Winners Announced in 2020 People's Choice Stevie® Awards for Favorite New Products

Posted by Maggie Gallagher on Mon, Jul 20, 2020 @ 09:49 AM

4Life Transfer Factor Collagen received the most votes in the 2020 People's Choice Stevie® Awards for Favorite New Products, a feature of The American Business Awards®, the U.S.A.’s top business awards program, which are now in their 18th year.

The worldwide public vote was conducted last month, with the highest number of votes deciding the winners in a variety of product categories. More than 87,000 votes were cast.  To win, a category’s leading vote-getter had to have received at least 100 votes. 4Life Transfer Factor Collagen collected more than 19,000 votes.

The crystal People’s Choice Stevie Awards will be mailed to Stevie Winners before they are honored at the virtual awards ceremony on August 5. There, the winners of peer-adjudicated Gold, Silver and Bronze Stevie Awards will also be honored for their awards.

Peoples choice aba

All new products and services nominated in the new product awards categories of this year’s American Business Awards were eligible to be included in voting for the people’s choice awards.

The winners of the 2020 People’s Choice Stevie Awards for Favorite New Products are:

-Artificial Intelligence/Machine Learning Solution: Retention Intelligence
-API Management Solutions: Ambassador Edge Stack
-Business-to-Business Service: Credit Logix
-Big Data Solution: Tavant Manufacturing Analytics Platform
-Biz/Competitive Intelligence Solutions: Datamatics TruCap+
-Business Technology – Other: Ericom Shield
-Cloud Infrastructure: Wind River Cloud Platform
-Cloud Platforms: iboss cloud
-Cloud Storage / Backup: Quest Software's QoreStor 6.0
-Collaboration/Social Networking Solution: Passageways' OnSemble Employee Intranet
-Consumer Electronics: The SpotOn Virtual Smart Fence
-Consumer Products – Durables: Delta® Glass Rinser
-Consumer Products – Other: 4Life Skincare & Age-Defiance
-Content Management Solution: Laserfiche Vault
-Content Solution: Humana's CMS EOB statement merge
-Corporate Learning/Workforce Development Solution: Articulate 360
-Digital Process Automation Solution: Creatio
-Education Solution: Emotional ABCs Classroom
-Endpoint Security Management Solution: Ericom Shield
-Financial Management Solutions: CCH Tagetik Analytic Information Hub
-Financial Service: Bitvore Cellenus
-Financial Solutions: Bank of America Mobile Banking App
-Governance/Risk/Compliance Solutions: Passageways' OnBoard Governance Platform
-Hardware – Computer: OWC Mercury Elite Pro Dock
-Hardware – Storage: OWC ThunderBay 4 mini, Thunderbolt 3
-Healthcare Technology Solution: MedTrainer's Improved Compliance Platform
-Healthcare/Pharma: Butterfly Network's Portable Ultrasound Device
-Identity & Access Security Solutions: Sontiq Small Business Suite
-Industrial Products & Services: Newberry's New Slim Line 280 and 500 gallon Steel Tanks
-Insurance Solution: John Hancock EDGE
-Migration as a Service: DCAC Migration Solution
-Network Security Solutions: iboss cloud Network Security
-Payments Solutions: Century Business Solutions'  EBizCharge
-Relationship Management Solutions: RE/MAX, LLC’s booj Platform
-Telecommunications: Nextivity's Cel-Fi QUATRA 4000

Topics: American business awards, people's choice awards

Reshaping the U.S. Health Care System

Posted by Hailey Roos on Wed, Jul 15, 2020 @ 12:15 PM
  • BioIQ is reshaping how payers, employers, and consumers navigate the U.S. health care system
  • The company provides individuals with a comprehensive view of their health journey
  • Populations previously overlooked, underserved, or disadvantaged by the health care system are BioIQ’s focus

About BioIQ

BioIQ is a health care engagement and quality care gap closure company that is redefining the way payers, employers, and consumers navigate and connect with the U.S. health care system. BioIQ leverages consumer analytics, real-time omni-channel engagement strategies, and an extensive ecosystem of health care partners to provide a comprehensive view of individuals throughout their health journey.

