Headquartered in New York, NY, Stevie Award-winner LivePerson is a global technology company that develops conversational commerce and AI software. Their software enables businesses to engage with their customers in real time through various channels such as messaging, chat, and voice. Customers can easily reach out to companies through these channels, and businesses can respond to them in real time.

LivePerson’s Conversational Cloud helps brands of all kinds make Conversational AI the digital “front door”: their first point of contact with customers, setting the tone for their entire relationship. Essentially replacing in-store greeters, these virtual assistants and automation not only welcome and start customers down the path to what they need but often solve problems outright or even convince them to purchase more. And just as the best salespeople know when to go to managers, they seamlessly escalate to human counterparts as needed.

LivePerson makes life easier for people and brands everywhere through this Conversational AI. Its products empower consumers to stop wasting time on hold or on websites and, instead, message their favorite brands just as they do with friends and family. LivePerson has 1,200 employees globally and serves over 18,000 customers, including leading brands like HSBC, Orange, and The Home Depot.

Making AI More Than a Buzzword
In 1995, the company invented online chat for brands, disrupting communication by removing the need for 1-800 numbers, hold times, and endlessly scanning websites. Later, the company made it easy for consumers to connect with brands on their own time on their favorite messaging platforms, then introduced Conversational AI to automate these conversations, making massive scale possible while still providing outstanding experiences.

Enterprise brands across the globe now use LivePerson’s AI-powered customer engagement solutions to have conversations with millions of consumers as personally as they would with one. With LivePerson, brands have reduced customer care costs by up to 50% and increased annual sales by hundreds of millions of dollars.

2022 was a year of massive AI hype and customer experience (CX) failures. Consumers saw both the chaos that ensues when brands don’t keep up (e.g., Southwest Airlines’ holiday debacle) and the promise of AI to make better experiences (e.g., ChatGPT’s mind-blowing text generation). But between the CX fails and overblown prognostications about AI taking over, LivePerson delivered actual business outcomes that improved real life for brands, agents, and customers.

To keep on the bleeding edge, LivePerson’s team pioneered new AI capabilities that deliver and automate even more meaningful, natural-feeling conversations. These innovations drive the state-of-the-art in Conversational AI forward by improving bot and agent performance, boosting customer engagement, and accelerating time to value — all while cutting costs.

For example, Repeat Intent Rate better measures modern ways of delivering CX, replacing outdated metrics built around human-to-human interactions on legacy channels. This is a leap forward in measuring how brands use AI, like the leap from measuring a newspaper's print circulation to measuring digital performance.

Significant 2022 enhancements and integrations making their platform more potent than ever included:

• AI Search: immediately answers questions without escalating to humans, right out of the box
• On-Demand Recommendations: helps human agents quickly find better answers and bots
• "Small Talk": brings more human feeling to automated conversations
• Repeat Intent Rate: analyzes customer inquiries to identify opportunities for automation and optimization
• Integration Hub: a central place to discover, activate, and optimize thousands of LivePerson integrations through a self-service, no-code interface
• Sales Attribution: credits cross-channel sales to agents or bots who participated in conversations
• Integrations with Afiniti, Cisco, and Celonis to better match agents to customers, extend LivePerson’s CRM integrations into new channels, and combine process and conversational data.

Generating these business results is only possible with deep partnerships with brands, proper integration into their back-end systems, and the data and expertise underpinning outcomes-oriented AI.

Unlike simple chatbot providers that handle superficial cases and language generators like ChatGPT, which pull information from the public internet, LivePerson’s AI is laser-focused on improving conversations between brands and consumers. It is built upon a historical record of billions of CX conversations, with an additional ~1 billion conversational interactions added monthly.

Among the Global Fortune 500, LivePerson now counts 55% of telcos, 25% of retailers, 50% of airlines, 31% of banks, and 40% of technology companies as customers. While Gartner predicts chatbots will become the primary customer service for ~25% of organizations by 2027, LivePerson clients are well ahead, with many already running 40%+ of contact center volume through its platform. This puts LivePerson at Tier 1 partner status.

