How Product Innovation Leads to Remarkable Growth for USHEALTH Advisors

Posted by Maggie Gallagher on Thu, Dec 15, 2016 @ 11:20 AM

The Story behind the Silver Stevie® Award winner for Sales Growth Achievement of the Year - Financial Services & Insurance

USHEALTH Advisors is the wholly-owned national health insurance distribution arm of USHEALTH Group, Inc. The company sells individual health coverage and supplementary products underwritten by The Freedom Life Insurance Company of America and National Foundation Life Insurance Company, wholly-owned subsidiaries of USHEALTH Group, Inc. The company is focused on serving America’s self-employed, small business and individual insurance market through its captive agent sales force.

USHealth Advisors has won many Stevie Awards over the years. In the 2016 Stevie Awards for Sales & Customer Service, they won  Silver Stevies for Sales Growth Achievement of the Year - Financial Services & Insurance and Field Sales Team of the Year. 

Interested in applying for the 2017 Stevie Awards for Sales & Customer Service? Review the entry kit here.

US Health Advisors.jpgTroy McQuagge, the President and CEO told us, “I have the privilege to work on behalf of every USHA agent and every USHG employee. I view my role as helping our agents and employees unlock the incredible potential that exists within themselves and collectively, within this company.”

We asked Troy about his personal organizational vision and learned it was to, “Leverage our world-class distribution capabilities to build a great American company focused on our mission of helping and serving individuals, small business, and the self-employed with affordable and innovative healthcare solutions.

Ours is a story of grit and determination. Since inception, our company has faced and overcome numerous challenges; many of which have led competing companies to exit the marketplace altogether. USHEALTH has ‘stayed in the game’ because we believe we offer a better healthcare solution for middle America.”

We asked how they had first come to hear about the Stevie® Awards. Troy recalls, “For many years, we have viewed the Stevie Awards as the premier business awards program and as an important vehicle for highlighting the good work being done by USHEALTH’s agents and employees.  We first became acquainted with the Stevie Awards while working with another company back in the early 2000’s. By 2007, we had won our first Gold Stevie Award for that company, earning “Insurance Company of the Year” honors. When we launched our new company (USHEALTH) in 2010, we knew the Stevie Awards would be an important partner in helping us tell our story.

There really is nothing else quite like winning a Stevie Award.  Winning this award is a key indicator that we have created a company that is worthy of the trust placed in it by our agents, employees and customers.    

Winning this award has created a deeper sense of pride among our agents and employees because in a sense, it validates their hard work. It has also helped create a heightened sense of awareness about our business in the American marketplace.    

Perhaps the most evident impact has been seen in our agent recruitment efforts. When considering where they want to hang their professional hat, sales people are naturally attracted to a winning organization. While we have no empirical evidence to support our assertion, there is ample anecdotal evidence that people who consider this opportunity are impacted positively by the fact that we have won so many Stevie Awards, including the prestigious Gold Stevie.” 

When we asked what inspires USHealth to continue their good work, Troy gave us a message of hope, “We are driven by our stated Mission of H.O.P.E. - Helping Other People Everyday. These are words that we live every day, in pursuit of excellence as individuals and as a company.”

McQuagge’s perspective on the future of their industry is that, “We’ve already changed our industry. Our innovative products didn’t even exist prior to being created by our company. No other company in America offers the same kind of products. Only we have successfully made this type of product portfolio affordable for the customer yet also profitable and sustainable for the company. We believe we can bring even more innovation and change to the insurance industry and in the process help even more people with affordable healthcare solutions.”

Learn more about USHealth Advisors

US health advisors 2.jpg

Shown from left to right: Dean Whaley, VP – Financial Planning & Analysis, Bill Shelton, Sr. VP - Marketing, Jim White, Sr. VP - Sales, Troy McQuagge, President and CEO, Travis Yoder, EVP - Sales, and Brian Clark, Sr. VP - Admin and CMO, Bill Woods, Sr. Director – Data Analytics.

Topics: customer service awards, sales awards, stevie awards for sales and customer service, Customer Service Team of the Year, sales team of the year

ValueSelling Associates to Sponsor Stevie® Awards for Sales & Customer Service for Ninth Consecutive Year

Posted by Maggie Gallagher on Wed, Dec 07, 2016 @ 05:05 PM

The Stevie® Awards, organizers of the world’s premier business awards programs, haveannounced that ValueSelling Associates Inc., the creator of the ValueSelling Framework, has signed to be a sponsor of its Stevie Awards for Sales & Customer Service program for the ninth consecutive year.

The 2017 (11th annual) Stevie Awards for Sales & Customer Service are accepting nominations through January at www.StevieAwards.com/Sales.  The program recognizes the year’s best achievements in sales, business development and customer service.  The awards will be presented at Caesars Palace in Las Vegas on February 24. 

REVIEW THE ENTRY KIT HERE.

ValueSelling Associates offers its customers a conversational, question-based sales methodology that is simple, logical and scalable, empowering sales organizations around the globe with a proven formula to qualify prospects, accurately forecast and close more deals.

