Stevie-winner Prudential Financial Inc., is a global insurance company with operations spanning the United States, Asia, Europe, and Latin America.

Offering a diverse range of products and services, including life insurance, annuities, retirement-related services, mutual funds, and investment management, Prudential has positioned itself as a driving force in the financial industry.

In response to an increasing demand for financial advice, Prudential launched "Stages for Retirement," an initiative driven by customer needs and designed with a customer-centric approach. The platform combines digital tools with access to a team of seasoned advisors, allowing users to receive personalized advice at their convenience. The online experience not only helps users envision their ideal retirement but also provides a proprietary confidence score to benchmark their readiness.

Recognizing the changing landscape where more Americans seek financial advice with varying preferences (i.e., online, virtual, or face-to-face), Prudential has reimagined its direct-to-consumer business model to stay relevant in an industry experiencing newfound flexibility.

The platform's agility and responsiveness to customer needs were evident in the rapid launch of "Stages for Retirement" in less than a year. This venture followed a meticulous three-phase approach, involving validation, discovery, and building the minimum viable product. The strategy included comprehensive testing, interviews, surveys, and prototype iterations, ensuring a harmonious alignment between customer needs and Prudential's expertise.

In a departure from traditional corporate approaches, Prudential embraced an agile startup mindset, seeking co-creation with customers through extensive testing and research. The Retirement Confidence Score, a unique differentiator, evaluates users' retirement readiness across key drivers and allows them to track their progress.

Prudential Financial won a Gold Stevie Award for Best Mobile Web & App in the Financial Services category and a Bronze Stevie Award for Achievement in Product Innovation in The 2023 American Business Awards^®.

Interested in entering The 2024 American Business Awards^®?

Prudential Stages is an umbrella marketing name for Pruco Securities LLC, (sometimes referred to as “Pruco”) under the marketing name Prudential Financial Planning Services (PFPS), pursuant to a separate agreement.  Investment advisory products and services are made available through Pruco, a registered investment adviser.

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The region’s only awards to recognize innovation in all its forms in the workplace in 18 nations is now accepting nominations through December 6.

By popular demand, the Stevie Awards have announced a final entry deadline extension for the fifth annual Middle East & North Africa Stevie® Awards sponsored by the Ras Al Khaimah Chamber of Commerce. Entries will now be accepted through Wednesday, December 6 (the original final entry deadline was November 7.) Details are available at http://MENA.StevieAwards.com.

The Middle East & North Africa Stevie Awards are the region’s only awards to recognize innovation in all its forms throughout the workplace. The awards are open to all organizations in 18 nations in the MENA region: Algeria, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Syria, Tunisia, Turkey, United Arab Emirates and Yemen.

All individuals & organizations may submit any number of nominations to any number of the categories.

There are no entry fees in this awards program. Organizations may submit as many nominations as they would like, without cost. Instead, Gold, Silver, & Bronze Stevie Award winners will pay a “winners fee” for each successful nomination.

Winners of Gold, Silver, and Bronze Stevie Awards in the competition will be announced on January 18, 2024, and celebrated during a gala event in Ras Al Khaimah, UAE on March 2.

The 2024 competition features new categories to better recognize innovation and excellence in the workplace. The new Individual Professional Award Categories recognize individuals who have demonstrated exceptional innovation and forward-thinking qualities within their organization or industry.

Other new categories include Innovative Achievement in Sustainability (added to the Achievement Categories), Most Innovative Contact Center of the Year and Most Innovative Customer Service Department / Team of the Year (added to the Customer Service Categories), and Award for Most Innovative HR Department / Team of the Year has been added to the Human Resources Categories.

Nominations citing innovative achievements will be accepted and judged in both Arabic and English, in more than 100 categories across the following category groups:

• Apps & Websites
• Achievements
• Annual Reports & Other Publications
• Company/Organization
• Corporate Communications & Public Relations
• Customer Service
• Human Resources
• Individual Professionals
• Live & Virtual Events
• Management
• Marketing
• New Products & Services
• Social Media
• Technology
• Videos
• Thought Leadership

Winners of the 2023 edition with multiple Gold, Silver, and Bronze Stevie Awards include Bagcılar Municipality, Turkey; Department of Health Abu Dhabi, United Arab Emirates; DHL Express, Several Nations; Etihad Rail, Abu Dhabi, United Arab Emirates; INFLOW Network, Qatar; Integrated Transport Center, Abu Dhabi, United Arab Emirates, Karaca Zuccaciye A.S., Istanbul, Turkey; Ministry of Health and Prevention (MOHAP), Dubai, United Arab Emirates; Saudi Aramco, Dhahran, Saudi Arabia; and ZIGMA8 | 360º CREATIVE COMMUNICATIONS, Tehran, Iran, among others.