Since its inception, pioneering the invention of web chat for brands, LivePerson has continually pushed the limits of human and computer connection. Its AI innovations have been recognized by the world's leading awards and recognition programs for customer care, sales, marketing, and technology.

LivePerson won two Gold Stevie Awards for Sales or Customer Service Solutions Technology Partner of the Year and Best New Version of a Contact Center Solution in the 2023 Stevie® Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie® Awards for Sales & Customer Service? 

Stevie-winner Legal Resources is a legal services provider in the employee benefits space. Legal Resources offers an exclusive network of local primary care law firms to assist employees with all life's legal matters. Legal Resources has been the leading provider and administrator of group legal services for almost 30 years.

Their Business Development team is comprised of Executives, Sales, and Marketing leaders. As a joint effort, these team members collaborate, develop, and deploy strategies that are essential to continual growth in the market. Since the legal services industry remains a niche in nature, unique and effective approaches to product and service creation and marketing are a must; therefore, their marketing and sales strategies are generated in-house.

The Business Development team targets partners like employee benefits consultants, and plan administrators (typically Human Resources professionals) at mid- to large-sized organizations. For growth, the Business Development team markets to multiple channels: benefit consultants to recommend them to their clients, Human Resource professionals to offer their benefit to their workforce, and, eventually, employees to enroll in the plan via payroll deduction.

Increased Growth and Rates of Retention
In response to COVID-19, the Legal Resources Business Development team created and deployed multiple strategies that yielded incredibly favorable growth and retention results. For example, in June 2020 Legal Resources created and launched a Guidance and Assistance program that was open to all of their clients’ employee populations, not just members.

This program offered unlimited guidance and assistance with their Certified Paralegals regarding lifestyle matters; for example, dealing with identity theft, how to file a consumer complaint with the Attorney General’s office, getting in touch with a law firm to get essential documents executed, etc.

Additional projects deployed were centered on education to provide a value add for all growth channels. For example, they created mini seminars that were held virtually and touched on COVID-19-related challenges and how to address them; like consumer issues, COVID-19 scams (like vaccine and employment scams), and information on essential legal documents (like medical directives and power of attorneys).

The Business Development team also executed valuable forecasting on COVID-19 impacts and compiled those forecasts in a COVID-19 Impact newsletter that was sent out to broker partners and clients to be deployed to their workforces. For instance, their team forecasted that the courts being shut down for a period would result in a tremendous backlog in non-emergency hearings and would significantly delay resolutions for open family law cases.

Results
Through collaboration, research, and strategizing as a team, the Legal Resources Business Development team was able to position its products and services strategically; that is, in lieu of being viewed as an expense during an uncertain time, Legal Resources instead positioned itself as a necessary tool that provided peace of mind. The approach was well received.

Providing broker partners and clients with invaluable resources during the thick of the pandemic not only reinforced Legal Resources’ value as an existing partner and vendor but also yielded an 8.6% increase in net membership, which was double the increase from the prior year.

Brokers were happy to be able to forward forecasting information to their clients, helping them reinforce their value and perception of being plugged in. The increase in proposal requests from broker partners soared compared to years prior, validating that their business development efforts were successful with existing and prospective broker partners. Another benefit to their business development response to COVID-19 was clients’ renewed interest in educating their workforces about Legal Resources' plans and services.

Legal Resources won a Gold Stevie Award for Most Valuable Response by a Business Development Team in the 2023 Stevie® Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie® Awards for Sales & Customer Service? 

Stevie-winner Pronto Marketing is a WordPress management agency for ambitious businesses around the world. From WordPress builds, maintenance, and support, to SEO and Google Ads services, Pronto offers a full-service approach to getting clients' websites and online marketing presence into high gear.

Founded in 2008, American-owned, and based in Thailand and the Philippines, they have a team of over 100 developers, designers, copywriters, SEO, advertising, and customer support specialists.

Pronto Website Support Team
Pronto provides a variety of website and marketing services to small businesses throughout the world, but their core offering is their Website Support service. In this service, clients pay a monthly fee to receive unlimited access to Website Support team of project managers, support specialists, developers, designers, and copywriters.