Value selling ballroom 2.jpgThe Stevie Awards for Sales & Customer Service offer our customers and their peers around the world the opportunity to seek public recognition for their achievements, and we’ve seen time and again how meaningful and impactful it is for them to win a Stevie,” said Julie Thomas, president and CEO of ValueSelling Associates.  “We’re pleased to be able to support this program again in 2017, as our customers will benefit from the opportunity to celebrate their good work.”

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

Stevie Winners in the 2016 edition of the awards included Adobe Systems, Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, Ooyala, SAVO, ServiceMax, ShopKeep POS, Sirius Decisions, SugarCRM, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

About ValueSelling Associates, Inc.
ValueSelling Associates is the creator of the ValueSelling Framework®, a proven formula for accelerating sales results. Its customized training on the ValueSelling Framework methodology, reinforcement tools and consulting services, make complex B2B sales simple so sales organizations around the globe adopt it immediately and consistently. Since 1991, thousands of sales and customer-facing professionals use the ValueSelling Framework to grow revenue, increase productivity and improve win rates. Visit http://www.valueselling.com.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Topics: best customer service, Stevie Awards for Sales & Customer Service, sales awards, stevie awards for sales and customer service, Customer Service Team of the Year, sales award

From Solution Provider to Solution Stevie Award Winner

Posted by Maggie Gallagher on Tue, Sep 27, 2016 @ 11:10 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight the Solution Provider Awards categories.

SASCS_Call_for_entries_4-1.jpgThese categories recognize the achievements of solution providers for sales, contact center, and customer service professionals.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2015.

(c) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Sales Consulting Practice of the Year
    121. Sales Training Practice of the Year
    122. Sales Outsourcing Provider of the Year
    123. Incentive, Rewards, or Recognition Provider of the Year
    124. Customer Service or Call Center Consulting Practice of the Year
    125. Customer Service or Call Center Training Practice of the Year
    126. Sales or Customer Service Solutions Technology Partner of the Year
    127. Contact Center or Customer Service Outsourcing Provider of the Year 
    128. Leadership or Management Training Practice of the Year (new category for 2017)

Solution Provider Award winners in 2016 include: 

Sales Consulting Practice of the Year 
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: A Beautiful Reinvention of Selling
SILVER STEVIE WINNERS:
EFG Companies. Irving, TX USA: Raising the Bar in Client Service
Imparta Inc., Austin, TX USA: Imparta Inc.
BRONZE STEVIE WINNERS:
Confero Inc., Raleigh NC USA: Leveraging mystery shopping and employee engagement for maximum sales
HGS, Lisle, IL USA: Improving Enterprise Sales with Speed, Effectiveness, and Visibility
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group

Sales Training Practice of the Year 
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA: Imparta Inc.
SILVER STEVIE WINNERS:
iSpeak, Inc., Round Rock, TX USA: iSpeak and IGT
Janek Performance Group, Las Vegas, NV USA: Janek Performance Group
MarketBridge, Bethesda, MD USA: MarketBridge
Wilson Learning, Minneapolis, MN USA: Wilson Learning
BRONZE STEVIE WINNERS:
The Brooks Group, Greensboro, NC USA: The Brooks Group
Carew International, Inc., Cincinnati, OH USA: Carew International
MAVI Interactive, LLC, Doylestown, PA USA: "Waisimo" customer service training game with LC Waikiki
mLevel, Chicago, IL USA: mLevel's Partnership with Microsoft Azure
New York Community Bancorp, Inc., Westbury, NY USA: Building Business Customer Relationships

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: Sales Outsourcing Leader Wins Head to Head Yet Again
SILVER STEVIE WINNER:
Revana, Tempe, AZ USA: Revana - Integrated Sales and Marketing Solutions Drives Superior Outcomes for Clients
BRONZE STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Partnering for Success

Incentive, Rewards, or Recognition Provider of the Year 
GOLD STEVIE WINNER:
MarketBridge, Bethesda, MD USA: MarketBridge
SILVER STEVIE WINNERS:
EXTRA Loyalty Solutions Co., Istanbul, Turkey: Tailored Loyalty Solutions for our Clients to Increase Their Sales and Customer Engagement
GuideWell Connect, Jacksonville, FL USA: Flexible Work Arrangements = Win-Win
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA: Change Leaders Committed to Continuous Improvement
GuideWell Connect, Jacksonville, FL USA: Curtain Call - Top Performers Have Chance to Razzle Dazzle ‘em

Topics: customer service awards, sales awards, stevie awards for sales and customer service, solution provider awards, best solution providers

Nominate Your Award-worthy Sales Team

Posted by Maggie Gallagher on Thu, Sep 15, 2016 @ 10:32 AM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

SASCS_winners_2016_987.jpgToday we will highlight the Sales Team Awards categories. Sales team categories recognize the members of individual teams within your overall sales department.  For example, the team may service a particular customer segment or a single client, or may work in a particular sales territory.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the team’s accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

Global Sales Team of the Year
Recognizing sales teams whose industry, client, or other focus has a global scope.

