Who's Coming to the Sales & Customer Service Awards This Friday?

Posted by Michael Gallagher on Mon, Feb 29, 2016 @ 02:20 PM

More than 500 executives from around the world will converge on the Paris Hotel in Las Vegas, Nevada later this week for the presentation of the 10th annual Stevie® Awards for Sales & Customer Service, the world's top honors for business development, customer service, contact center, and sales professionals.   Tickets for the gala event are still on sale.  This year's Grand, Gold, Silver and Bronze Stevie Award winners will be announced and celebrated.

ParisLV_Combo1.gifMore than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.  

DOWNLOAD THE PROGRAM BOOK FOR FRIDAY'S GALA EVENT

Here is the list of organizations that are currently scheduled to attend Friday's gala.

Access One Inc Chicago IL
Acquia Boston MA
Adobe Systems Incorporated San Jose CA
Albridge an affiliate of Pershing Lawrenceville NJ
AllClear ID  Austin  TX
Alliance Laundry Systems Ripon WI
Ally Bank Detroit MI
American Express Global Business Travel  New York  NY
Amica Mutual Insurance Company Lincoln RI
AWeber - Email Marketing Chalfont PA
Beepi  Los Altos  CA
BenefitMall  Dallas  TX
BetterCloud  New York  NY
Beyond Codes Inc. Simi Valley CA
Black Knight Financial Services Data & Analytics Jacksonville FL
Blackbaud Charleston SC
Bloom Health Minneapolis MN
Box Inc. Los Altos CA
Buildium, Boston, MA
Bupa Global Miami FL
Carbonite Inc. Lewiston ME
CareerArc Burbank CA
Carew International Inc. Cincinnati OH
Cisco Systems Inc. San Jose CA
ClearSlide San Francisco CA
ClearVision Optical Company  Hauppauge  NY
Clio - Practice Management Software Vancouver BC Canada
Code42 Minneapolis MN
Concentrix  Fremont  CA
Conectys Bucharest Romania
Consolidated Edison  New York NY
Convergys Cincinnati OH
Coveo  San Mateo  CA
Cricket Wireless  Atlanta  GA
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Daxko  Birmingham  AL
Dell  Hyderabad  India
Delta Air Lines  Inc.  Atlanta  GA
Delta Defense  West Bend  WI
DHL Express (Canada) Ltd Brampton ON Canada
DHL Express U.S. Planation FL
DHL Global Forwarding Miami FL
Digital Risk  Maitland FL
DONAN  Louisville  KY
Donlen Fleet Leasing & Management  Northbrook  IL
Druva Inc. Sunnyvale CA
EFG Companies Irving TX
Elephant Insurance Richmond VA
EMKAY Inc Itasca IL
eMoney Advisor LLC Conshohocken PA
EXTRA Loyalty Solutions Co.  Istanbul  Turkey
ezCater Boston MA
FedEx TechConnect Memphis TN
Fidelity Investments Boston MA
FIS Jacksonville FL U.S.A
Forrest Performance Group Ft. Worth TX
FreeConferenceCall.com Long Beach CA
Frontline Technologies  Malvern  PA
G2A Rzeszow Poland
GoDaddy Scottsdale AZ
GoodData San Francisco CA
GPS Insight Scottsdale AZ
Gratis Istanbul Turkey
Grovo New York NY
GuideWell Connect  Jacksonville FL
Halyard Health Irvine CA
HCA IT&S Nashville TN
HealthEquity Draper UT
HGS  Lisle  IL
HomeServe USA Norwalk CT USA
Human Resources Development Fund  Riyadh  Saudi Arabia
IBM Armonk NY
iHeartMedia Inc. New York NY
Imparta Inc. Austin TX
Informatica Corporation Redwood City CA
Interactive Intelligence Indianapolis IN
Intronis Chelmsford MA
ISN Dallas TX
iSpeak Inc. Round Rock TX
Istanbul Metropolitan Municipality Logistic Support Center  Istanbul  Turkey
Istanbul Metropolitan Municipality Youth Assembly  Istanbul  Turkey
j2 Global Inc. Ottawa ON Canada
Janek Performance Group  Las Vegas  NV
Legacy.com Evanston IL
Lennox Industries Inc. Richardson TX
Lionbridge onDemand  Waltham  MA
Listen Up Español  Portland  ME
LiveWatch Security LLC  Evanston  IL
MarketBridge  Bethesda  MD
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
Moody's Analytics New York NY
MTM Inc. Lake St. Louis MO
Nationwide Columbus OH
Navicure Duluth GA
Netchex Mandeville LA
Network Alliance Reston VA
NextAce  Orange  CA
Novus Global Solutions LLC
Nuance Communications  Inc.  Burlington  MA
Ofisim.com Istanbul Turkey
OmniUpdate Camarillo CA
OneSource Virtual Irving TX
OptumRx Irvine CA
Paycor  Inc.  Cincinnati  OH
Photodex Austin TX
Provident Financial Bulgaria  Sofia  Bulgaria
Pushpay Holdings Limited Redmond WA
Qorus Software Seattle WA
Revana  Tempe  AZ
Rimini Street Inc. Pleasanton CA
SalesBox Houston TX
SAVO Chicago IL
ServiceMax  Pleasanton CA
Sharegate Montreal QC Canada
SiriusDecisions  Wilton CT
Sitel Nashville TN
SmartLinx Solutions Edison NJ
Social Sentinel Inc. Burlington VT
Sofica Group  Bulgaria
SoftPro  Raleigh  NC
SomethingNew LLC Madison CT
SquareTrade San Francisco CA
Steton Salt Lake City UT
SurePayroll, Inc. Glenview IL
Synchrony Financial  Stamford  CT
Telerx King of Prussia PA
Telogis Aliso Viejo CA
The Brooks Group Greensboro NC
Thought Bubble Brisbane Australia
TouchBistro New York NY
TTNLearning  Minneapolis MN
United States Equestrian Federation  Lexington  KY
UPMC Health Plan Pittsburgh PA
USHEALTH Advisors LLC Grapevine TX
ValueSelling Associates  Rancho Santa Fe CA
Varonis  New York NY
Victaulic Easton PA
Visualize  Birmingham MI
Vivint Provo UT
Vodafone Americas New York NY
Vonage Holdings Corp. Holmdel NJ
WACUL Inc. Tokyo Japan
Wayfair  Boston  MA
Wells Fargo San Francisco CA
WePay Inc  Redwood City  CA
Wheels Inc. Des Plaines IL
White Cloud Electronic Cigarettes Tarpon Springs FL
Wyndham Vacation Ownership  Orlando  FL