BioIQ provides payors and employers with tools that simplify health testing programs. The company also helps organizations understand population health risks and motivates people to prevent and monitor costly, chronic conditions. Care is more easily accessible with BioIQ’s seamless connection between people and testing. 

bioiq

Recent Accolades

In the past year, BioIQ reached a major milestone on their journey to positively impact 100 million patient lives by conducting their one millionth colorectal cancer (CRC) screening - CRC being the second-leading cause of cancer deaths in the U.S. BioIQ reached this milestone, often helping unengaged or disadvantaged populations, by facilitating care using consumer analytics, omni-channel engagement, and a curated network of partner solutions. This combination of capabilities are being leveraged to produce similar results across myriad other major health conditions. This milestone shows the importance of offering convenient access to care, meeting consumers where they live, and communicating via their preferred method. BioIQ also introduced several new retail service offerings, including vision, immunizations, and point-of-care screening through our collaboration with Walmart. 

With a new website, BioIQ rebranded and relaunched to better reflect the 18 million+ people the company serves. The new site combines images of positive, active individuals as part of a streamlined and modern appeal that evokes the ease and simplicity BioIQ brings to navigating health care.

BioIQ’s COVID-19 Response

BioIQ has added COVID-19 diagnostic and antibody testing to the company's lineup of health screening solutions. They are working with employers and health plans to get vital testing resources to those who are most in need, including health care workers, essential workforces, and vulnerable patient populations. The company is actively working with employers on a thoughtful return-to-work strategy inclusive of on-site provider access for testing as well as legal recommendations.

BioIQ won the Bronze Stevie for Company of the Year: Computer Software - Medium in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

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Topics: American business awards, computer software awards, health care

Fresh Look and Feel for 15-Year-Old Staffing Agency

Posted by Hailey Roos on Tue, Jul 07, 2020 @ 10:31 PM
  • After 15 years in the staffing industry, Anserteam Workforce Alliance relaunched and rebranded this past year
  • Anserteam sets itself apart with a refreshed new look, logo, tagline, website, social media, and color palette 
  • Tips on how to rebrand during COVID-19
  • With access to over 2,500 locations across the United States and Canada, Anserteam is one of the fastest-growing staffing firms

About Anserteam Workforce Alliance

Anserteam Workforce Alliance represents North America’s best staffing agencies aligned together to deliver world-class workforce management solutions. They provide exceptional levels of expertise at locations throughout North America by offering end-to-end talent services that can be customized for any size business.

Anserteam was established in 2004 by a group of staffing entrepreneurs who discovered a gap in staffing service offerings. Their boutique staffing agencies provided a superior level of service and expertise at a local level, but they had a hard time competing with larger firms when it came to clients with multiple locations. 

They joined together in an alliance, each taking ownership of their respective markets. They also developed cloud-based technology so they could service clients seamlessly and efficiently on an international scale and recruited more members to join in along the way. Today, the Anserteam Workforce Alliance provides clients with access to over 2,500 staffing firm locations in the United States and Canada and backs them with technology, strategic analytics, and operational support. 

After 15 years and explosive growth in the contingent workforce management industry, Anserteam wanted to launch into 2020 with an updated look and feel.

anserteam 

Rebranding Strategy

Before, Anserteam was consistently branded as Anserteam Workforce Solutions. In the 2020 rebrand, they replaced “Solutions” with “Alliance” to better differentiate their brand by nodding to their roots. Anserteam started as an alliance, and they continue to carry that spirit of partnership to this day. Their slogan, “The Team Behind Great Teams”, shows the everlasting support and commitment to their partners. 

All the new branding elements came to life in an updated website with simplified navigation, targeted calls to action, SEO optimizations, and some new interactive features. One new feature is the Virtual Consultation, which allows potential clients to fill in key details of their contingent labor programs, and uses a formula to determine which of Anserteam’s solutions would best fit their needs. It provides a great conversation starter for sales calls and has proven to be a valuable tool early in the marketing conversion funnel. 

Overall, the new logo, tagline, and color palette all work together to reflect the teamwork, collaboration, and diversity that makes Anserteam great partners for staffing suppliers and clients. The website, blog program, and social media initiatives have provided a vastly improved user experience to bring in new client leads, and Anserteam is ready to expand its marketing initiatives in 2020 and beyond. 

