Hitachi Energy is a $10 billion global technology company that provides sustainable energy solutions to customers in the utility, industry, and infrastructure sectors in more than 140 countries. As a pioneering technology provider, Hitachi is leading the effort to replace carbon-based energy with renewable power sources around the world. 

 

But due to supply chain disruptions, the demand for infrastructure has risen higher than the capacity to build equipment. Hitachi is on the front lines of this challenge. The company’s sales team frequently faces difficult conversations with clients due to longer lead times, supply chain bottlenecks, and rising prices for materials and manufacturing.  

 

This means sales professionals must thank clients for their business while delivering unwelcome news that promised ship dates will not be met, and prices have risen since the order was placed. Hitachi knew it was putting their sales professionals in an uncomfortable position every single day. 

 

Joe Bigler, NAM Customer Success Director, Transformers at Hitachi Energy recalled, “It became very taxing. It was exhausting to wake up each morning thinking, ‘Who am I going to disappoint today?’” 

 

Blinking Red on Customer Satisfaction 

 

Hitachi takes continuous improvement of the organization very seriously. In addition to tracking transactional and relational Net Promoter Scores (NPS), the company requests feedback via customer surveys. 

 

Over the past year, surveys revealed that the company was not doing as well as it wanted to on responsiveness, ease of doing business, and customer communication. “We were in the red on all of these things,” said Bigler.  

 

The sales team needed a professional way to share unwanted information and the skills to build and maintain long-lasting trusted advisor relationships. 

 

Tailored Solutions Meet Customer Needs

 

Hitatchi engaged The Brooks Group Sales Consulting Services for a solution. Since its founding in 1977, The Brooks Group has been recognized as a leader and innovator in the sales training and performance industry. The effectiveness of its training delivery and sales process methodology is proven by continued customer success and positive reviews.

 

Using a customized, consultative process that included psychometric assessments and extensive discovery, The Brooks Group developed a comprehensive program of content, messaging, training, roleplaying, and coaching that was tailored to the company’s specific needs.

  

Assessments Improve Customer Communication 

 

Using a customized, consultative process that included psychometric assessments and extensive discovery, The Brooks Group developed a comprehensive program of content, training, and coaching tailored to Hitachi’s specific needs. The Brooks Group also worked with Hitachi to revise its messaging so that sales professionals and customers became partners rather than opponents in a difficult situation.

 

“We partnered with Hitachi to understand the issues. We found out what was important to them and provided them with insight to solve for that, developing content that represented real interactions,” said Dan Markin, VP of Sales Strategy & Consulting, The Brooks Group. “Their results improved, and they got the quantifiable ROI they were looking for.” 

  

Back in the Green: Building Long-Term Relationships 

 

Hitachi Energy made a wise investment in its sales force that will pay off for years to come. Since working with The Brooks Group Sales Consulting Services, client survey results have flipped from red to green. The company now has a defined process for addressing client feedback, steps to communicate corrective action, and messaging to handle tough situations.

• Participants reported 96% overall satisfaction with their training experience, 96% satisfaction with training facilitation, and 92% satisfaction with content and materials.​
• Team Dynamics program participants reported an average skill improvement of 17%.​
• Conversations With Confidence program participants reported an average skill improvement of 12%.​

“Now we have green on responsiveness, green on ease of doing business, green on customer communications,” said Bigler. “We've been able to turn things around since we've had the training on difficult discussions. It's worked out great. And the proof is in the data.” 

 

The Brooks Group received a Gold Stevie Award for Sales Consulting Practice of the Year and a Gold Stevie Award for Best Use of Thought Leadership in Sales at the 19th annual Stevie Awards for Sales & Customer Service.

 

For the past two years, the Stevie® Awards team has been working tirelessly behind the scenes to create something we know you’ll love.

The system we built more than 20 years ago to manage and run most of our Stevie Awards programs has reached the end of its life.

