Selling Your Business? A Stevie Award Winner Helps Business Owners Streamline the Process

Posted by Maggie Gallagher on Wed, Feb 03, 2021 @ 03:47 PM

In 1990, Jane Johnson launched a technology consulting business; and, like most entrepreneurs, she eventually decided to sell it.

Then came the proverbial “wake up call”: just because you want to sell your business does not mean you will. Most U.S. entrepreneurs - 85% - decide at some point to sell and only 15% can do so.

Enter Johnson, who in 2013 inaugurated Business Transition Academy (BTA), the first U.S. business dedicated to educating business owners on how to prepare themselves and their businesses to sell - at the right time, to the right buyer, for the best price and without the anxiety, poor advice and high fees that usually come with it.

JaneJohnson02-cropAs Johnson knows, the missing link is education and a strategic exit plan.

“Without a plan, success on your terms is unlikely and consequences can be pretty serious. It’s not unusual for that free time you’ve dreamed of to be replaced by a job working for someone else because you didn’t get enough for your business.”

It was Johnson’s experience selling her own company that inspired her to spend her life helping others avoid the pitfalls of exiting. In Johnson’s case, the business broker she had hired withheld information during the negotiation so that she and her partners would sell quickly for a lot less than the business was worth.

Johnson fired the broker; the sale was ultimately successful; and Johnson’s passion to help owners avoid this and many other pitfalls was ignited.

Enter BTA, which stands alone in taking a “holistic” approach to a business sale at a time when the norm is for owners to hire multiple experts – a broker, wealth manager, attorney and/or CPA - each of whom handles one aspect of it. All BTA exit plans are multi-faceted; and if you are working one-on-one with Johnson, there’s a quarterback to execute the plan for you. If you need an expert, Johnson will tell you and if necessary, recommend the best one(s).

And while the norm is often to get a fast commission, Johnson takes the time to recommend whatever you need. Many times – and especially during COVID-19 – owners need to rebuild their businesses before they can sell on their terms and timeline. Johnson is there for you throughout the process, even if that means five years from start to closing your deal.

As for that future filled with free time, Johnson knows that your life choices are a critical and possibly the most important part of your exit planning. For that reason, every BTA client begins by answering questions related to their exit goals. If you choose to retire, do you know what you want to do next? “Without answering this fundamental question,” emphasizes Johnson, “you can easily wind up with seller’s remorse.”

And, if you are in a family-based business, Johnson will ask you this to prevent serious “damage” that may take place down the road: do you know how to split the assets between adult children who are in the business and those who are not so as to avoid the “sibling strife” that often results, and can sometimes linger for generations? Johnson does.

BTA has a 100% completion rate. Every client can construct a strategic plan that results in a sale – to either insiders or an outside third party.

And at a time when many owners cannot afford to pay the usual $20,000 or more in advisory fees an exit can cost, Johnson had the foresight (right before COVID) to launch the country’s first digital platform aimed at giving owners everything they need – an “exit education” and the templates - to construct a strategic exit plan.

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The first level of membership – 100% free-of-charge - helps you, in six steps, understand everything you need to do to exit; the next gives you what you need to put together your own exit plan. As Johnson says, “I care about owners – especially now when opportunistic buyers are ‘dialing for dollars’ in search of businesses to acquire for pennies-on-the-dollar.” During COVID, sign-ups for the free level soared.

As 2021 dawned, Johnson added another crucial program to the digital platform: an interactive “Expert” level that gives small groups of owners everything they need to plan and execute their individual strategic exit plans under the watchful eyes of Johnson and BTA transition mentors who have successfully gone through the process themselves - to advise and answer questions.

This new CEO peer-group offering features live webinars three times/month with Johnson centerstage teaching best practices, answering owners’ questions and interviewing innovative entrepreneurs who have successfully sold their businesses to insiders as well as to external third parties.

You may be wondering – as Johnson admittedly does every day - how is it possible in 2021 that the entrepreneurs who make up this country’s innovative business landscape know so much about business and so little about the one thing they will all seek to do one day – Exit?

With Johnson at the helm, those days are on their way to fading away.

For more information on exit planning and BTA’s educational memberships, please visit BusinessTransitionAcademy.comVisit the home page for a free copy of Johnson’s Book “Cashing Out of Your Business” and upcoming live webinars showcasing the six steps to exiting well and achieving your goals.

Jane Johnson won a Silver Stevie Award for Female Entrepreneur of the Year – Business Services in the 2020 Stevie Awards for Women in Business.

Interested in the 2021 Stevie Awards for Women in Business?

Request the Entry Kit

Topics: stevie awards for women in business, Women in Business, selling your business

Winners Announced in 15th Annual Stevie® Awards for Sales & Customer Service

Posted by Maggie Gallagher on Mon, Feb 01, 2021 @ 11:02 AM

Winners in the 15th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were announced today. Stevie Award winners will be celebrated at a virtual awards ceremony on April 14.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

More than 2,300 nominations from organizations in 51 nations were considered in this year’s competition. Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 160 professionals on nine specialized judging committees. Entries were considered in 136 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 62 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize COVID-19 response, new products and services and solution providers.