The 2024 competition will be judged by more than 150 professionals in the MENA region and around the world.

Interested in submitting nominations before the

December 6 final deadline?

More than 400 female entrepreneurs, executives, and employees will gather at New York's Marriott Marquis Hotel this Friday evening, November 10 for the presentation of the 20th annual Stevie® Awards for Women in Business, widely recognized as the world's top honors for the achievements of women in the workplace.

Finalists in the 2023 competition were announced in September.  The Gold, Silver, and Bronze Stevie Award placements among the Finalists will be revealed at Friday's event.

The Stevie Awards for Women in Business are among eight Stevie Awards programs.  The others are The American Business Awards®, The International Business Awards®, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service.  A ninth program, the Stevie Awards for Technology Excellence, will debut in 2024.  Learn about all of the Stevie Awards programs at www.StevieAwards.com.  

Entries for next year's Stevie Awards for Women in Business will open in May.  Get the entry kit.

Here is the list of organizations that will be represented at Friday's event (as of November 6):

4D Vision Gym, Cromwell, CT USA
Abu Dhabi Sport Council, Abu Dhabi, United Arab Emirates
Al Ghurair Investment, Dubai, United Arab Emirates
Alteryx, Inc., Irvine, CA USA
Amazon Web Services, Arlington, VA USA
Ashley Deland, Burlington, ON Canada
Aspire, Phoenix, AZ USA
Autodesk, Inc., Portland, OR USA
Avetta, Lehi, UT and Houston, TX USA
BEYOND HC LLC, Sanford, FL USA
Big Deal Media, Barrington, IL USA
Biohaven, New Haven, CT USA
Blue Beyond Consulting, Castro Valley, CA USA
Blue Diamond Property Group, Sydney, NSW Australia
BODEN Agency, Miami, FL USA
BookSmarts Accounting & Bookkeeping, Kaysville, UT USA
Buy From A Black Woman, Atlanta, GA USA
C. Light Technologies, Boston, MA USA
Cherishers 811 CIC, Rugeley, Staffs United Kingdom 
Cigniti Technologies, Irving, TX USA
Cloud Studio (YouMe Lin LLC), New York, NY USA
Co Conspirators Agency, Kirkland, WA USA
Coast Professional, Inc., West Monroe, LA USA
Cognizant Technology Solutions, Teaneck, NJ USA
Cognizant, Los Angeles, CA USA
Creativ Vision Coaching, Bentleigh East, VIC Australia
CrossCountry Consulting, McLean, VA USA
DHL Global Forwarding, Freight, Bonn, Germany
Diageo, London, United Kingdom
Docs Outside the Box, St. Petersburg, FL USA
doTERRA International, Pleasant Grove, UT USA
DrivenIQ, Towson, MD USA
E29 Marketing, Larkspur, CA USA
EdHeroes Network, Triesen, Liechtenstein
EHR Concepts, Statesvilles, NC USA
Einstein Solutions, LLC, Covington, WA USA
Elevance Health, Atlanta, GA USA
Enterprising Women Magazine, Cary, NC USA
Equifax, Atlanta, GA USA
Everise, Planation, FL USA
Experience Management Institute, Delaware, OH USA
EY, Dallas, TX USA
Fairina Cheng Jewellery, Sydney, NSW Australia
Far Niente Wine Estates, Oakville, CA USA
FiveSeven Consulting Pty Ltd, Newcastle, NSW Australia
Friends Services Alliance, Blue Bell, PA USA
FunkkOFF! Inc., Dana Point, CA USA
GAF Energy, Parsippany, NJ USA
GEHA (Government Employees Health Association, Inc.), Lee's Summit, MO USA
Gratitude in Action, Billings MT USA
Green Hope Foundation, Toronto, ON Canada
Havas Health & You, New York, NY USA
Hilton Supply Management, McLean, VA USA
Honeylight Enterprises Pty Ltd T/A Greenville Development, Melbourne, VIC Australia
How Many Elephants, Alresford, Hampshire United Kingdom
HSBC, Woking, Surrey United Kingdom
Hygiea Health & Wellness, LLC, Greenfield, NH USA
IBM Manufacturing Solutions Pte Ltd, Singapore
IBM, Armonk, NY USA
IBM, Guadalajara, Mexico
IDEA Health & Fitness Association, San Diego, CA USA