Rebranding During COVID-19

Anserteam's rebranding initiative launched in March 2020, just as the COVID-19 pandemic began impacting North America. Anserteam mobilized to keep their clients in the essential manufacturing sector staffed and their employees safe. With increasing uncertainty upending the staffing sector, the flexibility of Anserteam's alliance allowed them to adapt quickly to their clients’ changing needs. Remote teams have remained intact and fully operational throughout the initial wave, and Anserteam is now focused on helping businesses reopen safely where it is possible. Service offerings have expanded to include on-site medical professionals for employee temperature checks, employee symptom tracking, social distancing enforcement, and increased disinfecting and janitorial services. Anserteam Workforce Alliance is committed to getting great teams back to work as safely and efficiently as possible.

Anserteam Workforce Alliance won the Bronze Stevie for Re-Branding / Brand Renovation of the Year in The 2020 American Business Awards®. 

Interested in entering The 2021 American Business Awards?

Request the entry kit 

Topics: American business awards, branding

Five-Star Rating for Top-Tier Customer Service

Posted by Hailey Roos on Sun, Jul 05, 2020 @ 10:15 PM
  • At PayJunction, ethical payment processing means disrupting the industry with honest billing practices and green technologies that help customers save money
  • All-in-one payment processing helps improve customer satisfaction
  • New feature: ZeroTouch terminal helps reduce the spread of the viral COVID outbreak

About PayJunction

Stevie-winner PayJunction is a payment processing solution that prides itself in unparalleled customer service. Their transparent, ethical billing practices and green technologies help customers save money and merchants sell more efficiently. 

In 2019, the PayJunction Customer Support team was able to maintain its high-quality level of service while continuing to scale operations to better serve their growing number of customers. PayJunction’s customer satisfaction score has been solidly in the 98% range for the previous two years and always above 95% in the previous four years. Because of PayJunction’s incredible customer service efforts, the department has been honored with numerous awards in recent years for going above and beyond customers’ expectations.

payjunction

Recent Accolades

  • More than 45,000 solved tickets in 2019
  • 98.1% satisfaction score
  • 1.3 hours average response time
  • Over 1,000 positive responses from customers
  • A+ rating with the Better Business Bureau
  • 5 years in a row with zero complaints
  • A rating on Card Payment Options
  • 5-star reviews on Merchant Maverick, Capterra, and Trustpilot

PayJunction’s COVID-19 Response

PayJunction Support has been working diligently since the COVID-19 outbreak hit. They have faced unprecedented challenges and risen to the occasion each time. Most notably, they've continued to offer top-tier support in launching a new ZeroTouch terminal amidst the outbreak and have expertly guided their clients on how to operate the new terminal remotely. With all the uncertainty, PayJunction has continued to serve customers with patience, kindness, and knowledge.

payjunction2

PayJunction won the Silver Stevie Award for Customer Service Department of the Year in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards? 

Request the entry kit

Topics: American business awards, top customer service

Carpooling Service Helps Save the Planet

Posted by Hailey Roos on Wed, Jul 01, 2020 @ 08:35 PM
  • Scoop, a carpooling service, has prevented the release of more than 62 million pounds of carbon dioxide from the atmosphere by providing over 9 million trips to people across the United States
  • Scoop is available in over 2,000 major cities including the San Francisco Bay Area, Seattle, Los Angeles, Reno, Portland, and Detroit
  • This carpooling service is the most sustainable in the industry—Scoop targets large employers, office parks, and government agencies to carpool efficiently, and the algorithm matches riders and drivers going in the same direction

About Scoop

Scoop is the largest carpooling solution in the country by creating more than 9 million trips on the road in major cities across the United States. Scoop partners with the world’s most forward-thinking businesses and organizations to offer an impactful carpool solution to their workforce.

Since launching in 2015, Scoop has become the definitive enterprise carpooling solution for employers. They have partnered with more than 55 innovative companies including LinkedIn, Workday, and T-Mobile to mitigate the impact of the daily commute on their workforces. Scoop operates in more than 2,000 cities across the country, with plans to expand to other major metro areas impacted by congestion caused by single occupant vehicle trips (SOVs). 

With over 9 million carpool trips to date, Scoop takes a unique approach with each city to build an extensive enterprise carpooling network that is cohesive with the city’s laws and workforce dynamics. 