National Sales Team of the Year
Recognizing sales teams whose industry, client, or other focus has a national scope.

Government Sales Team of the Year
Recognizing sales teams whose charge is selling to government clients.

Field Sales Team of the Year
Recognizing sales teams that obtain the majority of their business out of the office at face to face meetings with clients.

Telesales Team of the Year
Recognizing sales teams that obtain the majority of their business by telephone .

Online Sales Team of the Year
Recognizing sales teams that obtain the majority of their business via online and social media.

Sales Support Team of the Year
Recognizing teams that provide administrative, logistical, or resource support to sales organizations.

Sales Operations Team of the Year
Recognizing teams that help sales organizations to run effectively, efficiently and in support of business strategies and objectives

Virtual Technology Sales Enablement and Pre-sales Team of the Year
Recognizing teams that provide remote sales and technology expertise to accelerate and enable sales with a global or national scope.

Sales Management Team of the Year
Recognizing the leadership teams of sales organizations for their achievements.

Past Stevie Award winners in the Sales Team Awards categories include:

Global Sales Team of the Year 
GOLD STEVIE WINNER:
Cisco Systems Inc., San Jose, CA USA: Cisco's Global Virtual Sales Organization
SILVER STEVIE WINNER:
Acquia, Burlington, MA USA: Acquia's Global Account Sales Team
BRONZE STEVIE WINNERS:
Marriott International Inc., Bethesda, MD USA: Marriott Global Reservation Sales
Varonis, New York, NY USA: Varonis Systems Sales Team
Victrex plc, Lancashire, United Kingdom: Victrex Sales Team

National Sales Team of the Year 
GOLD STEVIE WINNER:
Adobe Systems Incorporated, San Jose, CA USA: Adobe Strategic Accounts Sales Team
SILVER STEVIE WINNERS:
iHeartMedia, Inc., New York, NY USA: iHeartMedia, Inc. National Sales Team
Lyons Consulting Group, Chicago, IL USA: LYONSCG's National Sales Team
Sales Partnerships, Inc., Westminster, CO USA: Sales Partnerships, Inc. Sales Team of the Year
SoftPro, Raleigh, NC USA: SoftPro Sales Team Boosts Revenue Amidst Industry Changes
BRONZE STEVIE WINNERS:
Digital Risk, Maitland, FL USA: Digital Risk National Sales Team
Revana, Tempe, AZ USA: Revana Ranked Highest Global Google AdWords Vendor

Government Sales Team of the Year 
GOLD STEVIE WINNER:
DHL Express U.S., Plantation, FL USA: DHL Express Public Sector Team
BRONZE STEVIE WINNER:
IAC Philippines / TomArmor Systems, Layton, UT USA: IAC Philippines Government Sales Team

Field Sales Team of the Year 
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: SPI Lights up Sales in 2015
SILVER STEVIE WINNERS:
American Solar Direct, Los Angeles, CA USA: American Solar Direct Embraces Change to Drive Results
Turk Ekonomi Bankasi, Istanbul, Turkey: Strongest Field Sales Team of Turkey
USHEALTH Advisors, LLC, Grapevine, TX USA: USHEALTH Advisors Field Force Fulfills Our Company's Mission of HOPE
BRONZE STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX USA: Lennox's Field Territory Sales Team

...and more. See all 2016 Sales Team winners here.

Topics: sales awards, stevie awards for sales and customer service, sales accomplishments, best sales team

The 11th Annual Stevie Awards for Sales & Customer Service Issues Call for Entries

Posted by Maggie Gallagher on Wed, Sep 07, 2016 @ 10:29 AM

Top Sales Awards and Customer Service Awards Winners to Be Recognized in Las Vegas

The Stevie® Awards, organizer of the world’s premier business awards programs, has issued a call for entries for the 2017 (11th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available at www.StevieAwards.com/Sales.

TN-53253_sascs17entrykit_0011.jpgAll customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services used by those professionals. The 2017 awards will recognize achievements since July 1, 2015.

The early-bird entry deadline, with reduced entry fees, is October 19, 2016. The final entry deadline is November 16, but late entries will be accepted through January 11, 2017 with payment of a late fee. Winners of the 11th annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 135 sales awards, customer service awards, business development awards, new product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories, which include:

  •         Sales Individual categories such as Senior Sales Executive of the Year and Sales Representative of the Year
  •         Sales Team categories like Global Sales Team of the Year and Online Sales Team of the Year
  •         Sales Achievement categories such as Sales Turnaround of the Year and Sales Training or Coaching Program of the Year
  •         Sales Distinction categories in 13 industry groupings
  •         Customer Service and Contact Center Individual categories such as Front-Line Customer Service Professional of the Year and Customer Service Leader of the Year
  •         Customer Service and Contact Center Team categories like Contact Center of the Year and Back Office Customer Service Team of the Year
  •         Customer Service and Contact Center Achievement categories such as e-Commerce Customer Service Award and Award for Innovation in Customer Service
  •         Customer Service Department categories in 11 industry groupings
  •         Customer Service Success categories in five industry groupings, to recognize the customer service-related achievements of organizations without a formal customer service function
  •         New Product and Service categories like Best New Business Intelligence Solution and Best New Marketing Solution
  •         Solution Provider categories such as Sales Consulting Practice of the Year and Incentive, Rewards or Recognition Provider of the Year
  •         Business Development categories such as Business Development Professional of the Year and Business Development Achievement of the Year    

The 2017 program offers new categories for new products and services and solution providers. New categories for new products and services include Customer Service or Sales Book of the Year, Customer Service Training Product of the Year and Sales Training Product of the Year. The new solution provider category for 2017 is Leadership or Management Training Practice of the Year.

