Businesses Honored for Achievements Amidst COVID-19

High-achieving organizations and executives around the world have been recognized as Gold, Silver, and Bronze Stevie® Award winners in The 17th Annual International Business Awards®, the world's only international, all-encompassing business awards program.

Nicknamed the Stevies from the Greek word for "crowned," the awards will be presented at a virtual awards ceremony on Tuesday, December 1.

Tickets for the event are on sale now at www.StevieAwards.com/IBA.

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations about 200 fewer than last year, from organizations in more than 60 nations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success, individual heroism and selflessness, and increased commitment to the health and safety of employees, customers, and communities,” said Stevie Awards President Maggie Gallagher.  

Gold, Silver, and Bronze Stevie winners were selected from more than 3,800 nominations. “Given the extraordinary circumstances in which businesses and other organizations around the world have operated over the past six months, we’re gratified by the number of entries the IBAs received this year and the amazing number of stories of continued business success.”

All organizations worldwide are eligible to compete in The International Business Awards, and can submit entries in a wide range of categories, including management awards, company of the year awards, marketing awards, public relations awards, customer service awards, human resources awards, new product awards, IT awards, web site awards, and more. 

More than 250 executives worldwide participated on 13 juries this year to determine the Stevie winners.

LLYC, a global communications and public affairs consulting firm headquartered in Madrid, Spain won nine Gold Stevie Awards, more than any other organization in the competition.

Other top winners of Gold Stevie Awards include Jeunesse Global (Lake Mary, Florida USA) with eight, Yapı Kredi Bank (Istanbul, Turkey) with seven, PJ Lhuillier, Inc (Makati City, Philippines) with six, and BURSALI (Bursa, Turkey), Mayen (Istanbul, Turkey), Pan American Energy (Buenos Aires, Argentina), Samsara (San Francisco, California USA), and Thai Life Insurance Plc. (Bangkok, Thailand) with five each.

The top winner of Gold, Silver, and Bronze Stevies overall is Turkey’s Yapı Kredi Bank, with 20.  Other multiple winners of note are LLYC (18), Ooredoo Group, Qatar and globally (16), Thai Life Insurance (14), PJ Lhuillier, Inc (13), Jeunesse Global (12), Makers Nutrition, Hauppauge, New York, USA (12), Melco Resorts & Entertainment, Cotai, Macao (10), and Türkiye İş Bankası, Istanbul (10).

A complete list of all 2020 Gold, Silver and Bronze Stevie Award winners by category is available at www.StevieAwards.com/IBA.

During the week of 21 September the winners of the Best of the IBA Awards, five best-of-competition prizes, will be announced. Winners will be determined by a tally of the total number of Gold, Silver, and Bronze Stevies won by organizations, and will be honored on 1 December.

• Global software company provides the leading low-code platform for process management 
  
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• Creatio has been highly recognized as a market leader by key industry analysts 
  
  
• Operating in over 100 countries worldwide, the Creatio platform provides cutting-edge technology and out-of-the-box ideas

About Creatio

Creatio (formerly bpm’online) is a leading low-code, process automation and customer relationship management (CRM) company. Creatio’s intelligent platform accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners worldwide. Their mission is to help organizations accelerate by providing a platform to automate their business ideas faster and easier. 

In addition to three CRM products for marketing, sales, and services, Creatio offers solutions that allow apps to be built and processed quickly and effortlessly. Their low-code platform embraces the “Everyone’s a Developer” concept, a cutting-edge idea that provides solutions for businesses to shrink the IT delivery gap. With the market for low-code platforms growing by an estimated 40% annually, it is estimated that by 2024, low-code platform development will be responsible for more than 65% of application development activity. Therefore, Creatio moves with the times to provide its customers with cutting-edge technology to gain a competitive advantage in their markets. 

Studio Creatio

The platform has two editions: Studio Creatio, Enterprise Edition and Studio Creatio, Free Edition. 

Studio Creatio, Enterprise Edition is an intelligent low-code and process management platform enabling businesses to provide non-IT employees with the ability to build apps and processes that they need. Creatio’s robust and flexible low-code tools enable users without deep technical skills to build user interfaces as well as design business logics, define data models, and set up machine learning models for better decision making. 