Scoop does not focus  on individual riders and drivers, which has proven ineffective for making carpooling a viable commuting option. Instead, the company targets large employers, office parks, and government agencies to carpool efficiently and to offer carpooling as a workplace benefit. To match coworkers or neighbors going in the same direction, Scoop uses an algorithm based on prior trip feedback from drivers and riders, prescheduled pick-up times, and city-wide traffic patterns. Riders and drivers split the cost of the commute, and to incentivize carpooling, some employers are partially subsidizing the costs of the ride.

scoop

Using Data to Bring Awareness to the Impacts of Commuting

To expand education and awareness on the true environmental, social, and professional impact of commuting, Scoop surveyed over 7,000 workers in 16 metropolitan areas via the 2019 State of the American Commute. The study’s goal was to learn how the commute is decreasing productivity, adding costs, and extending the workday of Americans. The report found that 74% of Americans drive alone to work each day, resulting in more than 50 billion solo trips each year. To combat the negative impact of single-occupancy vehicle trips, Scoop has put more than 9 million carpool trips on the road to date, preventing the release of more than 62 million pounds of carbon dioxide from the atmosphere. 

Scoop’s COVID-19 Response

As a safe, reliable, and equitable carpooling solution, Scoop is working with employers across the nation to help organizations prepare their return-to-workplace plans. A return-to-workplace plan is only as safe as your people's commute to the workplace. In this new landscape where 90% of Americans are avoiding public transit and only 1/3 of Americans have reliable access to a personal vehicle, Scoop is helping employers create a safe commute solution for their people.

Recent Accolades 

  • Scoop was named to the list of Best Workplaces by Inc. magazine and the San Francisco Business Times 
  • Scoop won 2020 Comparably Award categories for Best Company Culture, Best CEO, Best Company for Women, and Best Company for Diversity
  • The World Economic Forum’s Mobility Challenge Awards recognized Scoop for its carpool partnership with LinkedIn. Chosen as one of the 18 case studies worldwide used as exemplary sustainable corporate mobility programs, a critical element to the success of LinkedIn’s deployment of the Scoop carpooling service was Scoop’s dedicated efforts to  educate LinkedIn employees on the social and environmental values of carpooling.

scoop2

Scoop won the Silver Stevie Award for Company of the Year - Transportation in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards? 

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Topics: American business awards, carpooling, transportation awards, climate

How to Keep Up With Changing Retirement Needs

Posted by Maggie Gallagher on Sun, Jun 28, 2020 @ 09:56 PM

With the ongoing economic impacts of the Great Recession, astronomical student debt, COVID-19, rising housing costs, and myriad other financial factors, retirement looks a lot different today than it used to. Gone are the days of finding a job, staying with the company for 40 years, and retiring with a handshake and a gold watch. Pensions and 401(k)s are increasingly hard to come by. Plus, with often insurmountably expensive real estate costs, fewer people are entering the realty market. As a result, many people don’t have valuable homes to supplement their retirement nest eggs.

Given these kinds of factors, it’s little surprise that the concept of “retirement” has shifted. In this landscape, one thing is clear: If financial services groups want to continue to stay relevant, they will need to change their approaches, advice, and outlook to match what financial wellness means to millennials and members of Generation Z.

healthy mind john hancock

Rethinking Retirement Age

In a 2018 study by Bankrate.com, millennials responded that they think 61 is the ideal age to retire. Despite this aspiration of early retirement, however, approximately two-thirds of millennials have nothing saved for retirement.

Because of increased debt and decreased financial opportunities, more people than ever are being forced to reevaluate what’s realistic when it comes to retirement. For many, this means bumping out that expected age of retirement. Some don’t even expect to retire at all, instead considering part-time jobs, second careers, or other money-making opportunities as they get into the later years of their lives.

Increased longevity further complicates the issue. Across the globe, people are living longer than ever, which seriously skews issues related to realistic retirement age, health insurance, and life insurance.

Rethinking Financial Wellness

Companies that provide financial planning and other money-management services are often viewed as symbolic of a bygone era. After all, someone who has nothing saved for retirement, doesn’t own a home, and is working on paying down $50,000 in student debt can feel as if these companies aren’t relevant to their financial realities.