They currently manage over 1,200 websites and the Support Team handles between 1,500 to 2,000 support requests per month. These requests range from small tasks such as replacing an image on a client's homepage to very large tasks like writing, designing, and developing a new landing page from scratch.

Despite handling such a large volume and variety of requests, the Support Team has historically been able to send a first response to clients in less than eight business hours, and the team and their work is well-liked by customers, with an average ticket satisfaction rating of 98% and an NPS that typically hovers in the mid-40s.

In the summer of 2020, their Support Team was overwhelmed by incoming tickets. Unfortunately, this resulted in their response time to growing exponentially. Clients were sometimes waiting multiple days to get an initial response, which, of course, also led to a decrease in client satisfaction.

Throughout the remainder of 2020 as well as 2021, the Support Team worked through a series of improvements which included restructuring the team, creating new standard operating procedures for common requests, and perhaps most importantly, adding a night shift to handle requests 24x7.

Today, their average first-response time is under five hours, and first-response time for requests marked as "urgent" is typically less than 20 minutes.

There are two aspects to this improvement that make it significant. First is the magnitude of change. Reducing their first-reply time on all tickets by 80% and by 98% on urgent tickets is an absolutely massive improvement. Over the past six months, they have regularly gotten messages from clients on the improvement and how happy they are. 

Second is the consistency of the improvement. This wasn't a one-time project to improve response time during an emergency, but rather an ongoing series of projects to improve the ability to support clients in the long run. Faster response times have been sustained over the past several months.

Pronto Marketing won a Bronze Stevie^® Award for Customer Service Team of the Year - Recovery Situation - Business Services Industries in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?

Winners were announced today in the 2023 People's Choice Stevie® Awards for Favorite Companies, an annual feature of The International Business Awards®, the world's only international, all-encompassing business awards program, now in its 20th year.

The worldwide, public vote was conducted from mid-August through 15 September, with the highest number of votes deciding the People's Choice winners in a variety of industries. More than 96,000 votes were cast. All Stevie Award winners in the Company/Organization of the Year categories in this year's International Business Awards (IBA) were eligible to be included in the vote.

Winners of the crystal People's Choice Stevie Awards will be honored during the IBAs' awards banquet on Friday, 13 October at the Rome Cavalieri, a Waldorf Astoria Hotel in Rome, Italy. Tickets for the event are now on sale. The winners of peer-adjudicated Gold, Silver, and Bronze Stevie Awards - selected from more than 3,700 nominations received from organizations in more than 61 nations - will also be recognized during the ceremony.

The winners of the 2023 People's Choice Stevie Awards for Favorite Companies are:

Advertising, Marketing & PR: Otter PR
Apparel, Fashion & Beauty: Desiderate
Banking: Ziraat Participation Bank
Business or Professional Services: TaskUs
Computer Hardware & Services: AGM Infra Solutions - USA
Computer Software: MYBUSYBEE INC
Consumer Products & Services: Jasmine Norris Photography
Diversified Services: Purpol Marketing
Electronics: Dr. Phone Fix
Energy & Utilities: YEDAŞ
Financial Services: NJMPF
Food & Beverage: Empire Eagle Food Co., Ltd.
Health Products & Services: Golden Hour
Insurance: Thai Life Insurance Plc.
Manufacturing: Health Focus Manufacturers
Materials & Construction: ACE Consulting Company
Media & Entertainment: The Biz Dojo Inc.
Non-Profit or Government: Megaworld Foundation
Other Industries: ContractPodAI
Real Estate: AyalaLand Logistics Holdings Corp.
Telecommunications: Ooredoo Group
Transportation: Angkasa Pura Logistic

Entries for The 21st (2024) International Business Awards will be accepted starting in February. More information is available at http://www.StevieAwards.com/IBA.

World's Top Honors for Women Professionals to Be Presented in New York City on November 10

Finalists were announced today in the 20th annual Stevie® Awards for Women in Business, the world's top honors for women entrepreneurs, executives, employees, and the organizations they run.

Visit http://www.StevieAwards.com/Women for a complete list of Finalists by category.

The Stevie Awards for Women in Business are produced by the creators of the prestigious American Business Awards® and International Business Awards®, among other business awards programs. The Stevies are widely considered to be the world's premier honors for achievement in the workplace.