iFOLIO, Atlanta, GA USA
Innovation Central Brisbane I Queensland University of Technology, Brisbane, QLD Australia
INVNT, New York, NY USA
iTalent Digital, San Jose, CA USA
J. Lohr Vineyards & Wines, San Jose, CA USA
JK Premier Marketing, Fayetteville, NC USA
John Alexander Consulting, New York, NY USA
Jones Publishing (Citywealth), London, United Kingdom
Karrikins Group, Lakewood, CO USA
Knopman Marks Financial, New York, NY USA
Mary Finch, Chicago, IL USA
MDI Novare, Taguig, Metro Manila Philippines
Media Cause, San Francisco, CA USA
Media Culture, Dallas-Fort Worth, TX USA
Michael Page International, New York, NY USA
MORE Latinoamerica, Wasilla, AK USA
Naish Partners, Santa Barbara, CA USA
Nancy Twine, Miami Beach, FL USA
Nativo, El Segundo, CA USA
Network for Victim Recovery of DC, Washington, DC USA
Nexxen, New York, NY USA
Northern Real Estate Urban Ventures, Washington, DC USA
Ocean Rescue Alliance International, Apollo Beach, FL USA
Ohanna Global, Sheridan, WY USA and Qatar/United Arab Emirates
Ordway Conservatory of Classical Ballet, Manassas, VA USA
Origen Air Systems Ltd., Victoria, BC Canada
Ossa, Tenafly, NJ USA
Pearl Interactive Network, Inc., Columbus, OH USA
Perituza Software Solutions, League City, TX USA
Pittsburgh International Airport, Pittsburgh, PA USA
PlanSource, Orlando, FL USA
PlayWise Partners, Los Angeles, CA USA
Pony Pals, Westford, MA USA
Proforma, Independence, OH USA
Purpol Marketing Ltd, Chippenham, Wiltshire United Kingdom
RedefinED Advisors LLC, Altoona, PA USA
Relevance International, New York, NY USA
ResultsCX, Fort Lauderdale, FL USA
Reverba, Seattle, WA USA
RNDC, Atlanta, GA USA
Room 17 Productions, Lexington, KY USA
Salesforce, San Francisco, CA USA
SAP SE, Walldorf, Germany
Savvas Learning Company, Paramus, NJ USA
Schneider Electric, Foxboro, MA USA
Shawarma Press Franchising, Irving, TX USA
SLB, Houston, TX USA
Sleepm Global, Inc., Markham, ON Canada
Spaulding Ridge, Chicago, IL USA
Stacey Ashley, Sydney, NSW Australia
Stress Free Super Mum, Gisborne, VIC Australia
SUN HOPE Co., Ltd., Chosei-gun, Chiba Japan
Team b. Strategy +, Tacoma, WA USA
Teladoc Health, Purchase, NY USA
TELUS, Vancouver, BC Canada
Terra Nova Medical, Richmond, BC Canada
The Alpha Enterprise, Cabuyao, Laguna Philippines
The Audacious Agency, Sunshine Coast, QLD Australia
The Executive Roundtable, Toronto, ON Canada
The Flute Academy, Sydney, NSW Australia
The Mach 1 Group, Austin, TX USA
The Social Element, New York, NY USA
The Stardust Food Company, Bethesda, MD USA
The Sway Effect, New York, NY USA
The Washington Post, Washington, DC USA
The Whitney Reynolds Show, Chicago, IL USA
Tiyya Foundation, Tustin, CA USA
TONE Networks, Oyster Bay, NY USA
Toshiba America Business Solutions, Lake Forest, CA USA
Transact Campus, Scottsdale, AZ USA
Trust Relations, Williams, AZ USA
Valasys Media LLC, Jersey City, NJ USA
VeriSIM Life, San Francisco, CA USA
ViewLift, New York, NY USA
Vmware, Palo Alto, CA USA
WDS Marketing & Public Relations, Overland Park, KS USA
We Rock DM, Austin, TX USA
Women Talk Tech, Barrie, Ontario, Canada
Women's Biz Global, Sydney, NSW Australia
WorkJam, Montreal, QC Canada
ZLH Enterprises, Manalapan, NJ USA 

Stevie-winner Black Knight, now part of ICE, is a leading provider of technology for the mortgage and real estate sectors. They offer a range of solutions that support the entire lifecycle of the mortgage loan process, including loan origination, servicing, and default management.

In September 2021, the company launched the LoanCatcher® loan origination system (LOS) to give independent mortgage brokers quality origination tools that could rival those used by even large financial institutions.