The 2017 competition will be judged by more than 200 professionals around the world.

2017 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public worldwide may vote for their favorite providers of customer service.

Stevie Winners in the 2016 edition of the awards included Cars.com, Comcast, CubeSmart, Delta Air Lines, DP DHL, Etiya, eZCom Software, FedEx, HubSpot, IBM, ISN Software UK Ltd., Kohl’s Department Stores, Office Depot, SAVO, ShopKeep POS, Vestmark, VIZIO, Inc. and Vodafone Turkey, among others.  The full-text of Gold Stevie-winning nominations are available on the website.

The 2017 entry kit and a complete history of the awards program are available at www.StevieAwards.com/Sales.

Get the Entry Kit

Topics: best customer service, customer service awards, new product awards, sales awards, stevie awards for sales and customer service, customer service excellence, business development awards

Sales Distinction Awards Opportunities for Your Organization

Posted by Maggie Gallagher on Wed, Aug 31, 2016 @ 01:59 PM

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

REVIEW THE ENTRY KIT HERE.

Today we will highlight we the Sales Distinction Awards categories.

SASCS_women_2016.jpgRather than focus on the performance of a named sales department, these categories recognize sales-related achievements across your entire company or organization. You choose the successes you wish to highlight. They can be related to revenue growth, customer acquisition, lead development, training, enculturation of product knowledge, etc.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing your organization's sales-related accomplishments since July 1, 2015.

(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

40. Sales Distinction of the Year - Computer Hardware
41. Sales Distinction of the Year - Computer Services
42. Sales Distinction of the Year - Computer Software
43. Sales Distinction of the Year – Distribution & Transportation
44. Sales Distinction of the Year - Financial Services
45. Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
46. Sales Distinction of the Year – Hospitality & Tourism
47. Sales Distinction of the Year - Industrial & Manufacturing
48. Sales Distinction of the Year  - Media & Entertainment
49. Sales Distinction of the Year – Public Services & Education
50. Sales Distinction of the Year - Services
51. Sales Distinction of the Year - Telecommunications
52. Sales Distinction of the Year – All Other Industries

Winners of the Sales Distinction Awards in 2016 include:

Sales Distinction of the Year - Computer Services 
GOLD STEVIE WINNER:
SoftPro, Raleigh, NC USA: SoftPro Shatters 2015 Sales Goals
SILVER STEVIE WINNER:
Oildex, Denver, CO USA: Oildex: A David vs. Goliath Deal
BRONZE STEVIE WINNER:
Yesware, Boston, MA USA: Yesware - Ahead of the Pack in Sales Software

Sales Distinction of the Year - Distribution & Transportation 
GOLD STEVIE WINNER:
DHL Express, Beirut, Lebanon: DHL Service Point Team, in Beirut Central District
SILVER STEVIE WINNER:
DHL Express, Arnhem, The Netherlands: DHL Express NL Spotdesk
BRONZE STEVIE WINNER:
DHL Express - Saudi Arabia, Al-Khobar, Saudi Arabia: DHL Express - Saudi Arabia - A Journey from Good to Great

Sales Distinction of the Year - Financial Services 
GOLD STEVIE WINNER:
WePay Inc, Redwood City, CA USA: WePay's Amazing Sales Achievements
SILVER STEVIE WINNER:
HealthEquity, Draper, UT USA: HealthEquity
BRONZE STEVIE WINNER:
Elephant Insurance, Richmond, VA USA: Elephant's Sales Department: Growing, Growing, Growing!

Sales Distinction of the Year - Healthcare, Pharmaceuticals, and Related Industries 
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: High Performers Rise to the Occasion
SILVER STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: ‘MOR' assures Guidewell Connect is not 'Middle of the Road'
BRONZE STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA: Time for a Do Over

Sales Distinction of the Year - Telecommunications 
GOLD STEVIE WINNER:
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's 'Pusula'
SILVER STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: Internet leader shines with SPI

Sales Distinction of the Year - All Other Industries 
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO USA: Cutting Edge Blue Collar Sales
SILVER STEVIE WINNER:
Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club - Sales Center Technology - Dynamic Customization and Personalization
BRONZE STEVIE WINNER:
Campaigner Email Marketing, Woburn, MA USA: Campaigner Email Marketing's Distinctive Sales Achievements

Topics: sales awards, stevie awards for sales and customer service, best sales practices, sales distinction awards, sales and customer service awards

Business Development Awards Opportunities in the 2017 Stevie Awards for Sales & Customer Service

Posted by Michael Gallagher on Wed, Aug 03, 2016 @ 03:31 PM

The 11th Annual Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. Entries for the 2017 competition are now being accepted.