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Topics: customer service awards, stevie awards, sales awards, stevie awards for sales and customer service, business development awards

The 2016 Stevie Awards for Sales & Customer Service Name Chairs for Final Judging

Posted by Maggie Gallagher on Thu, Jan 28, 2016 @ 11:24 AM

The Stevie Awards are delighted to announce the seven distinguished professionals who will chair the final judging committees of the 2016 (10th annual) Stevie Awards for Sales & Customer Service competition.

The Stevie Awardsfor Sales & Customer Service are the world's top sales awards, customer service awards, business development awards, contact center awards, and more.

Gold, Silver and Bronze Stevie placements from among the Finalists will be determined in final judging, which is ongoing  Results will be announced at the 10th annual awards dinner in Las Vegas on March 4.  Tickets are on sale now.

The seven committee chair selections are based on the categories being judged. Final judging chairs helped to form their committees, each of which will be comprised of 5-20 other executives.  Here are this year's final judging committee chairs.

SALES TEAM/SALES ACHIEVEMENT/SERVICE PROVIDER
Chair: Rob Jeppsen, Senior Vice President & General Manager, HireVue Accelerate

HireVue, Inc., South Jordan, Utah

Rob-Jeppson.jpgRob Jeppsen is a senior executive at HireVue, a fast-growth technology company that is launching a game-changing tool for Sales Leaders worldwide, and aims to revolutionize how sales leaders coach their teams and develop the world's greatest sales teams. Prior to joining HireVue, Rob was the SVP of Sales at Zions Bank from 2005 to 2015, where he helped lead a team of about 300 commercial bankers in a full-service offering of products to help grow and manage businesses.

Rob loves moving the Sales needle and has worked for, and consulted with, many organizations on sales, sales processes, leadership development, and the commercialization of new products and services, with emphasis on the technology and financial services sectors. Rob also enjoys building and driving growth of emerging organizations. He sees relationship development, business development, marketing, and corporate strategy as key ways to engineer value in organizations.

Rob is invited to speak at over 100 events each year. His 6-course training series, The Business Performance Series, was recognized as "Sales Training Curriculum of the Year"​ in the 2012 Stevie Awards for Sales & Customer Service and has been successfully taught to over 900 businesses. Since 2007, Rob has received 15 Stevie Awards for Sales & Customer Service in categories such as Sales Team of the Year, Sales Coaching Program of the Year, Sales Process of the Year, Sales Director of the Year, and Senior Sales Executive of the Year.

SALES DISTINCTION/NEW PRODUCT & SERVICE
Chair: Mike Hart, Vice President, Sales, Lennox Residential

Lennox Industries, Inc., Richardson, Texas

Mike Hart serves as the Vice President of Sales for the residential division of Lennox International. Mike joined Lennox in 1994 and is responsible for leading the residential sales, business development, national account, and customer service teams in the United States and Canada.

16-SASCS-SD_NP-Chair-Mike-Hart.jpgMike has over 30 years of experience in sales, sales leadership, brand management, distribution, retail, general management, M&A, operations, and coaching with multiple brands and channels in the heating and air conditioning manufacturing industry. Mike also volunteers as a board member of the Air Conditioning Heating Refrigeration Institute (AHRI) Education and Training Committee. He also contributes as a board member on the sales advisory board and the marketing advisory board at the University of Texas at Dallas.

Mike has a Bachelor of Science degree in Business Management and Marketing from the University of Maryland, and a Master’s degree from the University of Texas at Dallas. He spends his time mentoring and developing his team, profitably growing and exceeding sales, margin, and earnings objectives, implementing effective people processes, creating a culture of growth, accountability and teamwork, improving productivity and efficiency, providing effective sales leadership and coaching, as well as exceeding market share objectives. His 762 member sales team is responsible for $1.65B in revenue.

CUSTOMER SERVICE SUCCESS & CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT
Chair: Jo Wimble-Groves, Business Support Director

Active Digital, Lamberhurst, Kent, United Kingdom

Jo Wimble-Groves is a Director of the successful Kent-based company Active Digital, an award-winning business mobile communications company. Jo has spent the last 20 years of her career working on customer experience and team strategy. Her commitment to delivering an exceptional level of service and building her successful team has led to a number of European and global awards.

16-SASCS-CSA-Chair-Jo-Ann.jpgSince starting the company aged just 16, Jo credits her success to an innate passion, dedication, and zeal for business, along with an intuitive ability to identify good opportunities. Jo was voted “35 under 35” in Management Today magazine in 2010. Active Digital also named one of the “Top 6 Customer Service Business Leaders in Europe” at the European Contact Centre and Customer Service Awards in 2013. The company also won the Gold Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries in the 2015 Stevie Awards for Sales & Customer Service.

Established in 1996, Active Digital clients include Olympic teams and rugby clubs. Its core business is providing mobiles, tablets, fixed line, and apps to UK organizations of all sizes.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL
Chair: Michael Anthony, Managing Director

OnForce (a division of Beeline), Jacksonville, Florida, USA

Michael_Anthony_Cus_Service_CSI.jpgMichael D. Anthony is General Manager of OnForce, a strategic business unit of Beeline. He is an innovative leader with more than 20 years of experience in the technical services industry. He is a passionate customer advocate who believes that a client-focused culture is the key to growing a successful business.