This year's Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during an awards banquet at the Marriott Marquis in New York City on Friday, November 10. More than 400 women and their guests from around the world are expected to attend the presentations, which will be broadcast via Livestream.

More than 1,600 nominations were submitted this year by organizations and individuals for consideration in more than 100 categories including Executive of the Year, Entrepreneur of the Year, Startup of the Year, Women Helping Women, and Women-Run Workplace of the Year.

Nominations were submitted by organizations in 26 nations including Australia, Bulgaria, Canada, Estonia, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Liechtenstein, Mexico, Netherlands, Pakistan, Philippines, Qatar, Romania, Singapore, South Africa, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, the United States.

Among the many extraordinary organizations and women who have been recognized as Finalists, the following stand out as those with three or more Finalist nominations:

IBM, various cities (18), Green Door Co, Sydney, Australia (11), Purpol Marketing Ltd, Chippenham, Wiltshire, United Kingdom (9), Everise, Plantation, FL USA (7), Personalised Support Systems, Australia (7), Annie Gibbins of Women's Biz Global, Australia (6), Ocean Rescue Alliance International, Apollo Beach, FL USA (5), Tavuun Welfare Association, Lahore, Pakistan (5), The Mach 1 Group, Austin, TX USA (5), Sarah Rusbatch, Grey Area Drinking Specialist, Australia (5), Lisa Watts of The Conversation Media Group, Australia (3), Be a Legend, Inc., Gilbert, AZ USA (4), BODEN Agency, Miami, FL USA (4), BookSmarts Accounting & Bookkeeping, Brooklyn, NY USA (4), DHL Global Forwarding, Freight, Bonn, Germany (4), How Many Elephants, Alresford, Hampshire, UK (4), Microsoft, Redmond, WA USA (4), Sleepm Global, Inc., Markham, ON Canada (4), Symplr, Boston, MA USA (4), The Alpha Enterprise, Cabuyao, Laguna, Philippines (4), Women Talk Tech, Ontario, Canada (4), Anjani Amriit, Sydney, Australia (3), Bug Bite Thing, Port St. Lucie, FL USA (3), C-Strategies Inc., Chicago IL USA (3), EngageSmart, Boston, MA USA (3), Everything Podcasts, Vancouver, Canada (3), Fix My Books Inc., Toronto, Canada (3), Katrina Wurm of Stress Free Super Mum, Australia (3), Lantern Partners, Sydney, Australia (3), Northern Real Estate Urban Ventures, Washington DC, USA (3), Pearl Interactive Network, Inc., Columbus, OH USA (3), Salesforce, San Francisco, CA USA (3), TELUS, Victoria, BC Canada (3), The Flora May Foundation, San Clemente, CA USA (3), SAP, various cities (3), and The Stardust Food Company, Bethesda, MD (3).

Finalists were determined by the average scores of more than 200 professionals around the world, organized in six juries. Their scores will also determine the Gold, Silver, and Bronze Stevie placements from among the Finalists, to be announced on November 10.

Winners in the 2023 (eighth annual) Stevie® Awards for Great Employers, an international competition, were announced on Monday, September 18 during a gala event in New York City. The awards recognize the world's best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work.

A complete list of Gold, Silver, and Bronze Stevie Award winners by category is available at http://www.StevieAwards.com/HR.

A diverse group of organizations and individuals around the world are among those recognized. The organization that won the Grand Stevie Award for Most Honored Organization of the Year is Bank of America of Charlotte, NC, with seven Gold, seven Silver, and seven Bronze Stevie Awards wins totaling 45.5 points. Organization of the Year goes to the organization with the most award points, with each Gold Stevie win counting for three points, each Silver Stevie win for two points, and each Bronze Stevie for one-and-a-half points.

The Grand Stevie Award for the Highest-Rated Nomination of the Year goes to Globe Telecom Inc. of Taguig City, Philippines for their nomination of Ato Jiao for Chief HR Officer of the Year, which received an average score from the judges of 9.5 out of a possible 10.

