among other nations, was the most honored organization this year, thus earning the top Grand Stevie Award trophy. Other Grand Stevie Award winners, in descending order, include VIZIO, Inc., Delta Air Lines, John Hancock Signature Services, Wyndham Vacation Ownership, Turk Economy Bank, Salesforce, Richardson, EMKAY, and PetRays Veterinary Telemedicine Consultants.

Among other Stevie winners,, CubeSmart, FreshBooks, Lennox Industries, and RBS Citizens won three Gold Stevie Awards each. Winners of two Gold Stevies include Akbank, AMD, and Marriott Vacation Club.

A complete list of all Gold, Silver and Bronze Stevie Awards by category is available at

Winners in the fifth annual People’s Choice Stevie® Awards for Favorite Customer Service, as determined by more than 430,000 public votes, were also awarded at the event to organizations including CardioVet, Constant Contact, JobVite, and India’s TATA Motors Ltd., among others.

The presentations were recorded and will be broadcast by the Biz Talk Radionetworks ( at 8:00 pm ET on Wednesday, February 26.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business award shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.

Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, that took place January 27 - February 5.

About The Stevie Awards
The Stevie Awards are conferred in five programs: The American Business Awards, the Asia-Pacific Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will be introduced later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at, and follow the Stevie Awards on Twitter @TheStevieAwards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Biz Talk Radionetwork, Competence Call Center, and ValueSelling Associates.

Winners of the 2014 People's Choice Stevie® Awards for Favorite Customer Service


Awards to Be Presented at the Banquet on February 21 in Las Vegas

PCSAFCS LogoMore than 430,000 votes were cast in the 2014 People's Choice Stevie® Awards for Favorite Customer Service, part of the 8th annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards.

The worldwide public vote was conducted between January 23 and February 14, 2014, with the highest number of votes deciding the winners in 11 industry categories.  The winning organizations are:

  • Computer Software (Up to 100 Employees): CardioVet
  • Computer Software (100 or More Employees): Jobvite
  • Healthcore and Related Industries: PetRays

The crystal people's choice awards will be presented to winners at the Stevie Awards for Sales & Customer Service banquet on Friday, February 21 at the Bellagio in Las Vegas, Nevada. Tickets for the event are now on sale.  More than 400 executives from around the world will attend.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.

Who's Coming to the Stevie Awards for Sales & Customer Service?


A record crowd of more than 400 executives from around the world will attend the 8th annual Stevie Awards for Sales & Customer Service at the Bellagio in Las Vegas, Nevada, USA on Friday, February 21.  Get your tickets now.

BellagioThese are the world's top sales awards and customer service awards.  Gold, Silver and Bronze Stevie Award winners will be announced, selected from the Finalists announced last month by the members of seven specialized final judging committees.

Here's the list of organizations that will be represented at next Friday's gala, as of earlier today:

