Stevie-winner OfficePartners360 (OP360) is a specialized outsourcing company focused on providing custom back office and customer service solutions for small to medium-sized businesses and Fortune 500 companies.
US-owned and managed, OP360 was founded in 2006 by entrepreneurs with strong experience in technology, HR, IT, and finance. Today, they are a full-service, fast-growing solutions provider with thousands of global employees and clients ranging from mid-sized corporations toFortune 500 firms.
Because the owners have been clients of offshore and outsourced services, they understand first-hand the benefits of outsourcing. For clients who require personnel, OP360 ensures the outsourced team not only performs but also operates as an extension of the client’s existing teams with the same shared values, training, and culture. In addition, OP360 operates out of premium facilities in tier-two cities thereby reducing client costs.
Principles in Action
OP360 leaders are committed to building and maintaining a transformative, high-performing culture. They hope to do this through effective communication, genuinely caring about their team (and the communities where they live and work), ensuring rapid career development for strong performers, and providing well-above-average compensation. Their methods seem to work, as they consistently have an exceptionally high management retention rate.
When the pandemic thrust the world into a state of disarray, leaders in the Philippines office responded by tapping into OP360’s core values of compassion and cooperation, as well as its ability to stay agile and adaptable to changing circumstances in order to guarantee employee health and well-being.
By March 2020, 99% of staff were successfully pivoted to remote work. Computers and portable WiFi kits were sent home with employees, and those who did not have a suitable home office were housed in hotels from where they could work. A corporate telecommuting package was also offered for staff to have wired internet at home. Remote IT support was available 24/7, and when needed, IT staff were deployed to homes to swap out or repair damaged assets. A resiliency hub was also maintained to cater to employees who, due to emergencies, were unable to continue working remotely.
When onsite work resumed, staff were shuttled to and from the offices to limit exposure to the commuting public. Free meals were provided to limit the need to leave the offices during breaks. A stringent office sanitation and disinfection schedule was maintained; more staff were certified in first aid and safety; and additional clinic nurses were hired to ensure safety. A mental health program was also launched to support employees’ mental well-being. Employees who tested positive for Covid-19 were given paid time off and received a care kit.
As soon as vaccines were available in 2021, OP360 rolled-out its vaccination campaign, “Together & for Each Other.” Joining a public-private venture, OP360 offered free vaccination to employees and their dependents. Within 3 months, 78% of staff were fully inoculated through the company’s efforts, exceeding the Philippines’ then-national average. The company also extended its care externally by distributing face masks and vitamins to 5 beneficiary-schools of its philanthropic arm, OP360 Cares.
While the situation exacerbated vulnerabilities, OP360 never stopped operating with the health and safety of its community in mind.