Michael joined Beeline in 2005 and recently transitioned from his role as VP, Client Services with Beeline to lead the OnForce business unit. Michael is a veteran of the U.S. Navy and holds a Bachelor of Science degree in applied mathematical economics from the State University of New York at Oswego.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT
Chair: Jackie Coffey, CHIE, Vice President, Telemarketing
GuideWell Connect, Jacksonville, Florida

16_SASCS_SI_BDChair.jpgAs Vice President of Telemarketing, Jackie Coffey is responsible for the overall direct-to-consumer telesales capability serving numerous clients in the health care vertical for GuideWell Connect. Coffey leads the multi-channel sales contact center specializing in new acquisition, welcome programs and retention for Medicare, Under 65, small group, and ancillary products.

Prior to GuideWell Connect, Jackie worked with Florida Blue for 22 years holding leadership positions in sales, marketing, and communications with Florida Blue. Before Florida Blue, Jackie held advertising and marketing positions with Shepherd Advertising Group, Mease Hospital, and other health care companies.

Coffey holds a Bachelor of Arts in Communications from the University of Tampa, and she is a Certified Call Center Manager through Purdue University’s College of Call Center Excellence. Coffey is a Certified Health Insurance Executive (CHIE) and a 2013-14 graduate of the Executive Leadership Program sponsored by America’s Health Insurance Plans. In The 2014 International Business Awards, Jackie won the Bronze Stevie Award for Executive of the Year–Health Products & Services.

CUSTOMER SERVICE/CONTACT CENTER TEAM
Chair: Kadir Mustafa Öztürk, Executive Vice President, Alternative Delivery Channels & Digital Banking Projects

Intertech A.Ş., Istanbul, Turkey

After receiving his Bachelor of Science degree in engineering from Istanbul Technical 16-SASCS-CST-Chair-Kadir-Mustafa.jpgUniversity in 2000, Kadir worked at various companies on website development. In 2003, he started at DenizBank A.Ş. as a software engineer. In 2005, Kadir joined Intertech A.Ş. as a software engineer, fulfilling his duties in Internet Banking and Web Projects at Alternative Distribution Channels Department. He was named ADC Department Head in July 2010. In this position he has led many successful projects in Internet/Mobile Banking and CRM fields.

In August 2012, Kadir was promoted to the position of Executive Vice President in charge of ADC and Digital Banking Projects at Intertech A.Ş. He is responsible for Channel Management, Internet Banking, Mobile Banking, ATM and Kiosks, Call Center, User Experience, and Design Teams under the globally awarded inter-Vision product of Intertech A.Ş. He is currently running local and international banking projects.

Kadir is married with two children. He enjoys spending his leisure time on world cinema and history of moviemaking.

 

CUSTOMER SERVICE DEPARTMENT
Chair: Rebecca V. Eclipse, Chief Customer Experience Officer, 
Globe Telecom, Inc., Bonifacio Global City, The Philippines

16-SASCS-CSD-Chair-Rebecca-Eclipse.jpgRebecca V. Eclipse is the Executive Vice President and Chief Customer Experience Officer of Globe Telecom, Inc., and heads the Office of Strategy Management and Customer Experience.  

Responding to the speed of change and evolution of the telecommunications space, Rebecca draws wisdom and insight from 5 years in consulting and over 25 years of experience in the telco industry–from financial management, revenue assurance and fraud, internal controls, and business operations to strategy development and management, process and quality management,and, more importantly today, customer experience transformation.

Topics: customer service awards, sales awards, stevie awards for sales and customer service, contact center awards, business development awards, solution provider awards

Stevie Awards for Sales & Customer Service Announce Finalists in 10th Annual Competition

Posted by Maggie Gallagher on Thu, Jan 21, 2016 @ 11:00 AM

Finalists in the 10th Annual Stevie® Awards for Sales & Customer Service, an international competition recognizing excellence in disciplines that are crucial to business success, were announced today.    

Deutsche-Post-DHL.jpgA diverse group of organizations and individuals around the world are among those recognized in the customer service awards, contact center awards, business development awards, and sales awards categories. Organizations with five or more Finalist nominations include Carbonite, Inc., Cisco Systems, Delta Air Lines, DHL Express, Digital Risk, eMoney Advisor, LLC, GuideWell Connect, HomeServe USA, Human Resources Development Fund, iHeartMedia, Inc., John Hancock Financial Services, Lennox Industries, Inc., LiveWatch Security LLC, Marriott Vacations Worldwide, MTM Inc., Nuance Communications, Odeabank, Revana, Sales Partnerships, Inc., SoftPro, SurePayroll, Inc., Turkiye Is Bankasi A.S., Visualize, VIZIO, Inc., Wells Fargo, WePay Inc., and Wyndham Vacation Ownership. For a full list of Finalists by category, visit www.StevieAwards.com/Sales.

Gold, Silver and Bronze Stevie Award winners will be announced during a gala banquet on Friday, March 4 at the Paris Las Vegas Hotel in Las Vegas, Nevada. Tickets are now on sale.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to begin January 25.

Beginning today through February 12, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined in mid-February and honored at the awards gala in Las Vegas on March 4.

Sponsors of the 10th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

 

Topics: customer service awards, Stevie Awards for Sales & Customer Service, sales awards, stevie awards for sales and customer service, contact center awards, business development awards, Finalists

Meet the 2016 Stevie Awards for Sales & Customer Service First-Round Judges

Posted by Maggie Gallagher on Wed, Jan 20, 2016 @ 12:24 PM

The following professionals participated in preliminary-round judging of the 10th annual Stevie® Awards for Sales & Customer Service from November 2015 to January 2016.  Their average scores determined the Finalists in the sales awards, contact center awards, business development awards, and customer service awards categories.  We thank them for their time, insights and interest.

Finalists will be announced tomorrow (January 21), and the Gold, Silver and Bronze Stevie Award placements from among the Finalists announced during a gala banquet at the Paris Hotel in Las Vegas on Friday, March 4.  Tickets are now on sale.

