The Stevie Awards Blog

Stevie Awards for Sales & Customer Service Announce Finalists in 11th Annual Competition

Posted by Maggie Gallagher on Fri, Jan 20, 2017 @ 11:00 AM

Finalists in the 11th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

A diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Among the organizations with the most finalists are Carbonite, Inc. (Lewiston, ME USA), Delta Air Lines (Atlanta, GA USA), Deutsche Post DHL (offices globally), Festival Walk (Hong Kong, China), Guidewell Connect (Jacksonville, FL USA), HomeServe USA (Norwalk, CT USA), IBM (Armonk, NY USA), John Hancock Financial Services (Boston, MA USA), and Vizio, Inc. (Irvine, CA USA).

For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

SASCS winners 2016 7-1.jpgGold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 130 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to begin January 23.

Beginning today through February 10, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on February 24.

“We are very pleased with the quantity and quality of nominations received in this year’s competition,” said Michael Gallagher, founder and president of the Stevie Awards.  “The final judges are in for a treat, because they’re going to review many remarkable, inspiring stories of workplace success from around the world.”

Sponsors of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Tags: best customer service, customer service awards, sales awards, good customer service, best sales team

ValueSelling Associates to Sponsor Stevie® Awards for Sales & Customer Service for Ninth Consecutive Year

Posted by Maggie Gallagher on Wed, Dec 07, 2016 @ 05:05 PM

The Stevie® Awards, organizers of the world’s premier business awards programs, haveannounced that ValueSelling Associates Inc., the creator of the ValueSelling Framework, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the ninth consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at www.StevieAwards.com/Sales.  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

REVIEW THE ENTRY KIT HERE.

ValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable, empowering sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals.

Value selling ballroom 2.jpgThe Stevie Awards for Sales & Customer Service offer our customers and their peers around the world the opportunity to seek public recognition for their achievements, and we’ve seen time and again how meaningful and impactful it is for them to win a Stevie,” said Julie Thomas, president and CEO of ValueSelling Associates.  “We’re pleased to be able to support this program again in 2017, as our customers will benefit from the opportunity to celebrate their good work.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems, Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

About ValueSelling Associates, Inc.
ValueSelling Associates is the creator of the ValueSelling Framework®, a proven formula for accelerating sales results. Its customized training on the ValueSelling Framework methodology, reinforcement tools and consulting services, make complex B2B sales simple so sales organizations around the globe adopt it immediately and consistently. Since 1991, thousands of sales and customer-facing professionals use the ValueSelling Framework to grow revenue, increase productivity and improve win rates. Visit http://www.valueselling.com.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Tags: best customer service, Stevie Awards for Sales & Customer Service, sales awards, Customer Service Team of the Year, sales award

Nominate Your Customer Service and Contact Center Stars

Posted by Michael Gallagher on Thu, Sep 22, 2016 @ 10:14 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_15_blog_image-1.jpgToday we will highlight the Customer Service and Contact Center Individual awards categories.

The customer service and contact center individual categories recognize individual contact center and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2015. 
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Front-Line Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
    a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
    b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
       c. Other Service Industries: recognizes achievements of professionals in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
       d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
       e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories.
  2. Back-Office Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2015.

    57. Young Customer Service Professional of the Year
    Recognizing the achievements of customer service professionals under the age of 30.

    58. Customer Service Manager of the Year
    Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.

    59. Customer Service Leader of the Year
    Recognizing the achievements of senior customer service and call center executives.

    60. Contact Center Professional of the Year
    Recognizing the achievements of non-executive professionals who work in a call or contact center.
  3. Contact Center Manager of the Year
    Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2015.
  4. Contact Center Leader of the Year
    Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2015.

