The Stevie Awards Blog

Winners Announced in New German Stevie Awards

Posted by Maggie Gallagher on Thu, Feb 26, 2015 @ 01:17 PM

First Winners in Business Awards Program to Be Honored in Berlin on 27 March

Winners in the new German Stevie® Awards, a business awards program created to recognize achievement in the workplace throughout Germany, were announced today. The complete list of Gold, Silver and Bronze Stevie Award winners is available at www.StevieAwards.com/Deutschland.

GSA_Blog-1The Stevie Awards are widely considered to be the world's premier business awards, conferring recognition for achievement in the workplace over the past 13 years in programs such as The International Business Awards and the Stevie Awards for Women in Business. The new German Stevie Awards are only the second national Stevie Awards program, after the 13-year-old American Business Awards. Stevie winners will be celebrated and presented their awards at a gala banquet at the Ritz-Carlton Hotel in Berlin on Friday, 27 March. Tickets for the event are now on sale.

Stevie Award winners include, among others:

  • CYREN GmbH, Berlin
  • JUNIQE (Kollwitz Internet GmbH), Berlin
  • SATTLER, Göppingen, Baden-Württemberg
  • Sky Deutschland, Unterföhring, Bayern

All organizations operating in Germany were eligible to submit entries. Nominations of more than 200 organizations were considered for the awards this year.

Gold, Silver and Bronze Stevie Award winners were selected by more than 50 executives who participated in judging the week of 16 February. A second round of judging will determine a very few Grand Stevie winners from among all winners. The Grand Stevie winners will be announced at the 27 May banquet in Berlin.

The Stevie Award trophy, made by the company that makes the Oscar and other major international awards, is among the world's most coveted prizes.

For more information about the German Stevie Awards, visit www.StevieAwards.com/Deutschland.

Who's Coming to the Sales & Customer Service Awards on Friday?

Posted by Michael Gallagher on Sun, Feb 22, 2015 @ 08:15 PM

A record-setting crowd of more than 500 executives from around the world will gather at the Bellagio in Las Vegas on Friday, February 27 for the 9th annual Stevie Awards for Sales & Customer Service, the world's top sales awards, business development awards, contact center awards and customer service awards.  Tickets for the event are still on sale.

The presentations will begin at 5:15 pm with the Gold, Silver and Bronze Stevie Awards in the business development, new product, and solution provider categories.  After cocktails and dinner, the awards will continue at 7:40 pm with awards in the sales and customer service categories.  The evening will conclude with the presentation of Grand Stevie Award trophies to the 10 organizations that submitted the best body of entries to the 2015 competition.

More than 1,900 entries were submitted for consideration in this year's competition, a 27% increase over 2014.  Entries to the competition have more than doubled over the past three years.

So who's coming to the event in Las Vegas on Friday?  Here's the list of organizations that have already confirmed their participation.