That doesn’t need to be the case, though. These companies can still help younger clientele reach their financial goals; they just have to shift how they think about accomplishing this endeavor. John Hancock, which is based in Boston, Massachusetts, United States, is one such company successfully refining its approach. 

“At John Hancock, we know it’s time to look beyond outdated concepts like ‘net assets’ and to build financial solutions that fit into customers’ whole lives—with easily accessible products that reflect their values, their approach to wellness, and their holistic well-being,” says Meghan Fackler, a thought leadership manager at John Hancock. “That’s why we’re redefining retirement, insurance, and investing for the modern generation of consumers to address both their health and wealth.”

To connect with this modern generation of consumers, one key is reframing the idea of financial wellness as the most important kind of wellness. Financial service providers are finding that the younger generation prizes a more holistic approach to well-being, and providing advice that resonates means tailoring to that mind-set.

Twine is an app that provides financial advice and automated money management to empower users to manage multiple savings goals with a partner – it’s a smarter way to collaborate and save for what matters. Twine is for people who might not have their own financial advisor but want to make better financial decisions to reach their goals, regardless of their income or age. The app simplifies saving for major milestones like down payments, weddings, and vacations by allowing users to collaborate and link accounts with others to stay on track. Twine is built, developed and powered entirely by innovative technology while leveraging the financial expertise of John Hancock.

twine john hancock

“We believe good health and financial wellness are essential ingredients to overall well-being, and we want to help motivate people to make healthier
choices—for themselves and their future,” says Fackler.

With this goal in mind, John Hancock has had success especially with one initiative: a partnership with the Vitality Group, which can serve as a template for similar companies looking to connect with younger investors.

“In 2015, we started a new chapter in our 155-year history when we partnered with the Vitality Group to help our clients live longer, healthier lives,” says Feckler. “As the first life insurance company in the United States to offer a wellness-based rewards program, John Hancock life insurance with Vitality gives our customers the financial protection they need while also helping them earn savings on their premiums, shopping gift cards, and travel discounts for their everyday healthy habits, such as going for a walk, eating well, and getting a regular health check.”

John Hancock was recently honored with multiple Stevie® Awards in the 2020 American Business Awards®, earning the company a Grand Stevie® Award. This designation is reserved for the top 10 most-recognized organizations. 

The 2021 American Business Awards are not open for entries yet. The 2020 International Business Awards® are accepting nominations through July 28, 2020.

Request the entry kit

Topics: American business awards, Grand Stevie Winner, Grand Stevie Award, financial awards

Giving Back After Finding Personal and Professional Success

Posted by Maggie Gallagher on Tue, Jun 09, 2020 @ 12:20 PM

Robin Toft, the Founder and CEO of Toft Group, a leading executive search firm  based in San Francisco, accomplished something rare: in the American Business Awards for 2020, Toft won Gold in the three major individual categories of Lifetime Achievement, Maverick of the Year and Woman of the Year.

Toft is a legend in her field and in many cases, outside of it as well. That field is executive search fully devoted to the life sciences, healthcare and biotech. As COVID-19 spreads around the globe, Toft is at the forefront of placing key talent researching a cure; as she has said, “my phone is ringing off the hook.

Portrait Robin Toft square 2020Toft founded her company ten years ago, in 2010, before which she worked full-time biotech, where she became a “superstar.” At Roche Diagnostics, Toft launched the first global initiative for access to HIV viral load testing; at ViroLogic, Inc., she launched and commercialized first HIV/AIDS genotype and phenotype tests to guide doctors in selecting correct drug combinations; as a result, HIV became a chronic disease and no longer a fatal one.

To know this disruptive leader is to know something else crucial: Toft is positive always. Call; email; meet one-on-one: the optimism is ironclad. And you may want to know this, too: Robin Toft is a colon cancer survivor; and a survivor of the California wildfires, where she lost everything, her home included.

Through it all, Toft’s focus has been steadfast on diversity since she knows it translates into return on investment. Companies with diverse leadership teams have been proven to be more innovative and profitable; and are more attractive to senior-level talent. Toft has focused on placing women in positions of power that have been held by men because, up until now, men frequently do not have female executives in the networks they rely on to fill top jobs.