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Sales Partnerships Inc of Broomfield, CO, USA won 14 Gold Stevie Awards, the most of any organization this year. Other top winners of three or more Gold Stevies include IBM, Armonk, NY USA (11); DP DHL, worldwide (10); ValueSelling Associates, Rancho Santa Fe, CA USA (9); Druva, Sunnyvale, CA USA (6); UPMC Health Plan, Pittsburg, PA USA (5); Cinch Home Services, Boca Raton, FL USA (4); Paylocity, Schaumburg, IL (3); Princess Polly, Los Angeles, CA USA (4); Support Services Group, Waco, TX USA (3); and VXI Global Solutions LLC, Los Angeles, CA USA (3).

Winners of two Gold Stevie Awards include Achievers, Toronto, ON Canada; Carbonite (an Opentext Company), Boston, MA USA; Cisco Systems Inc, San Jose, CA USA; Datasite, Minneapolis, MN USA; EFG Companies, Irving, TX USA; FIS, Jacksonville, FL USA; Kucukoglu Holding, Istanbul, Turkey; Learning Pool, Londonderry, Northern Ireland, United Kingdom; RAIN Group, Boston, MA USA; Purpol Marketing Limited, Chippenham, United Kingdom: and SoftPro, Raleigh, NC USA.

Other organizations winning four or more Gold, Silver, or Bronze Stevie Awards include Allianz Global Assistance, Richmond, VA USA; Assurant, Atlanta, GA USA; Broadvoice, Los Angeles, CA USA; DigitalOcean, New York, NY USA; IndiGo, Gurgaon, Haryana, India; Linode, Philadelphia, PA USA; Mailchimp, Atlanta, GA USA; Nationwide Title Clearing, Inc., Palm Harbor, FL USA; Nuance Communications, Boston, MA USA; OneCause, Indianapolis, IN USA; Optima Tax Relief, LLC, Santa Ana, CA USA; POWERHOME SOLAR, Mooresville, NC USA; Pushpay, Redmond, WA USA; SmartLinx, Iselin, NJ USA; Spinnaker Support, Greenwood Village, CO USA; TransPerfect, New York, NY USA; TTEC Holdings, Inc, Englewood, CO USA; VIZIO Inc., Irvine, CA USA; Vodafone Turkey, Istanbul, Turkey; WNS (Holdings) Limited, Mumbai, India; and Yapi Kredi Bankas, Istanbul, Turkey.
The top 10 most-honored organizations in the competition will receive Grand Stevie Award trophies. Those winners will be announced the week of February 15.

Beginning today through March 5, the general public may vote for their favorite providers of customer service in the People’s Choice Stevie® Awards for Favorite Customer Service. Voting is open at http://peopleschoice.stevieawards.com. Winners of the People’s Choice Stevie Awards in multiple industries will be determined on March 8.

One category in the awards will continue to accept entries through February 26.  It is the Sales Partnerships Award for Ethics in Sales, which will recognize organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry.  Entry requirements for this category are outlined at https://stevieawards.com/sales/nominate-2021-sales-partnerships-ethics-sales-award.   Winners in this category will be announced March 22.

Sponsors and supporters of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

 

Topics: stevie awards for sales and customer service

How to Avoid And Resolve Common Customer Service Complaints

Posted by John Allen on Fri, Jan 29, 2021 @ 10:29 AM

The customer service department plays an integral role in the relationship between a brand and its customer. The customer advisor is tasked with assistance, whether that is answering a query or resolving a product complaint, requiring skill and sensitivity.

The handling of this interaction will impact the customer’s perception of the brand, yet often, organizations find poor customer service experiences affecting client retention and acquisition. Thus, it is important to cultivate customer relationships carefully.

A major way in which customer relationships are cultivated focuses on digital customer engagement: how businesses deliver customized experiences to customers, specifically. But whether your customer services are personalized or not, there are steps you can take to make the process smoother for customers and advisors.

Below are some ways to avoid and resolve common customer service complaints:

Training staff/agents

When we talk about customer satisfaction, the quality of interactions is a crucial factor.

Customer service involves a variety of emotions. Feelings of frustration or anger are particularly tricky to handle for the customer and call agent alike. Misreading a situation or failing to provide the right response can result in complaints and increased dissatisfaction levels. 

To fully solve customers’ issues, agents must be able to listen well, process complex information quickly, and exercise their critical thinking skills. Creativity and resourcefulness also play a part in problem resolution. 

Whilst reading emotions does require intuition, continuous training and support are imperative in call centers to ensure all agents are equipped with the right empathy skills. Training will help employees to understand the best language to use, to build up a rapport, and to best remedy upset customers. 

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Holding regular workshops further encourages collaboration and communication within the workforce, helping to create a positive environment where employees feel supported to share tips and past experiences. 

Happier employees will result in happier customers and vice versa. An engaged workforce is truly a reflection of the customer journey.

Additionally, it would be a big help for your agents if you can build a knowledge base that contains all the information they could need, be it about your products, services, or processes. This database should be accessible to all frontline call center reps, to easily provide the answers a customer may be looking for.

Training staff in project management apps such as the power dialer maximizes agent productivity and minimizes worries of idle time. 