After over two decades of operating under the same website, entry platforms, and judging systems, we are introducing a fully modernized, user-friendly website and upgraded platform for entrants and judges across all nine Stevie Awards programs!

This new system is fully operational for The 24th Annual American Business Awards®, the 20th annual Stevie® Awards for Sales & Customer Service and the 14th Asia-Pacific Stevie Awards new sites will be live as soon as next week. We will be transitioning our other awards programs onto the new platform as they open for nominations throughout this Fall and 2026.

View the schedule in the table below:

The new system has many benefits for entrants, judges, and Stevie Awards administrators. Founder & Executive Chairman of the Stevie Awards, Michael Gallagher, announced:

"This milestone refresh has been a long time coming, and we are excited to announce that it's finally here.

From selecting categories to submitting entries, and managing nominations across multiple competitions, you will find that every step of the Stevie Awards nomination process has been upgraded from our former antiquated system." 

Stevie Awards President, Maggie Miller, added:

"Whether you’re a first-time entrant, a returning participant, or one of our dedicated judges, this overhaul is designed to make entering or judging the Stevie Awards a simpler, faster, and more intuitive experience."

Below, you will find a list of the top benefits that make the new Stevie Awards website and system better than ever. Among them are:

1. Single Sign-On Across All Stevie Awards Programs 🏆

Previously, to enter or judge multiple Stevie Awards programs, users were required to create separate logins for each competition. Now, through one Stevie Awards entry account, you will be able to submit nominations or apply to judge in any of our awards programs. No more multiple logins! As each program opens for 2026, it will open on the new system. For now, you can login to closed programs through the old platform. 

As shown below, if you are logged in to your entry account, it's easy to select a program from the dropdown menu.

2. Superior Performance👌

The new system is built on the latest and best available tools and services, and is significantly faster and easier to use than the current system. The new website is fully mobile-friendly, and entrants can now submit nominations on their phones or tablets if they choose to do so. The technology foundation allows us to continually add new features and enhancements, so the experience will keep improving year after year.

The only Stevie Awards system that will not be integrated into the new system is the official Stevie Awards Store, which will continue to run on Shopify. Our store is where winners purchase additional trophies, medallions, certificates, and commemorative items. 

3. One Account for Judges Across all Stevie Awards Programs 👨‍⚖️

Just as each entrant will now only need one account through which to enter any or all of our programs, judges can apply to judge one or more of them, and act as a judge for any of them under one login.

4. Archival Storage 💽

To date, for most of our competitions, we’ve had to clear out a prior year’s nominations from the system before we can open the next edition. The new system will store and make available to you all of your past nominations (submitted through the new platform).

5. Effortless Category Selection and Search 🔍

The new system includes a convenient “find-as-you-type” search feature for categories. Previously, entrants had to scroll through hundreds of options to locate the right one. Now, finding the right category for your achievement is quick and effortless.

 

6.  Billing and Payment Options that Give Entrants More Control and Convenience 💳

Our new platform will make it easier to find, modify, and pay your invoices, with more payment options.

For paying your entry fees, we now have advanced payment options, including a “pay later” option that will offer automatic reconciliation of invoices, and allows you to make edits to invoices. At checkout, you can choose how you'd like to pay, whether via card, bank account, bank transfer, Cash App Pay, Affirm, Klarna, pre-authorized debit, or Amazon Pay.

The option to choose to pay shipping fees will be completely integrated into the overall system as well.

7.  Fewer Technical Issues ⚠️

If you’ve recently had a problem logging into your entry or judging account, submitting nominations, or judging entries, you’ve experienced our former system’s growing unreliability. If you’ve been a longtime Stevie Awards participant, you may recall the occasional frustration of encountering 403 error messages when submitting nominations. (Thank you for your patience in putting up with the old system!)

These errors often occurred during high-traffic periods near final entry deadlines, after resetting a password, or even when certain symbols were included in a nomination. Now, entrants can submit nominations with confidence, without worrying about system errors or having to write them offline during down periods.