In 2019, Toft Group had a remarkable 98% women on boards placement rate, five times the national average; and when it came to placing women in senior positions, the C-suite included, the company had a 48% rate at a time where the highest average offered is 29% (the lowest is 13%).

Over the years, as Toft interviewed and placed hundreds of women into executive roles, she knew something important that had been left unspoken: most women are miserable in their jobs and lack a clear direction for the future. “As a successful woman myself, it’s hard to see such high levels of career dissatisfaction.” As a result, Toft has personally coached thousands of women free-of-charge - to help them set goals; have the perseverance and tenacity to meet them; and to understand the importance of balancing and enjoying their lives.

robin toft horizontal picture

In 2019, Robin Toft put it all down in a groundbreaking book titled WE CAN, The Executive Woman’s Guide to Career Advancement, an intentional and powerful platform for change. Like Toft herself, the book goes where others fear to tread: female indecisiveness and doubt; the great need for discipline, for a plan, for a map of one’s progression and for confidence; the power to create opportunities; to practice self-care and self-talk. And that men play a role, too. And, yes, women are not - nor should they be - “mini-men.” 

WE CAN was honored with Silver for Best Business Book in the American Business Awards for 2020 and was also named to the Top 100 CEO books of all time by Book Authority. Toft also won silver for Entrepreneur of the Year – Business and Professional Services.

Interested in entering The American Business Awards® in 2021? 

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Since the publication of WE CAN, Toft has become a “name” on the keynote speaking circuit including corporations Qualcomm and Illumina; conferences including the top three for women in science; next generation female leaders and board members; the most prestigious in medicine including the Precision Medicine World Conference; MIT Alumni Network, among universities; and Athena International, the global non-profit leading the way in building a pipeline of women leaders in underrepresented areas, notably technology and medicine.

It’s no wonder then that thousands of executives outside of Toft’s search candidates now seek one-on-one mentoring with Toft (there is a waiting list) and that WE CAN, as of 2020, is a start-up company aimed at helping women – and men – grow from the “outside IN.”

As Toft says, “Placing top talent during the COVID-19 crisis has been extremely rewarding. My big dream in building Toft Group was to change the future of medicine, one relationship at a time and we have delivered upon that mission.  After 20 years as an executive in biotech and ten years building my own search company, I’ve learned to set goals, to reach them and to be happy. Teaching women - and men - to dream big and achieve their dreams is my mission for the next 20.”

For more on Robin Toft visit thetoftgroup.com; for information on Toft’s keynote speaking including topics, visit robintoft.com or wecan.works; to purchase the book WE CAN, go to https://www.amazon.com/WE-CAN-Executive-Womans-Advancement/dp/1949635031

 

Topics: American business awards, it awards, tech awards, best business book

AI Still Needs Human Expertise

Posted by Maggie Gallagher on Tue, Jun 02, 2020 @ 04:16 PM

Siri, the artificial intelligence assistant of Apple, is impressive. She is sassy, efficient, and articulate. She is also the result of thousands of hours put in by hundreds of people who are experts in language, machine learning, and software development. When you see the end results of some of the most extensive AI projects, it’s easy to believe AI is replacing humans, but that is far from true.

Harvard Business Review researched 1,500 companies that implemented AI to automate processes. They found that businesses only reap the true long-term benefits of AI when humans and machines work together; companies that deploy AI in the hopes of displacing employees only see short-term productivity gains.

Standing on the Shoulders of Humans
DirectlyAI is not a stand-alone product. It needs to be trained to perform tasks, educated about the outcomes, and regularly maintained and updated. Millions of people around the globe earn their livings by teaching AI to make diagnostic decisions, to identify images, to recognize speech, and more. Has a website ever asked you to prove you are human by choosing the images that contain a certain street sign? If you filled in one of these image captchas, you were, in a way, teaching Google’s AI to identify that street sign.

Virtual support bots are one of the most common usages of AI today. One such example is Aida, a virtual assistant used by SEB, a bank headquartered in Stockholm, Sweden. Aida is trained to understand and to handle natural language conversations in order to answer customer queries. In about 30 percent of instances, the virtual system fails to resolve the issue, and it passes on the call to a human customer experience (CX) rep. It then monitors this human interaction and learns from it.