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Accenture BPO Services of BC Vancouver BC Canada
Access One Inc Chicago IL
Acquia Burlington MA
Actiontec Electronics Sunnyvale CA
Aditya Birla Minacs Moncton NB Canada
Adobe Systems Incorporated San Jose CA
Advanced Solutions Inc. Louisville KY
Ally Bank Detroit MI
AMD Sunnyvale CA
ARI Mount Laurel NJ
Assurant Solutions Atlanta GA
AVRS Petaluma CS
Baptist Memorial Health Care Corporation Memphis TN
Best Western International Phoenix AZ Houston TX
Bluebeam Software Pasadena CA
Bluegreen Vacations Indianapolis IN
Broadview Networks Rye Brook NY
Buildium Boston MA Chicago IL
CFS2 Tulsa OK
CGS New York NY
Chally Group / Sales Education Foundation Dayton OH
Clarizen San Mateo CA
Comcast Cable Philadelphia PA
Competence Call Center Vienna Austria
Constant Contact Waltham MA
CRMnext Noida India
Cross Country Home Services Fort Lauderdale FL
CSI Enterprises / globalVCard Bonita Springs FL
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Datapipe Jersey City NJ
Delta Air Lines Atlanta GA
DHL Express Mexico Distrito Federal
DHL Express Saudi Arabia
DHL Global Forwarding Bonn Germany
DHL Global Forwarding Miami FL
DHL Plantation FL
Discover Financial Services Riverwoods IL
DiscoverOrg Vancouver WA
Dr. Ing. h.c. F. Porsche AG Stuttgart Germany
Elephant Insurance Glen Allen VA
En Pointe Technologies Los Angeles CA
Enterprise Fleet Management St. Louis MO
ExactTarget Indianapolis IN
Experian Consumer Services Costa Mesa CA
Extreme Networks Salem NH
eZCom Software Inc. Englewood NJ
FastSpring Santa Barbara CA
FedEx TechConnect Memphis TN
Florida Blue BlueDirect Sales Center Jacksonville FL
Forrest Performance Group Fort Worth TX
FreshBooks Toronto ON Canada
General Cable Corp. Highland Heights KY Scottsdale AZ
Great Wolf Resorts Customer Contact Center Madison WI
Haiku Learning Tucson AZ
HotelTonight San Francisco CA
HUB International- Business Development Team Westmont IL
I-Flow LLC Lake Forest CA
IHG Salt Lake City UT
Imparta Ltd London United Kingdom
Infinite Convergence Solutions Arlington Heights IL
InfoCision Management Corporation Akron OH
Informatica Corporation Redwood City CA
InsureMyTrip Warwick RI
IntelePeer San Mateo CA
iSpeak Inc. Round Rock TX
Jobvite Burlingame CA
John Hancock Portsmouth NH
KANA Software Inc. Sunnyvale CA
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lennox Industries Richardson TX
Listen Up Espanol Portland ME Alpharetta GA
Locus Telecommunications Inc. Fort Lee NJ
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
MasterCard WorldWide O'Fallon MO
Merchant Warehouse Boston MA
Mercury Payment Systems Durango CO
MetLife Alico Life Insurance K.K. Osaka Japan
Moen Incorporated North Olmsted OH
Monitronics International Dallas TX
Mozy Corporation Seattle WA
MSA Pittsburgh PA
NCR Corporation Dayton OH
Netchex Mandeville LA
Network Alliance Reston VA
nFocus Solutions Austin TX
Nuance Communications Burlington MA
NYCM Insurance Edmeston NY
Offerpop New York NY
Oi Rio de Janeiro Rio de Janeiro Brazil
OmniUpdate Camarillo CA
Opet Istanbul Turkey
OppenheimerFunds Inc. Englewood CO
OptumRx Costa Mesa CA
Outsell LLC Minneapolis MN
Parlant Technology Provo UT
Paycor Cincinnati OH Newark NJ
Photodex Austin TX
PJ Care Ltd Milton Keynes United Kingdom
PrimePay West Chester PA
Purchasing Power Atlanta GA
Rackspace Hosting San Antonio TX
Rapid7 Boston MA
RBS Citizens Providence RI Redwood City CA
Safelite AutoGlass Columbus OH
Salesforce San Francisco CA
Salt Lake County Government Salt Lake City UT
Shell & Turcas Petrol AS Istanbul Turkey
ShopKeep POS New York NY
Single Digits Inc. Manchester NH
Sitel Nashville TN
SmartAction El Segundo CA
Sofica Group JSC Sofia Bulgaria
SolarCity San Mateo CA
SpareFoot Austin TX
Strategy to Revenue Buckinghamshire United Kingdom
Sundance Vacations Wilkes-Barre PA
SurePayroll Inc. Glenview IL
SYSPRO Costa Mesa CA
Telogis Aliso Viejo CA
Thismoment San Francisco CA
TradeKing Group Inc. Fort Lauderdale FL
Trifecta Communications Moore OK
TTNET Istanbul Turkey
TTNET Istanbul Turkey
United States Equestrian Federation Lexington KY
ValueSelling Associates Rancho Santa Fe CA
Verne Global Falls Church VA
Vestmark Wakefield MA Boca Raton FL
Vivint Inc. Provo UT
VIZIO Inc. Irvine CA
Vonage Holmdel NJ
Wells Fargo Bank - Treasury Management Client Services El Monte CA
Wheels Inc. Des Plaines IL
Zendesk San Francisco CA
ZoomInfo Waltham MA
Zuora Inc. Foster City CA

The Final Judges of the Top Sales Awards & Customer Service Awards


Final judging concluded on Wednesday for the 8th annual Stevie Awards for Sales & Customer Service, the world's top customer service awards and sales awards.  More than 260 professionals around the world participated in the preliminary and final judging process this year - a record number - and we thank all of the people who participated for their time, their interest, and their insights.