The Free Edition was launched in June of 2019 and has since gained thousands of users. It is a tool for collaborative process design and is completely free to use. Studio Creatio, Free Edition allows users to build process diagrams easily using visual tools, standardized process management, and simplified process documentation. It enables teams to edit, comment on, and view designs in real time - a level of collaboration that ensures the best results possible. By releasing the Free Edition, Creatio has been able to expand their presence as a brand by differentiating their product portfolio in comparison to their numerous competitors. 

Creatio’s products enable organizations to accelerate their transformation thanks to the platform’s unique synergy of low-code, business process automation, and CRM. The release of Studio Creatio has made a substantial impact on the recent market. The regular updates to the software ensure that they provide a leading platform with a broad set of out-of-the-box functions, best industry practices, and an exceptional user experience. By extending the platform’s low-code process automation capabilities this year, Creatio was also able to send a stronger message about the “Everyone’s a Developer” concept they fully believe in. As a result, Creatio has become closer to making this concept a reality for many companies around the world. 

Benefits of Using Studio Creatio: 

1. Providing non-IT employees with the ability to build apps and processes they need
2. Creating business processes of any complexity as easily as playing with LEGOs: moving elements, engaging colleagues, commenting on actions, and managing all processes in a single environment
3. Easily integrating solutions an organization already uses into its digital ecosystem with extensive integration capabilities  
4. Accelerating app development with solutions and templates that can be used immediately instead of building from scratch 
5. Boosting apps delivery and maintenance with robust tools for successful app deployment and upgrades

Creatio won the People's Choice Stevie® Awards for Favorite New Products - Digital Process Automation Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

The Middle East Stevie Awards, sponsored by the Ras Al Khaimah Chamber of Commerce & Industry, is an international business awards competition open to all organizations in 17 nations in the Middle East and North Africa. The focus of the awards is recognizing innovation in all its forms.

For the past 18 years the Stevie awards programs have recognized excellence in business worldwide. Each year the eight Stevie awards competitions received more than 12,000 nominations from organizations of all types and sizes in more than 70 nations.

More than 500 nominations were reviewed in the Middle East Stevie Awards judging process this year by more than 90 professionals worldwide whose average scores determined the winners.

2020 Middle East Stevie Award winners included:

• Vodafone, Istanbul, Turkey
• Telemart, Karachi, Sindh, Pakistan
• Digitallica, Uskudar, Turkey
• Spiral Click Web Technologies, Dubai, United Arab Emirates
• Alandalus Property Company, Al Riyadh, Saudi Arabia
• Geneva Centre for Human Rights Advancement and Global Dialogue, Dubai, United Arab Emirates
• Virgin Mobile UAE - Emirates Integrated Telecommunications Company PJSC, Dubai, United Arab Emirates
• Cisco Systems India, Bangalore
• Ooredoo Oman, Muscat, Oman
• Coca-Cola Içecek, Istanbul, Turkey
• …and many more

Two Grand (best of show) Stevie Awards were conferred:

• Boehringer Ingelheim, Istanbul, Turkey, is the winner of the Grand Stevie for Organization of the Year.  The pharmaceutical giant’s six Gold, two Silver, and one Bronze Stevie wins are tops in the 2020 competition.
• Dubai Health Authority’s nomination “Diagnostic & Prognostic liquid biopsy biomarkers for Asthma,” a Gold Stevie winner for Innovation in Medical/Dental, received the highest overall average score from the judges, of all nominations in the 2020 competition, and thus wins the Grand Stevie Award for Highest-Rated Nomination of the Year.

On August 25 winners were celebrated at a virtual Stevie Awards ceremony which was broadcast to winners and their guests. During the awards ceremony, the Stevie Awards shared videos about the award-winning organizations followed by acceptance speeches, messages from Stevie Awards judges, sponsors, and special guests.

Nashwa Al-Ruwaini gave the keynote speech to congratulate Stevie Award winners and appreciate their hard work over the past year, and especially over the past few months. Nashwa Al-Ruwaini is an Egyptian producer and media personality. She has been called the "Oprah Winfrey of the Arab World".

Al-Ruwaini told Stevie winners “Innovation prevails in times of crisis. The world we knew drastically changed overnight with the outbreak of COVID-19. Often in business, you need to come up with new tactics to preserve and maintain your vision. Companies, entrepreneurs, governments, and citizens have proved how capable humans are of innovating during times of crisis.”