Complementing Each Other
What comes naturally to humans (reading complex facial expressions, creating art, making jokes, understanding implied meanings, and more) is not easy for machines. What’s easy for machines (such as crunching tons of data and doing repetitive tasks for months on end, for example) is practically impossible for people to accomplish. Through smartly executed collaboration, AI and humans can complement their respective skill sets to help businesses scale faster and better.

These things are no secret, of course. More instances of human experts powering AI are now seen worldwide. Directly, a support automation company based in San Francisco, California, United States, is one example. The company helps enterprises launch and train virtual agents. Their platform has human experts from all walks of life training CX AI agents for numerous enterprise companies, including Microsoft, SAP, LinkedIn, and Samsung. The human experts feed training phrases and intent to the company’s support AI, create authentic content the AI can use to automatically answer queries, and provide live assistance when needed.

When the expertise of human workers is systemically injected into the AI system, AI becomes more accurate and paves the way for continued coexistence,” says Antony Brydon, co-founder and VP of Platform at Directly. “Since AI will rely on the expertise of human workers to be successful, there’s no danger of people training themselves out of jobs because the AI systems need constant maintenance. And because the more input from domain experts an AI receives, the better it becomes, the demand for workers to train AI will only grow.”

Directly won the Bronze Stevie® Award in the Artificial Intelligence/Machine Learning Solution subcategory of the Product Management & New Product Awards category at The 2019 and 2020 American Business Awards® .

Interested in entering The American Business Awards?

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Topics: American business awards, tech awards, artificial intelligence

Grand Stevie® Award Winners Announced in 2020 American Business Awards®

Posted by Maggie Gallagher on Wed, May 27, 2020 @ 11:23 PM

The Stevie® Awards announced today the Grand Stevie Award winners in The 18th Annual American Business Awards® competition. Winners will be honored during the ABAs’ virtual awards ceremony on August 5, 2020.  Registration for the virtual ceremony is now open.

All organizations operating in the U.S. - large and small, public and private, for-profit and non-profit - are eligible to submit nominations to the ABAs in a wide range of categories, honoring achievement in every aspect of work life, from customer service and management to public relations and product development.

This year more than 3,600 nominations were considered in the judging process by more than 230 professionals, whose average ratings determined the Gold, Silver, and Bronze Stevie Award winners announced earlier this month. For a complete list of the 2020 Stevie Award winners, visit http://www.StevieAwards.com/ABA.

Grand aba pic

Grand Stevie Awards cannot be applied for directly.  Winners are determined by a points system based on the total number of awards won in the ABAs, with a Gold Stevie win counting for 3 points, a Silver Stevie for 2 points, and a Bronze Stevie counting for 1.5. 

2020 Grand Stevie winners in The American Business Awards are as follows:

ORGANIZATION OF THE YEAR: Cisco Systems, Inc., the multinational technology conglomerate headquartered in San Jose, CA, is the most honored organization in the 2020 ABAs, earning the most award points, 44.5, for nine Gold, five Silver, and five Bronze Stevie wins.

MOST HONORED MARKETING AGENCY: Mayfield Consulting, a business-to-business marketing and sales consultancy in Concord, NC, earned 25.5 points for Stevie wins on behalf of clients such as AspenRidge Recovery, B&S Site Development Inc., Newberry Tanks and Equipment, and Richmond Alarm Company.

MOST HONORED INTERACTIVE AGENCY: George P. Johnson, the Auburn, MI-based experiential marketing agency, earned 22.5 points for Gold, Silver, and Bronze Stevie wins for work for clients including AT&T, Google, IBM, and Infiniti, among others.

MOST HONORED PUBLIC RELATIONS AGENCY: Havas, the French multinational advertising and public relations company, is this year’s honoree, with several of its US-based agencies earning 22 points for Stevie wins on behalf of Loadsmart, Panda Express, Spireon, Inc., Toyota and other clients.

TOP 10:  The following organizations will also be presented with Grand Stevie Award trophies for being among the top award-point winners in the 2020 ABAs, for Gold, Silver, and Bronze Stevies won on behalf of themselves and/or clients.