8. Mobile-Friendly Website 💻

We no longer have a separate mobile website, and the Stevie Awards site is fully mobile-friendly. Nominations can now be submitted from your mobile device or tablet if you choose. 

Join Us for a Live Workshop About Navigating the New Stevie Awards Platform 👇

Starting Thursday, October 23, we will be hosting regularly occurring live workshops to walk entrants through the ins and outs of the new system. Register Now to participate in the first workshop or click the button below.

While the new system is intuitive and user-friendly, we are striving to make this transition seamless for everyone, and these workshops are another opportunity to answer your questions as they arise.

We look forward to sharing the new Stevie Awards platform with you!

If you encounter a problem, please reach out to us at help@stevieawards.com, and we will help you accomplish what you need to do.

Stevie-winner HP Inc., headquartered in Palo Alto, California, is continuing its investment in channel partner success with the launch of the "HP Future Ready AI MasterClass." This new program builds on the company’s long-standing efforts to prepare partners for emerging opportunities through its HP Amplify partner framework.

Introduced in 2020, HP Amplify was designed as the first global partner program optimized for dynamic growth. Its goal is to provide consistent end-customer outcomes while helping partners expand into new markets and adapt to ongoing technological change. The program has continually evolved with additional benefits, reflecting HP’s commitment to giving partners the tools and knowledge needed to stay competitive.

HP has consistently invested in Amplify to match the pace of innovation in areas such as hybrid work, gaming, and 3D printing. Today, with artificial intelligence reshaping industries, the company has taken a significant step forward by offering a structured way for partners to build AI expertise.

Building AI Expertise with Role-Based Training
The Future Ready AI MasterClass, announced at the HP Amplify Partner Conference in March 2024, is the technology industry’s first role-based AI training and certification program. Delivered through HP University, it provides specific learning paths tailored to sales representatives, account managers, and technical consultants.

The first pathway, AI Fundamentals, gives participants a foundation in AI concepts, real-world use cases, HP’s AI solutions portfolio, and data analytics through HP Amplify Data Insights. Since its launch, over 16,000 users have enrolled in the program, surpassing HP’s initial expectations.

Expanding Learning Opportunities
Following the strong uptake of AI Fundamentals, HP introduced the AI Workstation Training pathway in June 2024, developed in collaboration with NVIDIA RTX-powered solutions. This addition enables partners to delve more deeply into AI’s technical applications and understand the value of high-performance AI workstations for meeting customer needs. HP is also actively incorporating partner feedback to design future learning pathways, ensuring the program evolves in line with market demand.

To support its global partner base, the MasterClass is now available in six languages—English, German, French, Italian, Spanish, and Korean—with more to be added.

Most businesses are using or planning to use AI to improve customer satisfaction and generate revenue growth. The Future Ready AI MasterClass positions partners to capitalize on this demand by giving them the skills and resources needed to deliver AI-enabled solutions effectively. With HP’s portfolio of over 100 AI-powered offerings, trained partners are equipped to advise customers and drive measurable results.

HP Inc. won a Silver Stevie® Award in the Sales Training or Coaching Program of the Year – Technology Industries in the 2025 Stevie® Awards for Sales & Customer Service.

Interested in entering for 2026?

Founded in 2009 during the global financial crisis, Business Hub began as a single serviced office in Seaton, South Australia. Its vision was to provide affordable, flexible workspaces for small businesses seeking alternatives to costly and restrictive leases. Over the past 15 years, that vision has evolved into Business Hub becoming South Australia’s largest privately owned serviced office provider—and one of the most innovative players in the industry.

Today, Business Hub operates 22 locations nationwide, with over 450 members utilizing its facilities to grow their businesses. Its headquarters in Glenelg, South Australia, is itself a testament to innovation: the world’s only revolving serviced office, offering members 360-degree views of Adelaide’s coastline and central business district. This landmark space also serves as a hub for events, workshops, and podcasts that strengthen the local business community.