It was announced during the ceremony that the 2021 awards will begin accepting nominations September 15, and it will do so with a new name. The new name of the competition will be the Middle East & North Africa Stevie Awards, to better represent the 17 nations covered in the awards.

“We aimed to honor organizations and individuals across the region. This year we received more than 500 nominations, which is very impressive for our first-year event. We can’t wait to see what 2021 holds for the Middle East & North Africa Stevie Awards,” said Stevie Awards President Maggie Gallagher.

Interested in entering the 2021 Middle East & North Africa Stevie Awards?

• In the next decade, over 170 million electric vehicles (EVs) are expected to be on the road
• To meet the coming need for charging stations and electricity, EV Connect is proactively leading this transformation 
• By working with electric utilities, EV Connect links all parties from EV drivers to utilities and brings simplicity to the EV revolution

About EV Connect

EV Connect is home to the most innovative, robust, and feature-rich, cloud-based software platform for managing electric vehicle (EV) charging stations. The world’s largest companies ranging from enterprise, to hospitality and retail, to universities and government facilities, leverage the EV Connect platform to bring simplicity and flexibility to their personnel. As the demand for EVs surges, so does the need for charging stations and the electricity to fuel them. The number of EVs on the road is expected to increase from 3 million in 2017  to over 170 million by 2030. The energy required to support this unprecedented fuel transition is expected to exceed a staggering 500 terawatt-hours of electricity, compared to less than 10 terawatt-hours as of 2017. To deliver this energy to individual cars, the number of charging stations must grow exponentially as well. 

The Smart Electric Power Alliance (SEPA) found that most utilities are not prepared for the load of EV fueling at scale. However, utilities that proactively lead this transformation will reap the benefits of higher revenues from EV electricity demand, greater rigid stability, and overall better customer experience. There are a number of business models to choose from when deploying an EV charging network for customers: full ownership, make-ready, or incentive-based. The EV Connect platform makes these and derivative business models simple so that individual utilities do not have to become software companies and spend millions of dollars developing and testing complex software platforms. 

EV charging will place untold new demands on the electric generation and distribution systems. Through EV Connect, electric utilities will have detailed insights into when charging loads are most pronounced and how much electricity they have to provide during those times to avoid disruptions to the energy grid. To ensure that utilities have this insight, EV Connect works with utilities to find organizations and businesses that join and participate in transportation electrification programs. By working with electric utilities, EV Connect uses EV Cloud to close the loop on EV charging, linking all parties from EV drivers to utilities, and enabling utilities to centrally manage EV charging loads according to the demand on the grid at any given time. 

In 2019, EV Connect partnered with multiple utilities including Detroit-based DTE Energy to provide technical expertise surrounding EV network management and fleet deployment for participants of various programs. Under DTE’s “Charging Forward” program, EV Connect empowers Michigan residents to realize the full benefits of EVs by producing business opportunities and jobs for charging network operations, improving the EV ownership experience for EV drivers, and efficiently integrating EV charging loads with DTE electric distribution systems. 

As consumers, we can  enjoy the vast diversity of options offered by a competitive market as long as those options do not make life difficult for users, operators, and utilities. The EV revolution is at risk of becoming an unmanageable failure if the industry does not build a streamlined, efficient, and effective user experience from drivers to utilities. EV Connect is doing just that. 

EV Connect won the Gold Stevie for Energy Industry Innovation of the Year in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Look around you; automation is everywhere. From checking bags in at the airport to ordering pizza, booking a hotel room, or arranging a doctor's appointment, artificial intelligence is being used worldwide. Customer service is no different. By the end of this year, experts predict 85% of all customer exchanges will be done without human interjection. 

The automation of customer service radically reduces human input in repetitive, manual tasks, saving time, effort, and, ultimately, monetary resources. This means the addition of processes that let customers ask and have queries answered instantaneously without the need for any contact with a human representative. It works so well because the customer has to jump through fewer hoops to find a resolution.

Automated customer service removes the need for context or secondary explanations, and gets to the heart of a problem without much fuss. It's not limited by industry either, having potential use cases for retailers, manufacturers, IT pros, and even a Saas marketing agency. 