Customer Service and Contact Center Individual Stevie winners in 2016 include:

Front-Line Customer Service Professional of the Year - Financial Services Industries 
GOLD STEVIE WINNERS:
eMoney Advisor, LLC, Conshohocken, PA USA: Jennifer Collins, Success Coach
eMoney Advisor, LLC, Conshohocken, PA USA: Joseph Pearson, Client Support Specialist
SILVER STEVIE WINNER:
AllClear ID, Austin, TX USA: Benjamin Miller, Senior Licensed Investigator
BRONZE STEVIE WINNER:
Paycor, Inc.; Cincinnati, OH USA: Jon Southern, Implementation Solutions Manager

Front-Line Customer Service Professional of the Year - Other Service Industries 
GOLD STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab Emirates: Juanita Santos, Contact Center Advisor
SILVER STEVIE WINNER:
DHL Express Bulgaria LTD, Sofia, Bulgaria: Radoslava Pavlova, Key Account Desk Advisor

...and more. See all Stevie winners here.

Tags: best customer service, customer service awards, contact center awards

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Tags: best customer service, customer service awards, new product awards, sales awards, customer service excellence, business development awards

No Formal Customer Service Department? No Problem

Posted by Maggie Gallagher on Fri, Sep 02, 2016 @ 11:38 AM

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_winners_2016_7-1.jpgToday we will focus on the Customer Service Success Awards categories.

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you.

 If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
    141. Customer Service Success - Financial Service Industries
    142. Customer Service Success - Other Service Industries
    143. Customer Service Success - Technology Industries
    144. Customer Service Success - All Other Industries

Winners of the Customer Service Success Awards categores in 2016 include:

Customer Service Success - Business Service Industries 
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA: Service Success Along the Way
SILVER STEVIE WINNER:
SAHOURI Insurance, McLean, VA USA: SAHOURI Insurance

Customer Service Success - Technology Industries 
GOLD STEVIE WINNER:
Wagepoint, Kitchener-Waterloo, ON, Canada: Wagepoint - Where customers are part of the family
SILVER STEVIE WINNER:
Calabrio, Minneapolis, MN USA: Calabrio's Customer Service Success
BRONZE STEVIE WINNERS:
Aplos Software, Fresno, CA USA: Aplos Builds Customer Confidence To Find Customer Service Success
Cisco Systems, Inc., Feltham, United Kingdom: Service Logistics and Operations Best Practice in the Delivery of Field Services
Patagonia Health, Cary, NC USA: Patagonia Health: Trust Comes from Providing Great Service

Customer Service Success - All Other Services and Industries 
GOLD STEVIE WINNER:
IDG TechNetwork, New York, NY USA: IDG TechNetwork's Customer Service Success
SILVER STEVIE WINNER:
Istanbul Metropolitan Municipality Youth Assembly, Istanbul, Turkey: IMM Youth Assembly's Successful Projects
BRONZE STEVIE WINNER:
Selvice Service Co., Ltd., Osaka, Japan: Selvice Service's Maple Halloween

Tags: best customer service, customer service awards, customer service success

Customer Service Department Awards Opportunities

Posted by Maggie Gallagher on Wed, Aug 17, 2016 @ 02:23 PM

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight the Customer Service Department Awards categories.

SASCS_group_picz_2016.jpgIn addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service.  Online voting will open to the public worldwide in mid-January and will continue through early February.  We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you.  The nominee with the most votes in each category will receive a special crystal People's Choice Stevie Award.

The customer service department categories recognize everyone who works formally in customer service in your organization, regardless of their role or location. 

Information required for entries in these categories include:
(a) An essay of up to 650 words describing your customer service department’s accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Department of the Year – Airlines, Distribution & Transportation
  2. Customer Service Department of the Year – Computer Hardware
  3.  Customer Service Department of the Year – Computer Software. This category is split into two separate categories:
       a. At Organizations With Up to 100 Employees
       b. At Organizations With 100 or More Employees
  4. Customer Service Department of the Year – Computer Service
  5. Customer Service Department of the Year – Financial Services. This category is split into two separate categories:
       a. At Organizations With Up to 100 Employees
       b. At Organizations With 100 or More Employees
  6. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
  7. Customer Service Department of the Year – Leisure & Tourism
  8. Customer Service Department of the Year – Public Services & Education
  9. Customer Service Department of the Year – Retail
  10. Customer Service Department of the Year – Telecommunications
  11. Customer Service Department of the Year – All Other Industries