October 19 is the early-bird entry deadline with discounted entry fees. The entry deadline is November 16, but late entries will be accepted through January 11 with payment of a late fee. Winners of the eleventh annual competition will be announced at a gala awards banquet on February 24 at Caesars Palace Hotel in Las Vegas.

iStock_000082016437_Large-2.jpgREVIEW THE ENTRY KIT HERE.

Today we will highlight the Business Development Categories. These categories recognize the achievements of individual business development professionals, and singular business development achievements in a variety of industries.

Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2015.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

  1. Business Development Executive of the Year
    Recognizing the achievements of business development executives since July 1, 2015. (Professionals at the VP level or higher.)
  2. Business Development Professional of the Year
    Recognizing the achievements of non-executive business development professionals since July 1, 2015. (Professionals at a Director level or lower.)
  3. Business Development Achievement of the Year - Financial Services Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the financial services industries since July 1, 2015.
  4. Business Development Achievement of the Year - Hospitality & Leisure Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the hospitality and leisure industries since July 1, 2015.
  5. Business Development Achievement of the Year - Media & Entertainment Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the media and entertainment industries since July 1, 2015.
  6. Business Development Achievement of the Year - Services Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the services industries (business or consumer) since July 1, 2015.
  7. Business Development Achievement of the Year - Technology Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the technology industries since July 1, 2015.
  8. Business Development Achievement of the Year - Transportation Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the transportation industries since July 1, 2015.
  9. Business Development Achievement of the Year - All Other Industries
    Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - since July 1, 2015 in any industry not addressed by categories 132 - 137.

Past Stevie Awards winners in the Business Development categories include:

Business Development Executive of the Year 
GOLD STEVIE WINNER:
Thought Bubble, Brisbane, Australia: Nyree McKenzie, Managing Director and Principal Consultant

Business Development Professional of the Year 
GOLD STEVIE WINNER:
Lennox Industries, Inc., Richardson, TX USA: Bill Carlson, Director of Retail National Accounts

Business Development Achievement of the Year - Technology Industries 
GOLD STEVIE WINNER:
B&L Information Systems, Bridgman, MI USA: B&L Information Systems Bus. Dev. Achievements

Business Development Achievement of the Year - All Other Industries 
GOLD STEVIE WINNER:
EFG Companies, Irving, TX USA: Quality Service Leads to Quality Growth

Topics: customer service awards, sales awards, stevie awards for sales and customer service, business development awards, biz del awards

10th Annual Stevie Awards for Sales & Customer Service Announce Winners

Posted by Maggie Gallagher on Mon, Mar 07, 2016 @ 10:00 AM

Winners in the tenth annual Stevie® Awards for Sales & Customer Service, recognized as the world's top honors for business development, contact center, customer service, and sales professionals, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada attended by more than 500 executives from around the world.

The complete list of Stevie winners by category is available at http://www.StevieAwards.com/Sales.

SASCS-2016-Delta-Group.gifDP DHL, with Gold, Silver and Bronze Stevie Award wins for their operations in 29 countries, won the Grand Stevie Award trophy as the most honored organization in the competition for the third year in a row. Other organizations that took home Grand Stevies, in recognition of the sheer number of awards they won, include Carbonite, Inc., Delta Air Lines, eMoney Advisor, LLC, GuideWell Connect, iHeartMedia, John Hancock Financial Services, Lennox Industries, Inc., Marriott Vacations Worldwide, Sales Partnerships, Inc., and Visualize.

Carbonite and GuideWell Connect were the top winners of Gold Stevies, with five each. Winners of four Gold Stevies include Cisco Systems, HomeServe USA, Lennox Industries, Sales Partnerships, and WePay, Inc. eMoney Advisor,  and iHeartMedia, each won three Gold Stevie Awards.

Winners in the People’s Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced in February, and were presented to winners during the ceremony.

The presentations were broadcast live via Livestream, and the recording is available to watch online.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 70 members of seven specialized final judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.

Topics: best customer service, customer service awards, sales awards, stevie awards for sales and customer service, business development awards, solution provider awards

Who's Coming to the Sales & Customer Service Awards This Friday?

Posted by Michael Gallagher on Mon, Feb 29, 2016 @ 02:20 PM

More than 500 executives from around the world will converge on the Paris Hotel in Las Vegas, Nevada later this week for the presentation of the 10th annual Stevie® Awards for Sales & Customer Service, the world's top honors for business development, customer service, contact center, and sales professionals.   Tickets for the gala event are still on sale.  This year's Grand, Gold, Silver and Bronze Stevie Award winners will be announced and celebrated.

ParisLV_Combo1.gifMore than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of seven specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.  

DOWNLOAD THE PROGRAM BOOK FOR FRIDAY'S GALA EVENT

Here is the list of organizations that are currently scheduled to attend Friday's gala.

