Telkom Indonesia won two Gold Stevie Awards in the 2014 Asia-Pacific Stevie Awards, the Asia-Pacific region's top business awards program.They won in the Technology Awards categories and for New Business Service of the Year (for IndiSchool, its Indonesia Digital School). Telkom Indonesia also received a Grand Stevie for being one of the five highest-scoring organizations in the competition.
The 2015 Asia-Pacific Stevie Awards will open for entries in September 2014. GET THE ENTRY KIT HERE.
We talked with Muhammad Awaluddin, Enterprise Service CMO of Telkom Indonesia, about what the future held for his company and how the Asia-Pacific Stevie Awards may be of help in broadening awareness of Telkom Indonesia’s services in the region.
“We are proud to have received these awards,” Muhammad Awaluddin told us. “Telkom Indonesia is a Telecommunication, Information, Media, Edutainment, and Services (TIMES) provider, with Indonesia as its major market. Since 2007,Telkom Indonesia has been expanding internationally and adopting world-class services. Our Stevie Awards provide an International endorsement of this, as well as recognizing our responsibility in continuing to improve service to all our stakeholders.”
Muhammad Awaluddin outlined some new areas that Telkom Indonesia will be working on to improve business efficiency and customer service in the coming year
“In 2012, Telkom Indonesia chose to reinvent itself from a telecommunications company to a TIMES provider,” explained Awaluddin.
“With the reconfiguration from telecommunication company to TIMES provider, we shifted our focus to three areas: double digit cellular business; broadband penetration by implementing Indonesia Digital Network (IDN); and international expansion. Our aim is to become the king of digital, and these areas have the highest potential for growth and value, ultimately generating optimum benefits for Telkom Group.
Masterpiece Program
“IDN is Telkom Indonesia’s masterpiece program. Our aim is to deploy and strengthen the broadband-based infrastructure and platform of the company throughout Indonesia. Our target in 2015 is to deploy 15 million true broadband accesses and to develop a 100,000 m2 data centre.”
Awaluddin explained the IDN program in more detail. “Included in the IDN program is the Indonesia Digital Ecosystem (IndiCo) initiative, which provides broadband infrastructure and cloud solutions for parts of Indonesia’s business ecosystem. These include:
IndiBanking, which is designed to provide an e-channel banking platform and create seamless integration in Indonesian banking;
IndiCloud, providing cloud services and data centers; and
IndiConnect, which offers machine-to-machine services that help companies to provide a better customer experience.”
We asked Awaluddin to describe how winning a Grand Stevie in the 2014 Asia-Pacific Stevie Awards had benefited his company.
“Winning the Grand Stevie® Award is proof that our service has being recognized in the Asia=Pacific region,” said Awaluddin. “This success will encourage our employees to enhance services to our customers. It will also be recognized by our stakeholders, including our major customers and shareholders.
International Expansion
Awaluddin told us more about his company’s plans for the future. “It’s not just Indonesia’s Enterprise Business sector that shows promise for the future,” he explained. “Prospects for Telkom Indonesia—which has 140 million subscribers through its cellular subsidiary Telkomsel—also look extremely favorable as the company turns its attention to international growth.
“International expansion will be a new business challenge for Telkom and is essential if we are to maintain our growth momentum.”
Awaluddin is excited about future prospects. “Looking back on our performance during the past couple of years, I think we can be justifiably optimistic about our prospects for the next 12 months,” he told us. “We will continue to target double-digit growth for Telkomsel and to push ahead with the expansion of broadband infrastructure through IDN, including the IndiBanking, IndiCloud, and IndiConnect initiatives. And we will be promoting and growing our business through our international expansion program.”
About Muhammad Awaluddin:
Muhammad Awaluddin has served as Enterprise Service CMO of Telkom Indonesia since May 11, 2012. Prior to that, he held several positions in the group, including CEO of PT. Infomedia Nusantara, a Telkom subsidiary company. from 2010-2012. He also currently serves as a Chairman of PT. Infomedia Nusantara and Chairman of PT. Telkom Akses, and is active in the Indonesia Marketing Association (IMA), of which he is currently President.
Awaluddin has received numerous awards, including being named Marketing Professional Of The Year in 2014 at the CMO Asia Awards; and Best Chief Marketing Officer of an Indonesian State-Owned Enterprise in 2013, presented by the Indonesian Ministry of State-Owned Enterprises. In 2009, the Ministry of Social Welfare presented him with the Indonesian Platinum Category for Corporate Social Responsibility for “Education for Tomorrow,” an Information and Communications Technology Empowerment Program; and in 2008 he received the Satya Lencana Pembangunan, a medal of honor recognizing services to the country bestowed by the President of The Republic of Indonesia
About Telkom Indonesia:
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service provider in Indonesia. Telkom Group serves millions of customers throughout Indonesia with a complete range of telecommunications services that include fixed wireline and fixed wireless connections, mobile communications, networking and interconnection services, and Internet and data communication services. Telkom Group also provides various services in the fields of information, media, and edutainment, including cloud-based and server-based managed services, e-Payment services, and IT enabler, e-Commerce and other portal services. For more information go to: www.telkom.co.id/.