Transformative Growth Through Licensing and Partnerships
Since July 2022, Business Hub has accelerated its growth through the introduction of a licensing platform—a first-of-its-kind approach in the serviced office industry for a private company. This framework allows partners to adopt Business Hub’s proven operational model and brand standards while tailoring their facilities to local needs. The strategy has enabled rapid national expansion, with Sydney and Canberra now part of the network, and plans to enter Asian markets are underway for 2025. The company has set an ambitious milestone: opening its 100th location by 2027.

Business Hub’s approach is not only focused on scale but also on community impact. Through partnerships with property owners, the company has transformed underutilized buildings into thriving business centers. One such project achieved over 90% occupancy within months of opening, simultaneously raising the property’s value, creating jobs, and stimulating the local economy. This partnership-driven philosophy reflects Business Hub’s belief that success is shared among landlords, license partners, members, and surrounding communities.

Pioneering Industry Shifts
When Business Hub launched, the concept of “coworking” was unfamiliar in Australia. Traditional lease agreements dominated the commercial property market. By replacing leases with flexible member agreements, Business Hub reshaped the landscape for both landlords and tenants: property owners filled vacant spaces, and entrepreneurs gained affordable, low-risk access to professional offices. This innovation proved particularly critical during the COVID-19 pandemic, when businesses turned to hybrid work models and sought more adaptable workspace solutions. Business Hub responded with packages that supported resilience and continuity for its members.

Continuing to Push Boundaries
Since winning a Stevie, Business Hub has made strides in advancing its mission to revolutionize the workplace. The company has successfully expanded its footprint across Australia and is preparing to launch its first international location in Southeast Asia. This growth allows it to serve a broader range of businesses, from high-growth startups to large enterprises seeking flexible and scalable workspace solutions.

The company has also rolled out AI-powered space management tools, expanded virtual office offerings, and enhanced community-building features, helping members collaborate seamlessly and scale efficiently. Unique innovations—such as its licensing model, acceptance of cryptocurrency as rent, and the conversion of a former revolving restaurant into the world’s only revolving coworking space—continue to set Business Hub apart.

This award recognition has validated the creativity and dedication of Business Hub’s team, motivating them to push the boundaries of what’s possible in flexible workspace design. Looking ahead, the company remains focused on delivering innovative, sustainable, and scalable solutions that empower businesses to grow and thrive in the modern era of work.

Business Hub won a Gold Stevie Award for Business Development Achievement of the Year - All Other Industries in the 2025 Stevie Awards for Sales & Customer Service.

Interested in entering the 2026 program?

Smart Flats 24 has quickly emerged as one of the fastest-growing companies in the Czech Republic’s short-term rental sector. Founded by CEO Daniil Demchuk, the company focuses on offering modern, comfortable, and energy-efficient apartments designed to meet the needs of both business and leisure travelers. With over 200 fully equipped properties in prime locations, Smart Flats 24 aims for a combination of service quality, sustainability, and adaptability.

Sustainability as a Growth Strategy
From the start, Demchuk’s vision has been to go beyond traditional rental models by integrating eco-friendly practices into the company’s operations. These practices have reduced energy consumption across properties, contributing to lower utility costs and a smaller environmental footprint. At a time when many competitors emphasize rapid expansion alone, Smart Flats 24 has distinguished itself by aligning growth with responsibility.

This balance of sustainability and customer focus has been instrumental in driving higher occupancy rates. The company has seen marked gains through improved marketing strategies, stronger visibility on international booking platforms, and the rollout of a seamless digital booking management system. These initiatives not only boosted efficiency but also enhanced the overall customer experience, making the company a preferred option for travelers who value convenience and reliability.