Access One Inc Chicago IL
Acquia Boston MA
Adobe Systems Incorporated San Jose CA
Albridge an affiliate of Pershing Lawrenceville NJ
AllClear ID  Austin  TX
Alliance Laundry Systems Ripon WI
Ally Bank Detroit MI
American Express Global Business Travel  New York  NY
Amica Mutual Insurance Company Lincoln RI
AWeber - Email Marketing Chalfont PA
Beepi  Los Altos  CA
BenefitMall  Dallas  TX
BetterCloud  New York  NY
Beyond Codes Inc. Simi Valley CA
Black Knight Financial Services Data & Analytics Jacksonville FL
Blackbaud Charleston SC
Bloom Health Minneapolis MN
Box Inc. Los Altos CA
Buildium, Boston, MA
Bupa Global Miami FL
Carbonite Inc. Lewiston ME
CareerArc Burbank CA
Carew International Inc. Cincinnati OH
Cisco Systems Inc. San Jose CA
ClearSlide San Francisco CA
ClearVision Optical Company  Hauppauge  NY
Clio - Practice Management Software Vancouver BC Canada
Code42 Minneapolis MN
Concentrix  Fremont  CA
Conectys Bucharest Romania
Consolidated Edison  New York NY
Convergys Cincinnati OH
Coveo  San Mateo  CA
Cricket Wireless  Atlanta  GA
CubeSmart Malvern PA
DataCore Software Fort Lauderdale FL
Daxko  Birmingham  AL
Dell  Hyderabad  India
Delta Air Lines  Inc.  Atlanta  GA
Delta Defense  West Bend  WI
DHL Express (Canada) Ltd Brampton ON Canada
DHL Express U.S. Planation FL
DHL Global Forwarding Miami FL
Digital Risk  Maitland FL
DONAN  Louisville  KY
Donlen Fleet Leasing & Management  Northbrook  IL
Druva Inc. Sunnyvale CA
EFG Companies Irving TX
Elephant Insurance Richmond VA
EMKAY Inc Itasca IL
eMoney Advisor LLC Conshohocken PA
EXTRA Loyalty Solutions Co.  Istanbul  Turkey
ezCater Boston MA
FedEx TechConnect Memphis TN
Fidelity Investments Boston MA
FIS Jacksonville FL U.S.A
Forrest Performance Group Ft. Worth TX
FreeConferenceCall.com Long Beach CA
Frontline Technologies  Malvern  PA
G2A Rzeszow Poland
GoDaddy Scottsdale AZ
GoodData San Francisco CA
GPS Insight Scottsdale AZ
Gratis Istanbul Turkey
Grovo New York NY
GuideWell Connect  Jacksonville FL
Halyard Health Irvine CA
HCA IT&S Nashville TN
HealthEquity Draper UT
HGS  Lisle  IL
HomeServe USA Norwalk CT USA
Human Resources Development Fund  Riyadh  Saudi Arabia
IBM Armonk NY
iHeartMedia Inc. New York NY
Imparta Inc. Austin TX
Informatica Corporation Redwood City CA
Interactive Intelligence Indianapolis IN
Intronis Chelmsford MA
ISN Dallas TX
iSpeak Inc. Round Rock TX
Istanbul Metropolitan Municipality Logistic Support Center  Istanbul  Turkey
Istanbul Metropolitan Municipality Youth Assembly  Istanbul  Turkey
j2 Global Inc. Ottawa ON Canada
Janek Performance Group  Las Vegas  NV
Legacy.com Evanston IL
Lennox Industries Inc. Richardson TX
Lionbridge onDemand  Waltham  MA
Listen Up Español  Portland  ME
LiveWatch Security LLC  Evanston  IL
MarketBridge  Bethesda  MD
Marriott International Inc. Bethesda MD
Marriott Vacation Club International Orlando FL
Moody's Analytics New York NY
MTM Inc. Lake St. Louis MO
Nationwide Columbus OH
Navicure Duluth GA
Netchex Mandeville LA
Network Alliance Reston VA
NextAce  Orange  CA
Novus Global Solutions LLC
Nuance Communications  Inc.  Burlington  MA
Ofisim.com Istanbul Turkey
OmniUpdate Camarillo CA
OneSource Virtual Irving TX
OptumRx Irvine CA
Paycor  Inc.  Cincinnati  OH
Photodex Austin TX
Provident Financial Bulgaria  Sofia  Bulgaria
Pushpay Holdings Limited Redmond WA
Qorus Software Seattle WA
Revana  Tempe  AZ
Rimini Street Inc. Pleasanton CA
SalesBox Houston TX
SAVO Chicago IL
ServiceMax  Pleasanton CA
Sharegate Montreal QC Canada
SiriusDecisions  Wilton CT
Sitel Nashville TN
SmartLinx Solutions Edison NJ
Social Sentinel Inc. Burlington VT
Sofica Group  Bulgaria
SoftPro  Raleigh  NC
SomethingNew LLC Madison CT
SquareTrade San Francisco CA
Steton Salt Lake City UT
SurePayroll, Inc. Glenview IL
Synchrony Financial  Stamford  CT
Telerx King of Prussia PA
Telogis Aliso Viejo CA
The Brooks Group Greensboro NC
Thought Bubble Brisbane Australia
TouchBistro New York NY
TTNLearning  Minneapolis MN
United States Equestrian Federation  Lexington  KY
UPMC Health Plan Pittsburgh PA
USHEALTH Advisors LLC Grapevine TX
ValueSelling Associates  Rancho Santa Fe CA
Varonis  New York NY
Victaulic Easton PA
Visualize  Birmingham MI
Vivint Provo UT
Vodafone Americas New York NY
Vonage Holdings Corp. Holmdel NJ
WACUL Inc. Tokyo Japan
Wayfair  Boston  MA
Wells Fargo San Francisco CA
WePay Inc  Redwood City  CA
Wheels Inc. Des Plaines IL
White Cloud Electronic Cigarettes Tarpon Springs FL
Wyndham Vacation Ownership  Orlando  FL