Two weeks ago in this space we acknowledged the 129 executives who participated in the preliminary judging process, which determined this year's Finalists.  Now it's time we thank the members of the seven specialized final judging committees, whose scores have determined the Gold, Silver and Bronze Stevie Award placements that will be announced at our gala awards banquet on Friday, February 21 at the Bellagio in Las Vegas.  (Get your tickets here.)

All judges are also acknowledged on the awards' website, will be listed in the official program book that will be distributed at the awards gala and online, and will receive a certificate of appreciation, suitable for framing.

Interested in participating in the 2015 judging process?  Learn more here.

The members of the seven final judging committees were as follows.

Customer Service & Contact Center Achievement Categories Final Judges

George OrrChair: George Orr, Vice President of Client Services at kCura in Chicago, Illinois, USA

Steve Ankenbrandt, Cofounder & President
Milyli Inc., Chicago, Illinois, USA

Bruce Blank, Director of Litigation Support
Foley & Lardner LLP, Westminster, Colorado, USA

Ye Chen, Founder
NexLP, Chicago, Illinois, USA

Ruth Diehl, Assistant Vice President
Harris Bank, Elmhurst, Illinois, USA

Anthony Digate, Senior Account Executive
SalesForce, Chicago, Illinois, USA

Jeff Gilles, Director, Product Solutions Group
Content Analyst Company, Reston, Virginia, USA

Tanya Glaser, Litigation Support Case Manager
Ogletree, Deakins, Nash, Smoak & Stewart PC, Chicago, Illinois, USA

Joann Kay, Customer Care Director
GraduationSource, Port Chester, New York, USA

Jim LeMere, Director Customer Contact Center
Great Wolf Resorts, Madison, Wisconsin, USA

Kit Mackie, Founder
NexLP, Chicago, Illinois, USA

Alicia Orr, Corporate Bookkeeper
Waterton Associates, Elmhurst, Illinois, USA

Walter Pynas, COO
George Jon Inc., Chicago, Illinois, USA

John Sanchez, Executive Vice President
Advanced Discovery, LLC, San Francisco, California, USA

Taffi Schurz, Vice President, Quality Assurance
LDiscovery, LLC, Chicago, Illinois, USA

Michael Senko, Partner
Wolf & Co LLP, Oakbrook Terrace, Illinois, USA

Christopher Terzich, Senior Vice President, Commercial Banking
Standard Bank & Trust Company, Lyons, Illinois, USA

Customer Service and Contact Center Individual Categories Final Judging Committee

Sanjeev GargChair: Sanjeev Garg, Global Head of Customer Care, Commercial Vehicles Business Unit at TATA Motors in Mumbai, India

Sumanth Badiga, Managing Director
Jasper Industries Limited, Hyderabad, Andhra Pradesh, India

Atul Bahel, Marketing Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Bhavana Bindra, Vice President, Automotive Business
Cummins India Limited, Pune, Maharashtra, India

Angela Blevins, Vice President Customer Care
Bluegreen Corporation, Indianapolis, Indiana, USA

Saibal Choudhuri, Global Account Manager
Shell India Markets Private Limited, Gurgaon, Haryana, India

Anurag Gupta, Director
DGM-India, New Delhi, India

Phillip Horvath, Senior Vice President, Professional Services
Merchant Partners, Redmond, Washington, USA

Manish Jar, Group Managing Director
Sewells Group, Navi Mumbai, Maharashtra, India

Shridhar P Joshi, Consultant Advisor
TATA Motors, Pune, Maharashtra, India

Achal Mehra, Director
Mahua Resorts Pvt Ltd, Mumbai, Maharashtra, India

Sanjay Passi, President & CEO
Pasco Motors, New Delhi, India

Mathew Sebastian, Managing Director
Strategic Learning Solutions Private Limited, Gurgaon, Haryana, India

Premanand Shenoy, Managing Director
Prerana Motors Private Limited, Bangalore, Karnataka, India

Vipul Tandon, Vice President, Distribution Business
Cummins India Limited, Pune, Maharashtra, India

Customer Service Department Categories Final Judging Committee

KellyThomasChair: Kelly Thomas, Assistant Vice President, Client Relations at OppenheimerFunds, Inc., in Englewood, Colorado, USA