Customer-Centric Leadership
Customer satisfaction has remained a priority throughout Smart Flats 24’s growth. By focusing on service consistency and modern amenities, the company has earned high ratings and repeat bookings. Its online systems also make the rental process faster and more flexible, helping the company remain responsive in a competitive marketplace.

Demchuk’s leadership extends beyond daily business operations. He has contributed articles and expertise to advance discussions in the rental and real estate industries, sharing insights on both sustainable practices and market trends. This involvement underscores his commitment to shaping not just his company’s success but also the direction of the broader sector.

Demchuk’s leadership continues to be central to Smart Flats 24’s success. His forward-looking strategies, from implementing sustainable practices to expanding the company’s digital capabilities, have shaped the company into a trusted provider in the short-term rental market. By focusing equally on growth and responsibility, he has created a model that balances customer satisfaction with operational efficiency.

Beyond business strategy, Demchuk is an active contributor to the industry through his writing and thought leadership. His articles and expert commentary reflect a commitment to advancing standards across the sector, particularly in areas of sustainability and innovation. With this combination of entrepreneurial drive and industry engagement, Demchuk has established himself as a leading figure in the evolving short-term rental landscape.

Daniil Demchuk won a Bronze Stevie Award for Business Development Professional of the Year in the 2025 Stevie Awards for Sales & Customer Service. 

Interested in entering for 2026?

 

The Stevie® Awards, organizers of the world’s premier business awards programs, are excited to announce a new partnership with SOCAP International, the nation’s leading membership community for customer care and CX professionals. Through this collaboration, the 20th annual Stevie Awards for Sales & Customer Service will feature three exclusive award categories available only to SOCAP members, with entry fees waived.

For the first time, SOCAP members will have the opportunity to spotlight their achievements on a global stage through the Stevies, recognized worldwide as the top honors for excellence in customer service, contact centers, and sales.

The three SOCAP-exclusive categories are:

• Best Use of Technology in Customer Service
• Innovation in Customer Service
• Customer Service Training or Coaching Program of the Year

“We are excited to offer award categories to recognize the achievements of SOCAP members around the world who are offering exceptional customer care,” said Stevie Awards President Maggie Miller.

Winners in these special categories will be revealed during the SOCAP Retail Summit, taking place April 29–30 in Columbus, Ohio. The final entry deadline is January 14, 2026.

SOCAP members can learn more about these exclusive categories here and submit nominations by creating an account on the Stevie Awards for Sales & Customer Service website.

Rpharmy, an Austin-based healthcare technology company, was founded with a clear mission: to prevent medication errors and protect healthcare workers from hazardous drug exposure. Its cloud-based solutions—Formweb, a formulary management system, and Rhazdrugs, a hazardous drug safety platform—are used by healthcare organizations nationwide to improve safety and compliance.

At the 2025 Stevie® Awards for Sales & Customer Service, two of Rpharmy’s team members were recognized for their outstanding contributions to this mission. Caroline McBreen, Director of Business Development, earned a Bronze Stevie Award for Business Development Professional of the Year, and Sherlene Christen, Customer Experience Specialist, received a Silver Stevie Award for Front-Line Customer Service Professional of the Year – Other Service Industries.

A Mission-Driven Approach to Growth
Rpharmy was founded following a personal tragedy caused by a medication error, and that mission continues to guide the company today. Caroline McBreen shares a deep personal connection to this cause. After starting her career in finance and accounting, Caroline transitioned to healthcare technology to help prevent the types of errors her family had worked for years to address.

Since joining Rpharmy full-time in 2023, Caroline has driven a 34% increase in revenue and expanded the company’s reach through a personalized, relationship-based approach. Rather than relying on automated sales funnels, she focused on creating meaningful engagement with healthcare leaders. Caroline organized Rpharmy’s participation in 13 regional and national healthcare meetings, where she hosted hospitality suites, delivered presentations, and facilitated over 450 live product demonstrations for more than 1,200 prospects.