(mt) Media Temple Culver City CA
60K Ltd. Sofia Bulgaria
Access One Inc Chicago IL
Acquia Inc. Burlington MA
Active Digital Tonbridge Kent United Kingdom
Adobe Systems San Jose CA
Allianz Global Assistance Richmond VA
Artificial Solutions Stockholm Sweden
Asurion Nashville TN
Avea Iletisim Hizmetleri A.S. Istanbul Turkey
BDNA Mountain View CA
Beeline.com Jacksonville FL
Billhighway Troy MI
Black Knight Financial Services Jacksonville FL
Blacklane GmbH Berlin Germany
Blinds.com Houston TX
Blizzard Entertainment Irvine CA
Bluebeam Software Pasadena CA
Box Inc. Los Altos CA
BTC Bahamas
BuildASign.com  Austin TX
Buildium Boston MA
Carbonite Boston MA
Cars.com Chicago IL
Cisco Systems Inc San Jose CA
Clean Power Finance San Francisco CA
ClearSlide San Francisco CA
Code42 Minneapolis MN
Comcast Cable Philadelphia PA
Common Sense Solutions Shreveport LA
Competence Call Center Vienna Austria
Comview Corporation Huntington Station NY
Constant Contact Waltham MA
Core BTS Carmel IN
Corporate360 Pte Ltd Singapore
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Delta Air Lines Atlanta GA
Delta Defense West Bend WI
DenizBank Istanbul Turkey
DHL EXPRESS ARGENTINA Buenos Aires Argentina
DHL Express Mexico
DHL EXPRESS NZ LTD Auckland New Zealand
DHL Express U.S. Plantation FL
DHL Global Forwarding Miami FL
Digital Risk  Maitland FL
Donlen Corporation Northbrook IL
EFG Companies Irving TX
EMKAY Inc Itasca IL
eMoney Advisor  LLC  Conshohocken  PA
eMoney Advisor LLC Conshohocken PA
fastjet  Gatwick  United Kingdom
FedEx TechConnect Memphis TN
Findasense Madrid Spain
FLOW Jamaica Kingston Jamaica
Fujairah Police General Head Quarters Al Fujairah United Arab Emirates
Gaggle Bloomington IL
GoDaddy.com Scottsdale AZ
GraduationSource Port Chester NY
GuideWell Connect  Jacksonville FL
Halyard Health Irvine CA
HomeAway Inc. Austin TX
HomeServe USA Norwalk CT
HotelTonight San Francisco CA
IBM Corporation Armonk NY
Imparta Inc Austin TX
IMVU Inc. Mountain View CA
Infinite Conferencing Springfield NJ
Informatica Corporation Redwood City CA
INTERTECH A.S. Istanbul Turkey
Invenio Solutions Austin TX
ISN Dallas TX
j2 Global Inc. Ottawa ON Canada
Janek Performance Group Las Vegas NV
Kohl's Department Stores - Credit Division Menomonee Falls WI
Lennox Industries Inc. Richardson TX
LivingSocial Inc. Washington DC
Lucernex Technologies Plano TX
Magnolia HVAC Riverside CA
MaintenanceNet  Inc.
MarketBridge Bethesda MD
Marriott Intermediary Partner Care Omaha NE
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
MassMutual Life Insurance Company Springfield MA
Mastercard Miami FL
Measat Broadcast Network Systems Sdn Bhd Kuala Lumpur Malaysia
MedCost LLC Winston-Salem NC
Mercury Payment Systems Durango CO
MetTel New York NY
Microsoft Corporation  Redmond  WA
Ministry of Interior Sharjah Police HQ Sharjah United Arab Emirates
Mozy by EMC Pleasant Grove UT
Network Alliance Reston VA
Nuance Communications Burlington MA
Nudge American Fork UT
NYCM Insurance Edmeston NY
Oi  Rio de Janeiro  Brazil
OmniUpdate Camarillo CA
OnTarget Partners Frisco TX
OptumRx Irvine CA
Paycor Cincinnati OH
PCCW Teleservices  Dublin OH
Photodex Austin TX
Picore International Calabasas CA
Police Attache  Washington DC
PrimePay West Chester PA
Pronq-by HP Sunnyvale CA
PSCU St. Petersburg FL
Rackspace San Antonio TX
Revana Tempe AZ
Revenue Storm Schaumburg IL
Richardson Philadelphia PA
Rocket Matter Boca Raton FL
Salesforce  San Francisco, CA
SalesStaff LLC  Houston TX
Service Express Grand Rapids MI
Sharegate Montreal QC Canada
ShopKeep New York NY
Sofica Group JSC Sofia Bulgaria
Sparkcentral San Francisco CA
Statewide Intake Austin TX
SugarCRM Cupertino CA
Sundance Vacations  Wilkes-Barre  PA
Swiss Reinsurance Company Zurich Switzerland
Telerx Horsham PA
Telogis Aliso Viejo California
Texas.gov Austin TX
The Coca-Cola Company Iberia + Findasense Madrid Spain
The Efficiency Sales Professional Institute San Francisco CA
Time Warner Cable New York NY
Trupanion Seattle WA
Turner Industries Group LLC Baton Rouge LA
TweetMyJobs Burbank CA
United Credit Consultants Burnsville MN
United States Equestrian Federation Lexington KY
UnitedHealthcare Minnetonka MN
UPMC Health Plan Pittsburgh PA
USANA Health Sciences Salt Lake City UT
USHEALTH Advisors L.L.C. Grapevine TX
ValueSelling Associates Rancho Santa Fe CA
WCCT Global Cypress CA
Webs  Reston VA
Wells Fargo San Francisco CA
Wheels Inc. Des Plaines IL
WP Engine Austin TX
Wyndham Vacation Ownership Orlando FL
XDBS Corporation Hawthorne CA
Ytel Foothill Ranch CA
Zions First National Bank Salt Lake City UT