Customer self-services 

More and more consumers now prefer to look for solutions to their issues on their own.

When customers need answers to quick questions, human intervention may actually be unnecessary. In these instances, self-service options are best. Hence, it is important to provide them with an online platform equipped with information resources such as FAQ pages, product manuals, how-to videos, and IVR menus. This way, you widen your customers’ options for resolving the issues they encounter.

With this option, you can also include short surveys for the customers so as to get their feedback on which areas to improve your services.

Anyone conducting a web search about you should be able to find the answers they’re looking for, but make sure to connect them to a customer care platform just in case.

Improved FCR rate

Spending hours on hold waiting to speak to an advisor has become a hallmark for the negative customer service experience.

Customers naturally like their issues resolved quickly. They are satisfied when their questions are sufficiently answered or issues promptly resolved on the first call. Happy customers are more likely to remain loyal to a brand, a factor that drives future purchases.

                            Source: Pixabay

First contact resolution (FCR) is a metric that is dangerous to ignore as it is a critical determinant of customer satisfaction in call centers. It is vital for the success of your call center.

By analyzing your call traffic, you can gain valuable insight into the volume of callers and peak call times, helping contact centers to timetable the right number of staff to deal with customers.

A smart IVR system makes the keypad selection process easier so that the caller can be quickly connected with the most suitable agent. This can also be programmed with automated messages so that customers receive a response whenever they call. Equally, an intuitive automatic call distributor (ACD) will make sure that incoming calls are sorted appropriately amongst the call agents.

Make use of your CRM tool 

One of the top complaints customers often cite is having to repeat their personal details multiple times and to different agents. 

By analyzing previous transactions that your contact center has handled, you can spot recurring patterns or trends among customer complaints. This lets you predict the problems that may emerge, letting you strategize beforehand on how to tackle them. 

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For this, you need to use your customer related management, or CRM software, that keeps customer information updated in real-time. This way, agents from different departments can add notes that will help the next employee serve the customer.

Collating the information will also equip your call agents with vital customer context so they can have more productive interactions, all whilst using inventory management software.

Provide omnichannel support

An omnichannel strategy is an approach stemming from the spread of various web-enabled devices. With many gadgets finding their way into the mainstream market, there are massive changes in people’s expectations when it comes to customer service. 

In this age, the brands that succeed are those that can leverage multiple customer touchpointssocial media, onboarding emails, live chat, and phone, without compromising speed and efficiency.

By deploying this digital customer support strategy, you get to catch more requests or queries. It empowers consumers with the ability to interact seamlessly with brands across multiple channels, enhancing customer experience competencies

Omnichannel customer service is fantastic for giving customers greater flexibility, with live chat and messaging services allowing customers to ask for advice at any time and on any platform. 

Maintain your voice channel

Voice interaction is still a must-have in customer service to ensure each individual has an enjoyable customer experience.

Customers still want the option to communicate with a human agent, particularly those who are trying to explain a complex query or are perhaps less familiar with digital channels. 

The voice channel conveys the customer’s tone and emotion better than a digital mode of communication hence allowing human advisors to provide more empathetic and instinctive responses.

                                  Source: Pixabay

Over time, as customers’ expectations change, the definition of customer service also evolves.

With customer service awards being held yearly, this should encourage brands to put their best foot forward.

Bio:
John Allen - RingCentral US
John Allen, Director, Global SEO at RingCentral, a global UCaaS, VoIP and fax software provider. He has over 14 years of experience and an extensive background in building and optimizing digital marketing programs. He has written for websites such as Revenue River and Tapfiliate

RingCentral won a Gold Stevie Award for Award for Innovation in Human Resources Management, Planning & Practice in the 2020 Asia-Pacific Stevie Awards.

Interested in entering the Asia-Pacific Stevie Awards this year?

Request the entry kit

Topics: Customer Service, Asia-Pacific Stevie Awards

Better Leaders Create Better Businesses

Posted by Hailey Roos on Tue, Jan 26, 2021 @ 10:28 AM
  • Cirrus consults with clients around the globe to create powerful behavioral and organizational change 
  • Company-wide performance is boosted by positive leaders and positive culture
  • During the pandemic, Cirrus implemented virtual learning to consistently lead leaders despite global uncertainty

About Cirrus

Cirrus is a talent and engagement consultancy that blends expertise in leadership, talent and engagement to assess, engage and develop people across organizations– creating powerful behavioral change that has a positive impact on performance. With offices in the UK and Australia, Cirrus has worked in partnership with over 200 international client organizations across 60 countries in 25 languages since it was founded in 2010.

Cirrus’ philosophy is that better leaders create better businesses and better lives. Their mission is to create powerful adjustments that boost performance and change culture. Cirrus’ core values (Connected, Courageous, and Creative) bring their goals to life. They consistently deliver success and innovation within their sector, including: 

  • 200,000 leaders transformed across 200 organizations
  • 11 industry awards in the past three years alone
  • Publication of CEO Dr. Simon Hayward’s thought-leading business books, Connected Leadership (2016) and The Agile Leader (2018)
  • Asia-Pacific operation since 2014
  • Employing more than 65 global team members and 200+ associates in the past 10 years

Cirrus’ COVID-19 Response

When the pandemic lockdown began, Cirrus’ face-to-face learning (58% of their business) stopped immediately. While competitors were downsizing, furloughing en-masse, and struggling to survive, Cirrus chose to be ambitious instead. While keeping employees safe and engaged, and keeping customers satisfied, Cirrus reinvented the business by focusing on the virtual delivery of learning. Clients who attended Cirrus’ new virtual learning are giving an average satisfaction score of 4.1 - a substantial achievement given that Cirrus’ service was previously focused on classroom delivery. They have secured business with both new and existing clients. 