Past winners of the Customer Service Department awards include…

Customer Service Department of the Year - Airlines, Distribution & Transportation 
GOLD STEVIE WINNER:
Delta Air Lines, Inc., Atlanta, GA USA: Delta Air Lines' Sales Support

Customer Service Department of the Year - Computer Hardware 
GOLD STEVIE WINNER:
Service Express, Grand Rapids, MI USA: SEI's Exceptional Customer Service Experience

Customer Service Department of the Year - Computer Services 
GOLD STEVIE WINNER:
Datapipe, Jersey City, NJ USA 

Customer Service Department of the Year - Computer Software - Up to 100 Employees 
GOLD STEVIE WINNER:
Druva Inc., Sunnyvale, CA USA

Customer Service Department of the Year - Computer Software - 100 or More Employees 
GOLD STEVIE WINNER:
Jobvite, San Mateo, CA USA

...and more. See all 2016 Stevie Awards for Sales & Customer Service winners here.

Tags: best customer service, customer service awards, customer service department of the year

American Business Awards 2016: Customer Service and Support Awards Judging Committee

Posted by Maggie Gallagher on Mon, Mar 28, 2016 @ 05:50 PM

The Stevie Awards would like to recognize The 2016 American Business Awards Customer Service and Support Awards judging committee. These category groups are small but mighty. Learn a bit more about the professionals in these categories who will determine the Stevie Award winners.

There is still time to submit your nominations in the customer service and support awards categories. The final  entry deadline has been extended to Tuesday, April 19.

REVIEW THE ENTRY KIT HERE.

Judging Chair:

Steve Fulmer, Senior Vice President of Government Guaranteed Lending
First GREEN Bank, Orlando, Florida, USA

16_ABA_CS_Chair-1.jpgSteve Fulmer is the Senior Vice President of Government Guaranteed Lending at First GREEN Bank, a “local bank with a global mission” that endeavors to do the right thing for the environment, and the company’s people, community, and shareholders. Steve oversees all Small Business Administration and US Department of Agriculture Business Lending in Florida for the bank.

Steve has over 8 years experience in banking in Central Florida. He currently serves on the executive board of the Oviedo/Winter Springs Chamber and the steering chairman for Future Leaders of CREW Orlando. 

Steve has a Master’s Degree of Business Administration from the University of Phoenix and is a US Army veteran.

Judging Committee:

Ricardo Barreras, Senior Manager of Efficiency and Effectiveness
Locus Telecommunications, LLC, Fort Lee, New Jersey, USA
Proud veteran of our U.S. Armed Forces and 25+ year veteran of the support industry, to include both front-line [retail sales] and back-office [administrative, operational and bi-lingual customer relations].

Emilia DAnzica Emilia DAnzica, Senior Director, Customer Success
WalkMe, San Francisco, California, USA
Emilia DAnzica is the VP of Customer Engagement at WalkMe, the worlds first enterprise guidance and enablement platform. Her primary goal is to ensure customer success and to share customer stories.

Ana Degani Goes, Regional Director of Customer Service, Americas Region
DHL Express, Plantation, Florida, USA

Sandra Finn Sandra Finn, President
Cross Country Home Services, Fort Lauderdale, Florida, USA
Sandra Finn has been awarded numerous Stevie and other awards during her 15 year tenure as President of Cross Country Home Services, a national home services company. The companys success reflects her expertise in Marketing, Customer Experience, and development and execution of significant new products, clients, and technologies.

Vernessa W. Gates, Chief Compliance Officer
V & W Compliance Group, Columbus, Ohio, USA

Lisa GregovichLisa Gregovich, Manager, Vendor Operations
Prime Therapeutics, Irving, Texas, USA
Lisa Gregovich is an experienced call center/customer service leader who has held leadership positions at a diverse selection of contact centers over the last 10 years, including Prime Therapeutics, Paychex (ePlan Services) and Time Warner Cable. Lisa has over 15 years of contact center and customer service experience. In addition, she has a MBA, serviced on the Board of Directors for CSAE and has been a judge for the Stevie awards since 2010.