 

Asburche Adalan, Sr. Manager, Business & Sales Development, DHL Express USA, Plantation, FL USA
Maryam Alhashmi, Deputy Representative of Quality, Fujairah Police GHQ, Fujairah, United Arab Emirates
Amal Al-Najjar, HR Manager, FLUOR / FDH JV, Ahmadi, Kuwait
Yeshiyah Amariel, Executive Consultant, Initiated Marketing, Chicago, IL USA
sascslogo.gifTirupathi Anand, Strategy Advisor, Motivaluate Consulting & Training, Dubai, United Arab Emirates
David Araujo, DP DHL, DHL Express, São Paulo, Brazil
Heather Arthur, Director, Business Care, Rogers Communications Inc., Brampton, ON, Canada
David Ashton, Chief Revenue Officer, Jonckers, Boulder, CO USA
Tristan Averett, Associate Manager, Allscripts, Salem, OR USA
Jamal Ayyad, Vice President- Service Delivery, SurePayroll, Glenview, IL USA
Stuart Bankey, Manager, Community Management, Rackspace, Windcrest, TX USA
Nick Broadbent, VP Global Support, DataCore Software, Reading, GA USA
Steve Butler, Vice President, CXACT, Arlington, VA USA
Pembe Candaner, Founder, President, Pro-To-Cool, Istanbul, Turkey
Lucia Caron, Manager, Customer Support, Verint Systems Inc., Herndon, VA USA
Beth Castro, AVP - Commercial Enablement, AT&T, Energy Business Solutions, Dallas, TX USA
Deepak Chawla, Vice President of Worldwide Support, Nutanix, Fremont, CA USA
Lebin Ebru Cokisler, Head of Corporate Communications, ANADOLU GROUP, Istanbul, Turkey
Jeanne Conger, Senior VP of Sales and Marketing Operations, Rausch Coleman Homes, Fayetteville, AR USA
Jason Copeland, Vice President - Sales, SurePayroll, Inc., Glenview, IL USA
Tom Cross, CEO, TECHtionary, Boulder, CO, USA
John Cushman, Vice President & Chief Business Strategist, Tech Mahindra, Dallas, TX USA
Amjad Daoud, Program Coordinator - Archival Program, Higher Colleges of Technology, United Arab Emirates
Churchill Dass Prince, Founder & CEO, Sales Intelligence Services, Inc, Silver Spring, MD USA
Karla Davis, General Manager, Plantation Resort, Surfside Beach, SC USA
Robyn Davis, Owner, When I Need Help, Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting, Miraflores Lima, Peru
Brent Dierking, Director, Business Development/Strategic Planning, NorthStar EMS, Birmingham, AL USA
Liliya Dimitrova, Customer Service Manager, Provident Financial Bulgaria, Bulgaria
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, Customer Support, Ottawa, ON Canada
Teresa Dos Santos, Director, Business Interiors, Pensacola, FL USA
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Laura Edgerton, Director, US Marketing, Manulife Asset Management, Boston, MA USA
Jessica Eker, Senior VP, Global Life Sciences Practice, Transperfect, New York, NY USA
Ed Ellsasser, President, PrimeGroup Insurance, Tampa, FL USA
Andrew J. Filipowski, Executive Chairman & CEO, SilkRoad Technology, Winston Salem, NC USA
Osman Firat, Customer Lifecycle Management Director, B/S/H Turkey, Istanbul, Turkey
Mark Fleming, Performance Manager, Delta Air Lines, Sales Support, Minneapolis, MN USA
William Garrick, Vice President, OptumRx, Costa Mesa, CA USA
Stephen Gill, President, Stephen Gill Associates, Derby, United Kingdom
Allison Golsby, CEO, ConsultMine, Brisbane, QLD Australia
Jeanine Greer, Inside Sales Representative, En Pointe Technologies, Chicago, IL USA
Robert Gregory, Senior Director - Hosting Support, GoDaddy, Scottsdale, AZ USA
Ankush Gupta, Vice President - Marketing, QEDBaton Enabled Services Pvt Ltd, Pune, India
Nabyl Hassain, Director Telesales Americas, DHL Global Forwarding, Miami, FL USA
Mary Henson, Membership Care Coordinator, United States Equestrian Federation, Customer Care Center, Lexington, KY USA
Phillip Horvath, Senior VP - Professional Services, Merchant Partners, Redmond, WA USA
Ozan Hunler, Senior Account Manager, AkzoNobel Coatings, Automotive and Aerospace Coatings Izmir, Izmir, Turkey
Linden Ingram, Executive VP Sales, Imparta Inc, Austin, TX USA
Jaimon Jacob, Associate Director - Customer Service & Business Excellence, UAE Exchange Centre LLC, Dubai, United Arab Emirates
Mary Beth Jenkins, Senior Vice President & Chief Operating Officer, UPMC Health Plan, Pittsburgh, PA USA
Becky Johns, Senior Vice President, MarketBridge, Bethesda, MD USA
Rod Jones, Chairman, Strategy to Revenue, Farnham Common, Bucks, United Kingdom
JoAnn Kay, Customer Care Director, GraduationSource, Port Chester, NY USA
Umut Kececioglu, Mobile Services Manager, Yapi Kredi Bank, Turkey
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., West St Paul, MN USA
Lynn Kiser, Manager, Customer Service, MedCost, Winston-Salem, NC USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
Scott MacGregor, Founder & President, SomethingNew, LLC, Madison, CT USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Lakewood, CO USA
Omar Martínez, Human Resources Manager, DHL Express, Mexico
Wessam Massoud, Programme Delivery Manager, Abu Dhabi Systems & Information Center (ADSIC), Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Serkan Memisoglu, Manager, Forte Consultancy Group Dubai, Dubai, United Arab Emirates
Altug Merhap, Senior VP, DenizBank Turkey, DenizBank Genel Müdürlügü, Istanbul, Turkey
Judy Mod, Founder, CEO, & Chief Adoption Officer, RevenueSphere, Atlanta, GA USA
Thomas Moor, Global Director, Strategy and Planning, Sartomer (a business unit of Arkema), Exton, PA USA
Heather Moreland, Commercial Services Executive, Brett Martin, Newtownabbey, Antrim, United Kingdom
Ann Moreth, Sr. Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, PA USA
Zine Moufakir, Global Sales & Key Account Development Manager, 3M Global Sales Operations, Maplewood, MN USA
Pat Mussieux, Founder, Steps2Happiness Inc., London, ON Canada
Tracy Neiser, Customer Service Manager, Active Exhaust Corp, Toronto, ON Canada
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Fremont, CA, USA
Tracy Parco, Director of Training, East West Bank, El Monte, CA USA
Leslie Phillips, Channel & Product Support Manager, GoDaddy, Customer Care Center, Scottsdale, AZ US
Dennis Reno, Senior VP, Customer Service, Proofpoint, Inc., Customer Services, Sunnyvale, CA USA
Peter Rifkind, VP, Client Services, UltraLinq Healthcare Solutions, Inc, New York, NY USA
Bruce Rosenblatt, Senior Housing Consultant, BR Consulting Group, Bonita Springs, FL USA
Sharon Rudd, Organisational Development & Sales Consultant, TNT, Mascot, NSW Australia
Jeremy Santiago, Senior Manager, Cisco, Global Virtual Sales Organization, Dubai, United Arab Emirates
Paula Seeger, Information Support Specialist Sr, ASU Libraries, Tempe, AZ USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Atlanta, GA USA
Priyanka Shah, Vice President, BNY Mellon, Albridge, USA
Dr. Shih Wei Sheu, China Zhi Gong Party:Jiangsu Explore Award, New Taipei City, Taiwan
Karishma Singh, Manager - Business Analyst, Fareportal, Gurgaon Haryana, India
Bella Slade, Consultant, Accenture, Financial Services, London, United Kingdom
Calvin St Juste, Customer Care Executive, CapitalOne, Retail Banking, Ellicott City, MD USA
Alec Stern, Founding Team, Vice President Strategic Innovation, Constant Contact, Waltham, MA USA
Michel Stevens, Senior Consultant, Futurelab, Willebroek, Belgium
Manfred Stockmann, President, Call Center Verband Deutschland e. V., Berlin, Germany
Joshua Strahler, Support Center Manager, Network Alliance, Parkersburg, WV USA
Lori Sullivan, Senior Director, Planning & Logistics, Phoenix Brands, Stamford, CT USA
Rochelle Sutton, Specialist, Customer Experience Management, Accenture, Financial Services, Tarvin, Chester, England
Kate Talbot, Director of Communications, Klick Communications, Santa Monica, CA USA
Anika Tannebaum, Head of Customer Service, Brands4friends, eBay inc., Berlin, Germany
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S - Alternative Sales Channels, Istanbul, Turkey
Rachael Thomas, Consultant, Accenture, Scotland, United Kingdom
Julie Thomas, President and CEO, ValueSelling Associates, Rancho Santa Fe, CA USA
Thomas Thuerling, Customer Service Consultant, Serviceberatung Thuerling, Germany
Emily Truslow, Annuity Customer Service Manager, Securian Financial Group, St Paul, MN USA
Irem Tüzünalper, Founder & CEO, EXTRA Loyalty Solutions Co. Istanbul, Istanbul, Turkey
Richard Tyrrell-Ead, Director, Grass Valley Customer Services, Lakewood, CO USA
Lori Van Dyke, Manager, Customer Care, Access One Inc, Chicago, IL USA
Patrick Van Tolhuyzen, Independent Consultant, Antwerp, Belgium
Naveen Venkat PV, Director - Support Services, Replicon Inc., Bangalore, Karnataka India
William Wade, VP Business Operations, Synapse Group Inc., Stamford, CT USA
Sunil Wadhwa, VP - Customer Success, Druva, Sunnyvale, CA USA
Jim Wagstaff, Managing Director, Jam Factory, Pte. Ltd., Singapore
Charles White, Principal Administrator, International Relations Officer (retired), European Commission, Brussels, Belgium
Lisa Woods, Product Manager, WIN, Madison, WI USA
Leanne Yenush, Non-Cash Compensation Manager, MFS Investment Management, Sales Compliance, Boston, MA USA
Claudia Zacharias, President & CEO, BOC, Pompano Beach, FL USA
Tarek Ziadeh, Customer Service Manager, DHL Express, DP DHL, Beirut, Lebanon