Cirrus’ business has grown year-on-year despite the sector being decimated by COVID-19. Their research and connections within the industry suggest they are the only major player to have achieved and maintained such growth. 

Cirrus won a Gold Stevie for Company / Organization Categories - Company of the Year - Business or Professional Services and a Bronze Stevie for COVID-19 Response Categories - Most Valuable Corporate Response in The 2020 International Business Awards®. 

Interested in The 2021 International Business Awards?

Request the entry kit

Topics: International business awards

Hier ist Einfallsreichtum und schöpferische Kraft gefragt

Posted by Jule Kern on Wed, Jan 20, 2021 @ 05:22 AM

Kreative Köpfe gesucht! Die German Stevie® Awards zeichnen in den Kategorien für Kreative ideenreiches Können aus.

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Das kreative Potenzial von Personen, Gruppen und Systemen zu identifizieren, zu aktivieren und zu entwickeln und die kreative Leistungsfähigkeit auf allen Ebenen zu fördern, wirkt sich positiv auf die zukünftige Leistungs- und Wettbewerbsfähigkeit des Unternehmens und der Menschen in Organisationen aus. Ob guter Content, Werbetexte, Art Direktion oder Design: Kreativteams und -abteilungen erfinden, formulieren, begeistern, überzeugen, gestalten und schöpfen kreatives Potenzial voll aus.

Die Kategorien für Kreative 

Dieser Ideenreichtum wird bei den German Stevie Awards in den Kategorien für Kreative belohnt. Ausgezeichnet werden die Leistungen aus den Bereichen Kreatives Management, Copywriting, Art Direction, Redaktion, audiovisuelle Produktion, Animation, Illustration, Fotografie u.v.m.

In diesen Kategorien können Sie sich und Ihr Team nominieren:

  •  Werbe- oder Designagentur des Jahres: Diese Kategorie zeichnet die gesamte Werbe-, Marketing- oder Designagentur mit all ihren Mitarbeitern und Mitarbeiterinnen aus.
  • Kreativabteilung des Jahres: Alle Mitarbeitende einer Organisation aus, die im kreativen Bereich arbeiten, werden in dieser Kategorie ausgezeichnet.
  • Kreativteam des Jahres: Diese Kategorie zeichnet eine Gruppe von Personen einer kreativen Organisation aus, beispielsweise das Team für Animationen, Videos, Event-Produktionen oder ein Kunden-Kreativ-Team. Das Team kann multidisziplinär sein, sich über mehrere Organisationen erstrecken (z. B. Ihre eigene Organisation, Kundenorganisationen und Agenturen oder Lieferantenorganisationen). Es kann ein festes Team oder ein temporäres Team sein, das nur für eine bestimmte Aufgabe oder einen bestimmten Auftrag zusammengestellt wurde.
  • Kreativmanager*in des Jahres: Diese Kategorie zeichnet die Leistungen einzelner kreativer Führungskräfte aus.

Hier erhalten Sie die Teilnahmeunterlagen

CROWDCONSULTANTS 360 sind Preisträger der German Stevie Awards 2020

Das Kreativteam des Jahres 2020: CROWDCONSULTANTS 360 GmbH

Im Sommer 2019 entwickelten yeaHR und CROWDCONSULTANTS gemeinsam eine Kombi aus augmented reality-basiertem Arbeitgebervideo und regelmäßigem öffentlichen Webcast, mit dem die Personalisierung durch Integration mit LinkedIn/Xing-Bewerberprofil stattfindet, typische Bewerberfragen früh im Funnel "persönlich" beantwortet werden, ein authentisches persönliches Kennenlernen des Teams ermöglicht und das ein „Fun-to-work-for“-Teamerlebnis realisiert. Das durchweg positive Feedback der Bewerber sprach für sich und die Leistung des Kreativteams wurde mit einem Gold Stevie ausgezeichnet.

Topics: creative awards, The German Stevie Awards, creative team, German Stevie Awards 2021

Matchmaking for Healthcare Workers and Hospitals

Posted by Hailey Roos on Mon, Jan 18, 2021 @ 04:14 PM
  • The United States’ projected future deficit of over 1 million health care workers created a need for drastic change in how nurses are hired
  • Career matchmaker reverses roles and has employers (hospitals) apply to employees (nurses), resulting in happier nurses and patients and an improved healthcare system
  • Incredible Health began offering a free continuing education unit (CEU) specifically during the pandemic to help retired nurses reenter the workforce

About Incredible Health 

Incredible Health is a career marketplace for permanent health care workers. Unlike traditional job boards, employers such as hospitals apply directly for potential employees like nurses. This is the first and only platform in the industry that focuses on permanent employees rather than contractors. As proof of traction, Incredible Health is already being used by over 150 major California hospitals, including Stanford Healthcare.