Her efforts also secured major visibility for Rpharmy when Premier, a leading healthcare improvement company, recognized Rhazdrugs as one of the top 10 innovative healthcare technologies of 2024. This achievement gave Rpharmy access to Premier’s alliance of 4,100 hospitals and health systems, a significant milestone for a family-run business in a competitive industry dominated by large corporations.

Caroline also introduced initiatives that strengthened Rpharmy’s market presence, including the Rpharmy Rounds blog series, educational webinars, and customized demonstrations for nursing teams—an audience often overlooked in pharmacy-centric solutions. Her work in obtaining Texas HUB woman-owned business certification positioned Rpharmy as a leader in promoting diversity in the healthcare technology space.

Delivering Hands-On Customer Service
While Caroline focuses on expanding Rpharmy’s reach, Sherlene Christen ensures customers receive the expert support needed to successfully implement the company’s solutions. With more than 30 years of pharmacy experience at Duke Raleigh Hospital, Sherlene brings an exceptional depth of knowledge to her role as Customer Experience Specialist. For the past four years, she has guided healthcare organizations through the complex processes of formulary consolidation and hazardous drug safety compliance.

Sherlene leads implementation projects for both Formweb and Rhazdrugs, ensuring that systems meet regulatory standards. Her expertise was particularly critical when the National Institute for Occupational Safety and Health (NIOSH) released an updated list of hazardous drugs in December 2024. Sherlene proactively analyzed and documented necessary changes for each client, saving them significant time and resources.

Her approach combines technical proficiency with a deep understanding of customer needs, resulting in a level of service rarely seen in the healthcare software industry. Clients benefit from her direct communication, tailored support, and practical solutions, which have earned consistent praise from healthcare organizations nationwide.

A Shared Commitment to Innovation and Safety
Both Caroline and Sherlene’s accomplishments reflect Rpharmy’s commitment to innovation, safety, and exceptional service. Their work demonstrates how a company built on personal experience and driven by mission can compete successfully with larger corporations while setting new standards for customer engagement and industry leadership.

Sherlene Christen won a Silver Stevie Award for Front-Line Customer Service Professional of the Year - Other Service Industries, and Caroline McBreen won a Bronze Stevie for Business Development Professional of the Year in the 2025 Stevie Awards for Sales & Customer Service.

Interested in entering for 2026?

 

Stevie-winner Procore Technologies, a leading construction management software platform headquartered in the United States, is publicly traded under the ticker PCOR and serves construction companies globally.

The platform provides a central collaboration space for project stakeholders, including owners, general contractors, and specialty contractors, streamlining project management and improving communication across complex construction projects. Known for its innovative approach to construction technology, Procore has consistently delivered tools that connect people, processes, and data on a single platform, enabling more efficient work and measurable ROI for its clients.

In 2024, Procore’s sales and customer success teams took a bold step forward in professional development by launching the company’s first-ever Step Into Success Enablement Summit, an immersive, mid-year sales enablement conference. This event earned Procore two Silver Stevie Awards for Sales & Customer Service, in the categories of Sales Enablement Program of the Year and Sales Training or Coaching Program of the Year, recognizing the company’s unique approach to motivating, educating, and engaging its teams.

Sales Enablement Conference
Unlike traditional sales conferences focused on presentations and lectures, Procore designed the summit as a three-day “Enablement Experience”. Each day focused on experiential learning, using gamification and hands-on simulations to reinforce critical sales and account planning skills. The goal was to deepen employees’ understanding of customers, competitors, and account strategy in an engaging and memorable way, ensuring that team members could apply new insights immediately in real-world sales scenarios.

Day one of the summit, called “Walk in Your Customer’s Boots,” emphasized customer-centric learning. Teams participated in a stadium-building simulation, navigating real-world challenges such as weather delays and software issues while assuming roles such as Owner or Contractor. Procore customers attended the simulation, answering questions and providing real-world context. This immersive exercise helped sales teams gain a richer understanding of the construction environment and the practical impact of Procore’s products on clients’ daily work.