Colleen Bolton, Client Officer
National Quality Review, Boston, Massachusetts, USA

Glen Colthup, Senior Director
SRS|Acquiom LLC, Denver, Colorado, USA

Andrea Daigle, Marketing Director
HindmanSanchez, Arvada, Colorado, USA

Bethany Demeter, Sales Analyst
Inspirato, Littleton, Colorado, USA

Russ DiBlasi, Vice President, Operations & Customer Care
Zions Bancorporation, Houston, Texas, USA

Vickie Friece, Vice President, Operations & Customer Care
Zions Bancorporation, Kanab, Utah, USA

Eric Head, Senior Director of Sales
Foresee, Ann Arbor, Michigan, USA

Adam Ihrig, Business Analyst, Chase Customer Service Real Time Solutions-Card
JPMorgan Chase, Heathrow, Florida, USA

Scott Kozak, Founding Partner/CEO
KozakandAssociates, Highlands Ranch, Colorado, USA

Jason Morris, Release Manager
SRS|Acquiom LLC, Denver, Colorado, USA

Joann Orefice, Director-Human Resources
Ticketmaster, Greenwood Village, Colorado, USA

Jacque Plair, Director, Network & Corporate Services
IHG, Atlanta, Georgia, USA

Tonya Plumer, Sales Assistant
Strategic Benefit Services, Rensselaer, New York, USA

Steven Puckett, Vice President, Retirement Plans
Strategic Benefit Services, Rensselaer, New York, USA

Soli Schwarz, Business Analyst
JPMorgan Chase, Heathrow, Florida, USA

Afton Semon, Director Customer Service-Support Service
Franklin Templeton, Rancho Cordova, Georgia, USA

Mike Twedt, Director Finance
Miller Heiman, Aurora, Colorado, USA

Vincent Vanden Bossche, Managing Director
Call Communications, Ottenburg, Belgium

Customer Service and Contact Center Team Categories Final Judging Committee

BenHerkenhoffChair: Ben Herkenhoff, Customer Interaction Center Manager at Outsell, LLC in Minneapolis, Minnesota, USA 

Teresa Allen, Owner
Common Sense Solutions, Shreveport, Louisiana, USA

Ken Amormino, Director of Call Center Operations
Time Warner Cable, Charlotte, North Carolina, USA

Dmitry Aristarkhov, Executive Vice President
National Association of Contact Centers, Moscow, Russia

Leah Bowes, Senior Director, Customer Experience
PaySimple, Denver, Colorado, USA

Laura Fredrickson, Director of Marketing
NIC Technologies, Arlington, Virginia, USA

Peggy Heafey, Director, Intermediary Partner Care
Marriott Global Sales & Customer Care, Omaha, Nebraska, USA

Tunde Hubina, Customer Care Director
UPC DTH S.á r.l., Luxembourg

Molly Kapoor, Head of Marketing
Birla Sun Life Mutual Fund, Mumbai, Maharashtra, India

Meltem Karateke, President
IMI Conferences, Istanbul, Turkey

Raymond Lohr, Customer Experience Program Manager
Kabel Deutschland, Den Haag, The Netherlands

Steve Mackie, Group Manager, Workforce Management
Target Corporation, Minneapolis, Minnesota, USA

Mary Poynter, Senior Director Managed Services
Contact At Once!, Alpharetta, Georgia, USA

Randy Selleck, Senior Director, EPS Call Center Operations
Assurant Solutions, Atlanta, Georgia, USA

Emily Truslow, Annuity Customer Service Manager
Securian Financial Group, St Paul, Minnesota, USA

Sales Achievement and Sales Individual Categories Final Judging Committee

Becky JohnsChair: Becky Johns, Vice President of MarketBridge in Bethesda, Maryland, USA

James Brodo, Senior Vice President, Marketing
Richardson, Philadelphia, Pennsylvania, USA

Nicky Brooker, Vice President
MasterCard, Purchase, New York, USA

Jason Brusa, Director, Partnership Brand Marketing
Capital One, Chicago, Illinois, USA

Jamie Clark, National Sales Coach
Forrest Performance Group, Fort Worth, Texas, USA

Dean Cowell, Senior Vice President, Marketing Strategy
Citi, Chicago, Illinois, USA