Join the mailing list for the 2017 Stevie Awards for Sales & Customer Service, which will open for entries in July 2016.

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Topics: customer service awards, stevie awards, sales awards, stevie awards for sales and customer service, business development awards

The 2016 Stevie Awards for Sales & Customer Service Name Chairs for Final Judging

Posted by Maggie Gallagher on Thu, Jan 28, 2016 @ 11:24 AM

The Stevie Awards are delighted to announce the seven distinguished professionals who will chair the final judging committees of the 2016 (10th annual) Stevie Awards for Sales & Customer Service competition.

The Stevie Awardsfor Sales & Customer Service are the world's top sales awards, customer service awards, business development awards, contact center awards, and more.

Gold, Silver and Bronze Stevie placements from among the Finalists will be determined in final judging, which is ongoing  Results will be announced at the 10th annual awards dinner in Las Vegas on March 4.  Tickets are on sale now.

The seven committee chair selections are based on the categories being judged. Final judging chairs helped to form their committees, each of which will be comprised of 5-20 other executives.  Here are this year's final judging committee chairs.

SALES TEAM/SALES ACHIEVEMENT/SERVICE PROVIDER
Chair: Rob Jeppsen, Senior Vice President & General Manager, HireVue Accelerate

HireVue, Inc., South Jordan, Utah

Rob-Jeppson.jpgRob Jeppsen is a senior executive at HireVue, a fast-growth technology company that is launching a game-changing tool for Sales Leaders worldwide, and aims to revolutionize how sales leaders coach their teams and develop the world's greatest sales teams. Prior to joining HireVue, Rob was the SVP of Sales at Zions Bank from 2005 to 2015, where he helped lead a team of about 300 commercial bankers in a full-service offering of products to help grow and manage businesses.

Rob loves moving the Sales needle and has worked for, and consulted with, many organizations on sales, sales processes, leadership development, and the commercialization of new products and services, with emphasis on the technology and financial services sectors. Rob also enjoys building and driving growth of emerging organizations. He sees relationship development, business development, marketing, and corporate strategy as key ways to engineer value in organizations.

Rob is invited to speak at over 100 events each year. His 6-course training series, The Business Performance Series, was recognized as "Sales Training Curriculum of the Year"​ in the 2012 Stevie Awards for Sales & Customer Service and has been successfully taught to over 900 businesses. Since 2007, Rob has received 15 Stevie Awards for Sales & Customer Service in categories such as Sales Team of the Year, Sales Coaching Program of the Year, Sales Process of the Year, Sales Director of the Year, and Senior Sales Executive of the Year.

SALES DISTINCTION/NEW PRODUCT & SERVICE
Chair: Mike Hart, Vice President, Sales, Lennox Residential

Lennox Industries, Inc., Richardson, Texas

Mike Hart serves as the Vice President of Sales for the residential division of Lennox International. Mike joined Lennox in 1994 and is responsible for leading the residential sales, business development, national account, and customer service teams in the United States and Canada.

16-SASCS-SD_NP-Chair-Mike-Hart.jpgMike has over 30 years of experience in sales, sales leadership, brand management, distribution, retail, general management, M&A, operations, and coaching with multiple brands and channels in the heating and air conditioning manufacturing industry. Mike also volunteers as a board member of the Air Conditioning Heating Refrigeration Institute (AHRI) Education and Training Committee. He also contributes as a board member on the sales advisory board and the marketing advisory board at the University of Texas at Dallas.

Mike has a Bachelor of Science degree in Business Management and Marketing from the University of Maryland, and a Master’s degree from the University of Texas at Dallas. He spends his time mentoring and developing his team, profitably growing and exceeding sales, margin, and earnings objectives, implementing effective people processes, creating a culture of growth, accountability and teamwork, improving productivity and efficiency, providing effective sales leadership and coaching, as well as exceeding market share objectives. His 762 member sales team is responsible for $1.65B in revenue.