Proactive Problem-Solving 

Healthcare workers make up the United States’ largest labor force, and unfortunately it’s the industry that’s believed to experience the most burnout. Within the next five years, the United States will face a shortage of over 1 million nurses. As a result of understaffing and nurse burnout, hospitals experience a 20% annual turnover rate. Understandably so, high stress leads to unhealthy living and unbalanced lives. Exhausted nurses increase the chances of errors with patients’ medication by 20% and patient-to-nurse ratio errors by 13%. Even worse, overworked, fatigued, and understaffed nurses are 2.5x more likely to quit, leaving patients and hospitals in a difficult position at the most inopportune times. 

To make up for the lack of nurses, hospitals often expect nurses to work longer shifts, resulting in burnout symptoms such as increased stress levels, lower energy and emotional tolerance, sleep deficiency, and physical injuries. Burnout also affects patient care: When nurses are mentally and physically exhausted, medication errors skyrocket by 20%. Hospitals also see an increase in patient readmission and patient death. For every additional patient added to a burnt-out nurse’s care, the probability of patient mortality increases 7%. 

However, the challenge isn’t solely burnout and short turnover rates; it’s an inefficiency in how hospitals scout talent. Incredible Health set out to solve the $1.6 trillion labor problem in healthcare, starting with 60% of the market: nurses. 

By reimagining the career marketplace for permanent nurses, Incredible Health expedites the hiring process and helps hospitals hire great staff at a fraction of the cost (previous average: $20K per new hire). The ideal outcome: Maintain healthier nursing staff to help ensure higher quality patient care. Incredible Health is striving to provide better outcomes for everyone, starting with those who care for us every day—nurses.

This career matchmaker puts nurses in the driver’s seat. Once they sign up online, they can sit back and relax as hospitals apply to hire them. With Incredible Health, nurses receive an average of a 17% salary increase and a 15% commute time decrease. This is the only platform in the industry that truly cares on an individual level. They provide career and personal support via a dedicated career coach to ensure that the nurses are hired into a position that meets their, and the hospital’s, needs. These coaches are former RNs who help with every step of the process, from resume building and interview prep to salary negotiation. The company also offers free wellness events because the people who care for others need care, too. 

Incredible Health’s COVID-19 Response

In March 2020, this platform launched a first-of-its-kind free offering to help nurses across the United States obtain or renew the licenses required to practice. This continuing education unit (CEU) offering was specifically launched during the pandemic to help retired nurses reenter the workforce and ease the financial burden that practicing nurses face when their licenses are close to expiring. Since the launch, tens of thousands of nurses have signed up for the course, and more than 26,000 courses have been completed. 

Incredible Health also recently shared the results of a data report that provides firsthand nurse insights into the impact of coronavirus on the nursing landscape and hospitals. 

Recent Accomplishments

Since launching the beta in 2017, Incredible Health has earned an average of 200% growth month-over-month, making it the fastest-growing hiring platform for nurses today. Other accomplishments include: 

  • Employers hire applicants 25x more efficiently than through traditional channels, a testament to the custom talent matching and automated screening technology
  • Nurses who use Incredible Health are hired 3x faster than through traditional channels (25 vs. 90 days)
  • Nurses hired through Incredible Health receive an average of 17% salary increase and a 15% reduction in commute time
  • Application time is reduced by 90% from 45 to 5 minutes
  • 96% of hired nurses recommend Incredible Health to friends or colleagues
  • Incredible Health is used by over 150 California hospitals and is expanding nationally

Incredible Health’s goal is to help health care professionals live better lives and do their best work.

Incredible Health won the Gold Stevie for Startup of the Year - Business Services Industries and the Silver Stevie for Health care Technology Solution in The 2020 American Business Awards®.

Interested in entering The 2021 American Business Awards?

Request the entry kit

Topics: American business awards, health care awards

Sun & StarCompliance

Posted by Hailey Roos on Tue, Jan 12, 2021 @ 04:45 PM
  • StarCompliance is a global provider of financial compliance software
  • CEO Jennifer Sun’s experience in the industry has propelled StarCompliance to the forefront of the industry
  • Jennifer’s dedication to the company and its employees puts people first

About StarCompliance

StarCompliance is a leading provider of compliance software to the global financial industry. Their scalable, easy-to-use solutions provide a 360-degree view of employee and business activity to help firms monitor and reduce risk, meet regulatory obligations, gain efficiencies, and drive employee adoption.

Star has over 20 years of experience supporting a global client base in more than 83 countries and across a range of financial service disciplines—including asset managers, broker-dealers, private equity firms, insurance providers, investment banks, and diversified financial institutions.

A well-timed agile transformation at the beginning of 2020 allowed Star to pivot quickly to the new remote-work environment of COVID-19. Their software has helped compliance teams stay globally connected. While the pandemic has forced many companies to take a wait-and-see approach, Star’s leadership team and CEO Jennifer Sun have continued to drive the business forward by rolling out even more new products, creating successful virtual events, and publishing the only survey to date that has specifically delivered insights around financial compliance and the challenges of COVID-19. 