Are you looking to integrate automated customer service into your organization? Or, do you still need to convince those around you of its uses? RingCentral is here to help, and here's why your business should invest in automated customer service. 

Source: Finances Online

AI can preempt a problem

Through automation, you gain a level of responsiveness that just isn't humanly possible. In the not too distant future, a virtual assistant will know what a customer wants by understanding how most people interact with a business and using that data to guide the customer throughout his or her journey. 

An AI assistant will know who makes up your customer base and give them what they want before they even know they need it. AI-embedded systems can monitor an infinite amount of websites and data sets, identifying distress indicators and customer experience blockers. It can then respond instantaneously through pop-ups or virtual service agents that function across platforms. 

This preemptive problem solving can significantly lower customer abandonment rates within a purchasing cycle, while at the same time improving the customer journey and satisfaction. 

This type of preemptive problem solving is referred to as "intent prediction." It's an algorithm that figures out where the customer came from, should go next, and what they'll need when they get there. Inputs like clicks, scrolling speed, views, and prior purchases are translated into data that determines intent and selects the right kind of support. 

For example, the tech can recognize patterns based on web activity and route the incoming customer call to the right agent or department. Intent prediction lets customer service teams be there at the exact point they're needed.

24/7 365

Not limited by public holidays, sick days, or time zones, an organization with AI-empowered customer service means it can handle customer queries at all times, every day. Meaning, no waiting times for a response. No waiting times suggest better customer satisfaction, thus reduced churn. It also proves a brand's customer commitment - valuable for both trust and reputation. 

No need for training or repetition 

Onboarding and then training staff is an expensive and time-consuming process. A customer call center operator in the US can cost upwards of $4000 to hire and nearly $5000 to train them on your systems, call center workforce management software, and more. Never mind stationery and office other office expenses.

Automation solutions solve both cost and space problems, which are common issues within a call center. AI can empower team members with the resources they need to serve your customers and find more job satisfaction. 

An automatic dialer, for example, can arm agents with all they need for any specific call. Simultaneously, computer telephony integration software links all data into a single dashboard and gives the agent a myriad of methods to help answer customer queries. Such features are just part of the reason why RingCentral is a Stevie Awards winner.  

Rather than retraining your entire workforce, the software can be reconfigured and everything else automated. More still, AI-powered customer service platforms free up employees from tiresome and often dull tasks and allow them to focus more on challenging customer issues and think of creative, dynamic solutions. 

Source: Superoffice 

An easier way to personalize 

By combining big data, machine learning, and AI, companies can create an intimate personalization level across a customer’s journey. This can be as simple as using past purchases to suggest new products, or as complicated as detailed website layouts laid out in real-time to match a user’s browsing habits and reading comprehension. 

This sort of personalization improves customer experiences; it encourages conversions as well as repeat purchases. AI and automation also give human employees more context as to who they’re talking to, by understanding their purchase history, search preferences, and past experiences with your business. With this information on hand, service professionals are more prepared to give your customers better and more tailored output. 

Guaranteed reliability 

AI-powered customer service technology unlocks a level of reliability that human counterparts cannot match. Chatbots don’t have the same affiliations and biases humans may have. Chatbots don’t show up to work late. They don’t get irritated with customers or crack inappropriate jokes. 

They can also be designed to escalate matters to a human manager if they’re not providing adequate service. All of this improves customer service interactions, which is one of the best ways to generate repeat business. 

When queries are escalated to a human agent, they’re able to handle the past-call data in an instant and can pick up the baton where it was dropped. As opposed to the customer having to repeat themselves. There’s no need for siloed information or separate databases. Customer service reps, working alongside virtual assistants, can provide consistent, reliable, and friendly service. 

Source: Artificial solutions

The ability to scale quickly 

AI-powered technology allows businesses to scale customer service up or down with ease and speed, even when resources are limited (like during a pandemic). Upon launching a new product or service, a business can release FAQs or video-based solutions that can handle countless customer questions without human interjection. 

Chatbots make it easy to respond to customer inquiries even during a surge, and learn and grow from every interaction. Businesses can break into new markets without limitation or the need to hire and train a mass of staff who speak the language needed in this new market. You can keep your workforce connected, no matter where they are or where they’re working from. 