Day two, the “Procore Escape Experience,” shifted the focus to competition. Fifty teams entered custom-designed, two-room escape challenges, uncovering pain points faced by prospective clients using non-Procore software. Teams then participated in a Whiteboard Challenge, developing solutions tailored to these frustrations. This highly interactive approach helped employees understand competitive pressures and how Procore’s platform effectively addresses industry pain points.

Day three, the “Straightline Account Challenge,” centered on account planning. Over six hours, teams collaborated to develop strategic account plans for a fictitious client, combining lessons learned from the first two days. This gamified workshop emphasized application of knowledge, critical thinking, and collaboration, ensuring that sales teams not only understood Procore’s value proposition but could also communicate it effectively to clients.

The results of the summit exceeded expectations. Employees demonstrated clear mastery of account planning, customer engagement, and competitive positioning, as evidenced by enhanced performance in sales conversations and documentation. Feedback from participants highlighted the summit as one of the most innovative and impactful training experiences they had encountered.

Following the success of the summit, Procore plans to continue this experiential approach in with additional reinforcement sessions, further integrating active learning into the company’s sales culture. The program exemplifies how forward-thinking organizations can transform sales training from a passive exercise into an engaging, results-driven experience.

Procore Technologies won two Silver Stevie Awards for Sales Enablement Program of the Year and Sales Training or Coaching Program of the Year in the 2025 Stevie Awards for Sales & Customer Service. 

Interested in entering the 2026 program?

The Stevie® Awards, organizer of the world's premier business awards programs, has extended the final entry deadline for the 2025 (19th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details about the competition are available at http://www.StevieAwards.com/Sales.

The original final entry deadline was January 22, but by popular demand, entrants now have through February 18 to submit nominations. Winners will be announced on March 6, and the Gold, Silver, and Bronze Stevie Award winners will be honored during an awards ceremony in New York City on April 10.

Eligible nominees include departments, teams, and professionals from around the world who work in customer service, contact centers, business development, and sales. New products and services and solution providers used by those professionals are also eligible. The 2025 awards will recognize achievements since July 1, 2022.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awards, customer service awards, business development awards, new product awards, thought leadership, and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

• Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  ● Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  ● Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  ● Sales Distinction categories in 14 industry groupings
  ● Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  ● Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  ● Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  ● Customer Service Department categories in 12 industry groupings
  ● Customer Service Success categories in five industry groupings
  ● New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  Solutions and Implementations categories such as Business Intelligence Solution, Collaboration Solution, Contact Center Solution
  ● Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards, or Recognition Provider of the Year
  ● Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year - Hospitality & Leisure
  ● Thought Leadership categories such as Best Use of Thought Leadership in Sales, Best Use of Thought Leadership in Business Development, and Best Use of Thought Leadership in Customer Service

2025 will see the return of the People's Choice Stevie® Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the public may vote for their favorite providers of customer service from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2024 edition of the Stevie Awards for Sales & Customer Service included Allianz Services Pvt Ltd, Apexon, Ayala Land, Bank of America, Blackhawk Network, Cisco Systems, Delta Dental of Kansas, DP DHL, Everise, Hinduja Global Solutions, HP Inc., IBM Corporation, Lounge Group, Purpol Marketing Limited, Sales Partnerships, Inc., Samsung Electronics America, SAP, Splunk, Support Services Group, Tata Consultancy Services, Toco Warranty, UPMC Health Plan, VIZIO Inc., Watsons, and Weber Shandwick.

The 2025 competition will be judged by more than 150 professionals around the world. Those interested in participating on one of the juries may apply at https://sales.stevieawards.com/sa-judge/register.

Sponsors of the 2025 Stevie Awards for Sales & Customer Service include The Brooks Group, Sales Partnerships, Support Services Group, and ValueSelling Associates.

Winners in the 18th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada USA, attended by more than 400 executives from around the world. 