Fred Cremo, National Practice Leader
Humana, Tampa, Florida, USA

David deBuys, Associate Director
CEB, Arlington, Virginia, USA

Vincent DiCaro, Vice President, Development & Communication
National Fatherhood Initiative, Germantown, Maryland, USA

Christine Fludd, Loyalty Marketing Manager
Saks Fifth Avenue, New York, New York, USA

Kristi Kehr, Area Catering Sales Manager
Panera, LLC, York, Pennsylvania, USA

Howard Lewis, President
Family Heritage Life Insurance, Cleveland, Ohio, USA

Kore McBride, Owner
Miss Fit, Encinitas, California, USA

April Mock, Manager, CEM & Loyalty
Panera, LLC, Harrisburg, Pennsylvania, USA

Andrew Pyper, Senior Business Leader, US Merchant Marketing
MasterCard Worldwide, Purchase, New York, USA

Vicki Rollins, Vice President, Sales Operations
Angoss Software Corporation, Toronto, Ontario, Canada

Matthew Smith, Program Manager
Qualcomm, Encinitas, California, USA

Melissa Steward, Vice President, Marketing
National Fatherhood Initiative, Germantown, Maryland, USA

Jason Stroot, Strategic Partner Lead
Google Inc, New York, New York, USA

Cindy Wen, Marketing Specialist-Credit & Gift Card Marketing
Saks Fifth Avenue, New York, New York, USA

Jaffer Zaidi, Head of Retail Partnerships
Google Inc, New York, New York, USA

Sales Team and Sales Department Categories Final Judging Committee

Mike OrtegonChair: Mike Ortegon, Director of Global Sales Operations at in Austin, Texas, USA

Jeanne Conger, Certified Forrest PG Instructor
Forrest Performance Group, Fort Worth, Texas, USA

Michael Conley, Director Operations Mid Atlantic
Wyndham Vacation Ownership, N Myrtle Beach, South Carolina, USA

Daniel DiBona, Sales Manager
Elephant Insurance, Glen Allen, Virginia, USA

Robert Gillespie, Executive Vice President, Corporate Director Employee Development & Training
New York Community Bancorp, Inc., Cleveland, Ohio, USA

Linden Ingram, Executive Vice President
Imparta Inc., Austin, Texas, USA

Fred Kessler, Founder
Sales Partnerships, Inc., Westminster, Colorado, USA

Scott MacGregor, Vice President of Sales and Marketing
FloTech, Middletown, Connecticut, USA

Jason Mathias, Vice President of Sales Operations
Living Social, Fairfax, Virginia, USA

Rowena Maxwell, Senior Principle-Customer Sales & Service
Accenture, London, United Kingdom

Gene McNaughton, President
Elite Concepts, Inc., Ladera Ranch, California, USA

Julie Thomas, President & CEO
ValueSelling, Rancho Santa Fe, California, USA

Solution Provider and New Product and Service Categories Final Judging Committee

Ansa SekharanChair: Ansa Sekharan, Senior Vice President, Global Customer Support at Informatica Corporation in Redwood City, California, USA

Jamal Ayyad, Vice President-Service Delivery
SurePayroll, Inc., Glenview, Illinois, USA

Deepak Chawla, Senior Director Global Technical Services
Nutanix, San Jose, California, USA

Andrew Curtis, Manager, Product Specialists
iCIMS, Hazlet, New Jersey, USA

Churchill Dass Prince, Founder & CEO
Sales Intellect Company, Chennai, India

David Fong, Vice President, Marketing
Accounting 4 Solutions, Inc, Los Angeles, California, USA

J Israel Greene, Director of Managed Services
Gorilla Group, Chicago, Illinois, USA

Jimmy Griffith, Director, Quality Assurance
Assurant Solutions, Forth Worth, Texas, USA

Julie Holmes, Product Manager, Greenwood Village, Colorado, USA

Scott James, Program Manager, Member Advisory Center
Arizona State Retirement System, Phoenix, Arizona, USA

Eric Johnson, Senior Vice President & CIO
Informatica, Global Customer Support & Maintenance Renewals, Redwood City, California, USA

Jesintha Rajaratnam, Managing Partner
Joje India Consultants/Finance & HR, Ras Al Khaimah, United Arab Emirates

Mark Repkin, Chief Revenue Officer, Chicago, Illinois, USA

Rahul Sheth, Lead Strategy and Marketing
CRMnext, Noida, India

David Vasquez, Customer Care Executive
Ally Bank, Charlotte, North Carolina, USA

Carla Zachman, Director, Talent Acquisition and Talent Management
Insight Software, Greenwood Village, Colorado, USA

New Video: How to Enter The International Business Awards


We've just published a new video entitled" How to Enter The 2014 International Business Awards.  Watch it here.