AI is not here to replace human teams but to support them. It can compile massive amounts of data and present it in an easy to read and action format, ultimately for the customer’s benefit. It makes work smarter, not harder, and has already changed customer service forever. 

John Allen, Director, Global SEO at RingCentral, a global UCaaS and VoIP provider. He has over 14 years of experience and an extensive background in building and optimizing digital marketing programs. He has written for websites such as MarketScale and E-Spirit.

RingCentral won a Gold Stevie for Innovation in Human Resources Management, Planning, & Practice in the 2020 Asia-Pacific Awards®. 

Bank of America and Tata Consultancy Services Names as Top Winners

Gold, Silver, and Bronze winners in the 2020 (fifth annual) Stevie® Awards for Great Employers, an international competition, were announced on August 18. The awards recognize the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work.    

It has been announced today that the organization that won the Grand Stevie Award for Most Honored Organization of the Year is Tata Consultancy Services, worldwide, which earned 40 points with six Gold, eight silver, and four Bronze Stevie wins. Organization of the Year goes to the organization with the most award points, with each Gold Stevie win counting for three points, each Silver Stevie win for two points, and each Bronze Stevie for one-and-a-half points.

The Grand Stevie Award for the Highest-Rated Nomination of the Year goes to The Academy at Bank of America, the Gold Stevie®-winning nomination for Best Strategy for a Corporate Learning University from Bank of America, Charlotte, North Carolina USA.

More than 700 nominations from organizations from 23 nations were evaluated in this year’s competition. Winners were determined by the average scores of more than 90 professionals worldwide, acting as judges. The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

•     Employer of the Year
•    HR Achievements
•    HR Individual Awards
•    HR Team Categories
•    Solution Provider Awards
•    COVID-19 Response
•    More than 50 New Product & Service Categories

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and American Business Awards®.

Interested in entering the 2021 Stevie Awards for Great Employers?

We are excited to announce the 2020 Women|Future Conference opening Keynote Speaker - Chief Executive Officer of AT&T Business, Anne Chow!

Anne will kick off our conference on Thursday, November 12 at 8:00 am, EST. Her session is titled “Today’s Leadership, Tomorrow’s Future.” She will discuss how COVID-19 is changing life as we know it - how we work, how we live, and how we communicate. As leaders we must be mindful of our current environment, which is now marked by a global pandemic, economic recession, and social injustices, but we must also simultaneously drive forward and build a better tomorrow. Anne will be discussing leadership lessons from 2020 and her view of leading into the future.

With decades in the industry, Anne has led many global organizations through major transformations, developing and executing innovative growth strategies while building role model relationships. She's passionate about education, diversity and inclusion, advancing women in technology and cultivating next generation leaders.

Anne was appointed Chief Executive Officer of AT&T Business in September 2019. She and her organization of over 30,000 employees are responsible for serving nearly 3 million business customers in upwards of 200 countries and territories around the world. She is the first woman to hold this position and first woman of color CEO in AT&T’s history!

Anne is speaking among 100 talented, transformative women leaders from around the world. The Women|Future Conference agenda features virtual sessions, panels, and workshops that address today’s trending topics and current issues in areas such as technology, sustainability, career and financial planning, diversity in the workplace, leadership, crisis management, and much more. Our speakers are a diverse mix of female CEOs, Founders, Entrepreneurs, and Senior Management and Directors from Amazon, Cisco, Deloitte, Microsoft, Girl Scouts of the USA, HCL, Roku, PayPal and more. View the full speaker lineup.

Women|Future Conference Sessions Include:

• Business Chemistry! Using Science to Improve the Art of Relationships Workshop by Deloitte
• Overcoming Personal Adversity
• Conquer Crisis. Train Like a Triathlete. Body + Mind + Business
• Balancing Motherhood + Business: for "Mompreneurs" and Working Moms
• Financial Wellness: Your Relationship with Money
• Diversity & Inclusion: The Importance in Your Workplace
• Building Your Dream Network for Introverts
• Competent but Not Confident: Scientifically Why So Many Women Limit Their Own Potential - and Everyone Else’s
• Redefining Success in the New Normal: Knowing What You Want, Why You Deserve it, and How to Get it
• Disrupt the Imposter Syndrome; Let the Real You Shine Through!
• Women Driving the Future of Tech: How AI, VR, and Robotics Will Be the Norm
• Create Joy in Your Career on Your Own Terms
    ...and many more

Registration for the Women|Future Conference is open. Take advantage of the $49 student special, $99 general registration, and save 10% when you register three or more people together.