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

The 10 most-honored organizations in the 2024 Stevie Awards for Sales & Customer Service received Grand (“best in show”) Stevie Award trophies. Nominees were not able to apply for Grand Stevie Awards directly. Winners were determined by a points system based on the total number of awards won, as well as having the highest average score in selected categories. 

DP DHL Worldwide, with 13 Gold, 18 Silver, and 14 Bronze Stevie Award wins, was the most honored organization this year, earning the top Grand Stevie Award trophy. In descending order, the organizations below were presented with Grand Stevie Award trophies in the 2024 Stevie Awards for Sales & Customer Service on behalf of themselves and/or clients. There was a ninth-place tie between Toco Warranty and Purpol Marketing Limited.

1. DP DHL (Worldwide), 96 points
2. IBM (Armonk, NY USA), 64 points
3. Support Services Group, Inc. (Waco, TX USA), 49 points
4. Allianz Services Pvt Ltd (Trivandrum, Kerala, India), 39 points
5. Sales Partnerships, Inc. (Broomfield, CO USA), 38.5 points
6. UPMC Health Plan (Pittsburgh, PA USA), 31 points
7. Blackhawk Network (Pleasanton, CA USA), 26 points
8. VIZIO Inc. (Irvine, CA USA), 22 points
9. Toco Warranty ( Los Angeles, CA USA), 19 points
   Purpol Marketing Limited (Chippenham, United Kingdom), 19 points

Other notable winners with three Gold Stevie Awards include Alight Solutions (Lincolnshire, IL USA), Optum (Eden Prairie, MN USA), and WNS (Holdings) Limited (Mumbai, India).

Organizations winning a combination of five or more Gold, Silver, or Bronze Stevie Awards include TransPerfect Translations, New York, NY USA (eight), VMWare (Broadcom) Palo Alto, CA USA (seven), Intuit, Toronto, Canada (seven), Avetta, Lehi, UT USA (seven), SAP, Worldwide (seven), ValueSelling Associates, Inc., Carlsbad, CA USA (six), Element Electronics, Winnsboro, SC USA (six), Voya Financial, New York, NY USA (six), CivicPlus, Manhattan, KS USA (five), Capital Rx, New York, NY USA (five), Datasite, Minneapolis, MN USA (five), Inspiro, Makati City, Philippines (five), Loveholidays, London, UK (five), OpenGov, San Francisco, CA USA (five), QNB Finansbank, Istanbul, Turkey (five), and Qualitest Group, Bridgewater, NJ USA (five).

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide in seven specialized judging committees. 

Entries were considered in more than 60 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Sales Director of the Year to Sales Training Practice of the Year, and Achievement in Sales Automation; and categories to recognize new products and services and solution providers, among others.

Winners in one special category, the Sales Partnerships Ethics in Sales Award, were also announced and recognized at the April 12 ceremony. This award recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry. Integrity Solutions of Nashville, TN USA is the Gold Stevie winner in this category. The Silver winners are Better Way Health (Kennesaw, GA USA), Stateside Affairs (Manasquan, NJ USA), and Desiderate (New South Wales, Australia). Bronze Stevie winners are Alright Retiree Health Solutions (Chicago, IL USA), Belkins (Dover, DE USA), Rootstack (Panama), Shell International Aviation (Makati, Philippines), TCN (St. George, UT USA), and Yuksekbilgili Egitim & Danismanli (Istanbul, Turkey).

Winners of the 2024 People's Choice Stevie® Awards for Favorite Customer Service, announced on April 4, were also honored at the April 12 awards gala. People’s Choice Stevie Award winners receive the coveted crystal People's Choice Stevie Award, which is determined by a worldwide public vote.

The presentations were broadcast live via Vimeo and are available to watch online.

Nominations for the 2025 edition of the Stevie Awards for Sales & Customer Service will be accepted starting this July. The entry kit may be requested at http://www.StevieAwards.com/Sales.