Leading winners of Gold Stevie Awards include Bank of America (7), Cathay United Bank (5), IBM (4), Tata Consultancy Services (4), Tech Mahindra (4), Dimes Sanayi ve Ticaret A.Ş. (3), Enerjisa Enerji (3), Globe Telecom (3), Product Madness (3), TELUS International (3), Akbank T.A.S. (2), American Systems (2), Ayala Land Inc. (2), BlueSky Personnel Solutions (2), Borusan (2), DHL Global Forwarding, Freight (2), FedEx (2), GoHealth (2), Golden Hour Veterinary Telemedicine (2), Kordsa Teknik Tekstil A.Ş. (2), Saint-Gobain North America (2), Siemens AG (2), and Top Hat (2).

More than 1,000 nominations by organizations from 28 nations were evaluated in this year's competition. Winners were determined by the average scores of more than 125 professionals worldwide acting as judges.

Stevie Award winners in the 31 Employer of the Year categories were determined by a unique blending of the ratings of professionals and the votes of the general public.

The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

•         Employer of the Year Awards
•         HR Achievement Awards
•         HR Individual Awards
•         HR Team Categories
•         Solution Provider Awards
•         Solutions, Implementations, and Training Programs or Media Awards
•         Thought Leadership Categories
•         COVID-19 Response Awards

The awards are presented by the Stevie Awards, which organizes eight of the world’s leading business awards programs including The International Business Awards® and The American Business Awards®.

A sponsor of the 8th annual Stevie Awards for Great Employers is HiBob.

Business Development, Customer Service, and Sales Achievements, Professionals, and More May Be Nominated

The Stevie® Awards, organizer of the world's premier business awards programs, has issued a call for entries for the 2024 (18th annual) Stevie® Awards for Sales & Customer Service. Entry kits and complete details about the competition are available at http://www.StevieAwards.com/Sales.

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact centers, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2024 awards will recognize achievements since July 1, 2021.

The early-bird entry deadline, with reduced entry fees, is October 11, 2023. The final entry deadline is November 8, but late entries will be accepted through January 24, 2023, with payment of a late fee. Finalists will be announced on March 5, and the Gold, Silver, and Bronze Stevie Award winners will be revealed during an awards ceremony on April 12 in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, thought leadership, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

• Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  ● Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  ● Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  ● Sales Distinction categories in 14 industry groupings
  ● Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  ● Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  ● Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  ● Customer Service Department categories in 12 industry groupings
  ● Customer Service Success categories in five industry groupings
  ● New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  ● Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  ● Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure
  ● Thought Leadership categories such as Best Use of Thought Leadership in Sales, Best Use of Thought Leadership in Business Development, and Best Use of Thought Leadership in Customer Service

Two new Sales Achievement categories have been added to recognize accomplishments in sales automation and sales self-service. Explore all of the categories here.

2024 will see the return of the People's Choice Stevie® Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2023 edition of the Stevie Awards for Sales & Customer Service included AT&T, Banco Popular Dominicano, Care.com, Cisco Systems, Cvent Inc., DHL Express Worldwide, Dubai Airports, Easyship, Enerjisa Enerji, GoHealth, HP, IBM, Michael Kors, Modern Campus, Nasdaq Governance Solutions, Pan American Energy, PT Telkom Indonesia (Persero) Tbk, SAP, SoftPro, Splunk, Support Services Group, ValueSelling Associates, VIZIO Inc., Vodafone Turkey, and many more.

The 2024 competition will be judged by more than 150 professionals around the world. Those interested in participating on one of the juries may apply at https://sales.stevieawards.com/sa-judge/register.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service? 

More than 140 professionals from around the world will gather at the Marriott Marquis Hotel in the heart of New York City's Times Square next Monday, September 18 for the presentation of the eighth annual Stevie® Awards for Great Employers, the world's top honors for human resources professionals, teams, and departments, and the suppliers and new products and services that help to create, and drive, great places to work.

Finalists in the competition were announced in August.  The Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during Monday's presentations.  Two Grand Stevie winners - for Organization of the Year (the most honored participant) and the Highest-rated Nomination of the Year - will also be announced.