LoanCatcher Cloud-based Solution
To fully appreciate LoanCatcher, some context is needed. Mortgage brokers work with multiple wholesale lenders to help borrowers find the best loan products for their individual situations. As independent agents, mortgage brokers have the unique challenge of acting as an organization unto themselves—simultaneously juggling the responsibilities of loan advisor, customer service, marketing, operations and IT—with limited resources.

LoanCatcher solves mortgage brokers’ many challenges by folding multiple award-winning lending technologies into an all-in-one, easy-to-use LOS. Entirely cloud-based, LoanCatcher gives brokers affordable access to the same caliber of technology used by the nation’s largest and most successful lenders. In addition to a top-tier LOS, other core components of LoanCatcher include:

Point of sale
LoanCatcher’s white-labeled digital lending portal makes it easy for borrowers to complete their applications, uploading and eSigning documents from anywhere. The user-friendly interface is and helps create a positive consumer experience from the first step.

Customer relationship management (CRM) and marketing platform
LoanCatcher is integrated with Surefire^SM, the mortgage industry’s most-used CRM and marketing automation platform. Adding Surefire to LoanCatcher’s origination workflow means brokers can automatically send borrowers reminders and milestone updates as the loan progresses. Surefire also contains a library of creative content, with automated marketing campaigns designed to nurture leads, educate borrowers about the financing process and maintain client relationships after their loans have closed to improve recapture efforts down the line.

Product pricing engine (PPE)
LoanCatcher saves brokers the hassle of combing through loan product pricing sheets with seamless integration of the Loansifter® PPE. With Loansifter, brokers can instantly compare rates and product pricing across 120 wholesale investors to execute competitive, profitable lending strategies.

Workflow and Document Management
Pre-defined and configurable workflows allow brokers to work smarter and create an end-to-end origination process. Its easy-to-use document repository and communication tools support effective collaboration across teams.

After a broker’s loans are originated, LoanCatcher will automatically transfer files to wholesale lenders with supported integrations. System-agnostic, standardized files can also be downloaded and delivered to any wholesale lender, no matter their platform.

LoanCatcher is a single, cost-effective platform that puts brokers back in charge of their business. It helps them turn loans faster, provide a better consumer experience and grow their customer base.

Since Winning a Stevie^® Award
In the past 18 months, LoanCatcher has enhanced its borrower-facing point of sale with lead generation tools and automated marketing workflows designed to nurture leads, educate borrowers about the financing process, and maintain client relationships after close. Brokers now have access to interactive interest rate comparison tools and mortgage calculators to engage prospective homebuyers as they research financing a home.

Also new to LoanCatcher are plug-and-play automated marketing campaigns that let brokers elevate their brand and achieve major marketing impact with minimal hands-on effort. Multichannel workflows that include interactive video, graphic, and narrative content distributed over email, text, phone, and direct mail to drive borrower interest and engagement.

Black Knight won a Silver Stevie Award for Best FinTech Solution in The 2023 American Business Awards^®.

Interested in entering The 2024 American Business Awards^®?

Stevie-winner BB Imaging is a large independent provider of high-risk obstetrical ultrasound.

BB Imaging was founded in 2005 to bring high-quality, compassionate, and complete ultrasound care to patients across a spectrum of needs. Through the development of working relationships with healthcare providers, BB Imaging services patients in a variety of settings and circumstances, including rural locations across Kansas, Missouri, Oklahoma, Florida, Washington, Virginia, and Texas.

BB Imaging’s mission is to improve health outcomes by making high-quality ultrasound services accessible to all women regardless of their zip code or economic status. To do this, they partner with physicians, clinics, and hospitals to provide full-service, turnkey ultrasound departments that provide the highest level of ultrasound care and diagnostic accuracy.

They also developed TeleScan^®, a SaaS offering that brings expert sonography care to even the remotest of locations. Teleultrasound, or telesonography, refers to the use of telemedicine technology to perform and analyze ultrasounds remotely. A healthcare professional in one location performs the exam, and a telesonographer in another location provides diagnostics and a preliminary report. The report will be passed to a provider, who relays results to the patient.

TeleScan is focused on high-risk obstetrical care. While remote ultrasound solutions exist for cardiovascular care, the complexity of scanning a "body inside of a body" has garnered few competitors. Even fewer competitors have solved for the complexity of maternal-fetal ultrasound, the sonographer shortage, and the accessibility of equipment.