  1. PAIRELATIONS, LLC (Denver, CO and New York, NY), 36.5 points
  2. Jeunesse Global (Orlando, FL), 32 points
  3. John Hancock (Boston, MA), 30.5
  4. Wolters Kluwer (several US-based divisions of the Dutch information services company), 30
  5. Melissa Sones Consulting (New York, NY), 26
  6. POWERHOME (Mooresville, NC), 24.5
  7. Comcast Business (Philadelphia, PA), 22
  8. 10Fold (multiple US offices), 21.5
  9. SoftPro (Raleigh, NC), 19
  10. The National Association of REALTORS ® (Chicago, IL), 18

Topics: marketing awards, American business awards, tech awards, company of the year

Close the Wage Gap; Change the World

Posted by Maggie Gallagher on Tue, May 19, 2020 @ 09:19 PM

When discussing gender equality, the wage gap between men and women nearly always becomes a part of the conversation. While most people know this gap exists, not as many realize the far-reaching and detrimental impacts of that inequality.

Why Does This Gap Exist?

Before diving into the consequences of wage inequality, it’s important to look at some of the reasons the gap exists. It’s a complicated issue involving many interconnected factors, but some of the most prominent reasons include:

  • Occupational segregation, wherein more men work in higher-paid industries
  • Vertical segregation, with more men in senior (and, therefore, higher-paid) positions
  • Nonexistent, poorly enforced, or ineffective legislation related to equal pay
  • Barriers to entering the labor market, including outright discrimination, access to education, and work-hindering issues related to child-rearing

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Real-World Consequences of the Gender Wage Gap

Closing the wage gap would, of course, be positive because it would be a step toward overall gender equality. However, there would be myriad other positive effects that should motivate people and businesses to make this issue a priority.

For example, gender wage inequality reduces overall economic output. While it’s certainly not the case for every woman, the wage disparity does make it more likely for females to be dependent on welfare or other social aid programs—a problem that becomes even more pronounced in old age. With less savings and fewer pensions, women are generally at a disadvantage in regard to retirement and more likely to face poverty after the age of 65. One study by the Department of Families, Housing, Community Services, and Indigenous Affairs in Australia found that eliminating the 17 percent wage gap there would translate to approximately $93 billion in increased gross domestic product (GDP), or 8.5 percent of overall GDP.

Aptitude Research Partners also found that organizations that specifically prioritize gender equity perform better. They are 54 percent more likely to exceed industry average turnover numbers and 46 percent more likely to have higher year-over-year ratings on Glassdoor. With better retention rates and more engaged and motivated employees, companies are more likely to attract top talent, which then generally leads to improved customer satisfaction and higher-than-average financial returns.

In short, closing the wage gap would improve individual employee satisfaction and quality of life, improve a company’s bottom line, and positively impact an entire nation’s GDP and economic standing.

The March Toward Equality

According to the World Economic Forum, if progress continues at its current pace, it will take 108 years to close the global pay gap in the 106 countries covered in that report. This pace is a result of the slowness of global action on the topic and the sheer vastness of the gap itself.

While these numbers can seem disheartening, many individuals and companies are using them as motivation. Lauren Hasson founded DevelopHer, which is based in Dallas, Texas, United States. DevelopHer is an award-winning platform that bridges the gender wage gap, inspires, and empowers women to advocate for themselves to break glass ceilings.

The scalability and affordability offered through DevelopHer programs has allowed and empowered thousands of women to earn 26%, 43%, and 67% salary increases in just a single negotiation. Through DevelopHer, Lauren has created real change at a grassroots level. Women have also gained the confidence to secure better positions and move beyond glass ceilings, bridging the challenging opportunity gap.

Hasson just won the Gold Stevie Award for Entrepreneur of the Year - Consumer Services in The 2020 American Business Awards® as well as a Silver Stevie® Award in the category of Female Solo Entrepreneur of the Year, and Startup of the Year - Consumer Services Industries in the 2019 Stevie® Awards for Women in Business.

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Hasson acknowledges not only the complexity of this global issue but the need to focus on local solutions.

“Pay disparity is an intractable issue that will not be solved overnight,” says Hasson, “but the DevelopHer mission is to foster engagement by businesses and individuals at a grassroots level to affect true change.”

Topics: American business awards, stevie awards for women in business, women awards, women in busines, womens awards, 2019 Stevie Awards for Women in Business, Women Future Conference 2020, pay gap, gender equality