Seth Hall Seth Hall, Vice President, Customer Service
Philadelphia Insurance Companies, Bala Cynwyd, Pennsylvania USA
Experienced Service Operations leader with deep expertise in navigating change, leading larger service operations while realizing significant and sustainable results.

Batul Hasan Batul Hasan, CEO
BSH Consultants, Karachi, Pakistan
Started my career as a Clinical Psychologist, taught at University of Karachi. With training in Business Management, moved to Unilever Pakistan and continued for 17 years. In 2004 started own Consultancy firm for Marketing Research which is growth to success.

Kevin Hegebarth Kevin Hegebarth, Vice President, Marketing
HireIQ Solutions, Inc., Alpharetta, Georgia, USA
Kevin is experienced in marketing technology solutions to improve the recruiting, hiring, performance, and quality of customer service professionals. He has held executive marketing, product management and business development roles with leading companies serving the customer contact market. He is a frequent contributor to industry publications and is a sought-after speaker at industry events.

Parag Jaripatke Parag Jaripatke, Senior Systems Administrator
AOL, Inc., Ashburn, Virginia, USA
Result oriented professional equipped with 19 years of core Ecommerce, B2B and B2C domains. Background includes managing extensive critical top notch high end applications and systems spread across global infrastructures.

Deb Matthews Deb Matthews, Vice President, Customer Experience
nexVortex, Herndon, Virginia, USA
Deb has extensive experience in both the telecommunications industry and customer care and helpdesks. Prior to joining nexVortex, she oversaw BAEs service desk, which was responsible for serving the needs of 53,000 employees all day, every day. She has worked at multiple telecom organizations including Neustar, Startec Global, and Teligent.

Thomas Moor Thomas Moor, Global Director, Strategy and Planning
Sartomer, Exton, Pennsylvania, USA
With over 20 years of experience, developing strategy and leading global business teams in specialty chemicals, Tom brings a unique perspective to the judging process. Tom holds an MBA from Villanova University and has spent post-graduate time in executive education at Harvard Business School.

Lou Reinemann Lou Reinemann, Director, Customer Care and Documentation
SmartBear Software, Somerville, Massachusetts, USA
Lou has run service organizations with technology companies in the Boston area for over 25 years. With companies ranging in size from startups to Fortune 500 companies, he has built and lead pre- and post-sales technical service teams focused on outstanding customer service.

Kim Seney Kim Seney, Marketing Operations Excecutive
CSAA Insurance Group, San Francisco, California, USA
Kim Seney leads the Marketing Operations team at CSAA, a AAA company. Prior to AAA, she was Director of Operations at APS, responsible for the customer service needs of one million electric customers throughout Arizona, where her team received the 2005 Stevie Award for excellence in Customer Service and Communications.

Sunil Wadhwa, Vice President, Customer Success
Druva, Sunnyvale, California, USA

Teresa Waller Teresa Waller, Broker / Owner
Blue Sky Telecom Brokers, Bakersfield, California, USA
Teresa is the Broker-Owner of Blue Sky Telecom Brokers, a company that takes a consultative approach to helping businesses choose the right Telecom or Cloud provider for their business. With over 30 years in the industry Teresa prides herself on making things a little easier for her clients.

The customer service awards categories to be judged are:

J01. Customer Service Department of the Year

J02. Customer Service Team of the Year

J03. Customer Service Executive of the Year

The support awards categories to be judged are:

R01. Support Department of the Year

R02. Support Team of the Year

R03. Support Staffer of the Year: recognizing non-executive support personnel, including office managers, administrative assistants, secretaries, maintenance professionals, etc.  There is no entry fee for this category

See the listing of all 2016 American Business Awards judging committees here.


 

Tags: support awards, best customer service, customer service awards, customer service department of the year, support team of the year

10th Annual Stevie Awards for Sales & Customer Service Announce Winners

Posted by Maggie Gallagher on Mon, Mar 07, 2016 @ 10:00 AM

Winners in the tenth annual Stevie® Awards for Sales & Customer Service, recognized as the world's top honors for business development, contact center, customer service, and sales professionals, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada attended by more than 500 executives from around the world.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

SASCS-2016-Delta-Group.gifDP DHL, with Gold, Silver and Bronze Stevie Award wins for their operations in 29 countries, won the Grand Stevie Award trophy as the most honored organization in the competition for the third year in a row. Other organizations that took home Grand Stevies, in recognition of the sheer number of awards they won, include Carbonite, Inc., Delta Air Lines, eMoney Advisor, LLC, GuideWell Connect, iHeartMedia, John Hancock Financial Services, Lennox Industries, Inc., Marriott Vacations Worldwide, Sales Partnerships, Inc., and Visualize.