Topics: stevie awards for sales and customer service

Last Chance to Enter the Stevie Awards for Sales & Customer Service

Posted by Michael Gallagher on Wed, Jan 06, 2016 @ 01:41 PM
 
Final Entry Deadline Is January 12

The countdown is on. The final entry deadline of the 10th annual Stevie® Awards for Sales & Customer Service is less than a week away. Organizations and individuals worldwide have only a few days left in which to compete for the Stevie, the highest honor in the business world. The Stevie Awards for Sales & Customer Service attract more than 1,100 nominations from organizations in more than 30 nations and territories each year.

sascsentrykit.gifAll companies, organizations and individuals worldwide may participate: public and private, for-profit and non-profit, large and small. Participants may choose from a wide variety of categories for excellence in sales, business development, contact centers, and customer service.  “The Stevie Awards for Sales & Customer Service offer more than 100 awards categories,” explains Stevie Awards president Michael Gallagher. There are several new categories this year. “For example, we have an entirely new set of categories to recognize organizations that provide great customer service yet don't have a formal customer service department.  We've named these Customer Service Success categories.  We also have a new set of Sales Distinction categories.”

Gallagher emphasizes that it’s possible to create high-quality nominations in the time remaining to entrants. Interested organizations may get the entry kit and other details at www.StevieAwards.com/Sales and select the categories suitable to their achievements. “The heart of each entry is an essay of up to 650 words, describing the nominee’s achievements since the beginning of July 2014. The more precise and compelling the story of those achievements, the better.” advises Gallagher. 

Gold, Silver and Bronze Stevie Award winners will be selected during the judging process by more than 200 professionals worldwide. Finalists will be notified the week of January 18, and the Gold, Silver and Bronze Stevie winners will be announced on March 4, during a gala awards ceremony at the Paris Hotel in Las Vegas. The Stevie Award trophy, designed by the same company that manufactures the Oscar, is one of the world’s most coveted prizes.