More than 1,000 nominations from organizations from 28 nations were evaluated in this year's competition. Winners were determined by the average scores of more than 125 professionals worldwide, acting as judges. The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

•         Employer of the Year Awards
•         HR Achievement Awards
•         HR Individual Awards
•         HR Team Categories
•         Solution Provider Awards
•         Solutions, Implementations, and Training Programs or Media Awards
•         Thought Leadership Categories
•         COVID-19 Response Awards

Stevie Award placements in the 31 Employer of the Year categories were determined by a unique blending of the ratings of professionals and the votes of the general public. More than 107,000 votes were cast by members of the public for their favorite employer this year.  The public vote component was sponsored by HiBob.

The 2024 competition will begin accepting nominations in March.  Get the entry kit for the 2024 awards.

Here is the list of organizations that will be represented at Monday's awards ceremony:

A Brown Company, Inc
Abu Dhabi Customs
Access Health CT
AD Ports Group
Allied Irish Banks Plc
AllSaints
Altos Labs 
Automated Business Designs
Banco Popular Dominicano 
Benefex
BlueSky Personnel Solutions
Borusan 
Borusan Cat 
Borusan Mannesmann
CARREFOUR SABANCI TİCARET MERKEZİ A.Ş. 
Clinch 
CNN Arabic
Corbin Advisors
CoreHealth 
Coveo
DHL Global Forwarding 
Digital Hands
Emerchantpay Ltd 
EMoney Advisor
Enerjisa Uretim
EngageSmart
Firefly 
Gamefam
Globe Telecom, Inc.
GoHealth
Golden Hour 
Harri 
Helpware
HiBob
IBM Corporation
Icertis
Imperial Brands
IPGHealth Medical Communications
IZEA
JOBSPLUS
Management Dynamics
MedPharm 
Merz
Mindit Services 
NeoGenomics
Novavax, Inc.
Oxagile
Playa Hotels & Resorts
PeopleTec, Inc. 
Plum 
Seer Medical
Simfoni 
Tata Consultancy Services
United Nations High Commissioner For Refugees (UNHCR)
ValueLabs
Yapi Kredi
Ziff Davis, Inc. 

Stevie-winner Belkins Agency was forged on a common idea: predictable and scalable growth achieved through transparency, perseverance, experience, and creativity.

Belkins was founded by Vladyslav Podoliako and Michael Maximoff back in 2017. Shortly before, they worked together at a small product company. They both shared an extensive background in B2B sales that produced a compatible synergy and would later be transformed into an equivocal business partnership.

The start-up humbly began with Michael and Vlad generating leads for small businesses, committing 100% of their time and efforts to their "side hustle." Soon their creativity and passion paid off.

A startup blossomed into a full-scale digital marketing agency producing $10 million ARR and serving 1000 customers worldwide. In just five years, Belkins grew into the #1 ranked leading provider of lead generation and appointment-setting services despite their decision to forgo any outside investments.

Belkins has now helped 400+ clients transform their presales and sales processes. They have worked with clients from 30+ countries in 60+ niches to help them build and transform their sales workflow. The goal was not only to help companies define their ICP (ideal client profile), build a pipeline of qualified leads, and drive sales for the fastest possible ROI but to make it digital, scalable, and as predictable as possible.

Helping Business Scale Quickly
Belkins empowers businesses of any scale to grow fast through cutting-edge technologies and innovative marketing and sales solutions.

Their primary offering is lead generation and appointment-setting, but they offer much more. If they can’t find a worthy solution in the market, they create it. Since 2020 they have launched several products and a new service line. Now their clients can count on 99% inbox deliverability and a 60% increase in their email open rate using Folderly, streamline their cold outreach with Frostbite.ia, and acquire endless qualified leads using the Leadsforce service. Additionally, with Charge for Outlook, clients can seamlessly send bulk outreach, enhancing their email campaigns further. 

Over the last 12 months, their approach generated over $50 million in new sales for 200 of their clients. Furthermore, on average, the amount of new deals is $50,000 USD. From the kick-off meeting to the first email sent, they get the client’s campaign running in six days or less. The number of leads their team has generated by now is close to 5 million, and emails that reached prospects’ inboxes are about 3 million.