Both these care models connect underserved or understaffed areas with expert sonographers, flex to meet patient demand, and improve patient outcomes through early detection. Both models also rely on partnerships with physicians, clinics, and hospitals.

Seventeen years ago, their journey began with a single obstetrician. Starting services in Austin, Texas, in 2006, they have since expanded. In 2013, they ventured into the Indian Health System in Oklahoma, later adding Kansas and Missouri in 2019. Recently, New Mexico joined the list, and they then expanded into four new states: Florida, Washington, Oregon, and Virginia.

In July 2022, Sonoquick, a cardiac ultrasound service provider, partnered with BB Imaging. They have since added expert cardiac sonographers to the Texas team. This exponential growth positions BB Imaging as a prominent independent provider of high-risk obstetrical ultrasound services on a national scale.

BB Imaging won a Silver Stevie^® Award for Minority-Owned Business of the Year in The 2023 American Business Awards^®.

Interested in entering The 2024 American Business Awards^®?

Stevie-winner 5W Public Relations (5WPR), based in New York City, is a full-service public relations (PR) agency renowned for its comprehensive and results-driven approach.

Specializing in strategic communications, the agency covers a wide spectrum of industries, including consumer goods, technology, healthcare, beauty, lifestyle, and more. With a commitment to delivering impactful campaigns, 5WPR leverages its expertise in media relations, influencer marketing, digital strategy, and event planning to craft compelling narratives that resonate with target audiences.

The agency prides itself on its ability to navigate the ever-evolving media landscape, securing placements in top-tier outlets and effectively managing crisis communications when needed.

Boasting a client-centric philosophy, 5WPR tailors its strategies to meet the unique needs and goals of each client, ensuring a customized and dynamic approach to PR that drives brand visibility, enhances reputation, and ultimately contributes to business success.

As an employer, 5W believes in the power of giving back to the communities in which we live and work. They encourage and support employees in their philanthropic efforts by providing PTO specifically to volunteer, as well as matching monetary donations to a variety of charities.

Through their 5W University training program, they also strive to ensure employees are always learning and growing, from enhancing PR skills to leadership development. Senior leaders guide employees at all levels through a range of training sessions.

Nurturing Tomorrow's Leaders
5WPR Co-CEO Matthew Caiola has been a driving force since joining the agency—especially since 2021—transforming 5WPR, alongside Co-CEO Dara Busch, into a company built for the future with significant strides in Diversity, Equity & Inclusion (DE&I) in workplace culture, employee benefits, and career support.

Matthew quickly moved through the ranks, and after 13 years, was promoted to Co-CEO in February 2022, making him the youngest CEO of a Top 10 PR agency in the United States. Matthew has been a key leader of teams responsible for the reputation of some of the most sophisticated companies and visible public figures in the world, along with emerging brands and technologies.

A hallmark of Matthew’s career has been leading and scaling teams. As he progressed quickly through the staff ranks into leadership, Matt took over 5WPR’s emerging technology practice, leading that team to 50%+ growth each year, for three years. As a result, 5W attracted marquee brands like Amazon, Samsung, and VIZIO.

Matt has spearheaded numerous initiatives to enhance 5W's commitment to DE&I. These efforts include forging recruiting partnerships with Historically Black Colleges and Universities, establishing a DE&I staff committee to assess 5W's performance, revamping the approved-vendor list to include minority and women-owned businesses, elevating the charitable donation match for DE&I-focused causes, and introducing a new leadership role within the company for Head of People & Culture to drive further transformation.

5WPR won a Gold and Bronze Stevie Awards for Best Communications or PR Campaign of the Year - Marketing – Consumer Products; Public Relations Agency of the Year; and 5WPR's Matthew Caiola won a Silver Stevie Award for Best Communications, Investor Relations, or PR Executive of the Year in The 2023 American Business Awards^®.

Interested in entering The 2024 American Business Awards^®?

Stevie-winner SET Maritime and Electrical offers a simple solution to electric safety hazards within the marine industry with their new product, ESHORE.

ESHORE’s patented electrical design was created to ensure the safety of boat owners, meet regulatory standards, and save customers time and money on incorrect electrical connections.

Current State of Maritime Safety
Over the past six years, SET Maritime & Electrical has been involved in verifying electrical compliance for plan approvals and surveys of Domestic Commercial Vessels. During this time, a range of different shore connection installations have been inspected and checked against the required Standards.

SET Maritime & Electrical found that most vessels did not meet the required safety standards. The most pressing safety factor found in these vessels was Reverse Polarity, which presents a serious risk of electrocution.