IBA Video

The International Business Awards are the world's premier business awards program.  Now in their 11th year, the IBAs typically receive nominations from organizations in more than 50 nations and territories. 

All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to the IBAs, recognized as the world's top honors in business and the only completely international business awards competition.

The International Business Awards recognize achievement in every facet of the workplace. Stevie® Award trophies will be conferred upon top-scoring nominations in each category, to be determined by the ratings of more than 200 professionals around the world, acting as judges..

The IBAs feature a wide range of categories to recognize achievement in every aspect of the workplace, including

See the full list of International Business Awards categories.

In slightly more than four minutes the new video illustrates

  • How to get the entry kit
  • How to review and select categories
  • How to prepare and submit entries through the IBA website

The early-bird entry deadline for The 2014 International Business Awards is April 16.  See the complete IBA calendar here.

2014 International Business Awards Now Accepting Entries


The 2014 (11th Annual) International Business Awards, the world's premier business awards competition, is accepting entries.

Get your entry kit here.

Stevies 2014 LogoAll individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- may submit nominations to the IBAs, recognized as the world's top honors in business and the only completely international business awards competition.

The International Business Awards recognize achievement in every facet of the workplace. Stevie® Award trophies will be conferred upon top-scoring nominations in each category, to be determined by the ratings of more than 200 professionals around the world, acting as judges..

The IBAs feature a wide range of categories to recognize achievement in every aspect of the workplace, including

See the full list of International Business Awards categories.

Nominations should cite achievements since 1 January 2013. There is no eligibility timeframe for app and web site entries - it does not matter when they were first published.

The early-bird entry deadline, with discounted entry fees, is 16 April. The entry deadline is 14 May, but late entries will be accepted through 11 June with payment of a late fee. Entry details are available at

Results will be announced on 13 August and 2014 honorees will be celebrated at the 11th annual awards banquet in October in Paris, France.  

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Real Estate Investment Tips from an American Business Awards Winner


Theresa Bradley-Banta Real Estate Consultancy in Denver, Colorado, USA won a Gold Stevie® Award in the website awards categories of The 2013 American Business Awards, the U.S.A.’s top business awards program. The company also won a Bronze Stevie® for Company of the Year-Real Estate; and Theresa won the Bronze for Executive of the Year-Real Estate. (Entries are now being accepted to The 2014 American Business Awards - get your entry kit here.) With the rallying real estate market, Theresa provides1401bradleybanta some savvy tips on how to invest wisely.

“I started investing in real estate in 2004, largely by accident,” Theresa told us. “Through my work as a business coach, I realized that I could buy a property, rent it out, and, through the income received, upgrade to a far more beautiful home/office space.  I not only made my money back—and then some—but I also had the home and office of my dreams.”

Theresa was hooked.  Since then, investing in real estate has become her life’s passion and her main source of income. “It’s really as a result of my passion that I chose to become an educator and consultant,” she told us.  Her clients are individuals who want to invest, or are already investing, in real estate-from beginners to pros with million dollar investments.

Over the years, Theresa has seen that certain rules for real estate investment do not change. “Abide by them and income will follow,” she promises. Here are Theresa’s rules:

Education Counts
Indeed it does. If you can afford a coach or consultant, allow yourself that luxury. You will save a lot of time, energy, and money in the long run. As an educator, I’ve found it is not unusual for a client to sign on with the belief that real estate requires little more than the simple desire to get rich. It takes a lot more than that, however!

It’s A Job
Sorry, folks, but investing in real estate is a job. If you have the time and energy for it, great. If not, I recommend you walk away. I occasionally advise potential clients to do just that, which is why a consultant can help big-time to prevent you from losing your shirt—or at least your day job.

The Money Factor
Another myth is that you need to have a lot of money to invest in real estate. You don’t. You just need what I call a “good deal.”  If you have that, the money is there!  So what is a good deal? It’s a property that you just know is perfect-or close to it. In other words, when those additional partners you will need to fund the deal hear about it, they will jump at it.