It's too late to submit nominations to the 2015 Stevie Awards for Sales & Customer Service, but it's the right time to plan for the 2016 competition.  Join the mailing list and you'll be emailed the 2016 entry kit as soon as it's available in July.

Join the Mailing List

Tags: customer service awards, sales awards, business development awards

13th Annual American Business Awards Issues Call for Entries

Posted by Maggie Gallagher on Tue, Feb 10, 2015 @ 09:19 AM

   Business Awards to Honor Best Organizations, Individuals, and Teams in the U.S.A.

The Stevie® Awards today issued the call for entries for The 13th Annual American Business Awards, the premier business awards competition in the U.S.A, which last year attracted more than 3,000 nominations from organizations nationwide.

ABA-newsletter-1All organizations operating in the U.S.A. are eligible to submit nominations -- public and private, for-profit and non-profit, large and small. The entry deadline is March 25 and late entries will be accepted through April 22 with payment of a late fee. The 2015 awards will honor achievements since the beginning of 2014. Entry details are available at http://www.StevieAwards.com/ABA.

Stevie Award winners will be selected through two stages of judging by more than 200 professionals worldwide. Finalists will be announced in mid-May, and the awards presented at two gala events: on June 22 at the Fairmont Hotel in Chicago, and on September 11 at San Francisco’s Julia Morgan Ballroom. Stevie Awards will be conferred at three levels of distinction: Gold, Silver and Bronze. Several Grand Stevie Awards also will be conferred as best-of-competition prizes. Stevie Award trophies are among the world's most coveted prizes.

The American Business Awards recognize achievement in every facet of the workplace. Categories include:

There are many new categories in the ABAs this year, including Woman of the Year (in the Management categories), Branded Content Campaign of the Year (in the Marketing categories), and Best Business Book (in the Publication categories).   There are also several new Company/Organization categories that don’t require entry fees, including five Startup of the Year categories and Energy Industry Innovation of the Year, a category that will recognize singular innovations in energy-related technology, production, conservation, storage or delivery.

The New Product & Service categories have been greatly expanded for 2015, with entirely new sets of categories to recognize Content- and Education-related products and services.

Every new product or service nominated in The 2015 American Business Awards will automatically be included in voting for the People's Choice Stevie Awards for Favorite New Products a worldwide public vote Voting will open to the general public in July, and the winners will be honored at The American Business Awards' new product & technology awards banquet in San Francisco on September 11.

Top Stevie winners last year included Accenture, AMD, Angel MedFlight Worldwide Air Ambulance, AT&T, BDS Marketing, CapitalOne ShareBuilder, Engility, Home Instead Senior Care, Makovsky, MedTech College, MWW, NASCAR, Pacific Life, Quality Systems, Renters Warehouse, SCRA, Slack and Company, and Univision Communications. 2014 results are summarized at http://www.stevieawards.com/pubs/awards/403_2183_24911.cfm.

Category Spotlight: Free Business Awards Categories in the ABAs and the IBAs

Posted by Michael Gallagher on Wed, Feb 04, 2015 @ 02:14 PM

What do you do if you really want to pursue Stevie® Awards recognition for your organization and your colleagues, but you haven't a dollar or a euro or a pound or a won or any other form of currency in your budget for entry fees?

Start_UpThis category spotlight is about the categories in two Stevie Awards competitions, The 2015 (13th Annual) American Business Awards and The 2015 (12th Annual) International Business Awards, that you can enter without having to pay entry fees. These are the largest and most diverse business awards competitions in the world, together attracting more than 6,800 entries in 2014.