Currently, all other shore connection products available on the market are based upon a Polarity Monitoring Device that detects reverse polarity with a simple circuit as the fundamental design. A certificate from an electrical contractor ensures that a boat's wiring is correct.

But when a boat connects to shore power, the polarity (direction of electricity flow) can be uncertain due to various factors like installation or maintenance issues. If the power's polarity is reversed, it can make the safety systems on the boat useless and put people on board in danger.

ESHORE’s Patented Design
To solve this problem, SET Maritime & Electrical owner Mark Smith designed a groundbreaking new “Plug and Play” shore connection device called ESHORE. His device meets the requirements of the Australian Standard for electrical installation safety for single-phase and three-phase systems, has a reverse polarity switch and momentary Polarity test with an interlocking device, and can be used anywhere in the world with minor modifications.

In the development phase, the device was refined based on suggestions received from government and regulatory bodies, industry representatives, target markets, and peers, all of whom gave encouraging feedback on the necessity of the device in the marine industry. 

Since 2021, SET Maritime & Electrical has seen their hard work in pursuit of safety come to fruition as they reached the manufacturing phase and created a device that is robust and fit for purpose. The device was first installed in the Domestic Commercial Market, where it received positive feedback from all owners for its ease of installation and use.

In 2022, they officially launched ESHORE and are already on their third generation of the device that offers more flexibility for installation, remote operation capability, and can be easily concealed, making it more aesthetically pleasing. 

SET Maritime & Electrical won a Gold Stevie Award for Innovation in Consumer Products & Services and a Bronze Stevie Award for Achievement in Product Innovation in the 2023 Asia-Pacific Stevie® Awards.

Interested in entering the 2024 Asia-Pacific Stevie Awards?

This Friday, October 13 at the Cavalieri Waldorf Astoria Hotel in Rome, Italy, we'll celebrate the presentation of The 20th Annual International Business Awards® with more than 340 executives from more than 20 nations.

Winners in the 2023 IBAs were announced in August.

The International Business Awards are the world's premier business awards program, recognizing outstanding achievements in the workplace in a wide range of categories.  This year's competition attracted more than 3,700 nominations from organizations of all types and sizes in 61 nations.  Those nominations were judged over the summer by more than 230 professionals on 11 juries.

Entries for the 2024 edition of The International Business Awards will open in February.  Visit www.StevieAwards.com/IBA to add your name to the mailing list for the complete entry kit.

Grand, Gold, Silver, Bronze, and People's Choice Stevie Award trophies and medallions will be presented to winners on stage this Friday in Rome.  Here is the list of organizations that will be represented at the event:

8X8
A.S. Watson Group
Abu Dhabi Ports Group
ACEN RES
Aires
Ajman Municipality & Planning Department
Akbank
Al Jazeera Media Institute
Asasoft International Trading Company
ATREVIA COMUNICACIÓN S.L.U.
Banco do Brasil S.A.
BANCO POPULAR DOMINICANO
Bases Conversion and Development Authority
BELBİM AŞ
Better2Know
Beyaz Kağıt San. ve Tic. A.Ş.
Borusan
Canapii
CARBO
Celonis
Condé Nast
CPM India Sales & Marketing Pvt Ltd
Cree-Con Construction Inc
DeFacto Perakende Tic. A.Ş.
Deutsche Telekom Services Europe SE
DHL Express (Switzerland) Ltd.
Diyarbakir
Droxic
Dubai Airports
Dubai Digital Authority
Empire Eagle Food Co., Ltd.
Ernst & Young
EYGS LLP
Filinvest Land Inc
Gates Corporation and LAW Creative
Gelecek Varlık Yönetim A.Ş.
General Administration of Customs, Abu Dhabi
Geotab Inc.
Golden Hour
Halkbank
HASE & IGEL GmbH
HCL Software
Health Focus Manufacturers
HELLENiQ ENERGY Holdings SA
Helpware
HeyMo The Experience Design Company
Home Development Mutual Fund (Pag-IBIG Fund)
Horatio
Hugo Boss
Icertis
ICON plc
Keegor
Keyless
King Faisal Specialist Hospital & Research Center
Koçfinans
Kyndryl
Lee Andrews Group
Llorente y Cuenca
Maersk
Makati Central Estate Association, Inc.
Malaysia Healthcare Travel Council
Maynilad Water Services, Inc.
MCE Systems
MERALCO
Metrobank
MicroHealth, LLC
MOLPED
MONAT Global Corp.
MONLOVE
Newday Media JSC
Nicole Schmitz Leadership Coaching
NJMPF
NN Romania
Noguchi & Peters Ltd.
NTT Data Inc
nupco
NXP Semiconductors Germany GmbH
Octopus Energy
ONE Beyond Success Pty Ltd
One Meralco Foundation
PAGEONE
Partner.co
PPWD Consulting Ltd
Pru Life UK
PT Permata Graha Nusantara
PT Perusahaan Gas Negara Tbk
PT PGN LNG Indonesia
Public Works Authority "Ashghal"
Purpol Marketing
QNET
Red Education
Red Havas
Regen Power Pty Ltd
Resolute Software
Revomed (Thailand) Co.
Rudaw Media Network
Rural Policy Group
SABC Pension Fund & SABC Medical Scheme
Safaniya Offshore Producing Department
Saudi Aramco
SAUDI ARAMCO - NA Well Completion Operations Department
Saudi Telecom Company
SET Maritime & Electrical
Sharjah Media City
SOCAR
SOCAR TURKIYE
SOCAR Türkiye Enerji A.Ş.
Strategic Public Relations Group
SweetScience
Synoptek
TalkLife
Telecom Italia
TELUS Smart Security & Automation
Tepe Savunma ve Güvenlik Sistemleri
The City of Calgary
Trahum
TUPRAS
Turkish Airlines
USPA Global Licensing/U.S. Polo Assn.
ValueLabs LLP
Viettel Group
XBuild GmbH
Ziraat Participation Bank