Learn more about Stevie Awards for Sales & Customer Service and the benefits of entering in a short video interview with Michael Gallagher.

Categories are available in the awards to recognize

  • Individual Sales Performers
  • Sales Teams and Departments
  • Sales Achievements
  • Individual Customer Service and Contact Center Performers
  • Customer Service/Contact Center Achievements
  • Customer Service Departments
  • Individual Business Development Performers
  • Business Development Achievements
  • Solution Providers to Sales and Customer Service Professionals
  • New Products and Services used by sales and customer service professionals
  • and More

About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Topics: customer service awards, sales awards, stevie awards for sales and customer service, business development awards

New Customer Service Success Categories in the Sales & Customer Service Awards

Posted by Maggie Gallagher on Tue, Dec 22, 2015 @ 03:00 PM

Does your organization do a great job of addressing customers concerns in a timely manner, but doesn’t have a formal customer service department? The 2016 (10th Annual) Stevie Awards for Sales & Customer Service has created a category group just for you – Customer Service Success.

These new categories have been designed to complement the longstanding Customer Service Department of the Year categories. Rather than focus on the performance of a named customer service department, the customer service success categories recognize customer service-related achievements across your entire company or organization. You choose the successes you wish to highlight.

sascslogo.gifREVIEW THE ENTRY KIT HERE.

The Stevie Awards for Sales & Customer Service are the top awards for customer service, contact center, business development, teams and professionals worldwide. All organizations are eligible to be nominated, in addition to the new products and services used by those professionals.

Complete details are available at http://www.StevieAwards.com/Sales.

CUSTOMER SERVICE SUCCESS CATEGORIES

If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you. If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.

Information required for entries in these categories include:

(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2014.

(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Customer Service Success - Business Service Industries
  2. Customer Service Success - Financial Service Industries
  3. Customer Service Success - Other Service Industries
  4. Customer Service Success - Technology Industries
  5. Customer Service Success - All Other Industries

Topics: best customer service, customer service awards, Stevie Awards for Sales & Customer Service, stevie awards for sales and customer service, Sales & Customer Service, favorite customer service, customer service success

Why It’s Important to Listen, from a Sales Awards Sponsor

Posted by Maggie Gallagher on Tue, Aug 12, 2014 @ 11:26 AM

ValueSelling Associates, in Rancho Santa Fe, California, USA, is a sponsor of the Stevie Awards for Sales & Customer Service, the world’s top sales awards and customer service awards. Find out how to enter the 2015 competition here.

The following article by Julie Thomas, CEO of ValueSelling, was first featured on the ValueSelling Associates Blog in Jul. (You can also read about this year’s successful salespeople in the Sales Individual Awards categories on the Stevie Awards Sales & Customer Service website.)

ThomasIt’s a commonly accepted notion that buyers often don’t like salespeople. It’s your job to overcome that initial barrier by recognizing that a successful sales relationship hinges on your personal relationship with the customer.

Trust and rapport are essential in encouraging potential buyers to share their challenges and allow you to explore different solutions. People buy from people, so a sales relationship becomes more difficult if two people can’t communicate effectively.

The greater the trust and rapport, the easier it is to get the client to share their perspective, including their personal motivations, and to listen to how your products can create value for them.

Selling Is a Multilevel Communication Process

We trust people who appear to have the same model of the world as we do. We trust people who understand our problems. Whether you are building trust and rapport, persuading, or negotiating, selling is a multilevel communication process.

But active listening is a difficult skill to practice. We are often more comfortable talking and tend to believe that the best way to sell is to make a perfect presentation. Even when we aren’t talking, we are thinking about what we’re going to say next. Every moment spent thinking is one spent not listening. We run the risk of missing buying clues or critical information. We are in danger of missing lost opportunities.

Active listeners always ask themselves these questions:

  • Did I hear what they said?
  • Do I understand what they said?

5 tips for honing your active listening skills:

  • Give your full and undivided attention to the person who is speaking and, whenever possible, make eye contact.
  • If you are speaking with someone on the phone or VoIP, avoid distractions and the temptation to multi-task by emailing or texting. The person on the other end of the line can always tell!
  • Don’t interrupt the speaker.  No one appreciates being interrupted; when you interrupt someone, you are sending the following message:  “What I have to say is more important than what you are already saying.”  Pause to gather your thoughts and respond thoughtfully. Pay attention to any lag time or delay if you’re using Skype and time your responses accordingly.
  • Clarify and confirm. Use breaks in the conversation to confirm what you heard and clarify what you understood. Trust and rapport are built through this process. Confirmation is critical to demonstrate your listening skills and abilities.  Asking follow-up questions and testing your understanding are very powerful and simple ways to prove you are listening.
  • Provide nonverbal feedback. If you are having a conversation in person, then nodding, appropriate facial expressions, and occasional verbal affirmations reassure the person you’re speaking with that you are actively listening.

While speaking well is important, our ability to listen, learn, and understand is essential. Active listening can be practiced on anyone, anywhere in an organization. It’s really about the quality of the conversations you have. The better the questions you ask, the better the answers. The more you listen to the answers, the better the conversation, and the more effective you will be as a sales professional.

About Julie Thomas

Julie Thomas, President and CEO of ValueSelling Associates, is a noted speaker, author, and consultant. In a career spanning more than 24 years, she credits her mastery of the ValueSelling Framework® for her own meteoric rise through the ranks of sales, sales management, and corporate leadership positions.

Julie began her career at Gartner Group. In 1999, she became Vice President of Gartner’s Sales Training for the Americas, which included successfully managing the training of new hires in the ValueSelling process.  In 2003, Julie acquired ValueSelling Associates with the support of ValueSelling CEO and co-founder Lloyd Sappington. Since then, Julie has led the company to become an industry leader in competency- and process-based training for escalating sales performance.