The ABAs are open to all organizations operating in the U.S.A. The IBAs are open to all organizations worldwide. The 2015 editions of both competitions will recognize achievements since January 1, 2014. Both offer a wide variety of categories to choose from. Most categories require payment of an entry fee (the Stevie Awards are funded primarily through entry fees), but there are a handful of categories in both competitions that anyone may enter, free of charge. See below for the entry deadlines for the ABAs and IBAs .

Startup of the Year

Both competitions feature several new Startup of the Year categories that may be entered free of charge. Companies that began operations since the beginning of 2013 may be nominated, as long as the nomination describes the company's achievements since the beginning of 2014. There are four variations of  this category in both competitions: for startups in business products industries, business services industries, consumer products industries, and consumer services industries. Submissions to these categories require an essay of up to 650 words, describing the company's achievements since the beginning of 2014, and a bullet-list summary of up to 10 of the company's primary achievements in that time. You have the option to attach any number of supporting materials (work samples, videos, images, press clippings, etc.) to the entry.

The ABAs also feature a separate category for Tech Startup of the Year that may be entered free of charge. The entry requirements for this category are the same.

Energy Industry Innovation of the Year

This is another new free category for 2015, common to both the ABAs and the IBAs. This category recognizes singular innovations in energy-related technology, production, conservation, storage or delivery, by an organization or an individual, since January 1, 2014. See our recent blogpost about this category.

The Startup of the Year and Energy Industry Innovation of the Year categories are part of the Company/Organization categories in the ABAs and IBAs.

Categories for Non-Executive Individuals

The ABAs have more free categories than the IBAs do. The American Business Awards also feature several free categories in which non-executive professionals in the U.S.A. may be nominated. (By non-executive we mean anyone under a Vice President level.) These categories include Marketer of the Year, Communications Professional of the Year, Product Developer of the Year, Technical Professionals of the Year, and Support Staffer of the Year. Submissions to these categories require an essay of up to 650 words, describing the nominee's achievements since the beginning of 2014, and a bullet-list summary of up to 10 of the nominee's primary achievements. You have the option to attach any number of supporting materials (work samples, videos, images, press clippings, etc.) to the entry.

The entry deadline for The American Business Awards is March 25. Late entries will be accepted through April 22 with payment of a late fee. Complete information about the ABAs is available at www.StevieAward.com/ABA.

The early-bird entry deadline for The International Business Awards is April 15. The final deadline is May 13, but late entries will be accepted through June 10 with payment of a late fee. Learn more at www.StevieAwards.com/IBA.

So who are you going to nominate in The American Business Awards and/or The International Business Awards?

Tags: Free Categories

Watch the TV Broadcast of the Women in Business Awards

Posted by Michael Gallagher on Thu, Jan 29, 2015 @ 12:39 PM

Biz TV will broadcast a special television program about the 11th annual Stevie Awards for Women in Business on Friday, January 30 at 10:00 ET, with a repeat broadcast on Sunday, February 1 at 6:00 pm ET.

Biz TV BroadcastThe Stevie Awards for Women in Business are the world's top honors for female entrepreneurs, executives, employees, and the organizations they run. The 11th annual awards were presented during a dinner in New York on November 14, 2014. More than 400 nominees and their guests from around the world attended.

Read Biz TV's blog post about the broadcast here.

Biz TV is associated with Biz Talk Radio, which broadcast the November proceedings live across the U.S.A.

We saw a preview of the program the other days and it's outstanding! The program features all of the on-stage Grand and Gold Stevie Award presentations, selected interviews with Stevie Award winners, and some original videos produced by 2014 Stevie winners.

Biz TV promises to broadcast the program several more times in the first quarter of this year after the first two airings. We'll publicize those dates when we have them.

Watch the Broadcast

Learn more about the women in business awards at www.StevieAwards.com/Women.  The 2015 competition will open for entries in May.