About Jennifer Sun

CEO of StarCompliance, Jennifer Sun has more than 20 years of experience in traditional finance and fintech and a passion for helping companies reach their ultimate potential. She began her career as a financial analyst at Goldman Sachs. After a few years, Jennifer left Goldman to help launch Epoch Partners: a technology-enabled investment bank. After just 18 months, Epoch was acquired by Goldman Sachs. For the next 17 years, Jennifer dedicated her knowledge of the industry and fast-growth tactics to Ipreo: a global provider of software solutions, data, and analytics to investment banks, PE firms, and venture capital firms. In search of a new opportunity where she could again make a significant impact, Jennifer joined Star in September 2018, excited by the growth opportunities and potential she saw in Star and its employees. 

By putting employees first, Jennifer Sun helps guarantee Star's continued success. Every Star employee knows how the company is performing financially and knows why decisions are made. Jennifer’s frequent Town Halls and firm-wide communications ensure that important information is passed along to everyone. Her continued focus on streamlining internal operations is making Star a well-oiled machine that transcends geography and time zones.

StarCompliance won a Gold Stevie for Company of the Year - Business Products and a Bronze Stevie for Female Executive of the Year - Business Services - 11 to 2,500 Employees in the 2020 Stevie Awards for Women in Business®.

Interested in the 2021 Stevie Awards for Women in Business?

Request the Entry Kit

Topics: stevie awards for women in business

Neue Produkte und Dienstleistungen sind hier genau richtig!

Posted by Jule Kern on Mon, Jan 11, 2021 @ 03:49 AM

Ob Business-to-Business-Produkte, Unterhaltungselektronik, Hardware oder Medien- und Unterhaltungsprodukte: die Kategorien für neue Produkte und Dienstleistungen bei den German Stevie® Awards zeichnen Innovationen aus, die seit dem 1. Juli 2018 auf dem Markt eingeführt wurden.

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Kritische und preisempfindliche Kunden, gesättigte Märkte und die Forderung nach Neuheiten. Unternehmen und Organisationen stehen unter Zugzwang, Produkte, Produktionsprozesse oder Geschäftsmodelle zu verbessern, um dynamischen Märkten zu begegnen. Gekennzeichnet durch technischen Fortschritt auf Anbieterseite und Bedarfsverschiebungen auf der Nachfragerseite fordert der dynamische Markt stets ein erweitertes Sortiment und Innovationen, die aufgrund von Forschung und Entwicklung oder technischem Forschritt völlig neue oder veränderte bestehende Produkte hervorbringen.

Ihr Unternehmen hat in den letzten Jahren Innovationen auf dem Markt oder innerhalb des Unternehmens hervorgebracht? Dann sind Sie in den Kategorien für Neue Produkte und Dienstleistungen genau richtig! Sowohl neue Produkte als auch neue Versionen etablierter Produkte und Dienstleistungen sind in diesen Kategorien zulässig.

Hier erhalten Sie die Teilnahmeunterlagen Die Kategorien für Neue Produkte und Dienstleistungen 

In folgenden Kategorien können Nominierungen eingereicht werden:

  • Business-to-Business-Produkte
  • Business-to-Business-Dienstleistungen
  • Unterhaltungselektronik
  • Konsumgüter
  • Dienstleistungen für Privatpersonen
  • Finanzdienstleistungen
  • Hardware für Computer, Netzwerk, Peripherie, Halbleiter, Speicher oder Sonstige
  • Gesundheitsprodukte & Pharmazeutische Produkte
  • Gesundheitsdienstleistungen & Pharmazeutische Dienstleistungen
  • Industriegüter & Industriedienstleistungen
  • Medien- & Unterhaltungsprodukte
  • Medien- & Unterhaltungsdienstleistungen
  • Telekommunikationfür Produkte oder Dienstleistungen
  • Transport

Weitere Informationen erhalten Sie hier.

Beste neue Produkte im Rampenlicht: Diese Unternehmen konnten 2020 mit Innovationen Überzeugen

Die AS-DESIGN Werbeagentur wurde mit einem Gold Stevie für das beste neue  Frame_Milieu_1
Produkt im Bereich Dienstleistungen – Konsumgüter
ausgezeichnet. Mit gläserfreund, einer Marke für innovative, sichere und repräsentative Brillenaufbewahrung mit hohem Anspruch an Design und Qualität, konnte das Unternehmen die Jury überzeugen. Die „Brillengarderobe“ gibt es aktuell in zehn verschiedenen Styles. Ob hoch, quer, rund oder eckig passt sie zu jedem Wohnstil. Edles, geöltes Eichenholz oder modernes eloxiertes Aluminium lassen gläserfreund zu einem dekorativen Eyecatcher in den eigenen vier Wänden werden. Mit dem Mirro als elegantem Rundspiegel, kann die Brillenaufbewahrung auch direkt mit dem Garderobenmöbel kombiniert werden. Die „Nasen“ sind in drei verschiedenen Farben (weiß, grau, schwarz) erhältlich. Somit kann der gläserfreund noch individueller an den persönlichen Stil und der Inneneinrichtung angepasst werden. Zusätzlich erhältliche Accessoires wie beispielsweise Faces bieten dem Kunden viele Möglichkeiten, gläserfreund immer wieder einen neuen Look zu verpassen. Wir sagen: ein tolles neues Produkt, das als Hingucker in keinem Brillenhaushalt fehlen sollte.

