• Seismic is an industry leader in sales and marketing solutions that empowers customers and drives growth 
• Their customer service department is dedicated to helping customers achieve goals by providing them with advisors and strategists
• The Seismic Community hosts thousands of Seismic customers who share knowledge and expertise with like-minded individuals 

About Seismic

Seismic is an industry-leading sales enablement and marketing orchestration solution, aligning go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. Seismic is headquartered in San Diego, California, with 13 other offices across the United States, Europe and Australia.

Seismic’s Stellar Customer Service

Seismic’s Customer Service Department mission is to delight customers and build long-term partnerships that enable transformation and success of buyer engagements. Seismic aims to achieve this through its broad portfolio of offerings and programs across customer success management, consulting, education, and support. From the inside out, Seismic is an organization dedicated to protecting and growing customer success. 

Each Seismic customer journey starts with an introduction to their customer success manager who will serve as their advisor and central enablement strategist. Seismic’s global CSM team maintains a deep industry and product knowledge, guiding each customer through the phases of their journey from onboarding through maturation and growth. This year, the team built a set of playbooks that guide customers through the journey, and they implemented a new platform tool integrated into business workflows to provide 360-degree views of customer health. 

In addition to world-class support and consulting offerings, Seismic customers receive ongoing actionable, personalized insights through reviews of their individualized success snapshot. This tool presents key information in a user-friendly format, focusing on critical statistics against industry benchmarks to measure success. 

Compared to their industry, Seismic also boasts top-tier community and customer education programs. Seismic Community, an internal message board and online community, allows users to share expertise and crowdsource ideas. With thousands of users, the community is full of active customers swapping knowledge. Seismic also maintains a growing online learning and knowledge portal, Seismic University, which is known for excellence in customer education. 

Seismic won the Silver Stevie for Customer Service Department Categories - Customer Service Department of the Year – Computer Software - 100 or More Employees in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

• Aloe Care Health’s 21st century solution to elder care makes independent living safer, more connected, and more collaborative. 
• The technology provides 24/7 voice-activated access to friends, family, professional care teams, and emergency personnel

About Aloe Care Health 

Aloe Care Health has developed the world’s most advanced voice-activated medical alert and communication service for elder care to address critical voids for caregivers in supporting older adults: care collaboration, communication, and safety.

Aloe Care’s comprehensive, 21st century solution for elder care makes independent living for older adults safer, and makes caregiving teams more connected and collaborative. Many Americans feel it’s a priority to age in their homes while having connections to friends, family, and professional support. Aloe Care solves many of these challenges by making elders’ homes safer and better connected to essential personnel. 

In January 2020, Aloe Care Health launched the first comprehensive digital assistant for elder care. In response to the deadly pandemic, the company fast-tracked production of Essentials, responding to heightened demand for ways to keep elders safer and more connected to family and professional care teams while still living independently. 

The centerpiece of Essentials is a proprietary, 4G cellular smart hub that goes in the home of the older adult. It provides 24/7 voice-activated access to emergency response centers and serves as a comprehensive solution for remote caregiving, including built-in sensors to monitor air quality and activity patterns, a mobile app that gives remote caregivers at-a-glance assurance that the elder person is safe, care collaboration for multiple caregivers, and a wearable Care Button that alerts the emergency call center if needed. 

Aloe Care’s Recent Developments

Aloe Care recently announced its Mobile Companion: a 4G LTE device with GPS that gives older adults access to emergency services anytime and anywhere outside of the home with a push of a button. The device is fully integrated with the Aloe Care app, ensuring that remote caregivers and professional response teams can easily locate and assist older adults. 

Aloe Care’s technology empowers caregivers to better support their elders and gives older adults peace of mind in knowing they are supported and can contact their network at any time. 

Aloe Care Health won the Silver Stevie for Customer Service & Call Center Awards Achievement Categories - Best Use of Technology in Customer Service - Telecommunications Industries in the 2021 Stevie Awards for Sales & Customer Service®. 

Interested in entering the 2022 Stevie Awards for Sales & Customer Service?

The Stevie Awards has issued the call for entries for the sixth annual Stevie® Awards for Great Employers, which honor the world’s best companies to work for and the human resources teams, professionals, suppliers, and new products and services that help to create and drive great places to work.

All individuals and organizations worldwide - public and private, for-profit, and non-profit, large and small - may submit nominations to the Stevie Awards for Great Employers. The early-bird entry deadline, with reduced entry fees, is April 28. The final entry deadline is June 2, but late entries will be accepted through July 13 with payment of a late fee. Entry details are available at www.StevieAwards.com/HR.

An international judging panel of more than 50 executives will determine the Stevie Award winners. Finalists will be announced on August 19. Gold, Silver, and Bronze Stevie Award winners will be revealed and presented their awards at a gala event at Caesars Palace in Las Vegas on October 1, conditions permitting.