Tags: business awards, women awards, women in business awards

Final Judging Chairs Named for Sales & Customer Service Awards

Posted by Maggie Gallagher on Wed, Jan 28, 2015 @ 05:23 PM

The Stevie® Awards have announced the seven executives who are chairing the specialized final judging committees for the 9th Annual Stevie Awards for Sales & Customer Service, the world's top sales awards and customer service awards program.

Final judging began last week and will continue through February 4.  Finalists in the competition were announced last week.  Final judging committees are reviewing and rating the Finalists, and their average scores will determine the Gold, Silver and Bronze Stevie Award placements that will be announced during a gala event at the Bellagio in Las Vegas on February 27.

The seven committee chairs have worked with the Stevie Awards to recruit and brief the members of the final judging committees, who will be named in a separate article next week.

So let's meet our seven final judging committee chairs.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT CHAIR
Ric Riddle, VP, Demand Generation

SalesStaff LLC, Stafford, Texas, USA

SA_SI-Chair-Riddle2

Ric Riddle serves as the vice president of Demand Generation at SalesStaff. He is responsible for global demand for the fast-growing SalesStaff revenue acceleration platform. He leads a team that integrates a variety of functions and has a material influence on the strategy and performance of the company. Ric oversees demand generation, market response, content marketing, social outreach, product marketing, and sales enablement.

Ric brings more than twenty years of experience and energy in driving demand and stewarding customer success. He is a recognized thought leader and has served as a senior executive at some of the most well-known enterprise brands, bringing a dynamic blend of creativity, ground level execution, and scalable best practices. Ric’s integrated approach to engaging target audiences, shaping brand attitudes, and generating qualified pipeline for sales teams makes him a valuable contributor to the SalesStaff executive team.

Ric lives in Austin, Texas yet remains passionate about the University of Houston and his beloved Astros. His favorite activities are those spent with his wife and three children.

SALES DEPARTMENT/SOLUTION PROVIDER CHAIR
Cigdem Wondergem, Global Head of Sales Training 

DHL Global Forwarding, Global Head Office, Bonn, Germany

SD-Chair-Wondergem2

Cigdem Wondergem has worked for the past 18 years at DP DHL Group in different business units, and has held roles within marketing and sales for regional and global teams. She loves working in a multinational environment with colleagues from different cultures. Her personal motto is: “Dream, act, and enjoy!.”

Cigdem was born in Istanbul, Turkey. After graduating from the Sankt George College in Istanbul, she went to study in Austria, and after leaving university completed her studies with an MBA in International Management from UBI Brussels. While studying in Austria, Cigdem worked actively for the international student organization AIESEC, both as Local Committee President of Innsbruck and as National Committee President of Austria.

Now based in Bonn, Germany, Cigdem is married with a young son and daughter. Her family is multilingual and can communicate in four languages.

SALES TEAM/SALES ACHIEVEMENT CHAIR
Todd E. Quarfot, EVP, Chief Sales Officer

PrimePay, West Chester, Pennsylvania, USA

ST-Chair-Quarfot2

Todd Quarfot joined PrimePay in 2001 as vice president, Sales and Marketing. As the Chief Sales Officer, he is currently responsible for all sales groups and regions across the U.S. In addition, he leads a corporate team with responsibility for sales training, sales operations and enablement, and product group management.

Before joining PrimePay, Todd spent about seven years with Gartner, Inc., based in Stamford, Connecticut. While at Gartner, he served in several leadership positions in sales and marketing that culminated in the role of vice president, Sales Process, focused on worldwide sales technology adoption and sales management process.

Prior to joining Gartner, Todd spent more than 12 years with the Eastman Kodak Company. Todd graduated from Bowling Green State University, Ohio, in 1982.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL CHAIR
PeggyPeggy Heafey, Director of Intermediary Partner Care,
Marriott International, Omaha, Nebraska, USA

Peggy Heafey has been with Marriott International for 26 years. Her background includes experience in Reservation and Group Sales, Training and Development, and Customer Care. Under her leadership, the department has grown from providing primary services for travel agents, to 8 desks and functions supporting all travel, group, wholesale, and OTA intermediary partners and over 4,000 Marriott properties globally.