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Conference Registration and Sponsorship Opportunities

Ruslana Milikhiker, Conference & Event Manager

Ruslana@stevieawards.com

Conference Marketing and PR 

Nina Moore, Marketing Manager

Nina@stevieawards.com

• Chetu rings in its 20th anniversary in software development industry
• Executive team helps the organization’s revenue and employee numbers skyrocket
• Experienced technology partner sets new records for sustainable growth in the software development industry

About Chetu

Chetu is a global, custom software developer with nearly 20 years of experience in offering innovative technological solutions and support services to clients in more than 40 different industries. With nearly 1,800 developers around the world, Chetu leverages industry-specific knowledge to provide customized software solutions to startups, small- and medium-sized businesses, and Fortune 5000 companies.

Exponential, Sustainable Growth 

2019 was perhaps the greatest year on record for Chetu, which is in its 20th year of operation. The executive team, which consists of the founder plus other members with well over 10 years of leadership in the organization, has experienced sustainable growth that is not often seen in such well-established technology companies. As an example of this success: Under the founding leadership of the company, Chetu recorded its second year of double-digit growth — 18.19% in 2019 — and brought in over $56 million in revenue. 

To achieve this growth, leadership has been firing on all cylinders and expanding every department of the company to keep up with and create demand in custom software development. In 2019, the total employee count at Chetu is nearly 1,800, including more than 100 new software experts. This includes a 21% growth in the company's sales team and 24% growth in the marketing department. 

To accommodate this increase in personnel and customer expansion, the leadership team officially opened its first office in the United Kingdom, making it the company’s 14th office. Located in the growing tech hub of Birmingham, England, the new office not only houses the expanded UK marketing team but also serves as the home base for all European and Middle Eastern operations.

Award-Winning Leadership Team

As a privately-held organization, the success of Chetu cannot be mentioned without the guidance and vision of the leadership team. Their role as advisor and teacher, while still steering the company into the direction of growth and success, is a true measure of the incredible work this company is doing and intends to continue doing well into the future. 

The leadership team helped expand the current partnership statuses by helping Chetu become an Autodesk Service Provider Select partner, UiPath Certified partner, and BigCommerce partner to further help develop Chetu's capabilities and relationships in the tech development industry. Additionally, Chetu's founder and CEO Atal Bansal was inducted into the Forbes Technology Council for his years of experience and insights into the leading tech platforms of today and tomorrow. 

In 2019, the Chetu and the leadership team completed construction on the company's new, state-of-the-art headquarters in Plantation, Florida. This stunning new HQ at University Professional Center will allow Chetu to continue to expand and improve not only the growing, local technology scene in South Florida, but also expand custom software development on a global scale.

Recent Accolades 

• Accepted into the Forbes Technology Council
• Received the Transatlantic Growth Award for the UK office
• Recognized as one of India’s top e-commerce development companies by The Manifest 
• Launched their new Channel Partners Program to enhance customer engagement
• Hosted their first Closing for Cause campaign, from which a portion of all deals closed during the first half of May go toward charityCelebrated its 20th anniversary as a leading provider of custom software solutions

Chetu won the Silver Stevie for Founding Team of the Year - Business Services Industries in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards? 

-GAVS Tech’s ZIF platform prevents 50 to 80 cyberattacks per day for major NYC hospital 
-Zero Incident Framework improves doctor-patient relationships by increasing productivity and decreasing technological disturbances
-Award-winning artificial intelligence helps organizations become incident-free

About GAVS Technologies

GAVS Technologies is a global IT services provider committed to improving user experience and reducing resource utilization by bringing meaningful, actionable insights to speed up network fixes and by providing real data as quantifiable justification to adopt strategies that foster business improvements. GAVS’ primary focus is their new platform, Zero Incident Framework (ZIF), which enables proactive detection and remediation of incidents and increases uptime, helping organizations drive toward a Zero Incidents Enterprise. 