Headquartered in New York, NY, Stevie Award-winner LivePerson is a global technology company that develops conversational commerce and AI software. Their software enables businesses to engage with their customers in real time through various channels such as messaging, chat, and voice. Customers can easily reach out to companies through these channels, and businesses can respond to them in real time.

LivePerson’s Conversational Cloud helps brands of all kinds make Conversational AI the digital “front door”: their first point of contact with customers, setting the tone for their entire relationship. Essentially replacing in-store greeters, these virtual assistants and automation not only welcome and start customers down the path to what they need but often solve problems outright or even convince them to purchase more. And just as the best salespeople know when to go to managers, they seamlessly escalate to human counterparts as needed.

LivePerson makes life easier for people and brands everywhere through this Conversational AI. Its products empower consumers to stop wasting time on hold or on websites and, instead, message their favorite brands just as they do with friends and family. LivePerson has 1,200 employees globally and serves over 18,000 customers, including leading brands like HSBC, Orange, and The Home Depot.

Making AI More Than a Buzzword
In 1995, the company invented online chat for brands, disrupting communication by removing the need for 1-800 numbers, hold times, and endlessly scanning websites. Later, the company made it easy for consumers to connect with brands on their own time on their favorite messaging platforms, then introduced Conversational AI to automate these conversations, making massive scale possible while still providing outstanding experiences.

Enterprise brands across the globe now use LivePerson’s AI-powered customer engagement solutions to have conversations with millions of consumers as personally as they would with one. With LivePerson, brands have reduced customer care costs by up to 50% and increased annual sales by hundreds of millions of dollars.

2022 was a year of massive AI hype and customer experience (CX) failures. Consumers saw both the chaos that ensues when brands don’t keep up (e.g., Southwest Airlines’ holiday debacle) and the promise of AI to make better experiences (e.g., ChatGPT’s mind-blowing text generation). But between the CX fails and overblown prognostications about AI taking over, LivePerson delivered actual business outcomes that improved real life for brands, agents, and customers.

To keep on the bleeding edge, LivePerson’s team pioneered new AI capabilities that deliver and automate even more meaningful, natural-feeling conversations. These innovations drive the state-of-the-art in Conversational AI forward by improving bot and agent performance, boosting customer engagement, and accelerating time to value — all while cutting costs.

For example, Repeat Intent Rate better measures modern ways of delivering CX, replacing outdated metrics built around human-to-human interactions on legacy channels. This is a leap forward in measuring how brands use AI, like the leap from measuring a newspaper's print circulation to measuring digital performance.

Significant 2022 enhancements and integrations making their platform more potent than ever included:

• AI Search: immediately answers questions without escalating to humans, right out of the box
• On-Demand Recommendations: helps human agents quickly find better answers and bots
• "Small Talk": brings more human feeling to automated conversations
• Repeat Intent Rate: analyzes customer inquiries to identify opportunities for automation and optimization
• Integration Hub: a central place to discover, activate, and optimize thousands of LivePerson integrations through a self-service, no-code interface
• Sales Attribution: credits cross-channel sales to agents or bots who participated in conversations
• Integrations with Afiniti, Cisco, and Celonis to better match agents to customers, extend LivePerson’s CRM integrations into new channels, and combine process and conversational data.