CUSTOMER SERVICE/CONTACT CENTER TEAM CHAIR
David Graffia, Vice President, Sales

dinCloud, Gardena, California, USA

CST-Chair-Graffia2

David Graffia has over 20 years of channel experience in the area of IT sales and consulting.  He has expertise in cloud services, infrastructure and asset management, electronic procurement, software licensing, and services (both managed and professional). As vice president, Sales for dinCloud, David has established relationships and built partnerships with some of the industry’s largest global aggregators and Value Added Resellers including Ingram Micro, En Pointe Technologies, CDW, Insight Enterprises, and Tech Data.

Prior to joining dinCloud, David spent nearly a decade at En Pointe Technologies, one of the largest Microsoft Licensing Solution Providers, where he served as vice president of Sales. In addition to sales and marketing, his responsibilities included managing the corporate strategy and the development of emerging technologies. David has also worked in executive management at PC Mall and Hartford Computer Group.

David has served on numerous advisory councils and is currently a member of the Technology Executives Club, IT Leaders Circle, and IT Marketing Institute. He enjoys building partnerships and broader business relationships, and is always willing to provide guidance and support.

CUSTOMER SERVICE DEPARTMENT & NEW PRODUCT/SERVICE CHAIR
Rosa M. Moreno, SVP, Treasury Services Manager

Wells Fargo & Co,Treasury Management Client Delivery, El Monte, California, USA

CSD-Chair-Moreno2

As senior manager for the Technical Services and Research teams, Rosa Moreno oversees second-level support to treasury management clients who use the
Commercial Electronic Office® portal, and supports the customer service officers (CSOs) on complex research transactions. Rosa’s teams are located in three sites: Los Angeles, California; Charlotte, North Carolina; and Jacksonville, Florida.

Previously, Rosa managed the Los Angeles Treasury Management Customer Service (TMCS) team, responsible for CSOs supporting Wholesale clients, and spent time as a product implementation manager. Prior to joining TMCS, Rosa worked with retail banking as a customer service manager, where she gained a keen understanding of customer needs and expectations.

In 2014, Rosa received the Bronze Stevie® for Women in Business in the Category of Female Executive of the Year/Accounting and Financial Services. Rosa’s training includes Managing for Excellence, Achieving Extraordinary Customer Service, and Frontline Leadership.

CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT CHAIR
Tim Taylor, Chief Client Success Officer
Telogis, Aliso Viejo, California, USA

CSA-Chair-Taylor2

Tim Taylor has extensive experience in senior leadership positions with start-up and fast-growth companies on an international scale. As founder and CEO of Tycom Corporation (now Kyocera Tycom Corp.), CEO of Tycom Dental Inc. (now SybronEndo Corporation, a division of Sybron Dental Specialties), and CEO of Tulon Inc., Tim has a track record of successful product development and company leadership in a variety of markets. Prior to joining the team at Telogis, he had been the director of Liquidmetal Saga Italy, a technology start-up company in the Veneto region of Italy aimed at the European luxury goods market.

Tim earned a Bachelor of Arts in Russian Language and a Bachelor of Science in business administration from the University of Southern California.

Tags: customer service awards

Stevie Awards for Sales & Customer Service Announce Finalists

Posted by Maggie Gallagher on Thu, Jan 22, 2015 @ 11:00 AM

Gold, Silver and Bronze Stevie Winners in 9th Annual Competition to Be Announced in Las Vegas on February 27

Finalists in the 9th Annual Stevie Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards and sales awards categories.  Organizations with Finalists in multiple categories include AllClear ID, Avea Iletisim Hizmetleri A.S., Data & Analytics - Black Knight Financial Services, Delta Air Lines, DenizBank A.S., DP DHL, (in various locations worldwide), EMKAY Inc, Fareportal, FedEx TechConnect, Fujairah Police General HQ, GuideWell Connect, HomeAway, Inc., HomeServe USA, iHeartMedia, Inc., John Hancock Financial Services, Kohl's Department Stores, Lennox Industries, Inc., Marriott Vacation Club, MassMutual Life Insurance Company, Ministry of Interior, Sharjah Police HQ, Nuance Communications, Nudge, OptumRx, PetRays, Richardson, Sales Partnerships, Inc., SurePayroll, Inc., Visualize, VIZIO Inc., Wells Fargo, Wyndham Vacation Ownership, and ZoomInfo, among others. For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

BellagioGold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new German Stevie Awards. The Stevies are widely considered to be the world’s premier business awards.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.