Zero Incident Framework

ZIF is an award-winning artificial intelligence based technology operations (AIOps) tool developed by GAVS Technologies, powered by advanced patent-pending machine learning techniques including AI-based predictive analytics, BOT-based remediation, and monitoring and virtualized desktop infrastructure that could be deployed individually or as an integrated solution. 

ZIF Improves Doctor-Patient Relationships

GAVS’ ZIF platform was implemented at BronxCare Health System, which is the largest voluntary, non-profit health and teaching hospital system serving the South and Central Bronx. They have infused more than $300 million into the Bronx economy through various capital projects including their Health and Wellness Center for outpatient care and their Life Recovery Center for chemical dependency services. BronxCare Health System is among the largest and busiest providers of outpatient services in New York City, with more than one million visits annually. 

The hospital deals with 100 different vendors, and they had approximately 50 to 80 direct cyberattacks every day. The target availability of infrastructure and systems was around 99.99%. The need for high availability, greater precision of prediction, IT infrastructure, mission-critical application support, and a cost-effective solution was imperative given their deep reach and incredible service to the community.

GAVS Technologies' ZIF platform was selected as part of the hospital’s digitalization journey for end-to-end IT managed services and operations analytics. ZIF enabled proactive detection and remediation of incidents, helping the system drive toward high availability. Implementing this technology helped the hospital to move from a reactive model to a proactive, preventive, predictive, and prescriptive model of governance with almost 80% accuracy. With the recent adoption of AIOPs, the hospital has disrupted the clinical operations in a positive way - they’ve enhanced the patient experience with the doctors by being able to spend longer time together. Previously, doctors had to spend more than half of their very short consultation time feeding in information onto the system (usually 6 out of their 10 minutes were spent entering patient data into the system). Further, the implementation of AI for malware threat detection has improved the hospital’s overall cyber-secure environment. 

The improved productivity not only served to uphold the name BronxCare Health System has built for themselves, but it also helped increase revenue realization due to more handling capability. ZIF’s contribution to the BronxCare Health System not only stands as a testament to GAVS’ innovative work in AIOps, but also to their commitment and perseverance in serving the community.

Recent ZIF and Bronxcare Accomplishments 

• Moved operations from a reactive model to a proactive model, thus preventing outages and data disasters 
• Achieved 80% accuracy with system learning continuously through Reinforcement Learning Algorithms
• Increased time spent with patients up to 50%
• Increased revenue realisation due to more handling capacity
• Enhanced resource planning
• Prevented 50 to 80 cyberattacks per day

• Technology expert and senior software developer of Dynamic Enterprise Solutions has over 100 certifications 
• Boguda’s expertise is sought after by Fortune 100 companies and prestigious institutions.
• His influential pro bono work empowers global organizations and leaves a positive impact on the world and on the future of technology.

About Dynamic Enterprise Solutions

Dynamic Enterprise Solutions partners with clients to provide business-savvy enterprise solutions from blueprinting to production support.

SatishKumar Boguda

Dynamic Enterprise Solutions’ senior software developer SatishKumar Boguda is a technology evangelist and a multi-award-winning international researcher who continues to live at the nexus of people and innovation. With such a broad spectrum of inventive experience and competencies, Mr. Boguda applies award-winning innovation abilities and has made a number of contributions to the information technology industry by supporting clients in the oil and gas, research, development, manufacturing, supply chain, sales, finance, transport, and energy divisions.

Mr. Boguda is primarily a specialized technical advisor on system upgrades, complex IT environments, intelligent applications, interfaces, solution design, and data migration methodologies for a wide range of technology and business groups. He collaborates with numerous CTOs to review the latest technological developments. With his knowledge and expertise, he helps Fortune 100 clients take full advantage of emerging innovations by incorporating new technology trends, addressing complex issues, delegating duties thoughtfully, and managing time appropriately.

He simplifies the journey of Digital Transformation and he achieves this with an imposing resume of awards and achievements:

• Gold Winner of the Information Technology Professional of the Year, 2019 - Globee Awards.
• Gold Winner of the Outstanding Developer on the Planet - One Planet Awards.
• Gold Winner of the Best White Paper, Advanced Technology Solutions - Golden Bridge Awards.
• Silver Winner of the Most Valuable IT Professional - Golden Bridge Awards.