The technological products and services they create are tightly interconnected, creating a sort of MarTech ecosystem inside the company. This way, clients can satisfy all their needs in boosting their business growth with digital marketing and sales services from Belkins Group.

Some of the industries Belkins worked with were quite conservative prior to their partnership: solar & renewable energy, food catering, healthcare, agriculture, waste management, janitorial services, etc. As a result of partnering, clients now receive a faster-than-expected ROI, and a vault of best-kept "secrets" to generate leads by means of email outreach, LinkedIn, HubSpot, and by using dozens of data sources combined with their own proprietary software.

They say they are most proud of the cases where they’ve been able to completely transform a customer's sales process and cycle, showing their customers that digital and scalable solutions for business growth can be predictable.

Belkins won two Silvers and a Bronze Stevie^® Award including the Sales Ethics Award, Achievement in the Digital Transformation of Sales Operations, and Sales Outsourcing Provider of the Year, respectively, in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?

Stevie-winner Quantum Workplace, a human resources technology provider, equips workplaces with the smartest talent solutions so that they can grow and succeed.

Nearly 20 years ago, the company pioneered some of the earliest employee engagement and performance software and has since partnered with thousands of organizations to drive employee, team, and business success.

Today, human resources (HR) departments have more on their plate than ever before. Quantum Workplace aims to be the reliable partner HR needs to solve problems and guide them along the way.

The organization began as Quantum Market Research in 2002, conducting workplace surveys. By 2005, it  was the survey provider behind the Best Places to Work contest. In 2009, it collected its five-millionth survey. The company changed its name to Quantum Workplace in 2010 and transitioned into a software-led employee engagement company. Now the company partners with over 480 organizations to make work better.

Achieving Consistent Customer and Employee Success
Quantum Workplace has a legacy of providing awesome customer service with unmatched, quality support. The Customer Success Team developed a series of checkpoints that new hires complete before they start talking with customers, so each customer receives the best service and guidance.

A team of Insights Analysts helps customers dive deep into what their data says, how to interpret their results, and guide them in responses. The team has a 97% favorability on value provided to the board room.

Quantum Workplace’s NPS and CSAT scores are well above industry averages, and their six-month rolling average NPS score is 62.5, with industry averages around 40. Quantum Workplace’s August 2022 CSAT score was 86, with industry averages around 77.

The Quantum Workplace Customer Support Team is available to over 2 million users, not just admin users, unlike the competition and others in B2B software. This means more users to assist, which might mean more time per ticket. Not the case at Quantum Workplace. The Customer Support Team typically responds within an hour, faster than most SaaS companies and competitors.

Quantum Workplace employees, or "Qwirks," are used to a high-growth environment. They’re able to succeed because the organization practices what it preaches. It believes that employee success leads to business success. Its dedication to employees has led the Customer Facing Team to achieve levels of customer satisfaction few software companies can.

Because of its unique culture aimed at engaging employees, Qwirks perform at high levels, outpacing its competition and setting new standards for the software industry.

Although it has been challenging, they have been able to maintain customer satisfaction and the employee experience with 30% employee growth in the past two years. Quantum Workplace’s strategy of concentrating on employee success has shown business success and led to a quality customer experience.

Quantum Workplace believes the workplace can be great when employees are given the opportunity and resources to be successful. Quantum Workplace’s 4.9 Glassdoor rating far exceeds the average company rating of 3.3, and 100% of Glassdoor reviewers reported they would recommend a friend to work for the organization.

Quantum Workplace created a culture that employees want to be a part of by giving them the tools to succeed and a unique work experience they enjoy. The organization is stronger because Qwirks are celebrated team members and united through the core values of Pursue, Team Over Self, Revel in Work, and Be You.

Qwirks are passionate about their work. The Customer Facing Team revels in providing excellent customer service and truly believes what they do matters. That experience helps Quantum Workplace separate itself from not only competitors but other workplaces.

Quantum Workplace won a Silver Stevie^® Award for Customer Service Department of the Year - Computer Software - 100 or More Employees, and a Bronze Stevie for Customer Service Employer of the Year in the 2023 Stevie Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie Awards for Sales & Customer Service?