More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 - February 4.  

PCSAFCS_LogoBeginning today, the general public may cast their votes for their favorite providers of good customer service in the People’s Choice Stevie® Awards for Favorite Customer Service Department. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards for Favorite Customer Service in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 27.

About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.

German Stevie Awards prämieren besten Kundenservice

Posted by Catrin Beu on Fri, Jan 09, 2015 @ 03:27 PM

Ein moderner und kompetenter Kundenservice gilt längst als wichtiger Wettbewerbsfaktor, um eine hohe Kundezufriedenheit zu gewährleisten und die Kunden an ein Unternehmen oder eine Marke zu binden. Deshalb investieren immer mehr Unternehmen in die Qualität ihres Kundenservice. Doch was zeichnet einen kompetenten und modernen Kundenservice aus?
 
Kundenservice bedeutet, die Bedürfnisse des Kunden im Blick zu haben. Er deckt die ganze Bandbreite des Kundenkontakts ab: von der Produktauskunft, über das Callcenter für technischen Support bis hin zum Beschwerdemanagement, für den Fall, dass doch einmal etwas schief gegangen ist.

Erreichbarkeit: auf den Kunden zugeschnitten
Während Telefon und Email immer noch zu den meistgenutzten Kontaktkanälen zählen, nutzen immer mehr Kunden die Social Media Angebote der Unternehmen, um Fragen zu stellen oder um Beschwerden zu äußern. Unternehmen tun daher gut daran, die verschiedenen Kanäle ihres Kundenservice miteinander zu verzahnen, um einen optimalen Bearbeitungsprozess von Kundenanfragen zu gewährleisten.
Neben dialogorientierten Kanälen nimmt auch die Relevanz von sogenannten Self-Service-Angeboten wie Foren, interaktiven FAQ und Unternehmenswikis weiter zu. Diese 24/7-Kanäle ermöglichen es den Nutzern, sich orts- und zeitunabhängig beispielsweise über Produkte und Serviceleistungen zu informieren.

Qualitätsmerkmal: Verlässlichkeit
Ob auf dem Shopfloor, in der Kunden-Hotline oder während der Beratung über die Online-Chatfunktion, Kunden legen großen Wert auf die Richtigkeit der erteilten Auskünfte, auf die Freundlichkeit der Berater sowie auf deren Fähigkeit schnell und lösungsorientiert zu handeln.
Auf Grund der umfassenden Möglichkeiten im Internet haben sich viele Kunden bereits informiert, bevor sie den Kontakt zum Unternehmen suchen. Meist suchen sie Auskunft oder Unterstützung in ganz konkreten Anliegen. Die Kundenberater müssen daher sehr gut informiert und geschult sein, um den Kunden weiterhelfen zu können. Hier spielt auch das unternehmensinterne Wissensmanagement eine wichtige Rolle. Kann ein Servicemitarbeiter einem Kunden nicht direkt weiterhelfen, muss er genau wissen, wo er die entsprechenden Informationen erhält oder wer weiterhelfen kann.

Stevie Awards: Auszeichnung für herausragenden Kundenservice
Die German Stevie Awards prämieren herausragende Leistungen im Bereich Kundenservice. Bis zum 11. Februar 2015 können sich Unternehmen um den Titel „Kundenservice des Jahres“ für Abteilungen und Teams sowie einzelne Manager bewerben.
Von der Strategieentwicklung eines neuen Kundenservicekonzepts, der Verknüpfung eines Produktes mit einer neuen Kundendienstleistung, über die Einführung oder Optimierung neuer Kommunikationskanäle oder Kommunikationsmethoden im Kundendialog, bis hin zu einer schnellen und eleganten Lösung eines Kundenproblems: Verfassen Sie zu Ihrer erbrachten Leistung eine Beschreibung von bis zu 525 Wörter. Am besten dokumentieren Sie Ihre Einsendung mit weiterführenden Informationen, die Sie als Dateien mit Ihrer Beschreibung bei der Online-Bewerbung mit hochladen. Ihre Teilnahmeunterlagen für die German Stevie Awards erhalten Sie hier. Kurzentschlossene können noch bis zum 13. Januar auch an den Stevie Awards for Sales & Customer Service teilnehmen. Mehr über die Teilnahme erfahren Sie auf unserem Blog oder auf der Homepage