Julie is a sought-after speaker at industry events such as the Selling Power Sales Leadership Conferences. She is a guest lecturer at both Babson University and the University of Michigan. In addition, Julie is on the advisory board of the eWomenNetwork Foundation Advisory Council and is heavily involved in her local public schools as well as the San Diego Children’s Hospital Auxiliary.

She earned her Bachelor of Science degree in Business Administration from the Leeds School of Business at the University of Colorado, Boulder.

About ValueSelling Associates

ValueSelling Associates, based in Rancho Santa Fe, CA, is the creator of the Value Selling Framework®, the sales methodology preferred by sales executives around the globe. Since 1991, ValueSelling Associates has helped thousands of sales professionals increase their sales productivity. Offering customized training to FORTUNE 1000 companies, mid-sized businesses, to early stage startup organizations, ValueSelling Associates’ proprietary sales training tools and consulting services deliver measurable results. Clients turn to the experts at ValueSelling Associates for classroom and online training and consulting services that yield immediate impact, repeatable strategies, and sustainable results to sales productivity.  For more information, go to www.valueselling.com

Topics: business awards, stevie awards, sales awards, stevie awards for sales and customer service, valueselling, Julie Thomas

Watch Clips from the 2014 Stevie Awards for Sales & Customer Service Banquet

Posted by Maggie Gallagher on Wed, Feb 26, 2014 @ 03:15 PM

We are pleased to share that the acceptance speeches and winner interview clips from the awards gala celebrating the 2014 (8th Annual) Stevie Awards for Sales & Customer Service, the world's premier sales awards and customer service awards, are now available to view on YouTube. The gala took place on February 21 at the Bellagio in Las Vegas.

A complete list of all Gold, Silver and Bronze Stevie Awards by category is available at http://www.StevieAwards.com/Sales.sales picture

Here are some of the Gold Stevie-winning interviews you'll find online now:

kohlsKohl's Department Stores - Credit Division, Winner of the Gold Stevie® Award for Contact Center of the Year (Over 100 Seats) All Other Industries

 

 

describe the imageRevana, Winner of the Gold Stevie® Award for Sales Oursourcing Provider of the Year



freshbooksFreshBooks, Winner of the Gold Stevie® Award for Customer Service Manager of the Year, Customer Service Team of the Year - Business Service Industries, and Customer Service Management Team of the Year - All Other Industries


media temple(mt) Media Temple, Winner of the Gold Stevie® Award for Contact Center Solution - New Version


 

boxBox, Inc., Winner of the Gold Stevie® Awards for Front-Line Customer Service Team of the Year - Technology Industries - Computer Software - 100 or More Employees

 

Topics: customer service awards, sales awards, stevie awards for sales and customer service

A Simple Methodology Spells Sales Success for Stevie® Awards Final Judging Chair

Posted by Maggie Gallagher on Wed, Jan 29, 2014 @ 02:33 PM

Mike Ortegon, Director of Global Sales Operations at HomeAway, a Stevie® Award-winning online marketplace of vacation rentals based in Austin, Texas, will Chair the Final Judging Committee for the Customer Service and Contact Center Team categories of the 2014 Stevie®ST SD Chair ORTEGON Awards for Sales & Customer Services, the world's premier sales awards and customer service awards. The results will be announced on February 21 at the gala awards banquet in Las Vegas. We talked to Mike about the challenges facing today’s sales teams.

“Today’s sales professionals are challenged by savvy customers and prospects,” says Mike Ortegon, Director of Global Sales at HomeAway.  “Thanks to digital and social media advancements, they have many channels of information and are consequently better informed during the purchase cycle. As a result, it is essential for sales professionals to stay one step ahead in preparation, to anticipate upselling and cross-selling opportunities, and to be consultative throughout the process.”

We asked him what steps he would recommend companies should take to establish standardized sales procedures across countries and regions. “You might be prone to think a unique product or service requires a special sales process,” Mike told us. “Some may even argue the selling process has to continually change, but my experience is that the change is occurring in the buying process, as noted above. Today’s buyers are more informed than ever.”

Simplified Methodology

“Many sales people are familiar with the ‘four, five, six, seven...sales cycle’ methodologies,” added Mike. “In reality, each of these can be boiled down to four steps: Qualify; Research; Propose; and Close. A simplified methodology enables people to focus on the sale, not the process.”

Concluded Mike: “It is always important to pay close attention to cultural differences, although just because someone speaks a different language doesn’t mean a different sales process is needed. For example, in some countries such as Southern Europe and Asia, face-to-face selling is a common practice, while other cultures are fine with a phone call. In any scenario, you still need to qualify, research, propose and close.”

Benefits of a Stevie® Award
HomeAway won a Gold Stevie® for Sales Operations Team of the Year in The 2013 Stevie® Awards for Sales & Customer Service. As Chair of one of this year’s Final Judging Committees, he is fully aware of the benefits of being a winner.

“Winning the Stevie® Award really brought to light the effectiveness of the HomeAway team in their first year together,” Mike told us.  “It brought about an even greater appreciation for the experience, talent, and determination possessed by each individual. It was great to be rewarded for our hard work and, ultimately, the team had better camaraderie and became even more motivated to improve sales effectiveness.”

Added Mike: “Winning the Stevie® Award in 2013 showcased the HomeAway sales team’s focus on adding value to the organization through industry-leading tools and best practices.”

Creating Lasting Memories

We asked Mike what most inspired him about his role at HomeAway.  His simple answer: he gets his inspiration from the HomeAway team and product. “We have fantastic people who are passionate about their work,” he told us. “Ours is a product that helps families and groups find their ideal getaway and focus on the most important part of traveling together: creating lasting memories.”

About Mike Ortegon:

Mike Ortegon joined HomeAway in March 2012 and is the Director of Global Sales Operations. In this role he is responsible for supporting sales leaders across the globe with tools, training, and sales insights to help make well-informed business decisions; and to run effective and efficient teams while aligning to corporate strategy.

Previously, Mike worked for Harte-Hanks as Global Account Director focusing on multichannel, data-driven solutions for Fortune 100 companies. Throughout his career, Mike has been in management, operational, and sales and marketing roles in North America, EMEA, Latin America, and APAC.