Generating these business results is only possible with deep partnerships with brands, proper integration into their back-end systems, and the data and expertise underpinning outcomes-oriented AI.

Unlike simple chatbot providers that handle superficial cases and language generators like ChatGPT, which pull information from the public internet, LivePerson’s AI is laser-focused on improving conversations between brands and consumers. It is built upon a historical record of billions of CX conversations, with an additional ~1 billion conversational interactions added monthly.

Among the Global Fortune 500, LivePerson now counts 55% of telcos, 25% of retailers, 50% of airlines, 31% of banks, and 40% of technology companies as customers. While Gartner predicts chatbots will become the primary customer service for ~25% of organizations by 2027, LivePerson clients are well ahead, with many already running 40%+ of contact center volume through its platform. This puts LivePerson at Tier 1 partner status.

Since its inception, pioneering the invention of web chat for brands, LivePerson has continually pushed the limits of human and computer connection. Its AI innovations have been recognized by the world's leading awards and recognition programs for customer care, sales, marketing, and technology.

LivePerson won two Gold Stevie Awards for Sales or Customer Service Solutions Technology Partner of the Year and Best New Version of a Contact Center Solution in the 2023 Stevie® Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie® Awards for Sales & Customer Service? 

Stevie-winner Legal Resources is a legal services provider in the employee benefits space. Legal Resources offers an exclusive network of local primary care law firms to assist employees with all life's legal matters. Legal Resources has been the leading provider and administrator of group legal services for almost 30 years.

Their Business Development team is comprised of Executives, Sales, and Marketing leaders. As a joint effort, these team members collaborate, develop, and deploy strategies that are essential to continual growth in the market. Since the legal services industry remains a niche in nature, unique and effective approaches to product and service creation and marketing are a must; therefore, their marketing and sales strategies are generated in-house.

The Business Development team targets partners like employee benefits consultants, and plan administrators (typically Human Resources professionals) at mid- to large-sized organizations. For growth, the Business Development team markets to multiple channels: benefit consultants to recommend them to their clients, Human Resource professionals to offer their benefit to their workforce, and, eventually, employees to enroll in the plan via payroll deduction.

Increased Growth and Rates of Retention
In response to COVID-19, the Legal Resources Business Development team created and deployed multiple strategies that yielded incredibly favorable growth and retention results. For example, in June 2020 Legal Resources created and launched a Guidance and Assistance program that was open to all of their clients’ employee populations, not just members.

This program offered unlimited guidance and assistance with their Certified Paralegals regarding lifestyle matters; for example, dealing with identity theft, how to file a consumer complaint with the Attorney General’s office, getting in touch with a law firm to get essential documents executed, etc.

Additional projects deployed were centered on education to provide a value add for all growth channels. For example, they created mini seminars that were held virtually and touched on COVID-19-related challenges and how to address them; like consumer issues, COVID-19 scams (like vaccine and employment scams), and information on essential legal documents (like medical directives and power of attorneys).

The Business Development team also executed valuable forecasting on COVID-19 impacts and compiled those forecasts in a COVID-19 Impact newsletter that was sent out to broker partners and clients to be deployed to their workforces. For instance, their team forecasted that the courts being shut down for a period would result in a tremendous backlog in non-emergency hearings and would significantly delay resolutions for open family law cases.

Results
Through collaboration, research, and strategizing as a team, the Legal Resources Business Development team was able to position its products and services strategically; that is, in lieu of being viewed as an expense during an uncertain time, Legal Resources instead positioned itself as a necessary tool that provided peace of mind. The approach was well received.

Providing broker partners and clients with invaluable resources during the thick of the pandemic not only reinforced Legal Resources’ value as an existing partner and vendor but also yielded an 8.6% increase in net membership, which was double the increase from the prior year.

Brokers were happy to be able to forward forecasting information to their clients, helping them reinforce their value and perception of being plugged in. The increase in proposal requests from broker partners soared compared to years prior, validating that their business development efforts were successful with existing and prospective broker partners. Another benefit to their business development response to COVID-19 was clients’ renewed interest in educating their workforces about Legal Resources' plans and services.

Legal Resources won a Gold Stevie Award for Most Valuable Response by a Business Development Team in the 2023 Stevie® Awards for Sales & Customer Service.

Interested in entering the 2024 Stevie® Awards for Sales & Customer Service?