 

Tags: customer service award, The German Stevie Awards, Kundenservice-Awards

Limited Number of 2014 Gold Stevie Award Medals Now Available

Posted by Michael Gallagher on Tue, Jan 06, 2015 @ 03:29 PM

We have struck a very limited number of 2014 Gold Medals that are now available for purchase in the Stevie Awards Store to all 2014 Gold Stevie Award winners. 

Purchase Now

We have had only 50 Gold Stevie medals struck and once they are gone they will be gone for good.  The price of each Gold Stevie medal is $50 + shipping & handling.

Only Gold Stevie Award winners in the following 2014 Stevie Awards programs are eligible to purchase this limited edition item:

Medals are 3 inches x 0.25 inches. Each medal features the Stevie® Awards image and the year of conferral. Each medal comes in a presentation gift box, with a transparent viewing window on top.

Order your 2014 Gold Stevie Award medals today.

In addition, we are offering discounted pricing this month on 2014 Silver and Bronze Stevie Award medals.  Typically available for $50 each + shipping & handling, this month 2014 Silver and Bronze Stevie Award winners can purchase additional medals in the Stevie Awards Store for just $25 each + shipping & handling.

Questions about these items?  Email us at help+awards@stevieawards.com.

 

Tags: Stevie Award Store

Verlängerte Teilnahmefrist bei den ersten German Stevie Awards

Posted by Catrin Beu on Thu, Dec 11, 2014 @ 11:59 AM

Auf Grund der regen Nachfrage verlängern die Organisatoren der German Stevie Awards die Teilnahmefrist bis zum 11. Februar 2015. „Eigentlich sollte der Einsendeschluss gestern enden“, erklärt Michael Gallagher, Präsident und Gründer der Stevie Awards. „Doch auf vielfachen Wunschhaben wir die Teilnahmefrist für alle Kategorien der German Stevie Awards verlängert. Jetzt haben die Interessenten noch rund neun Wochen Zeit, um die Teilnahmeunterlagen anzufordern, ihre Bewerbungen aufzubereiten und einzureichen.“  

Stolze Stevie Award Gewinnerinen

Teilnahmeberechtigt sind Unternehmen, die in Deutschland tätig sind: jeder Größe, gemeinnützig oder gewinnorientiert sowie privat oder öffentlich. Auch Einzelpersonen dürfen sich bewerben. Die Teilnahme erfordert in den meisten Kategorien eine Beschreibung der Unternehmensleistungen in Bezug auf die gewählte Kategorie. „Wichtig ist hier: authentisch bleiben!“, rät Gallagher. „Darüber hinaus können die Teilnehmer zusätzliche Unterlagen wie Weblinks, Videos, Presseberichte und andere Referenzen auf unseren Server hochladen, damit die Jury einen umfassenderen Eindruck von dem Unternehmen und seinen Erfolgen erhält.“ 

Ab dem 16. Februar bewertet eine Jury aus Wirtschaftsexperten die Bewerbungen und ermittelt mittels eines Punkteverfahrens die Gewinner der Gold-, Silber- und Bronze-Stevie-Awards in den jeweiligen Kategorien. Ab dem 23. Februar werden dann die Gewinner bekannt gegeben. 

Die feierliche Preisverleihung findet am 27. März in Berlin statt.  

Weitere Informationen über die Teilnahme finden Sie unter www.stevieawards.com/Deutschland 

 

 

Tags: German Stevie Awards, deutschland, Teilnahmefrist, Verlängerung, Kategorien

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