CUSTOMER SERVICE SUCCESS & CUSTOMER SERVICE/CONTACT CENTER ACHIEVEMENT
Chair: Jo Wimble-Groves, Business Support Director

Active Digital, Lamberhurst, Kent, United Kingdom

Jo Wimble-Groves is a Director of the successful Kent-based company Active Digital, an award-winning business mobile communications company. Jo has spent the last 20 years of her career working on customer experience and team strategy. Her commitment to delivering an exceptional level of service and building her successful team has led to a number of European and global awards.

16-SASCS-CSA-Chair-Jo-Ann.jpgSince starting the company aged just 16, Jo credits her success to an innate passion, dedication, and zeal for business, along with an intuitive ability to identify good opportunities. Jo was voted “35 under 35” in Management Today magazine in 2010. Active Digital also named one of the “Top 6 Customer Service Business Leaders in Europe” at the European Contact Centre and Customer Service Awards in 2013. The company also won the Gold Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries in the 2015 Stevie Awards for Sales & Customer Service.

Established in 1996, Active Digital clients include Olympic teams and rugby clubs. Its core business is providing mobiles, tablets, fixed line, and apps to UK organizations of all sizes.

CUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL
Chair: Michael Anthony, Managing Director

OnForce (a division of Beeline), Jacksonville, Florida, USA

Michael_Anthony_Cus_Service_CSI.jpgMichael D. Anthony is General Manager of OnForce, a strategic business unit of Beeline. He is an innovative leader with more than 20 years of experience in the technical services industry. He is a passionate customer advocate who believes that a client-focused culture is the key to growing a successful business.

Michael joined Beeline in 2005 and recently transitioned from his role as VP, Client Services with Beeline to lead the OnForce business unit. Michael is a veteran of the U.S. Navy and holds a Bachelor of Science degree in applied mathematical economics from the State University of New York at Oswego.

SALES INDIVIDUAL/BUSINESS DEVELOPMENT
Chair: Jackie Coffey, CHIE, Vice President, Telemarketing
GuideWell Connect, Jacksonville, Florida

16_SASCS_SI_BDChair.jpgAs Vice President of Telemarketing, Jackie Coffey is responsible for the overall direct-to-consumer telesales capability serving numerous clients in the health care vertical for GuideWell Connect. Coffey leads the multi-channel sales contact center specializing in new acquisition, welcome programs and retention for Medicare, Under 65, small group, and ancillary products.

Prior to GuideWell Connect, Jackie worked with Florida Blue for 22 years holding leadership positions in sales, marketing, and communications with Florida Blue. Before Florida Blue, Jackie held advertising and marketing positions with Shepherd Advertising Group, Mease Hospital, and other health care companies.

Coffey holds a Bachelor of Arts in Communications from the University of Tampa, and she is a Certified Call Center Manager through Purdue University’s College of Call Center Excellence. Coffey is a Certified Health Insurance Executive (CHIE) and a 2013-14 graduate of the Executive Leadership Program sponsored by America’s Health Insurance Plans. In The 2014 International Business Awards, Jackie won the Bronze Stevie Award for Executive of the Year–Health Products & Services.

CUSTOMER SERVICE/CONTACT CENTER TEAM
Chair: Kadir Mustafa Öztürk, Executive Vice President, Alternative Delivery Channels & Digital Banking Projects

Intertech A.Ş., Istanbul, Turkey

After receiving his Bachelor of Science degree in engineering from Istanbul Technical 16-SASCS-CST-Chair-Kadir-Mustafa.jpgUniversity in 2000, Kadir worked at various companies on website development. In 2003, he started at DenizBank A.Ş. as a software engineer. In 2005, Kadir joined Intertech A.Ş. as a software engineer, fulfilling his duties in Internet Banking and Web Projects at Alternative Distribution Channels Department. He was named ADC Department Head in July 2010. In this position he has led many successful projects in Internet/Mobile Banking and CRM fields.

In August 2012, Kadir was promoted to the position of Executive Vice President in charge of ADC and Digital Banking Projects at Intertech A.Ş. He is responsible for Channel Management, Internet Banking, Mobile Banking, ATM and Kiosks, Call Center, User Experience, and Design Teams under the globally awarded inter-Vision product of Intertech A.Ş. He is currently running local and international banking projects.

Kadir is married with two children. He enjoys spending his leisure time on world cinema and history of moviemaking.

 

CUSTOMER SERVICE DEPARTMENT
Chair: Rebecca V. Eclipse, Chief Customer Experience Officer, 
Globe Telecom, Inc., Bonifacio Global City, The Philippines

16-SASCS-CSD-Chair-Rebecca-Eclipse.jpgRebecca V. Eclipse is the Executive Vice President and Chief Customer Experience Officer of Globe Telecom, Inc., and heads the Office of Strategy Management and Customer Experience.  

Responding to the speed of change and evolution of the telecommunications space, Rebecca draws wisdom and insight from 5 years in consulting and over 25 years of experience in the telco industry–from financial management, revenue assurance and fraud, internal controls, and business operations to strategy development and management, process and quality management,and, more importantly today, customer experience transformation.

Topics: customer service awards, sales awards, stevie awards for sales and customer service, contact center awards, business development awards, solution provider awards