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Die Deutsche Telekom Services Europe SE wurde für das beste neue Produkt im Bereich Telekommunikation für die Elternzeit-App mit Gold ausgezeichnet. Die Elternzeit App ist eine digitale HR-App Lösung für Beschäftigte der Telekom, die ein Kind erwarten, bereits in Mutterschutz sind oder sich in der Elternzeit befinden bzw. Elternzeit beantragen möchten. Das Unternehmen erleichtert Beschäftigten das Leben und führt sie gleichzeitig einen Schritt in Richtung digitalisiertem Arbeiten. Die Prozessdauer der Abläufe die in Zusammenhang mit Schwangerschaft, Mutterschutz und Elternzeit stehen, werden verkürzt. Anstatt Anträge händisch auszufüllen, per Post zu versenden und auf eine Rückmeldung ohne Transparenz zum Auftragsstatus zu warten, können diese Dinge per App erledigt werden. Die werdenden Eltern haben durch eine Darstellung der möglichen Schritte eine Übersicht über den Status zugelieferter Dokumente, ihrer To-Do’s und Terminen. Sie werden durch den Prozess geleitet Zusätzlich gibt es die Funktion „Community“ über die sich Eltern im Unternehmen austauschen können, etwaige Fragen untereinander beantworten und den Kontakt zum Unternehmen halten können. Die App wurde von April bis Dezember 2019 agil konzipiert und umgesetzt. Ende Dezember wurde die erste Schwangerschaft per App gemeldet.

Eine vollständige Liste der Gewinner finden Sie hier. 

Topics: Neue Produkte Award, best new product, The German Stevie Awards, German Stevie Awards 2021

Auf guten Inhalt kommt es an! Die Kategorien für Content-Lösungen

Posted by Jule Kern on Mon, Jan 11, 2021 @ 03:49 AM

Die Kategorien für Content-Lösungen bei den German Stevie® Awards zeichnen Produkte, Technologien und Dienste aus, die von oder für Medien, Verleger/n und Anbieter/n von Informationsdiensten entwickelt wurden.

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Eine zunehmend digitalisierte Gesellschaft hat den Werbemarkt revolutioniert und nachhaltig geprägt. Das Online-Marketing hat die klassischen Kanäle wie Print, TV und Radio an vielen Stellen abgelöst und ein Großteil der Unternehmen verlagert das Marketing in den Online-Bereich.

Mittlerweile investieren Unternehmen und Organisationen einen Großteil ihres Marketing-Budgets in das Content-Marketing, denn ohne dieses ist an Online-Marketing nicht mehr zu denken. Als beratendes, informelles oder unterhaltendes Format kommuniziert ein Unternehmen durch das Content-Marketing Kundenrelevantes und dient als Sprachrohr zwischen Organisation und Kunden. Daher ist für Unternehmen und Agenturen wichtig, nach einer technologischen Infrastruktur zu suchen, die den Content-Marketing-Prozess in seiner Gänze unterstützt.

Content-Lösungen sind hier das Rezept zum Erfolg! Sie Bündeln und Schnüren einer Vielzahl unterschiedlicher Tools zu einem Gesamtpaket und unterstützen das Identifizieren aller notwendigen Performance-Indikatoren, um das maximale Optimierungspotenzial zu hebeln.

Die Kategorien für Content Lösungen

Jede Form der Content-Lösung ist hier vertreten! Diese Kategorien zeichnen Produkte, Technologien und Dienste aus, die von oder für Medien, Verleger/n und Anbieter/n von Informationsdiensten entwickelt wurden.

In folgenden Kategorien können Sie sich unter anderem bewerben:

  • Anzeigen- oder Kampagnen-Management-Plattform
  • Informationslösungen für Unternehmen
  • Finanz- und Marktdaten-Informationslösung
  • Medien- und Informationsmonitoring-Lösung
  • Abonnement Management Lösung
  • Lösung für die Integration von Inhalten in den Workflow
  • Wissenschafts- und Technologieinformationslösung
  • Gesundheits- & Medizinische- Informationslösung

u.v.m.

Eine vollständige Liste der Kategorien und weiteren Informationen finden Sie hier.

Hier erhalten Sie die Teilnahmeunterlagen

 

Content-Lösungen der Zukunft – diese Unternhemen konnten 2020 überzeugen

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Für das Projekt mit dem Titel »Stadtgulden Lahr« , einem Bürgerbudget, mit dem gute Ideen aus der Bürgerschaft schnell und unkompliziert umgesetzt werden sollen, sollte die Vollblutwerber GmbH aus Lahr möglichst viele Bürger dazu zu bewegen an diesem tollen Projekt teilzunehmen, selbst Ideen einzureichen, abzustimmen und das Gemeinschaftsgefühl innerhalb der Stadtbürger Lahrs noch weiter zu steigern.