For example, I found a wonderful 29-unit apartment building (a multifamily dwelling) but I needed investors. I simply chose to ask my brother-in-law; then, lo and behold, two friends of his—total strangers to me—stepped in. Both loved the deal. Not only that, one was a CPA and the other an attorney, so they were able to provide both financial and legal advice. The trick to finding those investors? Just ask! Your next investor might be the person standing next to you.

The Starting Point
Many first-time investors like to begin with residential real estate. This means investing in a residential property other than your own home. I have a neighbor here in Denver who did just that several years ago, and who is now reaping millions. My own biggest triumph was my first investment property: I bought it; renovated it; and sold it.  Real estate almost always appreciates, but it’s the first purchase that—if you do it right—can change your psychology (think confidence!) and allow you to build a portfolio that reaps your own millions.

Look Around
If you’ve never invested before, feel free to begin the way I did by simply driving around and looking for properties I liked.  Picture yourself owning it. Once you set that inner intention of ownership, you are on your way!

Networking is crucial to what I call the Research Phase. Start by networking with professionals who know what you need to know: real estate agents/brokers; property managers in the markets you like; even contractors familiar with the type of property you like.  In fact, any individuals who know the area you are reviewing from the bottom up.

Do Your Research
Do your research due diligence by going online to find the best resources. There are two blog posts available on my website that between them list some 15 sources for market research, including market data, demographics, and key articles.

Know The Real Numbers
Make sure you know the numbers. A mistake I see investors make most often—including the pros—is that they go with the proforma numbers given to them by agents or owners rather than having an expert go over them. You must have an experienced mentor or real estate investor on tap to help you with this. It may cost you some money (although some may do it for free), but this is something you have to do or you will make costly mistakes.

Invest In Apartment Buildings
While many beginners choose to start with a single-family residential property, as a consultant I sometimes recommend the next level up: invest in multifamily dwellings, or even apartment buildings. Investing in an apartment building is a logical first step. Advantages include cash flow from rental income, tax benefits, and property appreciation. That’s why I wrote a book last year entitled Invest In Apartment Buildings: Profit Without The Pitfalls.

The Over-Renovation Trap
Be sure to take a good look at the tenant base when researching a multifamily dwelling in which to invest. Where I so often see people go wrong—including the pros—is that the first thing they do on completing their purchase is to over-renovate the property.  Before any purchase, take a simple look around and be realistic. DO NOT FALL IN LOVE WITH A PROPERTY! Like any relationship, the chances that it’s going to change because you want it to are not high.  If there are beat-up cars lingering in the parking lot, it is not a given that you will suddenly attract a bigger-spending tenant base.  Or maybe the building is in a neighborhood that, no matter what you do, will never attract the tenants you’re after.

The Landlord Trap
For me, being a landlord is a joy. It’s a lot of work, but I love it. If you don’t want to be a landlord—and even having a property manager means overseeing the manager—this is not the field for you. I love being a landlord, which to me means the pure joy of providing a beautiful, well-managed space that my tenants can call home. What a gift that is to give!

Have A Great Team
Make sure you have an A-plus team around you, no matter the cost. These include contractors, property managers (if you are not choosing to manage the property yourself), financial experts, etc. The better your team, the better you will do. 

Get Educated
I’m ending where I began, because it’s crucial: Make sure you have someone on hand to educate you. A client of mine initially didn’t quite have the confidence to pull off a deal, but through our weekly sessions he now does, and he has just successfully invested in a multifamily property. It’s the confidence that counts!

For more information on investing, resources, and articles, visit Be sure to read Theresa’s informative blog.

About Theresa Bradley-Banta
Theresa Bradley-Banta, founder and CEO of Theresa Bradley-Banta Real Estate Consultancy, is an award-winning consultant, published author, and a sought-after speaker on reality-based strategies for buying, owning, and operating multifamily investment properties. She specializes in helping clients become ever more knowledgeable about the art of real estate investing. The TBBREC client base runs from beginners to professional investors with millions in investment income.

Theresa Bradley-Banta has been featured in The Equifax Finance Blog, on the radio show Chat With Women, in Scotsman Guide, on The Lucy Ann Lance Show, in The Fordyce Letter, and in AOL’s Daily Finance, among others.

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