Carbonite and GuideWell Connect were the top winners of Gold Stevies, with five each. Winners of four Gold Stevies include Cisco Systems, HomeServe USA, Lennox Industries, Sales Partnerships, and WePay, Inc. eMoney Advisor,  and iHeartMedia, each won three Gold Stevie Awards.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced in February, and were presented to winners during the ceremony.

The presentations were broadcast live via Livestream, and the recording is available to watch online.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 70 members of seven specialized final judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.

Tags: best customer service, customer service awards, sales awards, business development awards, solution provider awards

Winners Announced in People’s Choice Stevie Awards for Favorite Customer Service

Posted by Maggie Gallagher on Tue, Feb 23, 2016 @ 10:00 AM

Winners of the 2016 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 21 through February 19, with the highest number of votes deciding the winners in 11 industry categories.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 10th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.

PCSAFCSAwardImage_medium-1.jpgThis year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

  • Computer Software (<100 employees): dESCO
  • Computer Software (100+ employees): Carbonite, Inc.
  • Distribution & Transportation: DHL Express Bangladesh
  • Financial Services (<100 employees): Provident Financial Bulgaria
  • Financial Services (100+ employees): Paycor, Inc.
  • Healthcare / Pharmaceuticals: Navicure
  • Leisure & Tourism: Marriott Vacation Club International
  • Public Services & Education: Istanbul Metropolitan Municipality Logistic Support Center
  • Retail: Wayfair
  • Telecommunications: Vonage
  • Other Industries: CubeSmart

More than 27,000 votes were cast this year.

Nicknamed the Stevie® for the Greek word “crowned,” the awards will be presented to winners at the 10th annual Stevie Awards for Sales & Customer Service awards banquet on Friday, March 4 at the Paris Hotel in Las Vegas, Nevada. Tickets for the event are now on sale. More than 500 executives from around the world are expected to attend. The presentations will be broadcast live via Livestream

About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 10th annual Stevie Awards for Sales & Customer Service include ValueSelling Associates.

Tags: best customer service, customer service awards, Customer Service

The People’s Choice Stevie Awards for Favorite Customer Service Are Open for Voting

Posted by Maggie Gallagher on Fri, Jan 22, 2016 @ 10:00 AM

Consumers the world over now have an opportunity to tell the world’s best providers of customer service just how much they love them, by voting at https://peopleschoice.stevieawards.com in the People’s Choice Stevie Awards for Favorite Customer Service.

PCSAFCSAwardImage_medium-1.jpgThis worldwide public vote is open through February 12, with the highest number of votes deciding the winners in 13 industry categories. All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service are candidates for the people’s choice awards.

Winners will receive the coveted crystal People’s Choice Stevie Award at a gala ceremony in Las Vegas on March 4. Industry categories include:

  • Computer Hardware and Services
  • Computer Services
  • Computer Software (<100 employees)
  • Computer Software (100+ employees)
  • Distribution & Transportation
  • Financial Services (<100 employees)
  • Financial Services (100+ employees)
  • Healthcare / Pharmaceuticals
  • Leisure & Tourism
  • Public Services & Education
  • Retail
  • Telecommunications.
  • All Other Industries

All customers, employees, fans, and followers of the nominated organizations are invited to vote.

Nicknamed the Stevie® for the Greek word “crowned,” the awards will be presented to winners at the 10th annual Stevie Awards for Sales & Customer Service on Friday, March 4 at the Paris Las Vegas Hotel in Las Vegas, Nevada. Tickets for the event are now on sale. More than 450 executives from around the world are expected to attend.

Tags: best customer service, customer service awards, People's Choice Stevie Awards

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