Vollblutwerber entwickelte ein multimediales Werbekonzept (Logo,Slogan, Print-und Münzen-Design) mit Basis einer Online-Plattform über die das komplette Projekt »Stadtgulden Lahr« direkt live mitgemacht und auch rund um die Uhrverfolgt werden kann. Als Motor wurde bewusst zielgerichtetes Direktmarketing zur Aktivierung der Bürger eingesetzt. Das Unternehmen schuf eine Lösung, mit der Ideen und Abstimmungen für Projekte bequem vom Smartphone eingereicht werden konnten.  Für diesen Informationsdienst mittels mobiler App oder Plattform wurde das Unternehmen mit einem Gold Stevie ausgezeichnet.

Für den besten Content-Dienst, der aggregierten Inhalt verwendet, wurde die Wolters Kluwer Deutschland GmbH aus Köln ebenfalls mit einem goldenen Award geehrt. Mit eGovPraxis Sozialhilfe schuf das Unternehmen eine digitale Expertenlösung für das Sozialamt.

eGovPraxis Sozialhilfe ist eine webbasierte Expertenlösung für das Sozialamt, die sich am Arbeitsablauf von Sachbearbeitern orientiert. Dabei führt die Software sie Schritt für Schritt und mit allen relevanten Rechtsinformationen zu einer bedarfsgerechten Entscheidung. Lokale Regelungen werden für jede Kommune individuell integriert und an entsprechender Stelle in der Fallbearbeitung hervorgehoben. Alle Mitarbeitenden haben Zugriff auf aktuelle und vertiefende Fachinformationen wie Gesetzestexte, relevante Entscheidungen, Kommentierungen, Zeitschriften und Nachrichten. Diese Content-Lösung führt zu mehr Behördeneinheitlichkeit, mehr Rechtssicherheit, mehr Effizienz und mehr Zufriedenheit.

Eine Liste der Gewinner 2020 finden Sie hier.

 

 

 

 

Topics: Neue Produkte Award, German Stevie Awards 2021, GSA, Content-Lösungen

Zeitgemäßer Unterricht mit digitalen Werkzeugen: Technologielösungen für den Schul- und Ausbildungsbereich

Posted by Jule Kern on Mon, Jan 11, 2021 @ 03:48 AM

Diese Kategorien bei den German Stevie® Awards zeichnen Anwendungen, Produkte und Dienstleistungen von Entwicklern von Lernsoftware, digitaler Inhalte, Online-Lerndiensten und verwandten Technologien im primären und sekundären Bildungsbereich aus.

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Die Schulschließungen im Zuge der Corona-Pandemie machen derzeit noch deutlicher, wie groß der Handlungsbedarf in punkto digitaler Bildung an Schulen und Ausbildungsplätzen ist. Schulen und Ausbildungsstätten stehen vor den Herausforderungen des digitalen Wandels, denn die Digitalisierung unserer Gesellschaft verläuft rasant und erstreckt sich über alle Lebensbereiche und Bevölkerungsgruppen.

Gerade mit Blick auf die zunehmende gesellschaftliche Vielfalt, die sich auch in den immer unterschiedlicheren Lernvoraussetzungen und -ständen im einzelnen Klassenzimmer widerspiegelt, haben digitale Medien große Potenziale. Sie können dabei helfen, Inhalte, Wege und Lernmethoden auf die Bedürfnisse des einzelnen Schülers oder Auszubildenden zuzuschneiden. Digitale Werkzeuge unterstützen eine handlungs- und entwicklungsorientierte Gestaltung des Unterrichts: wenn Schüler selbst aktiv werden, bringen Sie sich ein und gestalten den Unterricht mit. Die besonderen IT-Herausforderungen im Bildungsbereich brauchen individuelle Lösungen, die einfach zu bedienende Lernanwendungen bieten und auf den jeweiligen Anwendungsbereich abgestimmt sind.

Hier erhalten Sie die Teilnahmeunterlagen

 

Die Kategorien für Technologielösungen im Schul- & Ausbildungsbereich

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In den Kategorien für Technologielösungen für den Schul- und Ausbildungsbereich stehen diejenigen im Fokus, die Lösungen für optimales und angepasstes Lernen bieten. Unter anderem können in diesen Kategorien Nominierungen eingereicht werden:

  • Kunst- & Kreativ-Anwendungen
  • Anwendungen für Karriere- und Jobfertigkeiten
  • Anwendungen zur Klassenführung
  • Social Media-Lösungen zur Zusammenarbeit für Pädagogen
  • Spielbasierte Lehrplan-Lösungen
  • Kurs- oder Lernmanagementlösungen für den primären und sekundären Bildungsbereich
  • Unternehmenslösungen für den primären und sekundären Bildungsbereich
  • Professionelle Lernlösung für das Bildungswesen
  • Lösungen für Lesen/Englisch/Sprachunterricht
  • Lösungen für den naturwissenschaftlichen Unterricht
  • Lösungen für Schüler mit besonderen Bedürfnissen
  • Virtuelle Lernlösungen

u.v.m.

Eine vollständige Liste der Kategorien und weitere Informationen erhalten Sie hier.

 

 

Topics: Neue Produkte Award, The German Stevie Awards, German Stevie Awards 2021, GSA, Technologielösung, Bildung