Mr. Boguda has indeed been honored by influential leaders, prominent organizations for his competence, dedication, and outstanding contributions all across the technology sector. He serves as a member of the advisory boards for numerous international conferences, journals and highly respected organizations.

Stevie Awards - What really is the driving force that keeps you inspired or tends to make you hit the ground in the morning?

SatishKumar Boguda – It is the whole percentage of my passion, integrity, and optimistic approach, which really are the energy boosters that tends to keep me focused and at the same time empowers me to achieve more and further. And again, being in the footprints of a technology evangelist, I generally make each endeavor to think about the future and keep myself unlocked to new opportunities by moving in a positive direction to collaborate with innovative people and energizing projects. This very well explores me to different potential outcomes for implementing modern technological advancements which truly influence and the benefits it continues to offer to an individual or may be an organization in their everyday undertakings.

At the end of the day, the success mantra is all about a continued efforts and strategy to deliver something productively, and the value it continues to bring back to the technology and research community truly makes a significant difference.

Stevie Awards - As someone at the pinnacle of your profession, what suggestion do you have for companies which are attempting to implement modern technological innovations?

SatishKumar Boguda – Well, in a strategically competitive business world, organizations really do have to serve customers in real time by offering top-notch products and services anytime and anywhere in the global economy. To support today's fast-changing market demands, businesses are making every effort and are on a mission, in implementing the advanced technology innovations such as Artificial Intelligence, Block-chain, 3D Printing, Virtual Reality, and so on. which will fundamentally transform how businesses function and operate more efficiently in order to survive in the digital world.

That being said, companies need to fully understand that just by introducing modern technology trends and having to implement them into their enterprise landscape will not produce the desired outcome. Business leaders have such a crucial role to play and truly need to comprehend that "Organizations need a strong business strategy to implement emerging technologies."

Strategic management is an important part of any business organization that continues to maximize the return on investment - ROI and below directions makes it possible.

• Identify what the business is trying to accomplish and figure out where do you stand.
• Pinpoint the trends and developments and forecast the real worth it tends to bring to your organization along with the strategy on how it could be implemented.
• Have transparent objectives and targets in terms of time, cost, and assets.
• Plan to bring research to each and every phase of the process.
• Accurately assess, eventually, to quantify the outcomes.

Stevie Awards - What career advice would you give for young people starting with Digital Technologies?

SatishKumar Boguda – Certainly, if you take technology in terms of direction, the world keeps on changing day by day in light of the fact that, a ground-breaking new innovation is coming onto the market, making traditional methods of solutions obsolete.

From my standpoint, no matter where you come from or what your background is, always follow your passion and do something you are excited about and make sure you generally follow a disciplined approach. Regardless of whether if you intending to take a shot on Next Generation Artificial Intelligence Robotics or Quantum Computing or Autonomous Vehicles or Block-chain, etc., always think about the future and find a way to work with somebody who is consistently smarter than you, because that really continues to push and transforms you towards the next level of new opportunities.

Keep in mind, it is only you who could choose what you really wanted to do and where to invest your time and energy. At the end of the day, it is all about one innovative idea which can unlock the power and revolutionize the world in the way that we have never imagined.

Stevie Awards - With such a profile of achievements and accolades, where do you see your professional career going in the next three to five years?

SatishKumar Boguda – Directionally, I could perhaps tell you about my drawn-out vision, just as what I plan to accomplish in the next five years is to remain at the forefront of technological innovations and continue offering advanced digital solutions to government bodies and organizations to help overcome challenges and bring benefits.

Day in and day out, I wanted to quantify long-term competitive market dynamics and stay ahead of technological advances and have a clear vision of what I am trying to achieve and remain true to it. In particular, my intriguing mind gets the energy when I try to work with high-quality individuals and initiatives, and by and large, I wanted to create new business models that could really augment the endless possibilities of the digital world to the extension of our minds.

Remember all the great achievements only happen when you start believing in yourself and maintain that sense of energy over a long period of time with the confidence to do anything.

SatishKumar Boguda of Dynamic Enterprise Solutions won the Bronze Stevie for Technical Professional of the Year in The 2020 American Business Awards®.

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