About HomeAway:
HomeAway is the world’s leading online marketplace of vacation rentals, with sites representing more than 773,000 paid listings of vacation rental homes in 171 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

Topics: customer service awards, stevie awards, business award, sales awards, stevie awards for sales and customer service, contact center awards

Chairs Named for 2014 Stevie® Awards for Sales & Customer Service Final Judging Committees

Posted by Maggie Gallagher on Wed, Jan 15, 2014 @ 04:11 PM

The following seven executives have been appointed to head the final judging committees that will determine the Gold, Silver, and Bronze Stevie® Award winners in the 2014 Stevie® Awards for Sales & Customer Service.  (All the category groups can be viewed in more detail here.) The winners will be announced at the awards gala on Friday, February 21 at the Bellagio in Las Vegas, Nevada.

Becky JohnsBecky Johns, Vice President of MarketBridge in Bethesda, Maryland, USA, is Chair of the Final Judging Committee for the Sales Achievement and Sales Individual categories.

Becky Johns works with clients to improve marketing and sales productivity by developing and executing integrated data-driven marketing and sales strategies. At MarketBridge, a global provider of digital marketing, sales enablement, and customer analytics solutions, her experience centers primarily on building brand loyalty through customer acquisition, engagement and retention programs and developing online and social media communities. Becky recently led her MarketBridge teams to win back-to-back Gold Stevie Awards for Sales Training Program of the Year in the 2012 and 2013 Stevie® Awards for Sales & Customer Service Awards, as well as a Silver Stevie for Brand Experience of the Year in The 2013 American Business Award.

George OrrGeorge Orr, Vice President of Client Services at kCura in Chicago, Illinois, USA, is Chair of the Customer Service & Contact Center Achievement Final Judging Committee.

George Orr is vice president of client services at kCura, a developer of web-based e-discovery applications for managing large volumes of electronic evidence during litigation or investigations.  A member of the kCura team since 2007, George’s department is responsible for much of the company’s client-facing activity. Over the past few years, George has helped the team’s processes evolve from “brute-force problem-solving” to a set of polished procedures that ensures a positive customer experience every time. Prior to taking the reins of kCura’s client services department, George worked as the messaging systems manager for Rotary International, a Chicago-based non-profit organization specializing in humanitarian funding programs.

George is a graduate of the University of Illinois at Chicago. In addition to being a Relativity Certified Administrator, George also has extensive Microsoft and infrastructure training and is certified in both arenas.

 

Mike Ortegon

Mike Ortegon, Director of Global Sales Operations at HomeAway.com in Austin, Texas, USA, Chairs the Final Judging Committee for the Sales Team and Sales Department categories.

Mike Ortegon joined HomeAway in March 2012. As the Director of Global Sales Operations, he is responsible for supporting sales leaders across the globe to help them make well-informed business decisions and to run effective and efficient teams while aligning to corporate strategy.  Throughout his career, Mike has been in management, operational, sales, and marketing roles in North America, EMEA, Latin America, and APAC. 

 

Sanjeev GargSanjeev Garg, Global Head of Customer Care, Commercial Vehicles Business Unit at TATA Motors in Mumbai, India, is Chair of our Customer Service & Contact Center Individual Final Judging Committee.

Sanjeev Garg has been the Global Head of Customer Care for the Commercial Vehicle Business Unit of Tata Motors since December 2011. His customer care group is spread across four continents and supports more than 3 million Tata Motors vehicles through 2,300-plus service touch points and over 33,000 retail networks of spare parts. In 1996, Sanjeev joined General Motors Ltd and was instrumental in launching new initiatives for the customer satisfaction index and new Competitive Intelligence processes. His work at GM encompassed global geographies including South East Asia, the Middle East, Latin America, and the South Asian Association for Regional Cooperation (SAARC). Under his leadership, GM was ranked No. 1 in customer satisfaction in the Middle East, ahead of Toyota, Honda, and Nissan.

KellyThomasThe Chair of our Customer Service Department Final Judging Committee is Kelly Thomas, Assistant Vice President, Client Relations at OppenheimerFunds, Inc., in Englewood, Colorado, USA.

Kelly Thomas began working with OppenheimerFunds 29 years ago and currently is assistant vice president of Client Relations at its Denver Campus.   Her leadership philosophy is to act with integrity and pursue excellence.  She believes a leader should be able to take risks, to challenge the status quo, to inspire others, and to create a healthy work environment that will encourage and foster team collaboration. In addition to her leadership role within OppenheimerFunds, Kelly serves as the president of the City of Centennial Chapter for the National Association of Professional Women

BenHerkenhoffBen Herkenhoff, Customer Interaction Center Manager at Outsell, LLC in Minneapolis, Minnesota, USA, Chairs our Customer Service & Contact Center Team Final Judging Committee.

Ben Herkenhoff has been the manager of the Customer Interaction Center at Outsell for the past two years.  Outsell LLC is a digital marketing Software-as-a-Service (SaaS) company that is transforming the way brands engage with consumers. Its Digital Engagement Platform offers clients the ability to consistently engage with consumers across distributed sales networks from the national to local level. Ben’s team at Outsell won the Stevie® Award for Contact Center of the Year in the 2013 Stevie® Awards for Sales & Customer Service.

Ben tells us he is “excited to get started” on the final judging, and has worked hard to put together a great committee.

Ansa SekharanThe Chair of our Final Judging Committee for the New Product & Service and Solution Provider categories is Ansa Sekharan, Senior Vice President, Global Customer Support at Informatica Corporation in Redwood City, California, USA

Ansa Sekharan is senior vice president of Global Customer Support at Informatica Corporation, an independent provider of data integration software and data masking technology. He is responsible for establishing Informatica as a trusted partner for customers worldwide by ensuring their success with Informatica's products.  Ansa has a very busy schedule, dividing his time between Redwood City, California and Bangalore, India, as well as other global Informatica locations.


 

Topics: sales excellence, judging, stevie award, stevie awards for sales and customer service, sales achievement, sales award, Sales Performance, Sales, judges, Finalists