The Stevie Awards for Great Employers recognize achievement in many facets of the workplace. Categories include:

• Employer of the Year Awards
• HR Achievement Awards
• HR Individual Awards
• HR Team Categories
• Solution Provider Awards
• Solutions, Implementations, and Training Programs or Media Awards
• COVID-19 Response Awards

There are many new categories in 2021 for HR achievements including Achievement in Managing a Remote Workforce, Achievement in Leadership Development for Racial/Ethnic Minorities, and Best Transformation Strategy. Two new categories for Solutions and Implementations include Remote Workforce Management Solution - New or New-Version and Implementation. Fourteen of the 16 HR Individual categories do not require payment of entry fees.

Winners in the 31 industry-specific Employer of the Year categories will be determined by a unique blend of public votes and professional ratings. Public voting will take place from July 19 - August 9.

Stevie Award winners in 2020 included Aflac (USA), AstraZeneca (Russia), Cathay United Bank (Taiwan), DHL Supply Chain U.K. and Ireland, Globe Telecom Inc. (Philippines), HUGO BOSS Textile Ind. Ltd., (Turkey), IBM (USA), McDonald’s (Poland), Opet (Turkey), Toyota Turkey, Wolters Kluwer’s ELM Solutions (USA), Wingstop Restaurants (USA), and many more.

Interested in entering the 2021 Stevie Awards for Great Employers?

The Stevie Awards have opened entries for The 18th Annual International Business Awards, the world's premier business awards competition, which attracts nominations from organizations in more than 60 nations and territories each year.

All individuals and organizations worldwide - public and private, for-profit and non-profit, large and small - may submit nominations to The International Business Awards. The early-bird entry deadline, with reduced entry fees, is 13 April. The final entry deadline is 12 May, but late entries will be accepted through 16 June with payment of a late fee. Entry details are available at www.StevieAwards.com/IBA.

Juries featuring more than 150 executives around the world will determine the Gold, Silver, and Bronze Stevie Award winners. Winners be announced on 12 August, and celebrated at a gala banquet in Paris, France on 23 October, conditions permitting.

The International Business Awards recognize achievement in every facet of the workplace. Categories include:

• Management Awards 
• COVID-19 Response Awards
• Entrepreneur of the Year Awards
• Company of the Year Awards
• Customer Service Awards 
• Human Resources Awards 
• Information Technology Awards
• Marketing Awards 
• New Product Awards 
• Public Relations Awards 
• Web Site, App, Event, Video and other media awards

There are many new and revised features of The International Business Awards for 2021:

• Seven new marketing campaign/program categories, four new communications/public relations categories, three new website categories, and 13 new product and service categories.
• Nominations that won Gold, Silver, or Bronze Stevie Awards in The 2020 International Business Awards® may be nominated again in the 2021 IBAs, as long as they are submitted to categories different from those in which they won in 2020.

• There are no entry fees for nominations in the Company of the Year categories and other select categories.

• The Best of the IBA awards have been revised.  Fewer Grand Stevie Award trophies will be conferred. 

Stevie Award winners in the 2020 IBAs included Deutsche Telekom Services Europe (Slovakia), Ernst & Young (USA), IBM (USA), Facebook India Online Services (India), Freelancer.com (Australia), Ooredoo Group (Qatar), REMAP (Canada), Türkiye İş Bankası (Turkey), Thai Life Insurance (Thailand), Telecommunication Services Limited (Hong Kong), LLYC (Spain), Warner Media (USA), and many more.

Interested in entering The 2021 International Business Awards?

Winners of the 2021 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from February 1 through March 5, with the highest number of votes deciding the winners in 11 industry categories. More than 44,000 votes were cast this year.

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 15^th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.

More than 2,300 nominations from organizations of all sizes, in virtually every industry, in 51 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 160 professionals worldwide in nine specialized judging committees and were announced last month.

This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:

Airlines, Distribution & Transportation: Suddath
All Other Industries: MTM
Computer Services: Linode
Computer Software < 100 Employees: Timely
Computer Software > 100 Employees: Carbonite (an Opentext Company)
Financial Services < 100 Employees: Wells Fargo Merchant Services - Account Management
Financial Services > 100 Employees: PREMIER Bankcard
Healthcare & Pharma: Ortho Clinical Diagnostics
Public Services & Education: OmniUpdate + Destiny Solutions
Retail: Wayfair
Telecommunications: AireSpring

Nicknamed the Stevie® from the Greek word “crowned,” Stevie Award winners will be celebrated at a virtual awards ceremony on April 14. ^.Tickets for the event are now on sale. More than 500 Stevie Award winners and their guests from around the world are expected to attend.